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Reviews of Executive Residency by Best Western Toronto-Mississauga

3 out of 5
Executive Residency by Best Western Toronto-Mississauga
6791 Hurontario St, Mississauga, ON

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 407 reviews" "
Rating 8 - Good. 106 out of 407 reviews" "
Rating 6 - Okay. 52 out of 407 reviews" "
Rating 4 - Poor. 26 out of 407 reviews" "
Rating 2 - Terrible. 42 out of 407 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

syed

Disliked: Cleanliness
Stayed 6 nights in May 2024
Response from Anwar Shirazi GM on 23 May 2024
We are sorry to hear that your experience fell short of expectations during your recent stay. Your feedback is invaluable to us, and we take it seriously. We strive to provide exceptional service and comfort to all our guests. We would greatly appreciate the opportunity to learn more about your specific concerns so we can address them promptly. Please feel free to reach out to management directly so we can make things right. We hope to have the chance to welcome you back and exceed your expectations in the future.

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Singh on 23 May 2024
Thank you for your feedback.

8/10 Good

Jrover

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with easy access to shopping and the higways
Stayed 5 nights in May 2024
Response from Singh on 22 May 2024
Thank you for your feedback.

8/10 Good

Sarah

Liked: Staff & service
Stayed 1 night in May 2024
Response from Singh on 22 May 2024
Thank you for your feedback.

8/10 Good

Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Clean. Good for multinite stays,
Stayed 3 nights in May 2024
Response from Singh on 19 May 2024
Thank You for your feedback.

10/10 Excellent

Mahbubur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good well appointed accommodation for a group of 6. Enjoyed our stay.
Stayed 1 night in May 2024
Response from Anwar Shirazi GM on 17 May 2024
We are so glad to hear that you enjoyed your stay! Thank you for your kind words regarding our spacious offerings. We hope to see you again soon.

8/10 Good

Marv Louvince

Liked: Cleanliness, staff & service, property conditions & facilities
Too much construction
Stayed 1 night in May 2024
Response from Singh on 14 May 2024
Apology for the disturbance because of the construction, and thank you for your feedback.

10/10 Excellent

nadeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024
Response from Singh on 30 Apr 2024
Thank you for your feedback.

6/10 Okay

Rosemarie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hitesh Jolly on 30 Apr 2024
We apologize for not making stay as per your expectations. I hope you give us another chance to make your stay more pleasant.

10/10 Excellent

Paullette

Stayed 4 nights in Apr 2024
Response from Singh on 19 May 2024
Thank You for your feedback.

10/10 Excellent

Elie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Property and rooms were clean and modern. Staff was very friendly and breakfast selection was adequate.
Stayed 2 nights in Apr 2024
Response from Singh on 20 Apr 2024
Thank You for your feedback.

10/10 Excellent

tariq

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly. I will stay again in this hotel if I get chance in the future.
Stayed 2 nights in Apr 2024
Response from Anwar Shirazi GM on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Anwar ShiraziGeneral ManagerBest Western Executive Residency by Best Western Toronto-Mississauga

8/10 Good

Sutanya

Business traveller, Travelled with group
The problem is not with the hotel it is with Expedia they should stop Scamming from customers They scam people by charging dates in the App and then you not knowing what happened click confirm loosing your money by them telling you to book at another hotel with new money Expedia you are a dishonest company
Stayed 1 night in Apr 2024
Response from Anwar Shirazi GM on 8 Apr 2024
Thank you for sharing your feedback about your recent experience. We strive to provide a seamless experience for our guests, we understand the importance of transparency and reliability in the booking process. We appreciate your understanding and hope to have the opportunity to welcome you back under more favorable circumstances.Anwar ShiraziGeneral Manager

10/10 Excellent

JUNFA

Stayed 6 nights in Mar 2024
Response from Singh on 26 Apr 2024
Thank you for your feedback.

