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Reviews of University Apartment - Campus Accommodation

1.5 out of 5
University Apartment - Campus Accommodation
16 Willison Square, Toronto, ON

Reviews

4.8
Rating 10 - Excellent. 77 out of 603 reviews" "
Rating 8 - Good. 80 out of 603 reviews" "
Rating 6 - Okay. 97 out of 603 reviews" "
Rating 4 - Poor. 98 out of 603 reviews" "
Rating 2 - Terrible. 251 out of 603 reviews" "

5.6/10

Cleanliness

5.0/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service
Property was fine.
Stayed 1 night in May 2024
Response from May on 23 May 2024
Thanks for your review. have a wonderful day!

6/10 Okay

Stanley

Liked: Cleanliness, staff & service
Just a heads up, the place is suitable for just a night, except you’re someone who just loves cutting budget. The room was clean, but the shower was incomplete. Walkways are so narrow.
Stayed 3 nights in May 2024
Response from May on 21 May 2024
thanks for letting us know, I will forward the information to the manager

6/10 Okay

Gaya

Location location location
Stayed 1 night in May 2024
Response from May on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in May 2024
Response from May on 21 May 2024
Thanks for your review. have a wonderful day!

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 1 night in May 2024
Response from May on 21 May 2024
Thanks for your review. have a wonderful day!

10/10 Excellent

Gagandeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great and it was easy to check in out
Stayed 1 night in Mar 2024
Response from May on 21 May 2024
Thanks for your review. have a wonderful day!

4/10 Poor

Gagandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Usually great time but this time i had my music on low for two seconds at 9pm and apparently received complaints. Then at 3 am i had someone come knock my door asking if i snuck someone in when it was only me in the room and also i had the room booked for 2 people regardless. Was also told to check out at 11 when my reservation said checkout is 1130
Stayed 1 night in May 2024
Response from May on 21 May 2024
thanks for letting us know, I will forward the information to the manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and clean
Stayed 1 night in May 2024
Response from May on 18 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Healing

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The pictures shows something very different than what we experienced. The shared bathroom to be used by aal the customers from many rooms and in the mornings there was a long waiting period.
Stayed 2 nights in May 2024
Response from May on 18 May 2024
thanks for letting us know, I will forward the information to the manager

6/10 Okay

Dominic

Liked: Staff & service, property conditions & facilities
Small rooms but the location is great if you want to explore Toronto's downtown
Stayed 3 nights in May 2024
Response from May on 7 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

peace

Stayed 1 night in May 2024
Response from May on 26 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced

6/10 Okay

Noella

Stayed 1 night in May 2024
Response from May on 4 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jiweon

Stayed 3 nights in Apr 2024
Response from May on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Elijah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from May on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Patricia

Stayed 1 night in Apr 2024
Response from May on 18 May 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Ramon J

Disliked: Staff & service, property conditions & facilities
I checked in the evening and my room was NOT ready, even though I booked well in advance. They then put me in a different location run by the same people, few blocks away. I was very tired after a long day; the move was most inconvenient. It must be said that one member of staff, the cleaner, was very kind.
Stayed 1 night in Apr 2024
Response from May on 23 Apr 2024
thanks for letting us know, I will forward the information to the manager

10/10 Excellent

Xiaoqing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from May on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Christina

Disliked: Property conditions & facilities
staff was friendly but this was a terrible place it was noisy from construction, people were noisy outside the room, room was so hot that i had to keep the window open overnight but had allergies
Stayed 1 night in Apr 2024
Response from May on 15 Apr 2024
thanks for letting us know, I will forward the information to the manager

8/10 Good

Katayoun, Toronto

Liked: Staff & service
Thx
Stayed 3 nights in Apr 2024
Response from May on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Very central. Very cheap. Perfect for a weekend visit. En suite shower and toilet.
Stayed 3 nights in Apr 2024
Response from May on 9 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katayoun

Business traveller
Liked: Cleanliness, staff & service
Great location helpful staff
Stayed 1 night in Apr 2024
Response from May on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is quiet and affordable than the other hotel.
Stayed 1 night in Apr 2024
Response from May on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mathew George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good, very convenient to all the destinations near the city
Stayed 13 nights in Mar 2024
Response from May on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nicholas, Wallaceburg

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not at all what we expected. It was so tiny like there was only 3 feet wide hallways. There were just plain white doors that we had to decipher which door to go through to try and get to another part of where there might be rooms. It was so unorganized so tight and so frustrating to find our spot. Sink the sink in the bathroom was leaking and it smelled so horrible. Screaming there was a man out in the parking lot which isn’t really a parking lot because you’re not allowed to park in it but there was a man there talking on the phone throughout the night.
Stayed 2 nights in Mar 2024
Response from May on 25 Mar 2024
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced.

