Lobby

Reviews of Ramada by Wyndham Tuscaloosa

2.5 out of 5
Ramada by Wyndham Tuscaloosa
631 Skyland Blvd E, Tuscaloosa, AL

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 683 reviews" "
Rating 8 - Good. 226 out of 683 reviews" "
Rating 6 - Okay. 105 out of 683 reviews" "
Rating 4 - Poor. 62 out of 683 reviews" "
Rating 2 - Terrible. 62 out of 683 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

willie

Liked: Cleanliness, staff & service, property conditions & facilities
All was good .. well done
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Willie,Thank you for your kind words and positive review! We are thrilled to hear that you had a great experience at our hotel. It is always gratifying to know that our efforts to provide exceptional service and amenities are appreciated. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

6/10 Okay

Marianne

Travelled with family
Property is under renovations No closet or rack to hang clothes Bathtub stained with what looked like construction discard Only blinds, no sheers to allow natural light in Outlet on lamp didn’t work Dust from construction on doors/furniture
Stayed 2 nights in May 2024
Response from Hotel Manager on 19 May 2024
Dear Marianne,Thank you for your feedback. We apologize for any inconvenience caused by our ongoing renovations. Your comments about the lack of a closet or clothes rack, stained bathtub, absence of sheers for natural light, non-functional outlet, and dust from construction are noted. We're actively addressing these issues to ensure a more comfortable and enjoyable stay for our guests.We appreciate your understanding and hope to welcome you back for an improved experience once renovations are complete.Sincerely,Hotel Manager

6/10 Okay

Janet

Liked: Cleanliness, staff & service
Not the hotel’s fault really—I just felt a little apprehensive going into my room at night from the parking lot. The key needed extra tapping to get in.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Janet,We understand your concerns and apologize for any inconvenience or discomfort you experienced. Your safety and peace of mind are important to us, and we will address any issues with the key access promptly. If there's anything specific, we can do to improve your experience or alleviate any concerns, please don't hesitate to let us know. We appreciate your feedback and hope to provide a more seamless experience for you in the future.Sincerely, Hotel Manager

6/10 Okay

Nicole

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was a little rundown and was not worth $200 per night at all.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Nicole,We apologize that your experience did not meet your expectations and that you felt the value of the price was not justified. Your feedback is important to us, and we will review our pricing and strive to make necessary improvements to enhance the overall quality of our accommodations. Thank you for sharing your concerns, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Emily

Travelled with partner
Disliked: Property conditions & facilities
Construction and workers woke me up early every morning. My room floors were filthy, made my feet brown/black from waking. Overpriced for the quality.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Emily, We apologize for the inconvenience caused by the construction noise and the cleanliness issues you encountered during your stay. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and we regret falling short of your expectations. Your feedback regarding the cleanliness of the room and the disturbance from construction is valuable, and we will address these issues promptly with our housekeeping and management teams to prevent similar occurrences in the future. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Manager

2/10 Terrible

Johnny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Johnny,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Neal

Liked: Cleanliness, staff & service
I like it because is it very easily to access to the highway. I don't like the decor. It is very bare. I like the breakfast.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Neal,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel conveniently located near the highway and enjoyed our breakfast offerings. However, we apologize if the decor did not meet your expectations. Your comments are valuable to us, and we will take them into consideration as we strive to improve our guests' experiences. If there's anything else we can do to enhance your stay, or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Neal

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
The room was clean and fresh.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 10 Mar 2024
Dear Neal,Thank you for your positive rating and feedback! We're delighted to hear that you found our room clean and fresh. We strive to provide a comfortable and enjoyable experience for all our guests. We look forward to welcoming you back on your next visit! Sincerely, Hotel Manager

6/10 Okay

keith

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Dear Guest,Thank you for sharing your feedback. We appreciate your choice in staying with us. If there are specific areas where we can further improve and earn a higher rating, we'd love to hear more about your experience. Your insights are valuable, and we are committed to providing a better stay on your next visit.Sincerely,Hotel Manager

