Garden

Reviews of Red Roof Inn Tucson Downtown – University

2 out of 5

Reviews

6.6
Rating 10 - Excellent. 223 out of 1002 reviews" "
Rating 8 - Good. 259 out of 1002 reviews" "
Rating 6 - Okay. 209 out of 1002 reviews" "
Rating 4 - Poor. 152 out of 1002 reviews" "
Rating 2 - Terrible. 159 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service
Good overall for the price
Stayed 1 night in May 2024

4/10 Poor

Emmett

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to move the microwave to be able to plug it in, no coffee maker in the room, no breakfast, cleaning person left a dirty rag on the dresser, no do not disturb sign to hang, key cards barely worked, lots of loud guests at 3 am, pool was dirty and much smaller than appeared on the website, dead bugs in the bed
Stayed 3 nights in May 2024
Response from Dannielle Rediresponse Specialist on 13 May 2024
Dear Emmett,Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. The situation you described regarding the lack of breakfast, lack of coffee maker, unclean state of the room, encounter with pest and the other issues mentioned is truly regrettable. Please know that we work with pest control company, who regularly treats the property as is in the industry. We are very sorry for your experience. Management has been made aware of your concerns in an effort to address your concerns. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will visit any of our other brand locations in the future. Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Charlotte Rirhandzu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Samantha RediResponse Specialist on 1 May 2024
Thank you for your positive rating, Charlotte Rirhandzu. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

Lee

Travelled with partner
Liked: Amenities
Area was not a safe neighborhood
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 23 Apr 2024
Dear Lee, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown – University. You mentioned that the area in which we reside was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 21 Apr 2024
Hello Joan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Rona

Travelled with pets
vvvv
Stayed 2 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 20 Apr 2024
Hello Rona,Thank you for choosing to stay at our RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY . I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
First of all this is a Red Roof Inn not a Biltmore or Four Seasons. It is not in the best neighborhood—homeless people are wandering around, but this property is very well lit. It also has a very competent and helpful night desk clerk. They also provide free, great tasting coffee
Stayed 13 nights in Apr 2024
Response from Xao RediResponse Specialist on 19 Apr 2024
Thank you for sharing your feedback with us, Ronald. The team at the Red Roof Inn Tucson Downtown – University was pleased to know that you were fond of our well-lit property and our helpful night desk clerk. However, you stated that our location is not in the best neighborhood and that there were people wandering around. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Angel

Stayed 1 night in Mar 2024
Response from Ron on 22 Apr 2024
Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY.

2/10 Terrible

Shawna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this zero stars, I would! I chose this hotel because it had a hot tub. When I checked in, I could see trash in the hot tub and mentioned it to the desk clerk, saying I was hoping to use it. The trash stayed in the hot tub until the next day when I was checking out. The rooms face the parking lot so when relaxing in your room, you can have the curtains open for everyone to see you laying on the bed or have the blackout curtains...no sheer curtain to let in natural light. In the Expedia description, it boasts of soundproof rooms. Two kids and a mom and a dad were in the room above me (I know since I could hear them so well. I could even hear their phones on vibrate! The bathroom needed repair and a better cleaning. After a shower, I walked across to the bed and my feet were black already. The place you needed to stand to curl your hair and put on your makeup had a light that shined right into your eyes so you couldn't see. The stay was dreadful. When I responded to an expedia email for a review, the GM of this Red Roof Inn responded "I am sorry that your experience did not meet your expectations." What!?
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on 1 Apr 2024
Dear Shawna,Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. The situation you described regarding the unclean hot tub, thin walls, upkeep of the room and bathroom along with the other issues mentioned is truly regrettable. We are very sorry for your experience. I do hear your suggestions for improvement for the room and surroundings, they will be taken into consideration to make changes to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Adrean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulled up, could barely get in to the lot and once I did it was sketch central. Harassed twice before I got to the door only find a dude prowling by my car when I got out of the office. No where near as nice as the pictures, but what do you expect for the price. Super unsafe
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on 27 Mar 2024
Dear Adrean, Thank you for taking the time to tell us about your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 17 Mar 2024
Hello Timothy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 9 Apr 2024
Hello Kathryn, The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Brian, Clinton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Nishaye RediResponse Specialist on 14 Mar 2024
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 3/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

ricki

Travelled with family, Business traveller
Disliked: Cleanliness
Limited food options, poor neighborhood.
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 12 Mar 2024
Dear Ricki,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. It's great to see that we earned your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the food options. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

6/10 Okay

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, good for a short stay!
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on 6 Mar 2024
Hello Samantha, Thank you for telling us about your stay at the Red Roof Inn Tucson Downtown – University. I am glad that you were pleased with our friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Poor

