Breakfast, lunch, dinner served; Fusion cuisine

Reviews of Sandman Signature Toronto Airport Hotel

4 out of 5
Sandman Signature Toronto Airport Hotel
55 Reading Crt, Toronto, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1982 out of 3874 reviews" "
Rating 8 - Good. 1103 out of 3874 reviews" "
Rating 6 - Okay. 391 out of 3874 reviews" "
Rating 4 - Poor. 217 out of 3874 reviews" "
Rating 2 - Terrible. 181 out of 3874 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jillian

Liked: Cleanliness, property conditions & facilities
Great check in, clean, rooms are lovely, close to park and fly,
Stayed 1 night in May 2024

10/10 Excellent

Blaise, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great hotel. Enjoyed the stay as it was a nice hotel which had all that you needed. Staff was friendly and it was a close walk to the convention centre. I'd stay here again next time.
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and reasonable eveything in the room felt modernized the tap in the bathroom felt tight to trun on and off but it still works i notced one of the night stand drawers where like broken and i noticed there was like few chip pices under the couch other then that the stay was pretty good
Stayed 2 nights in May 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very pleased to be Sandman's Hotel guest for the Anime Con! Thank you!
Stayed 1 night in May 2024

10/10 Excellent

Maryse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very comfortable place to stay and the front staff was exceptionally friendly and helpful
Stayed 1 night in May 2024

10/10 Excellent

Edward Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
All good, however, the transportation van is in dire need of repairs. We almost didn’t make it back from the airport. The driver has informed management to no avail!!! Wrong area to cut corners!!
Stayed 1 night in May 2024

10/10 Excellent

Kesha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great fully functional room. I don’t regret the marginally higher rate that I paid.
Stayed 1 night in May 2024

8/10 Good

Pat

Liked: Cleanliness, property conditions & facilities
It was nice friendly people
Stayed 1 night in May 2024

10/10 Excellent

Jaden

Travelled with partner
Good
Stayed 1 night in May 2024

10/10 Excellent

Leslie

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Brigitte

Liked: Amenities, property conditions & facilities
Everything was nice i enjoy staying at this hotel
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth, Regina

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were allowed a late check out after having travelled over 20 hours. It was most welcome!
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location. Staff was very kind and answered all the questions we had. Loved that they provided a shuttle to the airport.
Stayed 2 nights in May 2024

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
Clean room.
Stayed 1 night in May 2024

10/10 Excellent

Christa

Liked: Cleanliness, property conditions & facilities
Clean, comfy and convenient. Moxies on site was great to eat. Shuttle service to and from the airport was quick and parking at the hotel was reasonably priced.
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Christa, Thank you for your kind words about our clean, comfy and convenient hotel. We're thrilled you enjoyed our shuttle service, and Moxie's food, and look forward to welcoming you back in the future.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great to be near the airport for our flight tomorrow
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Timothy, We are very happy to read you were content with our location being near the airport. We hope to see you again on your next trip!

8/10 Good

Nora

Liked: Amenities
Friendly staff, pretty clean efficient service (shuttle and check in)
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thank you very much Nora for the feedback. We greatly appreciate it.

8/10 Good

Walid, Edmonton

Travelled with family
Liked: Amenities
Good hotel overall!
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thanks Walid for taking the time to give us your feedback! Hope to see you again soon!

10/10 Excellent

Sahibjit

Liked: Cleanliness, property conditions & facilities
Front desk - Sahil was great .
Stayed 2 nights in May 2024
Response from Sahil on 20 May 2024
Thank you so much for your kind words Sahibjit.

8/10 Good

alvareze

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thanks for the rating Alvareze!

8/10 Good

Quincy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thanks Quincy for the rating!

10/10 Excellent

Melanie

Perfect for what we needed!
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Melanie, Glad to hear we had everything you needed. Hope to see you again soon.

6/10 Okay

Lyndsey

Travelled with family and small children
Hotel is nice, check in staff was so pleasant but it was a long wait as she was the only one working.
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Lyndsey, Thank you for staying with us and for the feedback. Our sincere apologies for the long wait at check in. We will try our very best to improve our services.

10/10 Excellent

Mary Rose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time here and Tasia was great explaining all the amenities available. Thank you for the safe and hospitable space. We will visit again soon!
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Hello Mary Rose, We're thrilled to hear about your positive experience with Tasia and that she was great at explaining all the amenities. Thank you for choosing to stay at the Sandman Signature Toronto Airport Hotel and for the kind review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I wish I could remember her name at check in but she was amazing. She acknowledged my VIP status and gave me my upgrade. Great job!
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thank you John for your kind words! We're thrilled to hear of your positive experience with our amazing staff.

10/10 Excellent

Eugene

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Friendly, courteous and accommodating staff.
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Eugene, Thank you for staying with us. We are happy you got to meet our friendly, courteous and accommodating staff. We hope to see you again soon.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities
I did not like to have to pay for parking
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Ruth, We appreciate your feedback about our hotel. We're sorry to hear that you were not happy about the parking charge. Many hotels in the Airport area charge for parking and we are happy to say we are one of the lowest in cost. We hope to see you again soon.

