Deluxe Single Room, 1 King Bed, Non Smoking | View from room

Reviews of DoubleTree by Hilton Tulsa Downtown

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 144 out of 1001 reviews" "
Rating 4 - Poor. 87 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Konstantin

Liked: Cleanliness, property conditions & facilities
When I called to request a child crib they took ages to find my booking switching my call from one person to another and still despite them having promised - the crib was not ready 3 hours later when we arrived. Looks like the request was never communicated to the property. The hotel management however was nice and tried their best to accommodate our request quickly. Nice hotel with terrible phone helpline.
Stayed 1 night in Apr 2024
Response from Charles D-General Manager on 10 May 2024
We sincerely do apologize for the inconvenience that you experienced. We are happy to see that are team members were able to rectify the situation.

10/10 Excellent

Neely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, had great staff as well. We will be back.
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 8 May 2024
Neely, we are excited to hear you had a great time and will share your feedback with our team. We look forward to seeing you in the near future.

10/10 Excellent

Lanette

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room
Stayed 1 night in May 2024
Response from Charles D-General Manager on 8 May 2024
Lanette,We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JNR on 3 May 2024
Thank you for your review Thomas. We appreciate your time and hope that you will come back to see us again.

10/10 Excellent

Jana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to convention center, 15min from airport. Quiet, friendly service!
Stayed 3 nights in Apr 2024
Response from Charles D-General Manager on 29 Apr 2024
Jana, thank you for taking the time to provide feedback on your recent visit. We are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okay

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like about the property is we had to pay 25.00 for parking. They said it would be taken out of my 50.00 they take out at check in when I left, however I was charged twice for my parking and no one could fix it. So I paid 50.00 for one night of parking.
Stayed 1 night in Mar 2024
Response from Charles D-General Manager on 26 Apr 2024
I am disappointed to learn about your parking experience while at our hotel and for that I do apologize. We will work with our team to review our process and correct the issue.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The property outside was a little drab.
Stayed 1 night in Apr 2024
Response from Charles D-General Manager on 22 Apr 2024
Thank you for taking the time to tell us about your experience. We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

4/10 Poor

Whitney

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning did not work properly. Room was hot the entire stay. Market service was incredibly slow and attendant made it very known that she did not want to serve people. Took multiple attempts to get towels for the pool. Only one lamp in room worked. Was overcharged at end of stay and never received my emailed receipt.
Stayed 2 nights in Apr 2024
Response from Charles D-General Manager on 19 Apr 2024
Thank you for taking the time to share your feedback on your stay. We are certainly disappointed to learn that we did not meet your expectation and for that I do apologize. I will be meeting with our Engineering and Food and Beverage teams to discuss the opportunities you shared so that we can correct these issues.

2/10 Terrible

Tiffany

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mold in the shower, knob broke off of our shower, a/c was not working. Staff was no help with any of the issues.
Stayed 1 night in Apr 2024
Response from JNR on 13 Apr 2024
Dear Tiffany,On behalf of the team we wish to apologize for the challenges you experienced during your stay. We value every guest experience and am very surprised that the team did not appear solution oriented to you. Thank you for sharing for this will allow us to work with the team and demonstrate the importance of empathy and attitude.

10/10 Excellent

Chelcie

Stayed 1 night in Apr 2024
Response from Charles D-General Manager on 1 May 2024
Thank you for taking the time to rate your stay. We are happy you enjoyed your stay and look forward to seeing you again in the near future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Charles D-General Manager on 11 Apr 2024
Thank you for taking the time to share your experience. We are happy to see we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Charles on 3 Apr 2024
We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excellent

Jeanie

Travelled with family
Lauren checked me in and she was super helpful and so very sweet.
Stayed 1 night in Mar 2024
Response from Charles D-General Manager on 3 Apr 2024
We are excited to learn that we exceeded your expectations and look forward to seeing you in the near future. We will let Lauren know that you mentioned the service she provided.

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Charles D-General Manager on 31 Mar 2024
Thank you for taking the time to rate your stay with us. I am disappointed that we did not meet your expectations and for that I do apologize. We would love the opportunity to learn more about your experience so that we can take corrective action to improve our guest experience.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect to attend the BassMaster Classic 2024
Stayed 3 nights in Mar 2024
Response from Charles D-General Manager on 25 Mar 2024
Thank you for taking the time to let us know about your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

8/10 Good

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Staff sounded like automated robots. Shuttle not always available,yet two major events were happening in the neighborhood.
Stayed 2 nights in Mar 2024
Response from Charles D-General Manager on 15 Mar 2024
Thank you for taking the time to tell us about your experience. We are disappointed that we did not meet your expectations and for that I do apologize. We will take your comments and will review them with our team to take corrective actions.

