We arrived late and there was a sign (in french only) saying that doors were closed and we needed to call a number, which I tried several times and all I got was a recorded message (in french only). There was a person in the hotel that we could see through the window but he was using earphones and could not hear me knocking on the door, there was no doorbell either, we probably spent 15 minutes outside trying to call his attention until he finally saw us. He was very friendly and helpful once he saw us, but still the hotel should facilitate for guests to make the staff aware they have arrived. We were tired after a cancelled flight and many hours of waiting.
Apart from that, it was OK, very expensive for what it was but that was a last minute booking due to flight cancellation and change of plans.
They could install some blackout curtains in the room, as the ones they have do not hold light at all and it was VERY bright.