Exterior

Reviews of La Quinta Inn by Wyndham Tucson East

2.5 out of 5
La Quinta Inn by Wyndham Tucson East
6404 E Broadway Blvd, Tucson, AZ

Reviews

6.6
Rating 10 - Excellent. 288 out of 1074 reviews" "
Rating 8 - Good. 239 out of 1074 reviews" "
Rating 6 - Okay. 196 out of 1074 reviews" "
Rating 4 - Poor. 177 out of 1074 reviews" "
Rating 2 - Terrible. 174 out of 1074 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Victoria M

Travelled with pets, Travelled with group
Liked: Staff & service
I like the location and the shopping areas around.
Stayed 2 nights in May 2024

10/10 Excellent

Denise

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Room was ok bed was comfortable sheets were soft and smooth ,fridge froze all our food even when turned to warmer temp so that was a bit annoying, bath tub painted so it was very slippery to get in and out. Staff was nice, pool was beautiful and enjoyed it a lot. Stayed 5 days
Stayed 5 nights in May 2024
Response from Jaun Johnson Front Desk Manager on 24 May 2024
Thank you, Denise for your feedback. We're glad you enjoyed the comfortable bed, smooth sheets, and beautiful pool. We apologize for the issues with the fridge and bathtub. Your comments will be shared with our team to improve our services. We hope to welcome you back for an even better stay next time!

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 4 nights in May 2024
Response from Jaun Johnson Front Desk Manager on 24 May 2024
Thank you, Ray! We're delighted you found great value in your stay. We appreciate your feedback and look forward to welcoming you back soon!

4/10 Poor

Krystal

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we pull d around to our room we were “welcomed” by a group of men out on the balcony. Very uncomfortable unloading the vehicle and getting my 3 young daughters into our room. As we were trying to sleep we were awoken several times my screaming and several loud booms. We’ve stayed at several La Quinta locations and it’s always been my preferred place to stay but this one wasnt a good experience. The nightstand looked like it wasn’t wiped down along with the self on the bathroom. Also, the remote in our room didn’t work well. Not sure if we will stay at the one we were planning on on our way back. Check in and check out staff was great though.
Stayed 1 night in May 2024
Response from Jaun Johnson Front Desk Manager on 19 May 2024
Dear Krystal,Thank you for taking the time to share your feedback with us. We're sincerely sorry to hear about the challenges you encountered during your stay. Your comfort and safety are our top priorities, and we regret that your experience fell short of expectations.Please know that we take your comments seriously and will address the issues you mentioned with our team to ensure improvements are made. We appreciate your loyalty to La Quinta and hope to have the opportunity to regain your trust during your future travels.

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Plugin by the sink did not work so my hearing aids didn’t charge. I didn’t realize it until we left and down the road they stopped working.
Stayed 2 nights in May 2024
Response from Jaun Johnson Front Desk Manager on 17 May 2024
Hi Alma,We’re sorry to hear about the issue with the sink plug. We appreciate you bringing this to our attention and will have our maintenance team address it immediately. We hope to welcome you back soon for a flawless stay.

10/10 Excellent

Sergio

Business traveller
Great area and friendly staff.
Stayed 1 night in May 2024
Response from Jaun Johnson Front Desk Manager on 16 May 2024
Thank you, Sergio! We're glad you enjoyed our prime location and experienced our warm hospitality. Looking forward to welcoming you back soon!

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was good. Super hot day and Ice machine did not work. They will charge you $100 additional refundable deposits without telling. They do have a sign but don’t tell you verbally, and whined asked if the extra 100 was the deposit the answer was, “well that’s common knowledge” yes, it is coming knowledge but all hotels that I have stay at explain what you are being charged. Also they automatically charge the card on file without asking if that was the payment method we wanted to use and without confirming the amount that was being charged. I did get my deposit back but we wanted to use a different card but didn’t have a chance.
Stayed 1 night in May 2024
Response from Jaun Johnson Front Desk Manager on 14 May 2024
Thank you for your feedback. We're glad to hear you had a good stay overall, despite the inconvenience with the ice machine. We apologize for any confusion regarding the deposit policy and payment method. Your input is valuable, and we'll strive to enhance our communication to ensure a smoother experience for our guests. We hope to welcome you back soon for an even better stay.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service
Fair price for location
Stayed 1 night in May 2024
Response from Jaun Johnson Front Desk Manager on 11 May 2024
Dear Steve,Thank you for your review and for choosing to stay with us. We're glad to hear that you found our location convenient and the price fair. Your feedback is valuable to us, and we'll continue to strive for excellence in providing great value and service. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed! Animal friendly!
Stayed 1 night in May 2024
Response from Jaun Johnson Front Desk Manager on 11 May 2024
Dear Erika,Thank you for your wonderful review! We're delighted to hear that you found our beds comfortable and enjoyed our pet-friendly policy. Ensuring a cozy and accommodating stay for all our guests, including their furry friends, is important to us. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Vickneswaran

