Oceanfront Suite with Plunge Pool | Premium bedding, free WiFi, bed sheets
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Reviews of Ikal Hotel Tulum

3.5 out of 5
Ikal Hotel Tulum
Carretera Tulum-Boca Paila km 3, Tulum, QROO

Reviews

8.2

Very good

Rating 10 - Excellent. 111 out of 178 reviews" "
Rating 8 - Good. 19 out of 178 reviews" "
Rating 6 - Okay. 16 out of 178 reviews" "
Rating 4 - Poor. 10 out of 178 reviews" "
Rating 2 - Terrible. 22 out of 178 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most exotic and romantic places I have ever stayed. Highly recommend the tree house
Stayed 2 nights in May 2024

10/10 Excellent

dunia, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chicas de la recepción son increíble te tratan muy bien y los camareros el chico de Argentina porque el Mexicano no fue amable y la comida no fue gran cosa y un poco caro para la calidad pero el lugar es bello y se siente como en el paraíso Gracias por todo
Stayed 6 nights in May 2024

10/10 Excellent

rebekka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

TAHIR, San Ramon

Stayed 2 nights in Apr 2024

10/10 Excellent

Krisztina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt get an upgrade becasue the hotel was fully booked, but we got another amenity instead, which was a great counter offer. The staff was very friendly and helpful. The only thing we were not happy with was the restaurant. There are far better restaurants for dinner in the city which are cheaper and have in our opinion better food. Other than that everything lovely! :) Thanks for making our stay great!
Stayed 2 nights in Mar 2024
Response from frontdesk on 4 Apr 2024
Hello Krisztina. Thank you so much for rating us. Your comment is precious for us, thank you for sharing. We always try to improve our service and give our clients the best experience. We hope to see you back very soon!

10/10 Excellent

Ramakrishna

Stayed 2 nights in Mar 2024
Response from Ed on 20 Apr 2024
Muchas gracias Ramakrishna

10/10 Excellent

icahn

Stayed 4 nights in Mar 2024
Response from Ed on 20 Apr 2024
Muchas gracias

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed every aspect of this Hotel. From the super friendly staff to the delicious food at the restaurant, everything surpassed our expectations. The intimate and private bungalows were just what we needed, and the staff kept them clean & stocked for us during our stay. They have bikes and scooters for rent, and we made the 15 minutes trek into town almost everyday. The town itself was so tourist friendly, everywhere we went we felt a sense of safety and that was huge to us. The hotel staff made it really easy to relax and just enjoy the sunshine, I could not recommend this hotel more! Such a unique experience, you will not regret it!
Stayed 1 night in Mar 2024
Response from frontdesk staff on 14 Mar 2024
Hi Brianna ! thank you very much for your feedback and sharing your experience. Reading you motivates us to continue doing what we like and are passionate about!

10/10 Excellent

Althya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ed on 20 Apr 2024
Muchas gracias Althya

10/10 Excellent

My Chi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Response from frontdesk staff on 14 Mar 2024
Hi My Chi ! thank you very much for your feedback and sharing your experience. Reading you motivates us to continue doing what we like and are passionate about!

2/10 Terrible

Tomer

Stayed 5 nights in Feb 2024
Response from Ed on 20 Apr 2024
Hola Tomer, nos gustaría mucho leer tu opinión para saber como podemos mejorar

8/10 Good

carmen g

Stayed 1 night in Feb 2024

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ed on 20 Apr 2024
Muchas gracias Abhishek

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and relaxed atmosphere and staff. The property was well kept even though you felt tucked into nature.
Stayed 3 nights in Jan 2024
Response from frontdesk staff on 14 Mar 2024
Hi David ! thank you very much for your feedback and sharing your experience. Reading you motivates us to continue doing what we like and are passionate about!