Lorraine

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Staff was very helpful and friendly, checking in and out. This was an over night stay. The room was for 2 people. Only one chair provided that was in terrible condition. Should be replaced. Beds were not very comfortable. Very noisy all night both from outside and the room above and beside us. Room service was available if you had a phone that could scan a code otherwise not available. Neither of us were able to sleep. I expected better from this brand.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 28 Feb 2024
Dear Lorraine,We're happy to know that the service provided by our staff at our Red Roof Inn Tucson Downtown University was the highlight of your stay. You've expressed your displeasure however, in the upkeep of the chair in the room, noise disruptions you encountered and the comfortability of the bed not being to your liking. I appreciate you bringing this to our attention, as we strive to provide satisfactory stays for our guests. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better experience.Sincerely,Red Roof Management

6/10 Okay

Jason

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a fairly run down motel with the Red Roof Inn name, which is a bit misleading.
Stayed 2 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on 27 Feb 2024
Hello Jason,We're disappointed to see that you felt our Red Roof Inn Tucson Downtown University was not up to the Red Roof standard after your recent stay. As we work hard to provide our guests with all the comforts of home, we appreciate you providing this feedback. Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a 5/5 score.Sincerely,Red Roof Management

4/10 Poor

Fabian David

Liked: Staff & service
Disliked: Cleanliness
Hotel is quite run down and they don't clean until the guest leaves. Unfortunately in my case, I stayed 3 nights and my room was never cleaned. On the positive, the hotel is just 20 minutes walking from the downtown so if you decide to walk it is feasible to make it.
Stayed 3 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on 26 Feb 2024
Dear Fabian,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown University and you being pleased with our hotels location. We are disappointed however, as you've indicated that the room had no housekeeping and that the upkeep was not to your liking. This is regrettable to hear.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

6/10 Okay

Shanendoah

Business traveller
Disliked: Amenities
Parking lot got filled up, noisy, room semi clean. Its just your average cheap motel room
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 22 Feb 2024
Dear Shanendoah,While you mentioned the parking lot at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY lacked availability, your room was semi clean and there was noise disturbance, you also highlighted our affordable rates. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better here at Red Roof. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with another stay in the future. Sincerely, Red Roof Management

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on 29 Feb 2024
Hello David,I am pleased to have had you as our guest at our Red Roof Inn Tucson Downtown – University. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 22 Feb 2024
Dear Jeff, We at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY are thrilled to have earned your scoring of 8/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 Terrible

Logan

Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 23 Feb 2024
Hello Logan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are not disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was easy to break into and no parking
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 21 Feb 2024
Dear Steven,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 3/5 score. You indicated that you were unsatisfied with no parking and easily accessible room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okay

Douglas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on 19 Feb 2024
Dear Douglas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I are saddened to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

2/10 Terrible

Logan

Travelled with family and small children
DO NOT I REPEAT DO NOT BOOK THIS PROPERTY AND ASSUME YOU HAVE A ROOM. This property overbooks and all they could offer was a sorry. No call, no email, no text earlier in the day of hey, we don't have a room for you any more. Left scrambling to find another hotel with a kid and within budget. If it's on a busy Saturday night, good luck.
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 20 Feb 2024
Dear Logan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with not being notified that there was no availability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 Okay

Chris

Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on 17 Feb 2024
Thank you for your rating, Chris. The staff at the Red Roof Inn Tucson Downtown – University and I value you as our guest and appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Noah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross. Look elsewhere.
Condition of the room was gross. Stained sheets, stained shower. I really didn’t think I’d mind staying in a lower end hotel. This one was very poorly kept and a bad value at $140 for the night.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 16 Feb 2024
Hello Noah,I appreciate you sharing your feedback following your stay at the Red Roof Inn Tucson Downtown – University. I am disappointed that your experience did not meet your expectations due to the possible uncleanliness of the sheets, the shower and the room, which resulted in your 2/10 rating. Please accept our sincerest apologies for the impact this had on your stay. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

alex

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m still waiting my money back, so nasty place,
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on 15 Feb 2024
Thanks for sharing your feedback with us, Alex. The team at our Red Roof Inn Tucson Downtown – University was saddened to see that we failed to provide you with a satisfactory stay. You stated that the place was unclean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve. In relation to being refunded, please reach out to your booking source to be best assisted.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Actually I was amazed how clean everything was and the staff was very professional and courteous and I was amazed how well kept the property is I feel I was very lucky to have found this place to stay. Great job guys
Stayed 4 nights in Feb 2024
Response from Xao RediResponse Specialist on 11 Feb 2024
Hi Peter,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Tucson Downtown – University with us. It was so rewarding to see that we earned your 10/10 score with our professional staff and our cleanliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

KEN, Washoe Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people.

