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Reviews of Hotel at Tzaneen

3 out of 5
Hotel at Tzaneen
Makakota Street, Tzaneen, Limpopo

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 72 reviews" "
Rating 8 - Good. 23 out of 72 reviews" "
Rating 6 - Okay. 11 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 7 out of 72 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dimension Data

Stayed 1 night in Feb 2024
Response from Carmen on 6 Mar 2024
Dear Joshua JeleThank you for your star rating of Hotel@TzaneenWe look forward to welcoming you again, soon.Kind regards,Hotel@Tzaneen Team

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Carmen on 12 Feb 2024
Thank you for your star rating of Hotel@TzaneenWe look forward to welcoming you again, soon.Kind regards,Hotel@Tzaneen Team

10/10 Excellent

Lucky

Stayed 1 night in Oct 2023
Response from Carmen Ferreira on 30 Oct 2023
Dear Lucky Lamola,Thank you so much for your glowing 10/10 review! We are absolutely thrilled to hear about your fantastic experience with us. It's always a pleasure to know that our efforts to provide the best possible service are appreciated by our valued guests.We look forward to welcoming you back in the future. If there's anything more we can do to make your next visit even more amazing, please don't hesitate to let us know. Thanks again for choosing us and for your outstanding review!Warm regards,

10/10 Excellent

Sipho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
VERY CLEAN AND THE STAFF VERY WELCOMING
Stayed 1 night in Jun 2023
Response from Carmen Ferreira on 28 Jun 2023
Thank you for your review! We're thrilled to hear that you found our establishment to be very clean. Cleanliness is a top priority for us, and we strive to maintain a pristine environment for our guests to enjoy. It's also wonderful to know that our staff provided you with a warm and welcoming experience. We believe that friendly and attentive service is essential in creating a positive stay for our guests.If you have any additional feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another enjoyable experience.Warm Regards

8/10 Good

Tumelo

Stayed 1 night in Apr 2023
Response from Carmen Ferreira on 11 Apr 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you had a positive experience.We are always striving to provide exceptional service and it is encouraging to know that we met your expectations. Your comments will be shared with our team as a reminder that their hard work and dedication is appreciated by our guests.Thank you again for your review and we look forward to welcoming you back in the near future.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay at Hotel@ Tzaneen and have an good experience, but with the new look and feel of upgrades to the rooms even better....
Stayed 1 night in Jan 2023
Response from Carmen Ferreira on 6 Feb 2023
Good day.Thank you for your thoughtful review of Hotel@Tzaneen. Our guests and their feedback are our first priority. We shall ensure that the relevant departments are addressed to guarantee that top-notch service is provided. Kind regards Reservations Agent

2/10 Terrible

Abraham

Stayed 12 nights in Jul 2022

10/10 Excellent

Fanisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay
My stay was amazing. The welcome started from the entrance , security excellent ,the reception outstanding. The staff also check on you before your arrival and you find them ready for you. Thank you
Stayed 2 nights in May 2022

10/10 Excellent

Mbalati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from HotelatTzaneen on 2 Nov 2021
Good Day Mr. Mbalati, Thank you for the feedback, we truly appreciated it. We hope to see you soon and take care. Kind Regards, Hotel@Tzaneen

10/10 Excellent

Ishmael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good place to stay
Stayed 2 nights in Apr 2021

6/10 Okay

Jabulani Ike

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2021
Response from HotelTzaneen on 13 Apr 2021
Good Day Mr. Ike, Thank you for the feedback. We hope to see you soon. Kind Regards, Hotel@Tzaneen

6/10 Okay

Rudzani

Stayed 1 night in Dec 2020

10/10 Excellent

Esther

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Amazing
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

JP, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and homely stay. Will go again.
Great accommodation with good location. Staff was very friendly.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient, customer-focused hotel
Great service which is so important,, and very customer focused. Very appreciative of the late checkout after being up at 3am to run a race - gave me a chance to have a shower and a power nap before a long drive home. Made a huge difference and your staff were so understanding. The room was clean and presentable but the bathroom needed attention - dated, the shower dripped the whole night, and the basin hot tap inexplicably would not turn off. Loved the on-site restaurant; was so disappointed I could not have something more exotic off the menu but would have been a bad idea on the night of the race
Stayed 1 night in Nov 2019

10/10 Excellent

Meyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Checking in was not good the guy never even greet and he never even tell us where the breakfast place is etc. The Room 74 I stayed In sliding door was open when I checked in !
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Frenando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was a pleasure from the moment we arrived. The Petunia at front desk was very sweet and her assistance likewise. the room was clean and very spacious. The overall feel was of peace and tranquility. We only had the pleasure of staying 1 night we attended a function held in the convention centre and wow the food was really good. The staff very friendly helpful and ready to service. The next day for breakfast we were so well looked after. The young man, I think I am spelling his name incorrectly "Tnakna" was so helpful and we were served like royalty. His college Jubulani was just as helpful. Anyone who want to be well looked after and have a pleasant stay should take the time to stay here. Thank you everyone. Much appreciated
Stayed 1 night in May 2019
Response from Maggie on 12 Jun 2019
Dear Mr Frenando Thank you for the positive feed back. We will pass the complements to our staff that are always willing to go that extra mile to meet our guest's satisfaction. Thank you we really appreciate your comments. Looking forward to your next stay.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Didn't have a phone and laundry bin. The road by the entrance has potholes.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Maggie on 17 Apr 2019
Thank you