Liked: Cleanliness, staff & service, property conditions & facilities
Nice accommodation.
Stayed 2 nights in May 2024
Response from Jaun Johnson Front Desk Manager on 8 May 2024
Dear Vickneswaran,Thank you for the fantastic review! We're thrilled to hear that you enjoyed your stay with us and found our accommodation to your liking. We look forward to hosting you again soon!

2/10 Terrible

Eileen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We left this property it was Dirty and we did not feel safe!
Stayed 1 night in May 2024
Response from Jaun Johnson Front Desk Manager on 5 May 2024
"Dear Eileen,We're genuinely sorry to hear about your dissatisfaction. Rest assured, we're taking immediate steps to address cleanliness and security concerns.Best regards

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 24 May 2024
Hi Luis,Thank you for the fantastic 5-star review! We're delighted you had a great stay with us. We look forward to hosting you again soon!

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pretty good stay I stayed for 3 nights and saw a lot of bad reviews before the stay I mean you pay for what you get but all in all it was a nice comfortable place people just expect a lot. Staff was friendly also. Close to a lot of good places like park place mall and zoo.
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 5 May 2024
Dear Luis,Thank you for choosing LaQuinta and for sharing your experience. We're delighted to hear you enjoyed your stay and found our location convenient. Your kind words about our staff mean a lot. We hope to welcome you back soon for another comfortable stay!

6/10 Okay

Charmaine, Hickory Creek

Disliked: Amenities
I stayed 10 days and the bedsheets were never changed.
Stayed 10 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 3 May 2024
Hi Charmaine, we apologize for the oversight. Your feedback is important, and we'll make sure to address this issue moving forward. Thank you for bringing it to our attention.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was easy to get to, free breakfast and spacious rooms.
Stayed 5 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 3 May 2024
Thank you, Timothy! We're delighted you appreciated our easy-to-reach location, complimentary breakfast, and spacious rooms. See you again soon!

8/10 Good

Eric

Travelled with group
Good location for convenient access to local businesses and food establishments.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 1 May 2024
Thank you for sharing your feedback! We're delighted to hear that you found our location convenient for accessing local businesses and food establishments. Your satisfaction is our priority, and we look forward to welcoming you back soon!

6/10 Okay

Eric

Travelled with group
Good location for access to various businesses and easy access to food establishments.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 3 May 2024
Thank you, Eric! We're glad you enjoyed our convenient location and nearby dining options. Looking forward to hosting you again soon.

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 1 May 2024
We truly appreciate your perfect rating! It's wonderful to know that we met or exceeded your expectations. Thank you for choosing us, and we hope to have the pleasure of serving you again in the future!

6/10 Okay

JUDE

Travelled with family
Liked: Staff & service, amenities
Good for short stay
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 1 May 2024
Thank you for your review! We're glad to hear that our hotel was a good fit for your short stay. If you ever need accommodations again, we'd be more than happy to welcome you back. Safe travels!

10/10 Excellent

Alberto

Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 19 May 2024
Dear Alberto,Thank you for the 5-star review! We're delighted to hear that you had a fantastic experience during your stay. Your kind words mean the world to us. We look forward to welcoming you back soon!

8/10 Good

Christina

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great for My kids
Stayed 1 night in Apr 2024
Response from Andrea Merritt on 29 Apr 2024
Dear ChristinaI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson.

8/10 Good

Brennon

Stayed 3 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 19 May 2024
Dear Brennon,Thank you for your review! We're glad you had a positive experience overall. Your feedback helps us improve, and we hope to provide an even better stay next time.

6/10 Okay

charles

Good for the price
Stayed 7 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 28 Apr 2024
Thank you for sharing your thoughts with us. We're glad you found value in your stay. If there's anything we can improve, please let us know. We look forward to welcoming you back soon!

8/10 Good

Aaron

Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 18 May 2024
Hi Aaron,Thanks for the positive review! We're thrilled you enjoyed your stay. Our breakfast team is already cooking up new ideas—stay tuned for tastier mornings!See you next time!

