Garden
Check availability

Reviews of Cattleya Hotel

3 out of 5
Cattleya Hotel
17A Macoya Rd, Tunapuna, Tunapuna–Piarco

Reviews

5.8
Rating 10 - Excellent. 4 out of 37 reviews" "
Rating 8 - Good. 8 out of 37 reviews" "
Rating 6 - Okay. 13 out of 37 reviews" "
Rating 4 - Poor. 4 out of 37 reviews" "
Rating 2 - Terrible. 8 out of 37 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Danielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff could do with customer training. The quarrelled and used abusive language all throughout the hotel. If the hotel is for a brief stay, then by all means use it. Its definitely not for a family vacation.
Stayed 4 nights in Feb 2024

6/10 Okay

Tiwana

Liked: Cleanliness
Disliked: Amenities
I have stayed here 3 different times using expedia. The prices does not match the room. 2/3 times there were no microwave or fridge in the room. 1/3 times no front desk staff to check in or out. There will be parties on the compound and will be loud in your room. 1/3 time room window will not lock. 1/3 times food shop was available on compound. All times you will not know the size of your room based on Expedia photos. Price adjustment needed based on room quality. However Gym on compound. Grounds keeper is friendly and there mostly all day. No refrigerator in room to store food. No coffee machine. No microwave. You will be booking just a room. For me that’s exactly what I wanted and the gym 24hr. Prices need adjustment. 3 Stars.
Stayed 8 nights in Jan 2024

8/10 Good

Shanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Denisha

Disliked: Staff & service, property conditions & facilities
Front desk staff was almost always missing. Could not get into hotel one night as there was no one to let me in.
Stayed 4 nights in Nov 2023

6/10 Okay

Leroyah

Stayed 4 nights in Nov 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Nurjahan

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Tiwana

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked and stayed twice through Expedia. However Expedia does not have an accurate listing of this place. The first time I paid over $100US more than the second, but my room was a tiny box the first time. Second time I paid less and the room was bigger with a microwave and fridge. About to book a third time and not even sure what room to pick. But this time I have the staff info to call right after I book to make sure I get a decent room. On my first trip I arrived to no front desk at 10pm and had to sit outside with my suitcases for about 45min-1hr, until compound security was able to reach hotel staff to check me in. On my second visit front desk messaged me the day before my trip to confirm my arrival time. Also there is no food service in the hotel! There is a shop outside but not consistent with hours. Overall staff is friendly and helpful as long as they are there. I still loved it because the gym is on the premises but you have to pay. Still liked being able to walk to the gym.
Stayed 7 nights in Aug 2023

8/10 Good

Jordane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was short but pleasant. Very good on value
Stayed 2 nights in Jul 2023

2/10 Terrible

Abby

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Harrison

Travelled with group
Liked: Cleanliness, staff & service
The property was a little run down and certain areas of room were broken. However staff were accomodating and the location was good and hotel was clean
Stayed 8 nights in Feb 2023

10/10 Excellent

Morexa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is the perfect location to stay if you have a function at the Centre of Excellence. Proximity to transportation and everything else is also an asset
Stayed 3 nights in Oct 2022

6/10 Okay

Raymond, Whitby

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff were very pleasant and courteous. Rooms were clean and comfortable. Facilities are run down, front desk is rarely staffed. Profile on site is dated, the photos are old. There is no breakfast available and there is no taxi service readily available.
Stayed 6 nights in Aug 2022

6/10 Okay

Natasha Van Den

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Already graded
Stayed 1 night in Aug 2022

6/10 Okay

Iesha

Travelled with family and small children
Disliked: Staff & service, amenities
The rooms were pretty clean and smelled good as you opened the door. The a.c didn't work well so the room was pretty hot at times. The ONLY time i saw A staff member was when we were checking in, and had a long wait before she came. The next day, no staff in site. We waited a while hr in the lobby till someone showed up...and checking out, there was no again.....overall it was ok for what it was...
Stayed 2 nights in May 2022
Response from Hotel Agent on 16 Jul 2022
Thank you for the feedback. We will strive to improve on the areas of concern.

2/10 Terrible

Andel

Disliked: Amenities, property conditions & facilities
Just an ok spot , no iron in room , no assistance from front desk clerk , seems like they leave the property and guests are on their own until the next day
Stayed 1 night in May 2022

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to popular services Friendliness of staff
Stayed 5 nights in Mar 2022

4/10 Poor

Theresa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i rarely got assistance about access to food and transport. Only one lady was helpful to get me transported once. The taxi service man was never available
Stayed 2 nights in Mar 2022
Response from Hotel Agent on 7 Mar 2022
We are so sorry that your experience failed to match your expectations. Your feedback is being reviewed and corrective action will be taken.

