Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of La Posada Lodge & Casitas, Ascend Hotel Collection

4 out of 5
La Posada Lodge & Casitas, Ascend Hotel Collection
5900 N Oracle Rd, Tucson, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 454 out of 1005 reviews" "
Rating 8 - Good. 275 out of 1005 reviews" "
Rating 6 - Okay. 138 out of 1005 reviews" "
Rating 4 - Poor. 78 out of 1005 reviews" "
Rating 2 - Terrible. 60 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Stayed 1 night in May 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Front Desk Staff on 24 May 2024
Thank you so much for your feedback! We look forward to seeing you again!!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful restaurant, and super friendly employees.
Stayed 1 night in Mar 2024
Response from GM on 23 May 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely beautiful. The only downside was that the room with two queen beds felt a bit small, especially with three people sharing it. It was a bit crowded, and getting out onto the balcony was a bit of a squeeze due to the bed's proximity to the door. On the bright side, I adored the fact that they offered unlimited mimosas for breakfast. Overall, my stay was pleasant, with welcoming staff, a clean environment, and a fantastic view.
Stayed 1 night in May 2024
Response from Front Desk Staff on 24 May 2024
We are so glad to hear about your experience. Thank you for your feedback. We look forward to seeing you again!

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 2 nights in May 2024
Response from GM on 23 May 2024
Thank you! Hope to see you again soon :)

6/10 Okay

Yolanda

Travelled with partner
Disliked: Property conditions & facilities
Same breakfast every day, pools were dirty, spa didn’t work.
Stayed 4 nights in May 2024
Response from GM on 19 May 2024
I am sorry to hear of the issues you experienced. We are working hard to get them corrected, and hope you give us another chance in the future.

10/10 Excellent

Donald

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was nice, staff was great
Stayed 3 nights in May 2024
Response from GM on 19 May 2024
Thank you so much! We hope to see you again soon

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant did not offer a variety of foods. My guest that accompanied me has diet restrictions that the restaurant could not meet. I was disappointed to see that. I would return to this hotel because of the cleanliness of the rooms and the environment was welcoming. The staff were all approachable and helpful.
Stayed 1 night in May 2024
Response from Front Desk Staff on 17 May 2024
Thank you so much for your feedback. We will use this information to improve our property. We hope to see you again the the future.

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities, property conditions & facilities
Pool and facility overall.
Stayed 1 night in May 2024
Response from Front Desk Staff on 17 May 2024
Thank you so much for your feedback. We hope to see you again in the future!!

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a short trip but a great place to stay!!!
Stayed 1 night in May 2024
Response from front desk on 14 May 2024
Thank you for your feedback. We look forward to seeing you again.

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness
Disliked: Amenities
For the $18,00 resort fee, I felt it was not worth it, The breakfast was not first class, no mimosas was served, On a scale of 1 to 10 i would rate this hotel a 4 or 5, I would not recommend a stay,
Stayed 3 nights in May 2024
Response from front desk on 14 May 2024
We are sorry to hear that this was your experience. We thank you for your feedback. We will use this information to better improve our property.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was friendly and helped me get a great room that I’d asked for… thank you
Stayed 1 night in May 2024
Response from Front Desk Staff on 12 May 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool and courtyard area. Room was clean, very quiet, the walls are brick so you definitely can’t hear anything from the room next door. We loved the deck and pool and had a swim in the pool at night under a full moon. Magic. The breakfast was excellent and we ate on restaurant deck overlooking the courtyard. Best hotel on entire 4300 mile trip. Highly recommend.
Stayed 1 night in Apr 2024
Response from Front Desk Staff on 12 May 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything the bed was a little rough that was about it
Stayed 2 nights in May 2024
Response from Front Desk Staff on 12 May 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice and the breakfast was very good.
Stayed 1 night in May 2024
Response from Front Desk Staff on 10 May 2024
Thank you for your feedback. We look to forward to seeing you again.

4/10 Poor

Jeanne, Pima

Travelled with family, Business traveller, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
The property was nice, except the pool equipment was broken. Needed to check out 1 day early, due to our son's release from the hospital. The hotel would Not refund the 1 unused night. Not Cool! Traveler beware & confirm property's policy.
Stayed 3 nights in Apr 2024
Response from Front desk staff on 9 May 2024
We are so sorry to hear this was your experience. Thank you for the feedback, we will use this information to further improve our property.

