Exterior

Reviews of Microtel Inn & Suites by Wyndham Tuscumbia/Muscle Shoals

2 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 904 reviews" "
Rating 8 - Good. 296 out of 904 reviews" "
Rating 6 - Okay. 104 out of 904 reviews" "
Rating 4 - Poor. 41 out of 904 reviews" "
Rating 2 - Terrible. 39 out of 904 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard, Chattanooga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very comfortable beds and pillows. Strong showers. Kind service. Quiet and rooms are dark at night. Do not count on the breakfast items to fill you.
Stayed 1 night in May 2024

6/10 Okay

JOEL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Seem to be some elicit activities on the property. Breakfast could have been better. It was very affordable though so maybe I'm just too picky.
Stayed 2 nights in May 2024
Response from Management on 25 May 2024
Thank you for your feedback. We appreciate your comments on affordability and will work to improve our breakfast offerings. We hope to welcome you back for a better experience.

6/10 Okay

vaNESSA

Travelled with family
Not very clean the carpet was ripped

10/10 Excellent

Joni

Stayed 2 nights in May 2024
Response from Management on 25 May 2024
Thank you Joni!

6/10 Okay

VANESSA

Travelled with family
Disliked: Amenities, property conditions & facilities
The carpet was ripped in several places.the toilet needs to be resealed at the base
Stayed 1 night in May 2024
Response from Management on 25 May 2024
Thank you for your feedback. We apologize for the issues you encountered with the carpet and toilet. We're planning renovations soon to address these concerns and improve our facilities. We appreciate your patience and hope to welcome you back for a better experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great and the staff were nice
Stayed 1 night in May 2024
Response from Management on 25 May 2024
Thank you for your feedback. We're delighted to hear that everything was great and that our staff were nice. We look forward to welcoming you back soon.

2/10 Terrible

jason

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Management on 25 May 2024
Thank you

10/10 Excellent

Jaleesa

Stayed 1 night in May 2024

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Management on 25 May 2024
Thank you Chris!!

6/10 Okay

Linda, Sterling Heights

Travelled with partner
Liked: Cleanliness
The beds were comfortable and the room was clean. Did not realize there wasn't an elevator so left some belongings in car. Neighborhood ok n right off expressway.
Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
We're glad to hear that you found the beds comfortable and the room clean during your stay with us. However, we apologize for any confusion regarding the elevator. Just to clarify, we do have an elevator available for our guests' convenience. We appreciate your feedback and hope that despite this oversight, you enjoyed your overall experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Calvin

Travelled with family, Business traveller
Liked: Staff & service
Rooms very small. Bed was a little uncomfortable. Staff extremely friendly.
Stayed 1 night in Apr 2024
Response from Management on 7 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be extremely friendly during your stay. However, we apologize if the size of the room and the comfort of the bed did not meet your expectations. Your input is valuable to us, and we'll certainly take it into consideration as we strive to improve our accommodations. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the air freshener all around. It gave me a headache and felt sick. Mgr kindly disabled them on my floor since I was there all week. Staff very accommodating. Will return.
Stayed 7 nights in Apr 2024
Response from Management on 7 May 2024
Thank you for sharing your experience with us. We're sorry to hear that the air freshener caused you discomfort during your stay. We're glad to hear that our manager Shawna was able to address this concern promptly by disabling them on your floor. It's great to know that our staff was accommodating throughout your stay. We appreciate your understanding and hope to welcome you back soon for a more comfortable and enjoyable stay.

8/10 Good

tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator broke 2 times while I was there. House keeping would take towels but. It replace them
Stayed 3 nights in Apr 2024
Response from Management on 7 May 2024
We're sorry to hear about the inconvenience you experienced during your stay. Our team strives to maintain high standards of service, and it's disappointing to hear that we fell short during your visit. We apologize for the elevator issues and the oversight with the towels. Your feedback is valuable, and we'll work diligently to address these issues to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

2/10 Terrible

Danita, Prattville

Liked: Staff & service
Disliked: Cleanliness
My stay was not good. The room smelled like urine. I was very unhappy with this stay. I informed the front desk at checkout. She said they’d let housekeeping know. That room needs a deep clean.
Stayed 2 nights in Apr 2024
Response from Management on 25 May 2024
Thank you for bringing this to our attention. We apologize for the unpleasant experience during your stay. Your feedback is valuable to us. We hope to have the opportunity to make it up to you on your next visit.

2/10 Terrible

Ron, Huntsville

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 25 May 2024
Thank you

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff
Stayed 4 nights in Mar 2024
Response from Management on 25 May 2024
Thank you for your feedback. We're glad to hear that you found the room clean and our staff friendly. We appreciate your positive comments and hope to welcome you back for another great stay.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kermit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Went to visit friends and needed a place to stay for a couple nights. Very nice, clean, and friendly staff. We will stay again.
Stayed 2 nights in Feb 2024
Response from Management on 19 Mar 2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Staff
We've stayed here a few times and while the hotel is becoming a little dated it has always been clean and comfortable. The staff is always awesome and they keep the common areas very clean
Stayed 4 nights in Feb 2024
Response from Management on 19 Mar 2024
Thank you for your kind words! We're delighted to have had the pleasure of hosting you and look forward to welcoming you again soon!