4/10 Poor

Alex

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
While many things about the property were in the pro column, there were also just as many things in the con. When we first arrived, I went to use the bathroom and unfortunately found the toilet seat to not be cleaned and sterilized. The room condition is adequate. The bed is comfortable and there are nice amenities. However, it could definitely use a good vacuuming, some mopping in the bathroom, and it wouldn't hurt to wipe down the counters/mirrors a little more thoroughly. I wanted to like our stay here, but there is room for improvement.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 27 Apr 2024
Thank you for sharing your experience with us, and I'm sorry to hear about the issues you encountered during your stay. We appreciate your feedback as it helps us pinpoint areas for improvement. Rest assured, we will address the cleanliness concerns you mentioned to ensure a better experience for all our guests. We hope you'll give us another chance in the future to exceed your expectations.

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Toilet and shower room really needs to be upgraded
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 26 Apr 2024
Thank you for sharing your feedback. We appreciate your input and will certainly consider upgrades to improve your future experience.

10/10 Excellent

Judith

Stayed 4 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 14 May 2024
Thank you for your fantastic rating! We're thrilled to hear that you had a wonderful experience with us!

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great locaation
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 26 Apr 2024
Thank you for your review! We're glad you appreciated our location. Hope to host you again soon!

10/10 Excellent

Marsha

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that checked me into the hotel on the night of April 21, 2024, did an awesome job! He was polite, efficient, friendly. I have a degree in the hospitality industry and have worked in 4 and 5 star resorts. This young man should be commended on the excellent job that he did. I have stayed at this hotel twice now. It is quiet and clean. The beds and pillows are super comfortable. I have brought my dog with me each time and there are no loud car noises or voices of people in the next room to agitate my dog and keep him up at night or set him off barking. I will continue to stay here whenever I come to Tucson.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 26 Apr 2024
"Thank you so much for your amazing feedback! Thrilled to hear that I made such a positive impression on you. It's wonderful to know that you found our hotel quiet, clean, and comfortable, especially for your furry friend. We can't wait to welcome you back on your next trip to Tucson!

2/10 Terrible

Janell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have stayed in several La Quinta's in different states and have come to expect a consistent standard of quality. The Tucson facility was the worst of any place that I've ever stayed. The floors and edges around the room were filthy. The bathtub was so gross, we opted not to bathe. The bathroom door and sink need to be replaced. Both are beyond repair. The furniture is worn down like something one would buy to refinish from a thrift store. The next room had "rent by the week" quests complete with plants and a dog. One could only guess what their occupation is. On the plus side, the staff were pleasant and helpful. Linens were sparkling white.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 20 Apr 2024
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you experienced during your stay. We are addressing these concerns to ensure a better experience for our guests in the future. We're glad to hear that our staff was pleasant. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an improved stay.

6/10 Okay

Michael

Disliked: Staff & service, amenities
Front desk clerk was rude. Nothing to drink at breakfast except coffee. I am allergic to coffee. No water no nothing.
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 20 Apr 2024
We apologize for the lack of beverage options at breakfast and for any rudeness you encountered from our front desk. Your feedback is important to us, and we will address these issues to improve our services

4/10 Poor

Jesus

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The bathroom is very dirty ,,
Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 18 Apr 2024
I'm sorry to hear about the cleanliness issue in the bathroom. We'll address this immediately. Thank you for bringing it to our attention.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 18 Apr 2024
Hi David! Thank you for your perfect review, see you again soon!

8/10 Good

Kelly

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms definitely need some updating. The bath tub may have been white at on time but it was gray & looked filthy. A dead bug was smashed on the wall and another one on the ceiling. Check in staff was very nice.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
Thank you for your feedback, Kelly. We appreciate your kind words about our check-in staff. We take your comments about the room condition seriously and will work on improvements. Your input helps us enhance the guest experience. We hope to welcome you back for a more satisfying stay in the future.

6/10 Okay

Sarah

Liked: Staff & service, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
Thank you for your review, Sarah. We're glad you found our team friendly. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities
Exterior access. Less secure
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
"Thank you for sharing your feedback, Anthony. We take security very seriously and are constantly working to improve it. Your input helps us make necessary adjustments to ensure a safe and comfortable stay for all our guests. We appreciate your review

6/10 Okay

Tabitha

Stayed 2 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 17 Apr 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Andrea Merritt on 14 Apr 2024
Good afternoon KimberlyI would like to thank you for your review, and I am sure that staff will be thrilled to know that they were able to meet your travel needs. We greatly appreciate your business and hope that you will stay with us again the next time you are in Tucson. Thank youAndrea MerrittGeneral Manager

6/10 Okay

Jeff

Stayed 3 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 3 May 2024
Hi Jeff, thank you for your feedback. If there's anything we can do to improve your experience next time, please let us know. We appreciate your stay with us.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
out of eggs and orange juice and milk two days in a row
Stayed 4 nights in Apr 2024
Response from Jaun Johnson Front Desk Manager on 14 Apr 2024
We're truly sorry for the inconvenience. Your feedback is valuable, and we'll make sure this doesn't happen again. Thank you for bringing it to our attention.