6/10 Okay

Sarianne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was wonderful except housekeeping did not provide enough towels or coffee and creamers. Barely had enough toilet tissue. The rest of staff and restaurant were wonderful but a cup of coffee and towel for each guest should have been available.
Stayed 3 nights in Mar 2024
Response from Charles D-General Manager on 14 Mar 2024
Thank you for taking the time to share your feedback on your recent visit. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your comments with our housekeeping team to review our standards in our rooms.

2/10 Terrible

GLEN

Travelled with family
Disliked: Staff & service, amenities
Waitress at restaurant super unfriendly Rude Impatient
Stayed 3 nights in Mar 2024
Response from Charles D-General Manager on 12 Mar 2024
We are disappointed to hear about your experience. We the comments we receive very seriously and will be addressing our food and beverage team in regards to this issue.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles D-General Manager on 12 Mar 2024
Thank you for taking the time to rate your experience. We are happy to see we exceeded your expectations and look forward to seeing you in the near future.

8/10 Good

Teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility & nice staff. The parking cost certainly needs to be pointed out & explained better. I was charged $40 for one night of parking. This is unacceptable. The lot apparently is owned by a separate entity & the hotel could do nothing about the charge. “If” there was some way that they could have validated the ticket before you leave the garage (that’s when you have to pay to get out) they never said anything about that and certainly should
Stayed 1 night in Mar 2024
Response from Charles D-General Manager on 9 Mar 2024
Teresa, thank you for taking the time to share your feedback about the parking situation and apologize for any inconvenience. We will be reviewing the parking process with our team members to ensure it is communicated properly. There is discounted parking for hotel guests, the room key will be activated for in and out privileges.

2/10 Terrible

Sarah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service, bathrooms were tiny and old.
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 8 Mar 2024
Thank you for taking the time to share your feedback. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We will be reviewing your feedback with our team to ensure we take corrective action to improve the guest experience.

8/10 Good

Becky

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Charles D-General Manager on 8 Mar 2024
Thank you for taking the time to rate your experience. We look forward to your next visit with us.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage was tough for a big SUV, but otherwise a great hotel!
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 2 Mar 2024
Thank you for taking the time to rate our hotel. We are excited to see we exceeded your expectations and look forward to seeing you in the near future. On your next visit please ask the Front Desk about our oversized parking.

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome stay was awesome
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 26 Feb 2024
Thank you for taking the time to rate your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 26 Feb 2024
Thank you for taking the time to rate your stay. We are excited to see we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okay

kurtis

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Room Temperature
Why have an ac control unit in the room if it won't set to the temp and fan speed you desire? Room was far too warm, I adjusted the ac 3 times, and 3 times it reverted back to muggy swamp mode.
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 22 Feb 2024
We are certainly disappointed that we did not meet your expectations and for that I do apologize. We will be working with our Engineering team to understand what the root cause was and correct it immediately. Thank you for taking the time to share your feedback as it is one of the ways we can better the guest experience.

6/10 Okay

Donna

Liked: Cleanliness, staff & service
for the price of the room i was expecting more
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 22 Feb 2024
Thank you for taking the time to provide feedback on our recent visit. We would love the opportunity to hear more on how we could of exceeded your expectations.

6/10 Okay

Chris

Travelled with family
Disliked: Property conditions & facilities
The location was very convenient for our needs while there. The property was mediocre at best, cracks in the parking garage and the gates didn’t want to work as they should to the point of having staff in the parking lot having to radio in to get them lifted, the pool ladder was loose, guests left trash lying around everywhere which was left for long periods of time. Definitely should have checked to make sure the rooms had microwaves, I think we are at a point in time where it is a room standard. It was definitely overpriced for what you actually receive. The card keys were very iffy on when they wanted to work. Hilton could absolutely do better with this location.
Stayed 3 nights in Feb 2024
Response from Charles D-General Manager on 19 Feb 2024
Thank you for taking the time to provide feedback on your recent visit. We are disappointed to learn that we did not meet your expectations and for that I do apologize. We are working with our team to review your comments and correct the issues you brought to our attention.

6/10 Okay

Lona

Travelled with partner
It was convenient to the bok center up over all not sure I would stay again .
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 19 Feb 2024
Thank you for taking the time to rate your stay with us. We are disappointed that we did not exceed your expectations and look forward to an opportunity to what we could of done to better the experience.

8/10 Good

Brittney

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Charles D-General Manager on 19 Feb 2024
Thank you for taking the time to rate your experience with us. We are disappointed to see that we did not exceed your expectations and look forward to the opportunity to learn about how we could have made your stay better.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Feb 2024
Response from Charles D-General Manager on 15 Feb 2024
Bryan, we are excited to learn we exceeded your expectations and look forward to seeing you in the near future.

6/10 Okay

Pamela

Liked: Cleanliness
Disliked: Room comfort
Eagles trip
It was clean enough. There was a little mold on the shower floor but nothing too bad.
Stayed 2 nights in Feb 2024
Response from Charles D-General Manager on 15 Feb 2024
Pamela, we take great pride in ensuring that our rooms are up to our and guests' expectations. It is clear we did not meet yours and for that I do apologize. We are in the beginning processes of general cleaning our rooms and we will ensure this issue is resolved during this process.Thank you for taking the time to provide feedback as it is the only way we can improve the guest experience.

