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Reviews of Loews Ventana Canyon Resort

4.5 out of 5
Loews Ventana Canyon Resort
7000 N Resort Dr, Tucson, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1006 reviews" "
Rating 8 - Good. 205 out of 1006 reviews" "
Rating 6 - Okay. 81 out of 1006 reviews" "
Rating 4 - Poor. 40 out of 1006 reviews" "
Rating 2 - Terrible. 27 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and location Im from Tucson but live away right now so I like to stay in the prettiest parts of Tucson
Stayed 2 nights in May 2024

10/10 Excellent

Kristi, Colorado Springs

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Assistant Front Office Manager on 25 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

TSUI-LAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager on 23 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

2/10 Terrible

Cheyenne

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
Room wasn’t ready at check in, jacuzzi was dirty, & room service sucked. Took over an hour for each order to be delivered & never came on time. They do have a lot to offer so it’s unfortunate that they lack so much in service. Also, not one person working by the pool ever came by to offer a menu or assist in ordering drinks by the pool & they ran out of towels.
Stayed 1 night in May 2024
Response from Assistant Front Office Manager on 23 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Lindsay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Accommodating for young kids. Restaurant food and service were sub par
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager on 12 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the difficulties experienced during your time with us, we thank you for your commentary and hope to host you again.

6/10 Okay

Jamael D.

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Assistant Front Office Manager on 23 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Gwynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds highlighting Sonoran setting
Stayed 1 night in May 2024
Response from Assistant Front Office Manager on 11 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property! Staff was very accommodating and friendly. Wish we had a little more time to enjoy the area.
Stayed 1 night in May 2024
Response from Assistant Front Office Manager on 8 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Danielle

Stayed 1 night in May 2024
Response from Assistant Front Office Manager on 25 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty. Loved the little walk in the back
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 8 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

4/10 Poor

Aaron

Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 23 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Effortless, early check-in. Beautiful grounds, pleasant staff!
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 8 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager on 23 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Trystan

Stayed 4 nights in Apr 2024
Response from Assistant Front Office Manager on 23 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Edward

Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 12 May 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Ciriza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, the staff is awesome and the hiking trails are beautiful.
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 16 Apr 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 8 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!!!
Stayed 2 nights in Apr 2024
Response from Assistant Front Office Manager on 14 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Luis, Tucson

Stayed 1 night in Apr 2024
Response from Assistant Front Office Manager on 8 May 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 Okay

Hubert, Crystal River

Travelled with partner
Liked: Amenities
Disliked: Staff & service
We tried starting weeks before our stay to book a venue at the Lowes for my wife's 60th birthday. Despite the calls, messages, e-mails, and speaking with converge, front desk and even hotel security, no one would respond with options or venues for my wife's birthday. So, we had to book a venue at another locations for us and our 18 guest.
Stayed 3 nights in Apr 2024
Response from Assistant Front Office Manager on 14 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the difficulties experienced during your time with us, we thank you for your commentary and hope to host you again.

10/10 Excellent

Anthony J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on 5 Apr 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and all the right amenities. We will definitely go back.
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on 5 Apr 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views
Stayed 3 nights in Mar 2024
Response from Assistant Front Office Manager on 14 Apr 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 Okay

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice grounds and walks. Nighttime dining not impressive. If you stay more than one or two nights, it’s gonna get dull.
Stayed 8 nights in Jan 2024
Response from Assistant Front Office Manager on 5 Apr 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Laurence, Durango