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from OnielRediresponse Specialist on 9 Feb 2024
Hi Jeremiah,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 8 Feb 2024
Hi Ryan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

10/10 Excellent

CLAUDIO, santee

Good
Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 25 Mar 2024
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Corrine

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from OnielRediresponse Specialist on 7 Feb 2024
Hi Corrie,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Tucson Downtown – University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

William

They cancel my reservation and sent me to another motel . It was so old and dirty
Stayed 1 night in Feb 2024
Response from Olivia RediResponse Specialist on 6 Feb 2024
Hello William, Thank you for telling us about your stay at the Red Roof Inn Tucson Downtown – University. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding your reservation being canceled along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. To prevent this from happening again, your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Kenneth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not good.
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on 4 Feb 2024
Hi Kenneth,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Tucson Downtown – University. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Rodolfo

Travelled with group
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 3 Feb 2024
Dear Rodolfo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Will never stay here again. We were in a downstairs room, and you can hear every single step, movement or thud from room above. Bathroom needs update, very grungy. Needs new towels. No breakfast served, only coffee. Homeless people nearby. Crappy neighborhood. Tiny parking lot. No accessible rooms. Only good things- bed was reasonably comfy, tv was nice, fridge was good size. Shower good water pressure.
Stayed 4 nights in Jan 2024
Response from Adraine Rediresponse Specialist on 2 Feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the bathroom that needs updating, the lack of breakfast offered at our location and the other concerns you described. Please know that your feedback will be taken into consideration as it will help us improve our guest experience. I am happy to read that you found our bed to be comfortable, the fridge to be good and that you had an amazing time with our shower pressure.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your review.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, room comfort
Very clean place, comfy bed. Adam was very helpfull. Bathroom are a bit neglected, clean but spotty and old looking. The only complaint I have is that the outside lights at night are so bright and the curtains in the room not long enough to keep the light out, I could not sleep. But I guess the light keeps the parking lot safe. We will be back I will attach a towel on the bottom of the curtain. But great place, good location.
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 29 Jan 2024
Dear Manuela,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Tucson Downtown – University. It's great to see that you were pleased with our level of cleanliness, comfortable beds, good location, and hospitable staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.I'm sorry to hear that you weren't able to get a comfortable rest due to the light entering your room from the parking lot. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 25 Jan 2024
Dear Douglas,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Adem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 25 Jan 2024
Dear Adem,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

4/10 Poor

Claudiana

Liked: Amenities, property conditions & facilities
&
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 25 Jan 2024
Dear Claudiana,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Tucson Downtown – University and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Good

Patricia

Travelled with family
Liked: Amenities, property conditions & facilities
I is a good place to stay if you are looking for something simple and convenient. The room is pretty spacious and clean.
Stayed 5 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 27 Jan 2024
Dear Patricia,I was elated to see your almost perfect scoring and your feedback after your recent experience at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY. I am happy to read you had good stay and your room was clean and spacious. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

8/10 Good

David

Stayed 3 nights in Jan 2024
Response from Xao RediResponse Specialist on 14 Feb 2024
Thank you for sharing your 4/5 rating with us, David. Our staff at the Red Roof Inn Tucson Downtown – University was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I would not stay here again. The room had a strong smell when we walked in. The bottoms of our socks are filthy from the floors. Our room was by the housekeeping room, so all morning and afternoon we heard them speaking and wheeling things (the walls are paper thin). The area did not feel safe; there were homeless people all near the property and walking through the property; one was eating from a garbage can. The hot tub was luke warm and filled with dirt. On check out day, housekeeping starting banging at our door an hour before check out (upsetting our dog) and continued to keep coming back and knocking. Many of the other people staying there seemed sketchy… lots of noise with the paper thin walls. We stayed at several budget hotels on our trip, and this was by far our worse experience. I would recommend trying to find somewhere else.
Stayed 2 nights in Jan 2024
Response from Chirell RediResponse Specialist on 22 Jan 2024
Dear Lauren,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Tucson Downtown – University. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 2/10 score. You indicated that you were unsatisfied with the odor of the room, disturbances, unclean bathtub and the other concerns you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant for the price.
Stayed 3 nights in Jan 2024
Response from Chirell RediResponse Specialist on 22 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Tucson Downtown – University. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our pleasant location for the price. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediResponse Specialist

2/10 Terrible

Ramona

Stayed 3 nights in Jan 2024
Response from Antonio,RediResponse Specialist on 21 Jan 2024
Hello Ramona, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on 17 Jan 2024
Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on 12 Jan 2024
Hello Mel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TUCSON DOWNTOWN – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management