4/10 Poor
Elisabeth, Delaware
Travelled with partner
5 May 2024
Disliked: Staff & service, property conditions & facilities
Where to start…I had such high hopes based on all the positive reviews. The room was just bad. The a/c was very loud making it difficult to sleep. We thought using the ceiling fan over the bed would be a good option but the fan would only run with the light on. The one in the sitting room would run with the light off but if it was turned up over #2 speed it would sway wildly.
We spoke with the desk twice about it and both times they said they’d have some one fix it. Never did work. No one followed up with us and we were gone during the day when they came.
The toilet didn’t work properly and they said well, yea they’ve been having trouble with the one in the room below us and sometimes waste would appear in our toilet. Sorry about that they said.
We were told they were full and had no other rooms we could move to.
The free breakfast was a draw to the place but the food was often cold. They will cook an omelet for you so that was good. I think they need more grill staff in the morning or have others cross trained. There were so many times someone would stand and wait to order for a long time. The cook was busy cooking and the other two ladies just walked around and ignored the person standing there. I mean at least acknowledge them and say someone will be with you…or write down what they want.
The happy hour snacks were refried beans, tortilla chips and a bowl of trail mix. Once they did have raw vegetables and ranch dressing, that was good.
Won’t return.
Elisabeth
Stayed 7 nights in Apr 2024