4/10 Poor

Lance

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor condition. Floors had stains, shower water pressure was good for one night then died off, no bath robes, no pillow mints
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Dear Guest,We sincerely apologize for the disappointing experience during your stay. Your feedback regarding the condition of the floors, water pressure, and the absence of amenities is concerning. Please be assured that we take your comments seriously, and we will address these issues promptly to improve our overall guest experience. We appreciate your patience and hope to have the opportunity to regain your trust on a future visit.Sincerely,Hotel Manager

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located nearby stores and places to eat.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,We appreciate your positive feedback about our hotel's convenient location near stores and dining options. It's great to know that the property's proximity to amenities met your expectations. If there are any additional comments or suggestions you'd like to share, please feel free to let us know. We hope to welcome you back for another pleasant stay.Sincerely,Hotel Manager

8/10 Good

Charles or Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to see that your overall experience was positive. If there are specific aspects you enjoyed or suggestions for improvement, we'd love to hear more. Your comments help us enhance our services. We hope to have the opportunity to host you again for an even better stay.Sincerely,Hotel Manager

2/10 Terrible

Sophie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Sophie,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 Good

CATHIE

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear CATHIE, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okay

Scotty

Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Scotty,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us, and have a great day!Sincerely, Hotel Manager

10/10 Excellent

Sabahattin

Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Sabahattin,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Joelisa

Stayed 2 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Joelisa,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Hotel Manager

8/10 Good

Roger

Business traveller
Will stay again there
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 30 Jan 2024
Dear Roger,We're thrilled to hear you had a great experience at our hotel and that you're already considering a return visit! We can't wait to welcome you back and provide another memorable stay. Thank you for choosing us!Sincerely, Hotel Manager

10/10 Excellent

Kara

Business traveller
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Kara,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely, Hotel Manager

2/10 Terrible

Mikala

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Mikala,We're sorry to see that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you faced to address them appropriately. If you have specific details you'd like to share or areas where we can improve, please let us know. We value your input and hope to have the opportunity to make things right on your next visit.Sincerely,Hotel Manager

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 14 Jan 2024
Dear Marilyn,We are absolutely delighted to receive your 10-star rating! Thank you for choosing our hotel and for taking the time to provide such positive feedback. We strive to ensure our guests have a wonderful experience, and we're thrilled to know that your stay exceeded expectations. We look forward to hosting you again in the future and providing another outstanding stay. Thank you for your incredible rating!Sincerely, Hotel Manager

10/10 Excellent

Horace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine I really enjoyed my stay much needed rest
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 2 Jan 2024
Dear Horace,We're thrilled to hear you had a wonderful stay and were able to enjoy much-needed rest. Thank you for the positive feedback with a 5 out of 5 rating. We look forward to welcoming you back for another relaxing experience in the future!Sincerely, Hotel Manager

6/10 Okay

Robin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employees were kind and professional.i didn't like the do call breakfast 😞and the furniture in the room was broken,the rugs old and worn out,the towels were old and dingy.😞
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 2 Jan 2024
Dear Robin,Thank you for acknowledging our kind and professional employees. We apologize for the dissatisfaction with the breakfast setup and the condition of the room, including broken furniture, worn-out rugs, and old towels. Your feedback is crucial, and we'll use it to address and improve the mentioned issues for a better overall experience. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Gabriel,It is wonderful to see reviews with a perfect score of 10 out of 10.I hope your visit was wonderful.The ratings have completely overpowered our staff.Being able to accommodate guests like you is a privilege.I await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Gabriel

Stayed 1 night in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Gabriel,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Gabriel,We are absolutely delighted to receive your 10-star rating! Thank you for choosing our hotel and for taking the time to provide such positive feedback. We strive to ensure our guests have a wonderful experience, and we're thrilled to know that your stay exceeded expectations. We look forward to hosting you again in the future and providing another outstanding stay. Thank you for your incredible rating!Sincerely,Hotel Manager

