Lobby

Reviews of Glenerin Inn

3.5 out of 5
Glenerin Inn
1695 The College Way, Toronto West, Mississauga, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 221 out of 572 reviews" "
Rating 8 - Good. 198 out of 572 reviews" "
Rating 6 - Okay. 87 out of 572 reviews" "
Rating 4 - Poor. 51 out of 572 reviews" "
Rating 2 - Terrible. 15 out of 572 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Genine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Tiffany

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Norman on 28 Apr 2024
I'm sorry we were not able to allow you to stored your luggage in the room beyond the check out time. The room being assigned for the next guest makes such request impossible and the agent explained the situation to you. Sorry we didn't meet your expectations of a very late late check out.

8/10 Good

RAMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very helpful.
Stayed 3 nights in Apr 2024
Response from Norman on 28 Apr 2024
Thanks for the kind words.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay The hotel is very clean, and the property is so pretty The beds were very comfortable as was the bedding The breakfast was amazing! Only downside was we could hear the people in the hallways, but we’re still able to sleep
Stayed 1 night in Apr 2024
Response from Norman on 24 Apr 2024
Thanks for the kind feedback and sorry for the noise.

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accommodating...assisted us with several requests no questions asked. Friendly and helpful. Enjoyed the gourmet lunch!
Stayed 1 night in Apr 2024
Response from Norman on 22 Apr 2024
Thanks for the kind words.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Norman on 24 Apr 2024
Thank you for the feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very rustic old hotel with many upgrades and renovations. I found the front desk staff to be rather 'snooty' ...on the side of arrogant. ie., when I arrived ( after a 5 hour drive) I approached receptionist and asked if there was a possibility of an early check-in ( it was approx 1:00pm, with a stated 3:00pm check-in). I was very sternly advised ( with a loud voice) that I was 'way' early ( duh ! ) . When I did return ( approx 3:30pm) I was advised the room was ready. I was then asked for a credit card ( I assumed for holding purposes) Instead, the cost of the room was charged directly to the card at that time ( typically paid in full upon check out ). I won't return to this location.
Stayed 1 night in Apr 2024
Response from Norman on 22 Apr 2024
Sorry for the experience as early check ins are usually pre-arranged for our guests.To expedite our check out process, we do charged upon check in at our location.If you change your mind on coming back please contact me directly to make your reservation.

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Norman on 22 Apr 2024
Thanks for your feedback.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property, renovated, view into the ravine. Quiet with only the sounds of nature.
Stayed 3 nights in Apr 2024
Response from Norman on 18 Apr 2024
Please make us your home away from home. Thanks for the kind feedback.

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Norman on 16 Apr 2024
Thank you for your feedback.

6/10 Okay

phuong

Stayed 1 night in Apr 2024
Response from Norman on 16 Apr 2024
Thank you for your feedback.

8/10 Good

Else

Travelled with group
Smallish! But had to park on gravel and it was pouring rain. A bit muddy as a result.
Stayed 1 night in Apr 2024
Response from Norman on 16 Apr 2024
Sorry about the parking situation as we do have undergrounds parking next door.

10/10 Excellent

Lynne, Belleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inn felt like a country setting. Classy place and staff very accommodating.
Stayed 1 night in Apr 2024
Response from Norman on 16 Apr 2024
Thank you for the kind words as we do strive to ensure we feel like home away from home in every sense of the word.

10/10 Excellent

Liset

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very cozy and the room was clean and comfortable. We stayed for one night and I’m planning to come back soon!
Stayed 1 night in Apr 2024
Response from Norman on 16 Apr 2024
Thank you for the kind words.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time over the Easter weekend. The staff was incredibly welcoming and created a cozy atmosphere. Even though I was traveling solo, they made me feel right at home. The meals were delicious and the service was top-notch. I definitely plan on coming back and will be recommending this hidden gem to others.
Stayed 3 nights in Mar 2024
Response from Norman on 12 Apr 2024
Thanks for the kind words and looking forward to seeing you again with us.

10/10 Excellent

Joanne

Liked: Staff & service, property conditions & facilities
Beautiful old building. Pleasant staff. Cozy feel.
Stayed 1 night in Apr 2024
Response from Norman on 12 Apr 2024
Thanks for the kind feedback.

10/10 Excellent

Ishanaa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, upgraded , interior Beautiful
Stayed 1 night in Mar 2024
Response from Norman on 4 Apr 2024
Thanks for your feedback.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, though my room had a weird smell to it. Would have given overall 5 stars, but the night I stayed they had a fire and we had to evacuate the building - I know this was not their fault, but they could have offered some sort of discount for the night for the inconvenience.
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Thanks for your feedback and apologies for the inconvenience which was totally out of our control. We did offered complimentary breakfast for everyone for the fire alarm. Please contact me directly if your travels takes you back to the area.Again, my sincere apologies.

4/10 Poor

Angele

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay except for the fire alarm went off and we had to leave the room for awhile, and everything smelt like smoke. Not my most enjoyable experience at such a beautiful place. Disappointing
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Sorry about your experience and ask that you contact me directly if your travels takes you back in the area.

4/10 Poor

Jean-Michel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was not very busy, and I got the smallest noisiest room I ever got. The rooms in the back of the carriage house sit on or under a ventilation system that will wake you up on a regular schedule. No Sleep.
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Sorry for the poor experience and please accept my sincere apologies.If you are interested, please contact me for a Managers Special on your next visit to the area.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Thanks for the kind words.