2/10 Terrible

Aaron

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The price changed on me 2 times and I’m pissed
Stayed 2 nights in Mar 2024
Response from May on 25 Mar 2024
thanks for letting us know, I will forward the information to the manager

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Good.
Stayed 14 nights in Mar 2024
Response from May on 22 Mar 2024
Thanks for your review. have a wonderful day!

2/10 Terrible

Janos

Stayed 1 night in Mar 2024
Response from May on 8 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Anna

Stayed 3 nights in Feb 2024
Response from May on 21 Mar 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Belinda

Stayed 7 nights in Feb 2024
Response from May on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Wai Po

Stayed 1 night in Jan 2024
Response from May on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

GBENGA

Disliked: Property conditions & facilities
No heater,bed making noise, no parking
Stayed 1 night in Dec 2023
Response from May on 22 Feb 2024
thanks for letting us know, I will forward the information to the manager

4/10 Poor

kennedy

Stayed 1 night in Jan 2024
Response from May on 22 Feb 2024
thanks for letting us know, I will forward the information to the manager

8/10 Good

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities
Not the ritz - so don't expect it! Room was drafty but clean and super conveniently located
Stayed 2 nights in Dec 2023
Response from May on 22 Feb 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nora

Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
When I checked in, the host said the building is under renovations so they moved us to the other building which was 10 minutes walk from the university apartment, the room was very small, I was so disappointed- they should have informed us the unit was not available so I could cancel and get a refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Longyu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the experience very satisfying with the price and location
Stayed 1 night in Nov 2023

10/10 Excellent

Colten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Nov 2023

4/10 Poor

Rosario

Disliked: Staff & service, amenities, property conditions & facilities
I booked for 8 days/nights. 4 days/nights, No Hot water. I showered in a very freezing and frigid water. I asked the worker, she replied maybe tomorrow! And tomorrow never came. 8 days with no cleaning staff. Floor tiles are already cracking. I called a staff and told her about the cracked tiles, because i'm bare footed iny room. In fairness to the staff, she offered me another room, but I declined because i don't want to move around.
Stayed 8 nights in Nov 2023
Response from May on 2 Dec 2023
that is emergency, our worker asked you move , but you do not want to. sorry for the situation you met. thanks for your understanding

2/10 Terrible

Colten

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is the worst ever, the owners walks right into your room and demands you to pay extra for things you didn’t break,she walk into my room and cause the bed was crooked and she said damage $100 like buzz off
Stayed 1 night in Nov 2023
Response from May on 29 Nov 2023
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Mohammad Hussain

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from May on 29 Nov 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for the price
Stayed 1 night in Nov 2023
Response from May on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Colten

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I love the rooms, very clean but the lady was very rude checking in, payed 170 all together for a room for 106
Stayed 1 night in Nov 2023
Response from May on 29 Nov 2023
thanks for letting us know, I will forward the information to the managerWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Colten

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home
Stayed 2 nights in Nov 2023
Response from May on 29 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Colten

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here, it’s home away from home
Stayed 2 nights in Nov 2023
Response from May on 24 Nov 2023
Thanks for your review. have a wonderful day!

10/10 Excellent

Colten

Liked: Staff & service, property conditions & facilities
This place is home away from home!
Stayed 1 night in Nov 2023
Response from May on 22 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Colten

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from May on 20 Nov 2023
Thanks for your review. have a wonderful day!

10/10 Excellent

Colten

Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from May on 15 Nov 2023
Thanks for your review. have a wonderful day!

10/10 Excellent

Colten

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Nov 2023
Response from May on 14 Nov 2023
Thanks for your review. have a wonderful day!

10/10 Excellent

Colten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was really quite
Stayed 4 nights in Nov 2023
Response from May on 14 Nov 2023
Thanks for your review. have a wonderful day!

2/10 Terrible

Temitope

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the most horrible experience ever in an hotel. No reception, no where to plug a phone to charge it’s battery, no inner lock for the door
Stayed 1 night in Nov 2023
Response from May on 14 Nov 2023
thanks for letting us know, I will forward the information to the manager