6/10 Okay

Rubena

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good relaxing location. There need be some general attention to basic hotel house keeping, especially to accommodate guests travelling from overseas eg, teas and coffee in room, a kettle or and microwave, a table, and chair as for a couple. The mirror in bathroom missing, no soap or shampoo holder, no breakfast facilities. Otherwise the front desk staff was very helpful.
Stayed 1 night in Jan 2022
Response from Hotel Agent on 9 Mar 2022
Thank you for your candid feedback. Our management team will address your concerns to ensure that future experiences match your expectations.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice and comfortable, I enjoyed a wonderful soak in the tub, really clean and spacious room
Stayed 1 night in Dec 2021
Response from Hotel Agent on 20 Dec 2021
Thank you for your feedback. We were delighted to have you.

2/10 Terrible

Jose Lopez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta malisimo no ay ni donde desayunar ni comer mentira de pisina no ay
Stayed 9 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities
I love the location and i felt safe on the property. Accommodations were standard and could be improved by having warmer water, coffee in the morning for guest, adequate vending machines. Housekeeping did not clean pur room at all in the 5 days we were there.
Stayed 5 nights in Feb 2020

2/10 Terrible

Glenda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!
Stayed 5 nights in Feb 2020
Response from Cattleya on 28 Feb 2020
Thank you for your candid feedback. We regret your experience failed to match your expectations. We will work to making the necessary changes to improve our service.

6/10 Okay

Rich, Daegu Korea

Travelled with group
Liked: Cleanliness, staff & service
Ok for one night but at most a three star hotel. Also quite noisy
Stayed 1 night in Feb 2020
Response from Cattleya on 27 Feb 2020
Thank you for sharing your feedback. We are addressing the challenge you experienced with the noise levels during your stay.

8/10 Good

Verified traveller

Staff was helpful. The sheets pillows and comforter was old and needs replacing. There was a fet one night which i was not warnrd about. The boxes were right behind my room and i the music went on till 5am. I could not sleep or even look at tv for the music was so loud in my room. Had a headache all the next day.
Stayed 7 nights in Oct 2019
Response from Cattleya Hotel on 14 Oct 2019
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.

6/10 Okay

Avidesh

Business traveller
Disliked: Property conditions & facilities
Extremely Disappointing
I was extremely disappointing in the hotel, first of all the photos that was advertised and the actual was two totally different ( false advertising ) The hotel is in need for a major renovation, the hotel service well lets say for a business traveler I didn't expect to go to a separate room to iron my clothes, lots of soap in the room but thats it. No parking available for the hotel guest in the evening lots of other vehicles parked to use the community pool. The only positive is one of the male front desk staff tried to be helpful as possible.
Stayed 3 nights in Oct 2019
Response from Cattleya on 10 Oct 2019
We truly regret that your experience did not meet your expectations. We are currently working diligently at improving our facilities to offer a higher quality of service to all our guests.

10/10 Excellent

J.P., Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff and nice facilities overall. My only point of concern was safety outside the Centre of Excellence (CoE) that contains Cattleya. CoE is gated and has a guard, so it feels secure, but Tunapuna is not safe. Otherwise, very nice hotel.
Stayed 6 nights in Sep 2019
Response from Cattleya Hotel on 4 Oct 2019
Thank you for your feedback. We look forward to serving you again.

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Cattleya hotel on 4 Oct 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Mosquito bite me inside the room. The table need to paint. It ugle. The room was not good at all.
Stayed 8 nights in Sep 2019
Response from COETNT on 23 Sept 2019
Good Day, We regret your experience failed to meet your expectations. We appreciate the feedback and will ensure there is no recurrence of the issues identified.

8/10 Good

Nigel L.

Liked: Cleanliness
My short stay in Trinidad
Great
Stayed 2 nights in Jul 2019

6/10 Okay

Shervon

The place need to be upgraded.
Stayed 2 nights in Aug 2019
Response from Cattlyea Hotel on 5 Sept 2019
Thank you for sharing your feedback. We are currently engaged in the planning process of future upgrades and hope that we will have the opportunity to serve you again on completion.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the neatness of the environment and the staff service
Stayed 2 nights in Jul 2019
Response from Cattleyea on 6 Aug 2019
Thank you for sharing your feedback. We were delighted to have had the opportunity to serve you. We look forward to seeing you again.

8/10 Good

Sherrie-Anne, Scarborough

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean premises and clean. Courteous and knowledgeable staff. Overall it was a comfortable experience.
Stayed 1 night in Jun 2019
Response from Cattleya on 6 Jun 2019
Thank you for sharing your experience. We are happy you had a pleasant stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Cattleya on 3 May 2019
Thank you for your feedback. Please share with us anyway we can improve your experience.

6/10 Okay

Lexie

Stayed 2 nights in May 2019
Response from General Manager on 13 May 2019
Thank you for your review. Could you tell us why 6 out of 10 so that we can address any issues that you may have had to improve the quality of the service we provide.