We were very well treated at the St. Regis Bermuda Resort. Staff got to know us by name and we them. (Nelson, Jack, Coco, Shan, Trey.....) We felt valued at all times. Staff were very well trained and appeared to have some autonomy. The place was spotless and my wife commented that any time she used a public washroom, off the pool/beach area for instance, it was as though it had just been cleaned! I felt the same as well.
The food was excellent though very expensive, as it was every where in Bermuda.
We enjoyed the Butler service which provided complimentary coffee each morning. A nice little perk!
We walked every morning into The Town of St. Georges - a hilly 15 - 20 minutes. Streets are very narrow so must be aware of traffic but the area was not busy so very enjoyable.