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful resort for a relaxing vacation. I have stayed at this hotel several times and have always had an outstandingly positive experience. The rooms, the grounds, the amenities are all excellent. I love the ability to get dinner in the lobby/bar area, and to have my quiet, friendly dog with me. My only two suggestions are: First, more breakfast options for those not attending group meetings or conventions, such as a breakfast buffet or counter to order simple breakfast items. Second, more walking paths around the property, so one need not tread on the golf cart paths.
Stayed 4 nights in Mar 2024
Response from Assistant Front Office Manager on 5 Apr 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort and worth every penny! Loved everything about it and we will definitely be back!
Stayed 2 nights in Mar 2024
Response from Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was so clean and beautiful
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on 11 Mar 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on 5 Apr 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Maria, Half Moon Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that post Christmas, many people were bringing their families for a fun family time. Everyone we saw was do happy and having a great time. Enjoyed a glass of wine in the bar/tv area in the eve! Others did as well.
Stayed 5 nights in Dec 2023
Response from Assistant Front Office Manager on 6 Mar 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Andrew, Catonsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to just relax.
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 3 Mar 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 26 Feb 2024
Thank you for taking the time to share your experience, we are pleased to hear that you enhjoyed your stay with us and we look forward to hosting you again soon!

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 26 Feb 2024
Thank you for taking the time to share your experience, we are pleased to hear that you enhjoyed your stay with us and we look forward to hosting you again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 22 Feb 2024
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Loews Ventana Canyon Resort! All The Best

6/10 Okay

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Mikayla

Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 Okay

Megan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 19 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

May, Mercer Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We came when it was too cold, but the pool area looks very nice. Great options for restaurants.
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 19 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

6/10 Okay

Marni

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Room was average. Not very clean. Found item in room from a previous guest. Location was beautiful with access to great hiking. Lacked amenities - wanted late night food and nothing was available. Front desk ultimately gave us a nutrabar.
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on 17 Feb 2024
Thank you for taking the time to complete our survey, your insights are greatly appreciated and are crucial for our improvement of guest experience. We appreciate the feedback, both the positive and the areas which require improvement. We thank you for bringing these observations to our attention. In order to rectify the issues stated in your feedback, your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

8/10 Good

Robert, Chatham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with the dining and restaurant options. The only places to eat were two restaurants. One was fine dining where one should expect astronomical prices and reservations, the others place to eat was a combo bar/food area that only had 4 entrees and very limited selection. The resort is now specializing in conferences and corporate meetings. We traveled to restaurants in the city for most of our stay.
Stayed 5 nights in Feb 2024
Response from Assistant Front Office Manager on 17 Feb 2024
Thank you for taking the time to complete our survey, your insights are greatly appreciated and are crucial for our improvement of guest experience. We appreciate the feedback, both the positive and the areas which require improvement. We thank you for bringing these observations to our attention. In order to rectify the issues stated in your feedback, your comments have been shared with the appropriate departments so that they may be addressed and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property's location was quite beautiful.
Stayed 7 nights in Jan 2024
Response from Assistant Front Office Manager on 17 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

David, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded setting against the beautiful mountain. City / valley views nice at night, although I thought we paid for a mountain view room and will specifically request that next visit. Grounds are terrific with a paved 10 min walk up to a beautiful waterfall.
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 17 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful friendly service. We were given a wheelchair with no questions asked and were able to use it for our entire time there. Bravo!
Stayed 4 nights in Jan 2024
Response from Assistant Front Office Manager on 12 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Views
Stayed 4 nights in Jan 2024
Response from Assistant Front Office Manager on 8 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

CATHERINE, Cochiti Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection - says it all. Restful, responsive staff, extraordinary courtesy. Outstanding facility!
Stayed 7 nights in Jan 2024
Response from Assistant Front Office Manager on 8 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Falcon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were absolutely beautiful. Parking was a bit of a mess towards the end of our stay but in order to create more parking you would encroach more on the land so I understand you cannot have both.
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager on 5 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

10/10 Excellent

Karen, Tucson

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 8 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. It’s in a quiet, picturesque location right next to excellent hiking trails. The grounds are beautiful & the service was excellent. My only complaint is that you can hear a lot of noise from adjacent rooms. The rooms don’t seem to be well insulated for noise. It wasn’t much of an issue though because my neighbors were quiet most of the time.
Stayed 3 nights in Feb 2024
Response from Assistant Front Office Manager on 5 Feb 2024
Thank you for taking the time to share your experience at our property. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!

8/10 Good

RUTH, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant Front Office Manager on 22 Mar 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. We are pleased to hear that you enjoyed your overall stay and look forward to welcoming you back again soon!