8/10 Good

Ramosweu Henry Thato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out
10am check out is too early and also the whole R100 per hour from check out time thing
Stayed 1 night in Mar 2019
Response from Maggie on 15 Apr 2019
Dear Thato, Thank you for your concern,however you need to understand that we need enough time to clean the rooms for the day's arrivals .

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Maggie on 7 Feb 2019
Thanks

8/10 Good

Yasmin

Liked: Staff & service, property conditions & facilities, room comfort
Tropical Tzaneen
Just chilled out
Stayed 1 night in Dec 2018
Response from Maggie on 7 Feb 2019
Thanks

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Rooms were very big and double floors. But no elevators when you have multiple bags...
Stayed 2 nights in Nov 2018
Response from Maggie on 9 Feb 2019
We have our Porter to help with luggage.

10/10 Excellent

Sibongile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice warm place
The staff was friendly and helpful
Stayed 1 night in Sep 2018
Response from Maggie Ncube on 28 Nov 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and peaceful. Only problem WiFi signal strength; which was not so great.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All I can say it was amazing and a special thank you to malefo she made my stay extraordinarily
Stayed 3 nights in Oct 2017

8/10 Good

Kgaogelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

2/10 Terrible

Sarah, Cape Town

Disliked: Property conditions & facilities
Good but too much public
It is a good hotel, unfortunately it is not an executive place. there are lot of government employees and local community people coming for seminars, food and general meetings. The breakfast place can be , ovecroweded, uncontrollable and disgusting.

10/10 Excellent

kabelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort

2/10 Terrible

Raphasha

Liked: Room comfort
Disliked: Staff & service
Our wheel cap was stolen at night on Friday 12 August 2016, and the lady who addressed us in the morning regarding the incident did not care about the incident and we were not happy with the way she handled the matter on sunday morning.

4/10 Poor

Anthony, Hluhluwe

Disliked: Property conditions & facilities, room comfort
Never again
In one word " dismal" situated in poor area, could not be found on gps as takes one to wrong side of hotel, overpriced for level and restaurant closed on Sundsy evening with no notice. Also no contact number on booking site to try and find directions.

6/10 Okay

Nishant, South Africa

Liked: Cleanliness, staff & service
Average hotel,Helpful Reception,needs improvements
Reception was friendly, room was nice and clean. I requested a baby bed and they were extremely helpful in changing the room for us. Although it was mentioned in my booking request too but wasn't arranged beforehand so wasted an hour or two to get it sorted. All the basics are provided for - needs to look at their internet connectivity as Internet reception really bad. Difficult to connect in room 25. The TV doesn't have any cartoon channel and my daughter wanted to watch cartoon so tried connecting on internet but no connectivity for iPad in room. Small swimming pool was unavailable & covered all the three days with net. In terms of facilities advertised visa-vis available to use were very bad. Unfortunately few drunk and noisy people were accommodated at hotel and loud music was playing till after midnight in the night of 19th March. Average, for the price, one would expect better so nothing to write home about.

8/10 Good

kabelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Had a wonderful stay

8/10 Good

kabelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
great

10/10 Excellent

Muanalo Johannah, Shayandima Limpopo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a place.
The hotel was fantastic and everything was perfect. It's a perfect place for anything eg business, pleasure, relaxation etc.

8/10 Good

JERUSHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jack, Musina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
good value for money, unfortunately a lot of drunk and noisy people are accommodated at your hotel, not much you can do about that.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kayise, Gauteng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and reasonable price.
Breakfast was terrible but the rooms are nice and clean.

10/10 Excellent

Vusi, Katlehong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hygiene is excellent
i really enjoyed my stay,the only challenge was at the restaurant these ladies they must stop gossip about people put more concentration on customer service but all in all im looking forward to come back soon

4/10 Poor

Toni

Liked: Cleanliness, room comfort
Disliked: Staff & service
I was sorely disappointed with the service. I had specially requested that they keep a cooler box of meat frozen for me (called beforehand to arrange) and on arrival, no one knew anything about it and I had to have an argument to try to get something sorted - nearly 45 minutes later, something was arranged. The walls are extremely thin and you hear every sound made by your neighbours. There was a drunk man shouting for most of the night in the parking lot and nothing was done about him. The only thing I will give this hotel is that it was clean - not enough reason to visit again however.

10/10 Excellent

marelize, Federated

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly people
I requested a baby cot and they were extremely helpful delivering it promplty.

8/10 Good

Rich, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very nice hitel for over nights stay.