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Reviews of Comfort Inn & Suites Downtown near University

2.5 out of 5
Comfort Inn & Suites Downtown near University
2285 JACK WARNER PKWY, Tuscaloosa, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 496 out of 675 reviews" "
Rating 8 - Good. 129 out of 675 reviews" "
Rating 6 - Okay. 26 out of 675 reviews" "
Rating 4 - Poor. 12 out of 675 reviews" "
Rating 2 - Terrible. 12 out of 675 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to the hotel and from there to University-related places. Good breakfast. Helpful staff. Very clean. Ice machine on 2nd floor didn't work. Our AC couldn't get down low enough for the Mrs. and it didn't do a good job of getting the dampness out of the air.
Stayed 2 nights in May 2024

10/10 Excellent

Tameka S

Liked: Cleanliness, property conditions & facilities
Nice location
Stayed 1 night in May 2024

6/10 Okay

Megan

Travelled with family
No bar or food service.
Stayed 1 night in Apr 2024

8/10 Good

Dennis L, Lake Lillian

Travelled with partner
Liked: Cleanliness, staff & service
stayed 3 nights, everyone was very friendly and helpful. would stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

joseph

Stayed 3 nights in Apr 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Nice and clean
Stayed 1 night in Apr 2024
Response from Brenda on 10 Apr 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Geo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handy to UA campus. Comfortable.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel waa a wonderful choice.
Stayed 2 nights in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5 and for the wonderful compliments. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were willing to to assist when Expedia representative refused to repair booking mistake made by Expedia.
Stayed 6 nights in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you so much for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

April H

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice and convenient place to stay when attending something at the amphitheater or The University of Alabama. Very helpful and polite staff.
Stayed 2 nights in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Lori

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and staff were very accommodating. Easy to get to my meeting and nice breakfast.
Stayed 1 night in Feb 2024
Response from Brenda on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5 and for the wonderful compliments . We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tuscaloosa UA visit
Stayed 2 nights in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!

10/10 Excellent

Dawn

Travelled with partner
Loved everything
Stayed 1 night in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area. Have safe travels

10/10 Excellent

Tunga

Stayed 1 night in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Impressed with cleanliness and quality of the furniture in the room
Stayed 3 nights in Feb 2024
Response from Brenda on 10 Feb 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay lose to downtown.
One night stay. Was everything we needed, comfortable and clean at reasonable price. Good amenities in room. Walkable distance to downtown for dinner. Friendly staff. Breakfast had selection of items, both hot and cold.
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very nice breakfast bar …very clean hotel
Stayed 2 nights in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed here after watching a basketball game. The room was very clean and the area was convenient to the campus and to restaurants. I highly recommend
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 10 out of 10 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was very friendly.
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and for the wonderful compliments. We look forward to seeing you again when you are back in the area.Have safe travels.

10/10 Excellent

SAMUEL, KELLER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay here in two weeks. The facility seems new. The staff see,s to be very well trained. Super friendly and courteous. The breakfast was way above average.
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located near the university. There is road work currently which can make it challenging finding the hotel entrance.
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and I agree the road construction was a little challenging. But I am proud to say it is finally completed . Again thank you for staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Will stay again!
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Todd

Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Very nice hotel in an up and coming University area- a new and trendy location down by the bridge and park .
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 10 out of 10. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

SAMUEL, KELLER

Liked: Cleanliness, staff & service, property conditions & facilities
Facility seemed very new. The staff was very helpful and courteous.
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

SAMUEL, KELLER

Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
Thank you for completing our survey and for giving us 5 out of 5 . We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great personnel, very convenient. I will be staying there again!
Stayed 2 nights in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. I'm a travel nurse that hit the jackpot finding this nice place to stay!
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and for the wonderful compliments . We look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel.
Stayed 1 night in Jan 2024
Response from Cathy on 9 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Downtown near University and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cathy on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Jennifer

Liked: Staff & service
I often stay here when visiting my daughter at school. The breakfast is always good. Usually the rooms are very clean. This time there was a nasty, hard stain on the carpet right by the bed and there were ants on the night stand.
Stayed 2 nights in Jan 2024
Response from Cathy Kelly on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay and the stain on carpet. Your satisfaction is important to us as a valued Choice Privileges member. I will give you a call this afternoon so we can find a guest resolution.Again, please allow me to apologize for the inconvenience.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Kaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 2 nights in Jan 2024
Response from Cathy on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 5 out of 5. We appreciate you staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cathy on 8 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Spanyahotta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean seemed nearly built and the staff was welcoming. The location was a plus! Will definitely go back.
Stayed 2 nights in Dec 2023
Response from Cathy on 9 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Downtown near University and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 Good

Hannah

Stayed 1 night in Dec 2023
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and look forward to seeing you again when you are back in the area!Have safe travels.