8/10 Good

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Liked having restaurant on property
Stayed 2 nights in May 2024
Response from front desk on 8 May 2024
Thank you for your feedback. We look forward to seeing you again.

4/10 Poor

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the hot tub was cold and the breakfast was like beef jerky as the sausages were repeatedly heated and served.It's a place I never want to go to again.
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
I am so sorry your stay was not up to standard. We are working hard to correct these issues. We hope you will give us another chance.

10/10 Excellent

Magdaleno

Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place to stay
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Thank you so much!

4/10 Poor

Cynthia, Chicago

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from front desk on 2 May 2024
Hi Cynthia, I am beyond sorry to hear your stay was not to your expectations. We are working hard to continue to improve to provide our guests with the best experience possible. We do hope you will give us another try in the future!

10/10 Excellent

Rolando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you may need is local.
Stayed 1 night in Apr 2024
Response from front desk on 30 Apr 2024
Thank you for your feedback. We look forward to seeing you again!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on 30 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and liked the property and the breakfast is great
Stayed 1 night in Apr 2024
Response from front desk on 30 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

6/10 Okay

Michael

Travelled with family
Needs update on rooms Service spotty has much potential. If someone would do the work. Needs better management Mo
Stayed 6 nights in Apr 2024
Response from front desk on 30 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

8/10 Good

Nisai

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Continental breakfast wasn’t that good which I had better elsewhere. Not happy about neighbors above us which I can hear banging noises and drag the chairs or else.
Stayed 3 nights in Apr 2024
Response from front desk on 30 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

6/10 Okay

CHARLES, FOUNTAIN HILLS

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location. Good breakfast. Liked the grounds. Rooms are dated. Toilet overflowed with first flush
Stayed 1 night in Apr 2024
Response from front desk on 24 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building inside and out. Landscaping Beautiful also.
Stayed 1 night in Apr 2024
Response from front desk on 24 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Caroline

Travelled with partner
Beautiful grounds with pool. Porch.
Stayed 1 night in Apr 2024
Response from front desk on 24 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

4/10 Poor

Lisa

Travelled with family
Disliked: Property conditions & facilities
We wanted to try staying in a casita. To start, the mattress was good but we only 2 small pillows each for a king size bed. The bathroom- where to start? While the Mexican style tile was pretty, you had to actually step into the shower stall to close/open the door to use the toilet. the re was ONE small shelf, for soap. We actually went to the local dollar store and bought suction cup hooks and aplastic basket to make our own shower caddy and have hooks to hang our towels to dry. The restaurant was okay, Mexican fare, but the menu was only a photo copied sheet with so many spelling errors it was like reading code! Breakfast was blah, same every single day. The courtyard in the middle was very pretty, lush and green you would never know you were in Arizona. Pool was nice, needs some care, a few cracked tiles one set of stairs broken. They need to put in a kiddie pool, there is huge empty patio area that would be perfect because parents obviously cannot read when signs clearly state no children under 12 in the hot tub! While it was an experience, would not stay here again or recommend it, should have known when I saw later this was Choice Hotel property, we've never had great experiences at some of their other properties.
Stayed 12 nights in Apr 2024
Response from front desk on 24 Apr 2024
We are sorry to hear that this was your experience. We will use this to better improve our property. Thank you for your feedback.

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken lock on door, outlets did not work, terrible bed. Very uncomfortable. Cockroach in our room. Barking dog next door. Overall terrible visit. We left after one night and had to get a different hotel. None of the staff was helpful or seemed to care about our concerns.
Stayed 2 nights in Apr 2024
Response from front desk staff on 17 Apr 2024
We are sorry to hear that this was how your stay went, thank you for your feedback. We will use this information to better improve our property.

10/10 Excellent

Bryce, Pincher Creek

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from front desk staff on 13 Apr 2024
Thank you for your feedback. We look forward to seeing you again!

2/10 Terrible

Yolanda Ling Wai, Vancouver

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The profile shows that it is a 4 star property and the tag line says it is a Upscale hotel. We found that it is totally not what it is shown on expedia. It is at most a two star motel. The profile is very deceiving. We were told by the front desk staff that breakfast is served till 9:30am. We arrived at 9:20am and most of the hot food were gone. They were unwilling to refill the eggs, saying that their kitchen equipment was down. We could see some left over bits of egg in the container and the staff was totally lying.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 11 Apr 2024
Thank you for feedback. We will use this information to better improve our property.