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had requested early check-in, i.e. 3:00 pm. We arrived at 1:00 pm. The room was ready and we had been upgraded free of charge. The young lady at there front desk was incredibly pleasant, friendly and professional. Our entire stay was excellent.
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Thank you for the positive feedback.

8/10 Good

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I wish there was a swimming pool.
Stayed 1 night in Sep 2023
Response from Norman on 1 Apr 2024
You are not the only one and as much as we would love to have one along with an elevator, physically it is not possible for us.I hope everything else was great.

10/10 Excellent

marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice respite
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Thank you!

10/10 Excellent

Raymond

Stayed 1 night in Mar 2024
Response from Norman on 12 Apr 2024
Thanks for the feedback.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Norman on 1 Apr 2024
Thank you for the feedback

4/10 Poor

phuong

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Norman on 18 Mar 2024
Sorry to see that we didn't meet your expectations and hope we could have dialogue as to how we can improve ourselves for the next guest.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick overnight, close to UTM, perfect!
Stayed 1 night in Mar 2024
Response from Norman on 18 Mar 2024
Thank you for your kind words.

10/10 Excellent

Kaetlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Norman on 18 Mar 2024
Thank you for your kind words.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice Inn that feels like you are in a small town, but you’re in a big city! It is close to all the amenities, lots of parking and the room was clean, and quiet (and nicely renovated!) Appreciated the extra space in the Junior King room. Didn’t have time to get to the spa- next time!
Stayed 1 night in Mar 2024
Response from Norman on 18 Mar 2024
Thank you for taking the time to share your experience.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice country feel
Stayed 2 nights in Mar 2024
Response from Norman on 18 Mar 2024
Thank you for the positive feedback.

10/10 Excellent

Shailja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Norman on 6 Mar 2024
Thanks for the kind feedback and ask that you request my card upon checking out.

10/10 Excellent

Josephine

Liked: Amenities
Everything is amazing...will definitely recommend ...friends asking already
Stayed 1 night in Mar 2024
Response from Norman on 4 Mar 2024
Thanks for the kind words and happy we exceed your expectations.

8/10 Good

Richard

Lovely hotel with spacious and clean room and beautiful property surrounding it
Stayed 2 nights in Feb 2024
Response from Norman on 20 Feb 2024
Thanks for your feedback.

6/10 Okay

Sursatee

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Norman on 6 Feb 2024
Thanks for your feedback and hopefully we can talk about your experience.

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good place for celebrating for bday or any other occasion
Stayed 1 night in Feb 2024
Response from Norman on 4 Feb 2024
Thanks for the valid feedback.

10/10 Excellent

Eleanor

Travelled with partner
Very good
Stayed 1 night in Jan 2024
Response from Norman on 4 Feb 2024
Thanks Eleanor!

10/10 Excellent

Margarida

Liked: Cleanliness, amenities, property conditions & facilities
Nice but very small Restaurant is very expensive for what you get Staff could use a little more training? Very confusing to navigate within the lobby to restaurant and the rooms All is very small
Stayed 1 night in Jan 2024
Response from Norman on 4 Feb 2024
Thanks for your valid feedback and ask that you connect with me for future reservations.

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness
Friendly staff. Super clean. Luxurious. Just lovely. Quaint hotel in a gorgeous setting in the middle of a City.
Stayed 1 night in Jan 2024
Response from Norman on 4 Feb 2024
Thanks Leanne and happy to know you were satisfied with our home away from home.

10/10 Excellent

phuong

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Norman on 22 Jan 2024
Thanks for your positive feedbacks.

10/10 Excellent

Carole

Stayed 1 night in Jan 2024
Response from Norman on 6 Feb 2024
Thanks Carole for your feedback.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Norman on 22 Jan 2024
Thanks Elaine and happy we met your expectations.

10/10 Excellent

Debra A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Norman on 22 Jan 2024
Thanks for the positive feedback.

8/10 Good

Peter

Stayed 2 nights in Dec 2023
Response from Norman on 22 Jan 2024
Thank you!

10/10 Excellent

Kanwar

Stayed 1 night in Dec 2023
Response from Norman on 22 Jan 2024
Thanks for the positive feedbacks.

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Norman on 10 Dec 2023
Thanks for the positive feedback.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully renovated old inn.. the property is tucked away amongst ravines away from the business of Mississauga.. a great alternative to the highway based chain hotels. A couple of minor suggestions in the room: add hooks or closet to hang up clothes. Limited towel bars and no hooks in bathroom for towels…. Would be helpful to have bedside lamps with charging ports or electrical outlets for phones and electronics… a bit of a headache to plug into low wall outlets.. minor items but easy to add to the room and improve the stay experience…
Stayed 1 night in Dec 2023
Response from Norman on 10 Dec 2023
Thanks for the valid feedback.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were married at this venue 24 years ago, and have returned 2 or 3 times on our anniversary. It’s a lovely property.
Stayed 1 night in Nov 2023
Response from Norman on 21 Nov 2023
Congrats and thanks for keep coming back! We look forward to celebrating the next one.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful environment. Beds spectacular. Au Lit linens. Breakfast epic. Price fair. Third stay
Stayed 1 night in Nov 2023
Response from Norman on 21 Nov 2023
Thanks for keep coming back and introduce yourself on your next visit.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2023
Response from Norman on 21 Nov 2023
Thanks for your feedback and I will definitely share with the team.