8/10 Good

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property staff was very helpful and nice.
Stayed 5 nights in Jan 2024
Response from Management on 19 Mar 2024
Thank you Miranda!!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice place to stay, we just needed one night but it was great for our stay.
Stayed 1 night in Jan 2024
Response from Management on 19 Mar 2024
We are happy to hear you enjoyed your stay!

6/10 Okay

Bennie

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 19 Mar 2024
Thank you Bennie!!

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Jan 2024
Response from Management on 19 Mar 2024
Thank you Shannon!!

6/10 Okay

Brian

Stayed 1 night in Jan 2024
Response from Management on 19 Mar 2024
Thank you Brian!!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
It was a great experience. Staff was super and the room was exactly as advertised.
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you for taking the time to share your positive experience at Microtel Inn & Suites. We're delighted to hear that our staff and accommodations met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, will highly recommend it to family and friends
Stayed 2 nights in Jan 2024
Response from Management on 22 Jan 2024
Thank you for your excellent review and recommendation! We're thrilled to hear that you had a positive experience at Microtel Inn & Suites. It's our pleasure to provide a great stay, and we appreciate your support. We hope to welcome you, your family, and friends back soon.

8/10 Good

David

Business traveller
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 19 Mar 2024
Thank you David!!

2/10 Terrible

Klaus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you!

10/10 Excellent

Selina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you!!

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stain on comforter Door wouldnt lock when leaving Another room the dead lock was torn off Dirty carpets Toilet running loud constantly Ice machine broke Vending maching broke Elevator broken
Stayed 2 nights in Jan 2024
Response from Management on 22 Jan 2024
We sincerely apologize for the challenges you faced during your stay at Microtel Inn & Suites. Your feedback is valuable, and we are actively addressing the issues you mentioned to ensure a better experience for our guests. Please allow us another opportunity to exceed your expectations in the future.

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you!!!!

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you!

4/10 Poor

catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on 22 Jan 2024
Thank you!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Thank you!

6/10 Okay

Verified traveller

Travelled with family
Staff not so helpful, only one luggage cart and hard to find, never asked if we needed our garbage taken out or coffee in tge 2 days we stayed there. Stayed at alot better places for less
Stayed 2 nights in Dec 2023
Response from Management on 22 Jan 2024
We appreciate your feedback and apologize for any inconveniences you encountered during your stay at Microtel Inn & Suites. Your comments will be shared with our team for improvement. We strive to provide excellent service and hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

Kymberli

Stayed 2 nights in Dec 2023
Response from Management on 22 Jan 2024
Thank you!

8/10 Good

Janice

Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Thank you!

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Thank you!

8/10 Good

Kitty

Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Thank you!

6/10 Okay

Louis

Liked: Cleanliness
Disliked: Room comfort
Room was not that comfortable-old wooden chair only sitting chair. No room for luggage glad we had 2 beds put luggage on second bed. The juice was out dated. Had a lot of problem because our flight was canceled first night neither the hotel or hotel.com wanted to issue a credit. Flight was not canceled until late Monday night. When we checked out the lady on duty gave us a credit. I will never use hotel.com I thought I was speaking with the hotel not motel .com when I made the reservation.
Stayed 4 nights in Nov 2023
Response from Management on 22 Jan 2024
Thank you for sharing your feedback about your recent stay. We apologize for any discomfort and reservation issues you experienced. Your input is valuable, and we appreciate your understanding. We hope to have the opportunity to provide a more positive experience in the future.

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023
Response from Management on 22 Jan 2024
Thank you!

8/10 Good

Jesse

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 22 Jan 2024
Thank you!

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Very nice and helpful staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Terrence

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Seemed kind of shady. A guy who was either drunk or high was sitting on the pavement in front of the entrance. I was a little nervous checking in with just myself and my daughter. The room was okay but the carpets were stained.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Management on 22 Jan 2024
Thank you!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff
We had a problem with our room the first night, and the desk staff were incredibly helpful and moved us for the second night of our stay.
Stayed 2 nights in Oct 2023
Response from Management on 6 Nov 2023
Thank you for sharing your experience at Microtel Inn & Suites. We apologize for the issue you encountered, but are pleased to hear that our staff could assist you for a more comfortable stay. We appreciate your understanding and hope to welcome you back for a seamless visit in the future.

2/10 Terrible

Edith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Rachel

Liked: Staff & service
Great front desk guy but It could be cleaner.
Joshua front desk clerk was very kind, helpful and accommodating. The room was a 5 or 6 at best. The only room available was a handicap room and I killed 3 flying bugs in it. The tissue box was empty and the roll of bathroom tissue was used by prior people since it was almost an empty roll. The remote control was nasty, slimy and sticky. I was sure nothing was cleaned throughly. The sheets were dingy and I was afraid to lay on the pillow. Still, it was better than a run down motel.
Stayed 1 night in Oct 2023