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Kimberly,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 23 Dec 2023
Dear Gabriel,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 20 Dec 2023
Dear Gabriel,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Shonjera

Disliked: Cleanliness, property conditions & facilities
Mold and roaches
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Dec 2023
Dear Shonjera,We take all reports of cleanliness and pests very seriously, and we apologize for any inconvenience you may have experienced during your stay. Our team works diligently to ensure that all of our rooms are thoroughly cleaned and inspected on a regular basis to prevent any pest infestations.Sincerely, Hotel Manager

10/10 Excellent

Larry

Liked: Amenities
The laundry was a nice touch
Stayed 5 nights in Nov 2023
Response from Hotel Manager on 26 Nov 2023
Dear Guest,Thank you for taking the time to share your positive feedback. We're delighted to hear that you appreciated our laundry facilities. Providing convenient amenities for our guests is important to us, and we're glad it added value to your stay.If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to the opportunity to welcome you back in the future.Sincerely,Hotel Manager

6/10 Okay

Turner

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good for boys night out...maybe not a romantic interlude.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 25 Nov 2023
Dear Turner,We're glad to hear our hotel suits your boys' night out! Your feedback is valuable, and we appreciate your insights. We hope to welcome you back for another enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Rasheeda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its love it
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Rasheeda,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you love it. We appreciate your feedback and look forward to providing you with another excellent experience in the future. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the staff. The receptionist was the best and so sweet.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 11 Nov 2023
Dear Guest,Thank you for the fantastic rating! We're delighted to hear that you had a positive experience with our staff, and we appreciate your kind words about the receptionist. We look forward to providing you with excellent service in the future. Safe travels, and we hope to welcome you back soon!Sincerely, Hotel Manager

6/10 Okay

Molly

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This property is very average. The bed linens and towels were good however even though we hung the towels they were replaced thus adding to laundry. The food was awful and I didnt like their use of disposable rather than refillable toiletry bottles and styrofoam cups.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 6 Nov 2023
Dear Guest,We appreciate your feedback about your stay. We're glad to hear that you found the bed linens and towels good. However, we apologize for the inconvenience caused by the unnecessary replacement of towels and the quality of the food. We understand your concerns regarding disposable toiletry bottles and styrofoam cups, and we appreciate your comments. Your feedback is valuable, and we will use it to make necessary improvements to enhance the guest experience.We hope to provide a better stay on your next visit, and we appreciate your input.Sincerely,Hotel Manager

10/10 Excellent

shep

Stayed 1 night in Oct 2023
Response from Hotel Manager on 19 Nov 2023
Dear Shep,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

CHRISTINA

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 13 Nov 2023
Dear CHRISTINA,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Carlene

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Carlene,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

8/10 Good

Dalphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 23 Oct 2023
Dear Dalphine,Thank you for your feedback and rating on Hotels.com. We're pleased to see you had a positive experience during your stay. If you have any specific comments or suggestions to share, please feel free to let us know. We appreciate your input and hope to welcome you back in the future.Sincerely,Hotel Manager

4/10 Poor

Tonya

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The bathroom was filthy, toilet broken and burns on the bedding and tv didn’t work. Staff came to fix the tv and toilet promptly.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Tonya,We're deeply sorry for the issues you encountered with the bathroom, toilet, bedding, and TV during your stay. This is not the experience we aim to provide, and we apologize for any inconvenience you faced. We appreciate your understanding and are glad to hear that the staff responded promptly to address some of the issues. We will use your feedback to make improvements and ensure a more comfortable experience for our guests in the future.Sincerely, Hotel Manager