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No communication when checking in. No hotel amenities were communicated. Beds are so comfortable, big plus!
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Colleen, Thank you for your feedback. Please accept our sincere apologies for the lack of communication upon check in. We are glad however you found our beds to be so comfortable. We hope we can provide you with a better check in experience on your next visit.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great having restaurant off lobby
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello David, We are so thrilled you enjoyed our restaurant, Moxies. We hope to see you again soon.

10/10 Excellent

Kevin, Surrey

Liked: Cleanliness, amenities, property conditions & facilities
Always a good spot to stay Thank you
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thank you Kevin for always choosing to stay with us the Sandman Signature Toronto Airport Hotel! See you next time!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wry nice , great people will stay there again
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thank you so much Gary for the very nice review. We appreciate it.

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Thanks so much Tracy for the great rating!

8/10 Good

Randy

Moxies on site is nice. Rooms nice
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thanks you Randy for the kind words!

6/10 Okay

Katherine

Disliked: Property conditions & facilities
Dirty lobby and elevators
Stayed 1 night in May 2024
Response from GM on 22 May 2024
Hello Katherine, We are truly sorry if the lobby and elevators were not as clean as we would have hoped. Thank you for bringing this to our attention, and we will address these issues immediately. We hope you can give us another opportunity to "wow" you in the near future.

10/10 Excellent

Jenny

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thanks for the great rating Jenny!

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , very clean shuttle to and from airport was excellent. Recommend
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thank you Gary for the kind words and for the recommendation! We appreciate it.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The guest services staff were very accommodating and helpful with printing some last minute documents for me to use for me meeting tomorrow. Nice facilities and the Moxie's restaurant on site, did not disappoint!
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Hello William, Thank you so much for staying with us here at the Sandman Signature Toronto Airport Hotel. We are so pleased that our team was able to assist you with the last minute printing needs for your meeting and that Moxies did not disappoint! We hope to see you again soon.

8/10 Good

Anasika

Travelled with family
Liked: Cleanliness, amenities
The property was clean and the front desk staff were courteous.
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Hello Anasika, We are so happy you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Diriana

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thanks Diriana for the good rating!

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness
Hotel needs better coffee selection in room
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Hello Robbie, Thank you for staying with us and for your feedback. We will definitely keep you recommendation about the coffee in mind for future changes. Take care!

10/10 Excellent

Cleopatra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and it had good amenities
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Hello Cleopatra, happy to read you enjoyed your clean room and the amenities we had to offer. See you next time!

10/10 Excellent

Steve

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thanks for the great rating Steve!

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great layout!
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Thanks for the great feedback Karol!

10/10 Excellent

Sheila

Convenient, loved the restaurant
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Hello Sheila, We are so thrilled you loved the restaurant and found our location convenient. We look forward to welcoming you back in the near future.

10/10 Excellent

Jorge, London

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property and amazing service. We will be coming back.
Stayed 1 night in May 2024
Response from GM on 17 May 2024
Hello Jorge, So thrilled to read about the amazing service you had. We look forward to welcoming you back soon!

8/10 Good

Major

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet comfortable near lots of places to eat
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Hello Major, Thank you so much for the review. We re happy you enjoyed your stay and hope to see you again soon.

4/10 Poor

Shara

Travelled with family
Disliked: Cleanliness, amenities
Small room and bathroom. Check out is at 11am- we were extended a late checkout. Had the do not disturb sign on our door. 8:30am we were woken up to 6 knocks n the door then the door trying to get opened. I jumped out of bed and went to the door, it was housekeeping. She could obviously see I just woke up then says sorry then asks what time check out is. I looked at her and said well it’s 11am but I was extended a late check out. Not impressed at all. Why would she be knocking on our door at 8:30am when check out is not till 11am the asking me what time check out is. This was the first time at this hotel and will be the last. I also have friends who are travelling to Toronto and were staying at this hotel. I will be letting them know to cancel their reservation and book elsewhere. I did mention this to the lovely girl at the front desk this am after she asked how my stay was. She said she would offer me something but since I prepaid in full she could not offer me anything. She was so apologetic about what happened. But it was not her fault. Just very unhappy with our first stay at a sandman hotel. Will definitely not book with this brand again.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Hello Shara,Thank you very much for staying with us and for the feedback. We are very sorry to read about your disturbance caused by our housekeeping staff. We appreciate you bringing this to our attention so we can speak to our team and prevent this from happening again. We really hope you can give us another chance in the near future.

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for travelers flying in and out of Pearson. Great dinner at Moxies.
Stayed 1 night in Apr 2024
Response from GM on 13 May 2024
Hello Gordon, Thanks for the great review. We hope to see you again soon.