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 1 night in Feb 2024
Response from JimR on 15 Feb 2024
Thank you for your reply. We value every comment but especially appreciate a confirmation that we did what we came to work to do. We hope to see you again.

8/10 Good

Otis

Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 19 Feb 2024
Thank you for taking the time to rate your stay with us. We are disappointed we did not exceed your expectations but look forward to an opportunity to discuss the issues you encountered for a better experience.

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel. Food not so much.
Hotel really nice!! All staff we encountered extremely friendly. Hotel restaurant and room service are subpar unfortunately. Room service took over an hour and they forgot our coffee. Restaurant lost our food order and had to reorder and was not very good. We ate it cause we were starving. That part needs work. Cookies are fabulous!!
Stayed 2 nights in Feb 2024
Response from JimR on 15 Feb 2024
Patricia.... on behalf of our food and beverage team, I wish to apologize for the poor experience and thank you for letting us know. We strive to provide the best service possible and will use your comments for training to improve our food and beverage experience. Thanksagain.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 14 Feb 2024
We are certainly disappointed to learn that we did not meet your expectations and for that I do apologize. We look forward to an opportunity to correct the issues to improve the guest experience.

10/10 Excellent

Janine, El Dorado

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful remodeled hotel. Will stay again
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 14 Feb 2024
Janine, thank you for taking the time to tell us about your experience. We re happy to hear that you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Charles D-General Manager on 13 Feb 2024
Thank you for taking the time to rate your stay. We are disappointed that we did not exceed your expectations but we look forward to an opportunity to giving you a better experience.

10/10 Excellent

Mitchell

Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 21 Mar 2024
Thank you for taking the time to rate your experience. We look forward to seeing you again in the near future.

10/10 Excellent

AnnaFaye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from jrn on 11 Feb 2024
Thank you for letting us know about your stay experience. We celebrate positive feedback and will share your rating with our entire team.

6/10 Okay

Linh

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charles D-General Manager on 5 Feb 2024
We are disappointed to learn that we did not meet your expectations and for that I do apologize. We would love the opportunity to work on any opportunities to ensure a great experience in the future.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was a little sketch but aren’t they all? This was a very nice and very well run hotel. The staff were all super friendly and super helpful and accommodating and the suite I stayed in was phenomenal.
Stayed 1 night in Dec 2023
Response from JimR on 30 Jan 2024
Thank you Kathy... and yes, parking garages can be a bit unsettling, especially at night. We appreciate and celebrate all positive feedback, and I will happily share yours with our team. Thanks again for taking the time to create this recognition opportunity.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were excellent and the hotel was really nice would stay again
Stayed 1 night in Jan 2024
Response from JimR on 30 Jan 2024
Thank you James. We try every day to meet or exceed all guest's expectations, and when someone takes the time to let us know we've been successful, take it to our halls to ensure every team member knows. Thank you for sharing these wonderful sentiments.

10/10 Excellent

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more truck parking
Stayed 1 night in Jan 2024
Response from JimR on 30 Jan 2024
Thank you for your comment Garrett. We understand how frustrating it can be when your oversized vehicle is not a singular entity. We have actually expanded the number of oversized parking stalls but on certain nights it is just not enough. We apologize for the inconvenience and thank you for your patience.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Charles D-General Manager on 23 Jan 2024
Scott,Thank you for taking the time to rate your experience. We are disappointed that we did not exceed your expectations and look forward to another opportunity to do so in the near future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from JimR on 21 Jan 2024
Thank you for your response. We are humbled by your kindness and will share your review with every team member. Thank you again for taking the time to let us know about your experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charles D-General Manager on 19 Jan 2024
Thank you for taking the time to rate your experience at the DoubleTree by Hilton Tulsa Downtown. We look forward to the opportunity to exceed your expectations on your next visit.

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Charles D-General Manager on 14 Jan 2024
Jessica, thank you for taking the time to rate your recent experience. We look forward to your next visit so that we can exceed your expectations.

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Staff & service, amenities
The staff was very friendly and helpful. Location is very convenient as located right next to the Cox convention center. Elevators in garage were not working though and facility is a bit dated.
Stayed 1 night in Jan 2024
Response from Charles D-General Manager on 14 Jan 2024
Lindsey, thank you for taking the time to tell us about your experience. We are excited to learn we exceeded your expectations. Wanted to advise you that the garage elevator has been fixed.

10/10 Excellent

Crystal

Travelled with family
Liked: Amenities
The staff has all been helpful and nice.
Stayed 1 night in Jan 2024
Response from Charles D-General Manager on 11 Jan 2024
We are excited to see we exceeded your expectations and for that we thank you. We look forward to your next visit.