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Staff is friendly and very helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very private and the staff was extremely friendly and kind. Helped us with the best recommendations and we’re available to ask questions anytime.
Stayed 3 nights in Feb 2024
Response from frontdesk on 4 Apr 2024
Hello Kevin. Thank you so much for rating us. Your comment is precious for us, thank you for sharing. We always try to improve our service and give our clients the best experience. We hope to see you back very soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ed on 20 Apr 2024
Muchas gracias Robert

4/10 Poor

Cameron

Disliked: Staff & service, property conditions & facilities
For starters, if you’re looking for rustic, this is a good choice. It’s IN nature however, for thousands of dollars spent, I think it’s fair to give an accurate description. The walls of the shacks are not walls. There are screens that are put in place to keep wildlife out however, they are not actually attached in most places. There were several places in our bathroom and main room that were open gaps that allowed bugs in. The power went out several times throughout our stay and NOWHERE does the “resort” tell you about the daily entrance fee per person that you have to pay to reenter the hotel area since it is now INSIDE the national park. There was also NO mention of there not being a hotel/lobby phone to reach in case of issues — instead you are required to download WhatsAPP to communicate with the hotel staff if needed. It was pretty hard getting in and out to go anywhere as there is only one road in and out with heavy traffic. There are also many places where trash is just piled up. Lastly, although the atmosphere is pretty, the restaurant is NOT accommodating and will not substitute/change menu items at all even with dietary concerns/allergies. In my opinion, NOT worth the amount that we spent.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jose

Stayed 1 night in Feb 2024

2/10 Terrible

Mounika

Stayed 3 nights in Feb 2024
Response from frontdesk staff on 20 Mar 2024
Dear Mounika Kalluri,Thank you very much for taking the time to give us feedback about your stay with us, the comments of our guests are a priority for us since we are working very hard to improve our service and provide the best experiences to our guests.

6/10 Okay

David

Stayed 2 nights in Feb 2024
Response from frontdesk on 4 Apr 2024
Hello David. Thank you so much for rating us. Your comment ihelp us to improve our service, thank you for sharing. We always try to improve our service and give our clients the best experience. We hope to see you back very soon!

2/10 Terrible

Lindsey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our taxi driver tried for 40 minutes to get near to the Hotel, but was unable to do so. The instructions provided by the hotel did not work because there were no guards at the gate to allow us into the area. We had to walk 30 minutes with our luggage through the jungle to get there. All of this made us miss plans we had made and paid for. When we arrived and explained the situation to the staff, they did not have any empathy and just said, well we can't do anything about the government, it's not our fault. I am disabled. If I had any clue from the hotel's description that the area was inaccessible, I would not have booked the hotel. I thought I was booking a 4 star beach resort experience and what we got was a 1 star camping experience. The room was full of mosquitoes. The path to the separated bathroom was treacherous as my partner fell off the steep stepping stones on a night trip to the bathroom and injured his ankle and hip. The amenities they stated they had were not present and again when I asked for a hair dryer, I got nothing but bad attitude from the staff... "There's too many people staying here so there's not enough [x,y,z] for you." "I know you asked for this 3 days ahead of your stay and we told you we had it for you, but now we don't. It's not my fault, too bad." After the first night, we decided to book another hotel somewhere else because it was miserable and inaccessable. We told the staff about this and checked out, and they still charged us for entire stay.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rahul

Stayed 3 nights in Jan 2024

10/10 Excellent

Haylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why haven’t you booked yet? This hotel is amazing. We stayed in a jungle garden suite and were so happy with the cabin, bed, and outdoor bath. You’re outside but the space feels incredibly quiet and private. There’s a beautiful beach and beach club, the restaurant was delicious and we ate many meals there. You’re also just a beach walk away from Kugure and Mezzanine (other great restaurants) and as a pregnant person I was so happy with the non alcohol drinks at the restaurant and matcha mama. Go with an open mind and you will be super satisfied with the natural environment and grounds!
Stayed 3 nights in Jan 2024

10/10 Excellent

Marlene

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Quade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Marielou