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We didn’t have any clean towels or clean the room suiting our 3 night stay. Staff was nice but zero cleaning staff
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Christina,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. It's important to us that you have a comfortable and well-maintained room. We'll address this issue with our cleaning staff to ensure that such oversights don't happen in the future. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amar and the staff are great- Could not ask for a better stay when in Tuscaloosa on business - The King Business Suite is always welcoming after a long day - Thanks a million, you guys - see ya' soon -
Stayed 1 night in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Jeff,Thank you for your wonderful feedback! We're delighted to hear that Amar and our staff have provided you with a great experience during your business stays in Tuscaloosa. Your appreciation means a lot to us. We look forward to welcoming you back soon for another excellent stay. Safe travels!Sincerely, Hotel Manager

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
We was in a room the rug was wet and water was coming up thru the floor th ere was toys left underthe bed by another guess and the bed had bedbugs, the moved us to another r oom and it had dead bugs in the tub and the toliet wasn't working properly and the house keeper didn't speak english never again will we go to this hotel
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 22 Sept 2023
Dear Maria,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely,Hotel Manager

8/10 Good

Ashley Keith

Travelled with partner
Liked: Staff & service, property conditions & facilities
Safe , not the cleanest but overall a 4
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Ashley Keith,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I like this property - the pool and fenced outdoor area is great to hang out around after a days work- The business King suite I always get is clean, well stocked with the traveler's essentials, the lobby and breakfast area is spacious and welcoming - never have a problem when I come to this property -
Stayed 1 night in Sep 2023
Response from Hotel Manager on 16 Sept 2023
Dear Jeff,We're delighted to hear that you enjoy your stays at our property! It's great to know that you appreciate the pool, outdoor area, and clean, well-stocked Business King Suite. Your positive comments about the lobby and breakfast area are much appreciated. We look forward to welcoming you back for more pleasant visits in the future!Sincerely, Hotel Manager

8/10 Good

Cody

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 8 Sept 2023
Dear Cody,Thank you for your rating. We appreciate your feedback. If you have any specific comments or suggestions that could help us improve and earn a higher rating in the future, please feel free to share them. We value your input and hope to provide you with an even better experience on your next visit.Sincerely,Hotel Manager

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel often and stay in a variety of hotels from budget to high end. Even budget hotels can, in the least, be clean and not broken down. This hotel was dirty, trash on the grounds around hotel, pool was unusable due to lack of care, the room itself was dank and musty; the bathroom door was rusted off the hinges and the furniture in the room was broken.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 6 Sept 2023
Dear Guest,We're truly sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback is invaluable to us, and we apologize for falling short of your expectations. We take cleanliness, maintenance, and guest comfort very seriously, and we regret that we failed to deliver on these fronts.Rest assured that we will address the issues you've mentioned promptly to ensure such problems do not recur in the future. We appreciate your feedback, and it will be used to improve our services and facilities.We hope you might consider giving us another chance in the future to provide you with a better and more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

E K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend with dd.
It was great. Sraff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Guest,Thank you for sharing your positive feedback about your recent stay with us. We're delighted to hear that you had a great experience and found our staff to be friendly and helpful.Your kind words are truly appreciated, and we look forward to the pleasure of serving you again in the future, ensuring your next stay is just as enjoyable.Sincerely,Hotel Manager

4/10 Poor

Bobby

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The lock on the door was hanging off. There were holes in the walls. The bed on 1 corner was broken. The air conditioner covering panel was jot fully attached. The toilet paper holder was broken. The door to the room did not shut all the way. The room itself was just sketchy.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Sept 2023
Dear Guest,We deeply apologize for the subpar experience you had during your recent stay with us. Your feedback highlights several maintenance and room condition issues that are certainly not reflective of our usual standards.Rest assured that we take your comments seriously, and we will address these issues immediately to ensure that such incidents do not happen in the future. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary improvements.We hope you'll consider giving us another chance in the future, so we can provide you with a much-improved experience that meets your expectations.Sincerely,Hotel Manager

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Dear Zachary,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager