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Amazing and cordial staff. Arrived late (10pm or so) and they told me how to get to a dinner and avoid traffic congestion areas (by parking in 'fountain square')
Cleanliness, helpful staff and their politeness all perfect but I didn't like the timing of air conditioning in really hot weather. We did complain to staff but they couldn't do anything because general manager has to change the rule, we didn't know about it just saw in description air conditioned rooms. Part of air conditioning everything is perfect.
Verified traveller
Stayed 5 nights in Jul 2019
Response from Ludovica Sordi on 13 Jul 2019
Hello,
I would like to thank you for ypur review. All our efforts are made for our guests and from their opinions we are able to improve and give a better service therefore I'm glad to tell you that the air condition now is with no time restrictions (which were dued for energy saving).
Hoping to have you again in our Hotel I thank you again and send you my best regards.
Ludovica Sordi
Hotel Manager
The staff were friendly however we were mislead regarding the repair of their faulty air conditioning system. The first night was miserable due to the heat and no air conditioning. We were told the system was to be repaired but when we returned, it had not. We decided not to spend the second night. Fortunately we were not charged for the second night. We were told the hotel is under new management starting May 1.
Unless the lady at the front desk had to deal with inner hotel rules she tried her best.
BUT this hotel is in such a bad and poor condition .. IT SHOULDNT BE OPEN WITHOUT RENOVATIONS.
And especially marked as a 4 stars !
The location was very easy to find and very close to pinerolo city center
If you are looking for a good bargain business style hotel in the area Hotel Barrage is a good option. Rooms are spacius, good big beds and AC which is working well. Bathroom with shower (tight as usual in Italy).
Breakfast is 3-5€/Person ifnot included but also not worth much more. Simple as usual in Italy.
Free parking outside, Wifi works for 30min free, then you need to pay - this is a bit ridicolous in 2017
This hotel is an incredible value. It is clean and comfortable and the staff are very friendly.
I would not say it's a 4 star hotel because:
1. the grounds are tidy but dull.
2. the wifi didn't work on my floor for the 3 days I was there. But, it did work in the lobby. No one new how to fix it.
3. Breakfast was good but not my idea of 4 star.
For of that, I'll stay here again when I return next month.
Difficult to find this hotel - address when entered into GPS takes you a different location in Pinerolo.
Hotel is located out of town and during our visit appeared mostly empty. Lack of paved driveway made it difficult to drag our suitcases into the hotel.
The area around the hotel smelled of sewage.
Room was fine, modern but small as most European hotels are. Temperature in the room was uncomfortably warm and could not be controlled - windows did open, but then the sewage aroma came into play.
The hotel had a very unusual and aggressively enforced policy of not allowing visitors into a room. As we were in Pinerolo to visit our son, this made our stay at this hotel frustrating. The desk staff monitored people's arrival and adamantly refused to allow our son up to our room claiming this policy was based on anti-terrorist rules. Odd that we had never encountered that rule in any other hotel in Italy.
Much better places to in the heart of Pinerolo.
The receptionist isn't helpful at all, at least not for a 4 star hotel.
Unhealthy breakfast most of them were sweets.
Refilling the food was scanty or not done at all.
You can see, that they have to save on breakfast.
We had the feeling, that they don't care about their guests.
The best was the housekeeping. Most of the housekeeping employees don't speak English but they do their best to help as they can.
Struttura elegante, colazione buona, camere spaziose, con frigo bar e tutto il necessario. personale cordiale e sempre disponibile a tutte le esigenze. Bar e ristorante sempre aperti. Superconsigliato
Salvo
Stayed 1 night in Dec 2023
10/10 Excellent
Filippo
15 Dec 2023
Filippo
Stayed 1 night in Dec 2023
10/10 Excellent
Paolo
Travelled with family, Travelled with family and small children
Trovati bene con il trasporto taxi affiliato,
Stanze pulite personale cordiale ,
E colazione abbondante.
Rapporto qualità prezzo top
Non abbiamo capito come funzionava il riscaldamento
Purtroppo non posso che scrivere una recensione negativa. In questi giorni di caldo record mi è stata data una stanza con l'aria condizionata non funzionante. Poco dopo il mio arrivo ho segnalato il problema. Nonostante ben tre richieste alla reception per risolvere il problema, nulla è stato fatto e non mi è stata proposta una camera alternativa. Ho "dormito" in un bagno di sudore, con una temperatura costante di quasi 32 gradi. In un albergo a 4 stelle , dove pago per soggiornare, mi sembra inaccettabile.
andrea
8/10 Good
Fernando
19 Aug 2023
Liked: Cleanliness, staff & service, amenities
Habitación grande y con bañera de hidromasaje.
Aire acondicionado, tetera, mueble bar, parking gratuito en el exterior, desayuno variado y bueno.
Los colchones de la cama de matrimonio duros e incómodos. El de la cama individual, cómodo.
Ottimo Hotel, ma chi fa grande un Hotel è il personale che ci lavora. Come Giada una ragazza molto professionale gentilissima e pronta a risolvere qualsiasi problema che si dovrebbe presentare al cliente. Come per me, che senza farmi preoccupare per un problema che mi è successo, si è attivata immediatamente ed è riuscita a risolverlo. Sempre con il sorriso sulle labbra. Spero che il Direttore di questo Hotel non se la fa scappare. Un elogio pure al personale delle pulizie e della sala colazione. Camera e bagno trovati pulitissimi. Box doccia spazioso. Che dire struttura posizionata in posto strategico per visitare i posti più belli che ci sono nei dintorni
Un hôtel d'époque avec une vue magnifique sur les montagnes.
Une chambre spacieuse avec du caractère.
Le parking est super grand ou l'on se croirait à la campagne pourtant situé en ville.