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé une chambre à près de 400$ de la nuit. Nous avins dû payer pour entrer dans la zone de l'hôtel, payer pour avoir des chaises à la plage. Pas de chaises sur les balcons faut s'asseoir par terre. Et le pire pas d'eau chaude pour se laver malgré les nombreuses plaintes. Personne n'est venu réparer. Aucune compensation, ni de changement de chambre. Le service un gros zéro.
Stayed 1 night in Dec 2023

10/10 Excellent

Frida

Stayed 4 nights in Dec 2023

4/10 Poor

Nick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great property on the beach but really poor service. Had to wait in the lobby for check in for over an hour as they forgot about us... this ultimately made us miss our activities we had planned. additionally we tried to rent a scooter but it was covered in bird poop, Spiders and the helmets were damp and smelled extremely bad. Upsetting as the beach and property were nice but the experience left a lot to be desired.
Stayed 2 nights in Dec 2023

10/10 Excellent

Evedakaya

Travelled with partner, Travelled with group
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Erasto, Broadview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and peacefull and quiet nice to relax and unwind from the normal routine
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The people were absolutely amazing and helped me when I got food poisoning. And the restaurant was very good as well. Would recommend to anyone :)
Stayed 2 nights in Dec 2023

10/10 Excellent

Edgar

Stayed 2 nights in Dec 2023

10/10 Excellent

Julissa

Stayed 3 nights in Oct 2023
Response from Gerencia General on 6 Nov 2023
Dear Julissa,Thank you so much for your comments

10/10 Excellent

Yulia

Stayed 5 nights in Oct 2023
Response from Gerencia General on 6 Nov 2023
Dear Yulia, Thank you so much for the comments.

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Sep 2023
Response from Gerencia General on 21 Sept 2023
HI Ismael, thank you for your comment, we hope you can come back soonRegards

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Property in a Bad Location
Property is beautiful and serene. Family friendly, but good for couples as well. Hotel is right on the beach, had yoga events, live music, and a Matcha Mama right on site. The property is located in the Archeological Zone, which means that each guest will need to pay a nominal one time fee to access the hotel area ($4). More importantly, as of September 2023, the entire Zone is under construction and there is only one way in and one way out. The detour makes getting to the hotel more expensive by taxi and is a hassle because it takes an extra 15-20 minutes to circle around the zone. If you enjoy talking to the National Guard in a foreign country every single time you go back to your room to show your room key and prove you are staying there, this is the place for you. The staff is not very attentive, so you will need to repeat yourself and requests multiple times to get a response. The check-out process is a pain in the neck and takes some time. It's a good place if you are going to spend a few days on the property and never leave. Otherwise, its a $20-40USD cab into town or the Tulum Beach strip plus a border check by armed guards.
Stayed 2 nights in Sep 2023
Response from Gerencia General on 21 Sept 2023
Dear Guest, We are pleased for the comments you gave us, we will check the service and process in the check out, so dont have to wait, the one way out will be the way from now an on accoridng to the park. In ordes to save some money and dont pay taxi cab everytime you go to the downtown, we have scooters and bikes for rent, but if you come to relax next to the beach, you dont need to go the downtown, you have one of the best beaches at Tulum in front of our hotel, just couple of steps.Regards

10/10 Excellent

Yamileth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Gerencia General on 30 Aug 2023
Hola Yamileth, muchas gacias por tu calificacion, esperamos vuelvas pronto

10/10 Excellent

Stefanos

Stayed 2 nights in Aug 2023
Response from Camille on 26 Aug 2023
We are glad you have enjoyed your stay with us. Hope to see you again at Ikal!

10/10 Excellent

Jean pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Gerencia General on 22 Aug 2023
Hi Jean, thank you for your comments, we hope you can come back soon.

