o,where to start. There is no lift to get to the reception and so my elderly mother needed to walk up ms down the stairs to get to the reception and to go to the rooms.they then asked for a fee for the driver to stay(unless more than 8 guests),this is something that is not seen in any other Sri Lanka hotel yet they did it was normal policy.the driver told us the food they provided was bad and very basic.they then argued about the fact that the booking(through Expedia) included breakfast and dinner and initially refused to honour it.the room they provided then had someone already in it.the organisation in this place is terrible and when we asked who the senior manager was,they did not give us the information.how is this possible? The food/buffet was the worst we have seen(rice,chick peas and chicken) and a lot seemed to be blamed on the fact that there was a wedding going on that day/night.the staff kept dying they had only worked there a few days and all but one staff member seemed inept and not helpful at all.we re still trying to find out who the senior manager is and it became clear that he wasn’t telling us as to not get into trouble himself.they also didn’t have any ice-water despite being in one of the hottest parts of Sri Lanka.I’ve never seen a 3 star hotel as bad as this,either in Sri Lanka or anywhere else.the issue about the driver payment and extremely poor organisation may wash with foreigners.Thus place needs an inspection and we will report to the tourist board