4/10 Poor

Chris

Liked: Staff & service, property conditions & facilities
There was no hot water in shower. We willneveruse La Quinta again. This has happened before in other La Quintas.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 12 Apr 2024
I'm truly sorry for the inconvenience you experienced with the hot water during your stay. Your feedback is crucial, and we're taking steps to ensure this issue is resolved. We'd love the opportunity to make it up to you in the future.

4/10 Poor

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dated property. Had to go to the front desk to get a roll of toilet paper. Shower was bad — no water pressure. Will not be staying there anytime soon.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 7 Apr 2024
We apologize for the inconveniences you faced. We are addressing the dated property issues and water pressure. We hope you reconsider staying with us in the future for a better experience.

2/10 Terrible

Bobbie

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a room downstairs bc we're seniors with 2 dogs. We were told there weren't any available. That was not true. Our dogs were terrified of the concrete stairs so we had to carry them up and down each time. Check out is 11am. At 11:10 the lady from the front desk came banging on the door, then she opened the door & terrified our dogs. At that time we were in the process of loading the car. Had I not been in the room at that moment, our dogs would've escaped. We will NEVER go back to this location.
Stayed 5 nights in Jan 2024
Response from Jaun Johnson Front Desk Manager on 7 Apr 2024
We're truly sorry for the troubles you had during your stay. We apologize for the mix-up about the downstairs room and for the incident with our staff member. We're addressing these issues to prevent them from happening again. If there's anything we can do to make it right or assist you further, please let us know.

4/10 Poor

Valerie

Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 26 Apr 2024
We're sorry to hear we fell short of your expectations. Please reach out to us directly so we can address any concerns you have. Your feedback is valuable to us.

10/10 Excellent

Lisa

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
The young man Jaun who helped us was extremely nice and polite and friendly.
Stayed 1 night in Apr 2024
Response from Jaun Johnson Front Desk Manager on 5 Apr 2024
Thank you for sharing your positive experience! We're delighted to hear that (I), Jaun provided excellent service.

8/10 Good

Mario Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 3 Apr 2024
Thank you for your positive 4/5 review. Glad you enjoyed your stay, see you again in the near future!

8/10 Good

Jose, Anthony

Travelled with family
Liked: Cleanliness, staff & service
Mostly everything was great. It definitely looks like it used to be an old motel, acquired by the Wyndham group, looks recently renovated, at least on the surface (new coats of paint, new carpets and bathroom floor, new bedding/linens), but the bathtub clearly looked like it has seen better years. Still, everything was very clean, except for the fact that the facilities may be in need of fumigation: I swatted two giant-sized mosquitoes and one tiny roach. That left us a little uneasy the first night. But for the rates offered, it still has great value, great location.
Stayed 3 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 3 Apr 2024
Thank you for your feedback. We're glad you enjoyed most of your stay and appreciated our recent renovations and cleanliness. We apologize for any inconvenience caused by the bathtub and insects, and we'll address these issues promptly. We hope to welcome you back for another enjoyable stay. Thank you for choosing us and highlighting our great value and location.

8/10 Good

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 13 nights, room was clean, bedding clean and fluffy white towels, breakfast was ample to start the day, staff where really nice and helpfull. Also within walking distance to shops and other eating outlets. I will definately be booking again.
Stayed 13 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 31 Mar 2024
Thank you for your feedback and loyalty! We're delighted you enjoyed your stay and look forward to welcoming you again soon.

4/10 Poor

Alycia

Travelled with family
The hotel was not very clean and looked very worn down. The hot tub was out of order which was disappointing. The room service staff was good about stopping by each day to collect garbage and bring more towels or toiletries. The tv in the room and cable was difficult to use-seemed to have a lag from the remote. WiFi was not good either. Also twice room card did not work to get into room and had to go to the front to get new keys. Overall a poor experience sadly.
Stayed 4 nights in Mar 2024
Response from Jaun Johnson Front Desk Manager on 30 Mar 2024
Thank you for sharing your feedback. We're working on improvements to ensure a better experience for our guests in the future.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Jaun Johnson Front Desk Manager on 30 Mar 2024
Thank you for highlighting our location. We appreciate your feedback and hope to welcome you back soon.