4/10 Poor

Jesus

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk ladies were nice. In the middle of night our power went off, extremely hot, AC turned off texted their Whats App never heard from them even the next day. Server was really rude completely ignored us even after asking him a second time for our order. Another server ended up completing our order. Food was not good not many options. We got the plunge pool suit, bookings show pool private but its shared.
Response from Gerencia General on 22 Aug 2023
Dear Jesus, thank you for the comments we will be reviewing each one to fix all the issues you had in the room, we just want too clarify that all the plunge pools inside of the rooms are completely priviate.

10/10 Excellent

Nancy Ximena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing and beautiful resort!
Stayed 6 nights in Jul 2023
Response from Gerencia General on 11 Aug 2023
Dear Nancy, thank you for your comments.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A special and beautifully curated experience. The creative architecture incorporated with natural beauty & ambiance radiate authenticity. No detail overlooked from incredible bites, cocktails, and conscious community. The most thoughtful and welcoming staff. Offers something for all and sure to make a lasting memory.
Stayed 4 nights in May 2023
Response from Gerencia General on 17 May 2023
Dear Ryan, Thank you for all your comments, we are glad you had a great time with us, we hope you can come back soon.Regards,

10/10 Excellent

Brian

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly magical place. All of the staff and teachers were amazing!
Stayed 6 nights in Apr 2023
Response from Gerencia General on 10 Apr 2023
Dear Brian, Thank you for your comments, we are glad you enjoyed the stay with us and hope you can come back soon.Regards,

10/10 Excellent

Iryna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most memorable and relaxing stay. This is the place to unwind, do yoga, meditate, and become a part of indigenous culture. This sanctuary has a spirit of a Mother Earth and a Mayan attitude. Mama Matcha on the grounds is a big bonus. Boho vibes at the bar with live bossa nova? Yes, please! After a day at the beach to come to your cutest bungalow and plunge in your own pool - yes, please. Aurelio at the restaurant and Tina at the front desk - made my stay easy and welcoming. I am so coming back! Much love, Ikal
Stayed 5 nights in Feb 2023
Response from Gerencia General on 25 Feb 2023
Dear Iryna, We are more than glad to read that you enjoyed the stay with us, we will be waiting for you in your next visit.

10/10 Excellent

Brooke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a magical and unique place! Loved it!
Stayed 2 nights in Feb 2023
Response from Gerencia General on 25 Feb 2023
Dear Booke, thank you for your comments, we hope you come back soon.Regards,

10/10 Excellent

mitchell

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Best hotel iv ever stayed at. Felt so tropical and in nature
Response from Gerencia General on 13 Feb 2023
Dear Mitchell, Thank you so much for the comments, we are glad that you enjoyed your stay with us. Dont wait to long to come back.Regards,

8/10 Good

Pickhler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Gerencia General on 9 Feb 2023
Dear Pickhler,Thank you for your comments, we hope you come back soon.

8/10 Good

zarrish

Liked: Staff & service
1) con- can’t get in touch with property despite them using a WhatsApp and a number that I called multiple times to update about change in our time of arrival (this was stressful since the desk is not open 24 hrs) 2) con- even though it is advertised everywhere on Expedia that this is VIP access property- reason I booked it. They said they had no idea what that even means 3) Pro- staff was friendly and the manager and security were beyond amazing. 4) I would rate it as glamping not hotel experience. You will hear the neighbors and there will be critters in your outdoor washroom. I got my foot tangled in the thread ‘door’ of the toilet and fell. 5) the beach club was great but beyond that limited food options. 6) rent a car - this area is not very walkable… although there were plenty of people walking
Stayed 1 night in Jan 2023
Response from Gerencia General on 2 Feb 2023
Dear Zarrish, We thank you for all your comments, our main goal is always delivering what we offer, sorry if with the delay on our response thru whatsapp, the signal is not the best here in Tulum, we hope you give us a second chance to visit us and give you the service you deserve.

6/10 Okay

nicole naomi

Stayed 5 nights in Jan 2023