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Clean but noisy, uncomfortable bed, slightly dated decor and the attached restaurant is seriously lacking in quality food and service.
Stayed 6 nights in Apr 2024
Response from front desk staff on 11 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

4/10 Poor

Melanie, Carlsbad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is not an upscale resort per its tagline. It is an upscale motel. It was priced higher than nicer hotels closer to UofA. Expected it to be a resort vacation buts a motel with a pool .
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 11 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front desk staff on 11 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good breakfast and great bar staff, as well as the food selections.
Stayed 8 nights in Mar 2024
Response from front desk on 28 Mar 2024
Thank you for feedback.

8/10 Good

Isaac

Liked: Cleanliness, staff & service
Housecleaning wasn’t great but staff was friendly. Check in was easy and fast, pool was nice but needed cleaning
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 11 Apr 2024
Thank you for your feedback. We will use this information to better improve our property.

4/10 Poor

Kaelee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 29 Mar 2024
Thank you for your feedback.

4/10 Poor

justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a motel that was clean but felt a little unsafe, it was dated also. Staff weee friendly
Stayed 2 nights in Mar 2024
Response from Front desk staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

4/10 Poor

Brady

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
It’s a nice place but the restaurant service was terrible. We left after our server never returned to take our drink order. The only other table of customers told us they think they had been forgotten. As we left, we passed the server in the hotel lobby talking with his coworkers. The hot tub was not heating for two of our three days. We payed a resort fee of $20/night for “pool use, parking, and bottles of water in the room” which was 4 bottles of Dasani. The parking isn’t great and a portion of the spots are reserved for “members” even though we apparently paid to park there. Overall a beautiful property but horribly managed.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

8/10 Good

Robi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was very nice. The morning breakfast was very good. DO NOT however eat at the restaurant for dinner. The worst service i have ever experienced. The orders were wrong and 4 extra drinks were added to our tab. I have a terrible habit of just paying the bill. Glad i looked this time.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 23 Mar 2024
Thank you for your feedback.

6/10 Okay

ann

Stayed 2 nights in Mar 2024
Response from Front desk staff on 11 Apr 2024
Thank for your feedback. We will use this information to better improve our property.

6/10 Okay

Jon

Travelled with partner
Not very impressive. We were put in a room with poor views and no charm. Will not return there in the future.
Stayed 1 night in Feb 2024
Response from Front desk staff on 11 Apr 2024
We sorry to hear that this was your experience. We thank you for your feedback and we will use this information to better improve our property.

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The traffic was a little loud. But we loved the property!
Stayed 3 nights in Feb 2024
Response from Front desk staff on 23 Mar 2024
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk staff on 23 Mar 2024
Thank you for the feedback.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We really enjoyed our stay here! The lady at the front desk was very friendly and the new bartender, Mike, gave us great customer service! The beds were comfortable, the grounds were beautiful, and the heated pool was the perfect way to end our day. We had dinner at the restaurant and were in time to enjoy happy hour and great Mexican food. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Marvin on 21 Feb 2024
Dear Jamie, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. Your feedback about your recent stay with us is greatly appreciated and is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

4/10 Poor

Stephen D

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed 4 nights. The bed mattress was overdue to be change. There were significant low spots on each side of the King size mattress. I had a back ache for 4 days just recovering from the bed. We won't go back ever. The rest of the complex was fine we used the nicly heated pool and hot tub, they were great. The facility is older than you would think from the advertisement pictures. The location was good for access to areas things to see.
Stayed 4 nights in Feb 2024
Response from Marvin on 21 Feb 2024
Dear Stephen, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. On behalf of our entire team, I would like to apologize for failing to meet and exceed your expectations while staying with us. Rest assured your experience was shared to the relevant department and they will follow up to see how best to resolve this bedding issue. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2024
Response from Marvin on 19 Feb 2024
Dear Gabriel, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas

10/10 Excellent

Leonard

Stayed 6 nights in Feb 2024
Response from Marvin on 19 Feb 2024
Dear Leonard, Thank you for taking the time to complete our online survey regarding your recent stay at La Posada Lodge & Casitas Your feedback about our hotel is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Marvin DoddLa Posada Lodge & Casitas