4/10 Poor
Alexus, Jay
Travelled with partner
17 May 2024
Liked: Cleanliness
Disliked: Staff & service
I booked this hotel specifically because it said there was 24 airport shuttle available. After I said that we would need a shuttle, the man asked me "What time does your flight leave?". I tried to instead just tell him when I wanted to leave the hotel because when my flight leaves isn't his business. He asked to see my ticket, which I also didn't think was really his business, but I still showed him. He then proceeded to tell me when I needed to leave because he "has more experience and knows the area better". I may be young, but I have been traveling my whole life. I like to be at the airport at least an hour and a half before my flight departs. He just wrote down on his paper when he decided we were going to leave. I went back to the front desk and told him that wasn't going to work for me and I wanted to leave earlier than that. He argued with me but said he would see because his driver is 65-75 and might not be able to wake up that early, but said he would call and let me know. After and hour I called the front desk to get confirmation because I had to be up at 2:15 am and I wanted to go to sleep. He responded by saying "I already told you that if the driver doesn't show up, I will call an Uber." I am not waiting around to see if the driver shows up and then waiting longer for an Uber when I have a flight I need to get to. Ultimately I asked him to just cancel the shuttle and I put in a reservation for an Uber. Overall he was rude and condescending. 👎👎👎
Alexus
Stayed 1 night in May 2024