8/10 Good

Keith, Sergeant Bluff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Brenda on 22 Jan 2024
Thank you for completing our survey and for giving us 4 out of 5. We appreciate you staying with us and we look forward to seeing you again when you are back in the area!Have safe travels.

10/10 Excellent

Margaret

Travelled with partner
The staff was exceptionally nice and the facility was the nicest Comfort Inn I ever stayed in.
Stayed 1 night in Dec 2023
Response from Brenda on 22 Dec 2023
Thank you so very much for your kind words. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Thank you again and Happy Holidays!

10/10 Excellent

Brianna, Conroe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was seamless, all of the staff were extremely friendly, hotel was clean, breakast was basic but delicious 😋
Stayed 1 night in Dec 2023
Response from Brenda on 22 Dec 2023
Thank you for completing our survey and for the wonderful compliments! I'm so glad to hear that you enjoyed your stay. We appreciate you staying with us and look forward to seeing you again when you are back in the area.Have safe travels and Happy Holidays!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
Convenient location to University of Alabama, although the outside construction next-door interfered with the rental car GPS. The hotel was very clean with very comfortable bed and bedding. Staff were pleasant and accommodating. Breakfast was more than adequate with a large selection. Would have been nice to have later breakfast hours for the days that I slept in! I loved the availability of the coffeemaker and lemon water near the lobby - nice touch! The room had a mini kitchen with coffeemaker, microwave, stove, sink, and larger fridge. Nice bathroom with blow dryer and adequate lighting. I wanted to stay here again when I return in May, but it was completely booked!
Stayed 3 nights in Nov 2023
Response from Cathy on 7 Dec 2023
Thank you for taking the time to complete our online survey. Your feedback is important to us.Thank you for the kind words and compliments your shared regarding your recent stay with Comfort Inn & Suites. I will be sharing this with the staff.Thank you again. Hope to see you soon on your next visit to Tuscaloosa!

10/10 Excellent

Aubrey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a hidden gem! I booked two rooms for a weekend stay for my family. I could not have been more pleased with our experience. The hotel is very clean and modern. The staff is incredibly kind and accommodating. The rooms were spacious and well stocked. We loved the location, as it’s right on the outskirts of downtown Tuscaloosa. Lots of restaurants and shops nearby, as well as conveniently located near the interstate. It was also very quiet for being located downtown. The only drawback of our stay was the road construction right in front of the hotel on Jack Warner Parkway. I would suggest taking University Blvd to Greensboro Ave, then turning onto Jack Warner, for an easier time getting to the hotel entrance. We will definitely be staying again!
Stayed 2 nights in Nov 2023
Response from Cathy on 7 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.Thank you for all the kind words and compliments you shared.We sincerely appreciate and value your feedback as a Choice Privileges Gold member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We apologize for the inconvenience of the road construction going on currently by the city in front of our property. We are finally reaching a completion date and excited to the see the beautification of Jack Warner Parkway.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Beth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay. Property was as advertised and "easy" to get to except all the road construction. So we had to call hotel and have them direct us because every road to it was closed. Staff was great. Amenities like indoor pool were perfect. Room was spacious and clean. Quiet.
Stayed 3 nights in Nov 2023
Response from Cathy on 7 Dec 2023
Thank you for taking the time to complete our online survey. Your feedback is so very important to us.Please allow me to apologize for the inconvenience of the road construction taking place by the city. We are excited about the upcoming completion date and the beautification of Jack Warner Parkway.Thank you for the kind words and compliments you shared regarding your recent stay with Comfort Inn & Suites.We hope to see you soon on your next visit to Tuscaloosa!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating. Rooms are comfortable and clean. The beds were fabulous--very unusual in hotels.
Stayed 1 night in Nov 2023
Response from Cathy on 7 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Downtown near University.We sincerely appreciate and value your feedback as a Choice Privileges Gold member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Jerrelyn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Brenda on 24 Nov 2023
Thank you for completing our survey. I would like to apologize for not meeting your expectations during your recent stay. Please visit us again when you are back in the area so we can give you a positive experience.Thank you again ..Have safe travels.