10/10 Excellent

Cindy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice stay
Stayed 1 night in Mar 2024
Response from Anwar Shirazi on 5 Apr 2024
Thank you so much for taking the time to leave a kind review! We are delighted to hear that you enjoyed your stay with us. It's always our top priority to provide exceptional service and create memorable experiences for our guests.Anwar Shirazi General Manager

6/10 Okay

Natalie

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Arsh on 28 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Heidi

Travelled with family
Liked: Cleanliness
The room was clean and a nice size, but the pullout couch was really uncomfortable. The extra blankets were torn and scratchy. The light over the sink was flickering when we arrived and went out during our stay. We had a room with a kitchen and we wanted to cut some apples. The knife was dull and there was no cutting board.
Stayed 3 nights in Mar 2024
Response from Hitesh Jolly on 19 Mar 2024
Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Kerisha, Brampton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were fantastic and spacious💯
Stayed 1 night in Mar 2024
Response from Singh on 19 Mar 2024
Thank you for your feedback.

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant. Room was clean and sk was the rest of the hotel. However the breakfast was disgusting. I'm not sure how you can go wrong with scrambled eggs.
Stayed 1 night in Jan 2024
Response from Hitesh Jolly on 15 Mar 2024
Thank for the valuable feedback, Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests.

2/10 Terrible

Delaina

Stayed 1 night in Mar 2024
Response from Hitesh Jolly on 3 Apr 2024
We are sorry your stay didn't go as per expectation. Hope you give us another chance.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Singh on 2 Apr 2024
Thank you for your feedback.

10/10 Excellent

Adetayo

Liked: Cleanliness, staff & service, property conditions & facilities
great stay!! i’ll come back
Stayed 1 night in Mar 2024
Response from Arsh on 10 Mar 2024
Thank you for your valuable feedback.

10/10 Excellent

bamba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Mar 2024
Response from Hitesh Jolly on 7 Mar 2024
Thank you for the feedback and we hope to see you again.

8/10 Good

Jelyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hitesh Jolly on 6 Mar 2024
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hitesh Jolly on 23 Feb 2024
We appreciate for your feedback and thank you for staying with us.

10/10 Excellent

Homeira

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is great place for families with young kids. The suites are spacious and bright. We really enjoyed our stay here and will possibly return for a family staycation again. The service is excellent, very accommodating and generous. All the staff were so nice and friendly. The breakfast options were also good. We really enjoyed our stay here.
Stayed 3 nights in Feb 2024
Response from Hitesh Jolly on 20 Feb 2024
Dear Valued Guest,Thank you for taking the time to leave us great feedback. Your 5-star rating is greatly appreciated. We are delighted to hear that you had enjoyed our accommodations. Hope to see you soon.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hitesh Jolly on 20 Feb 2024
Thank you for feedback and we hope to see you soon.

10/10 Excellent

Faozi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good place
Stayed 1 night in Feb 2024
Response from Hitesh Jolly on 10 Feb 2024
Thank you for the feedback and we hope to see you again.

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall a present stay. Things we did not like: 1. One elevator and it was very slow. 2. Parking spots and the access to the room were very far. 3. Iron stand was broken. 4. Upfront non-refundable payment was the biggest kicker.
Stayed 1 night in Feb 2024
Response from Singh on 7 Feb 2024
We appreciate for your feedback, and thank you for staying with us.

6/10 Okay

Stan

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Room was excellent more than what we expected it to be. But here are a few things that can make a customer's experience be even more amazing. The breakfast needs to be greatly improved. The quality of the most basic breakfast selection was very poor. Combine that with the actual presentation/set up in the dining area made me think twice if I was going to book again at this establishment. The scrambled eggs was dry. The bacon was burnt, the sausages tasted so bad I gagged. This was the only hotel where I had to scoop my ketchup from a bowl using a plastic spoon into a container. I spend a lot of my business in hotels because of the nature of my work. So I have a lot of experience with hotels high end and average classes. This establishment just needs to work on this area and they will completely turn around their business. I really want to consider booking with them again in the future but I have to wait for other people to post more positive reviews before I do so..
Stayed 4 nights in Feb 2024
Response from Arsh on 7 Feb 2024
hank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Bernard

Liked: Property conditions & facilities
The place was met what i needed. However, I was one the first people at breakfast and the milk, syrup containers were dirty like they were not cleaned from the previous day. Coffee was terrible.
Stayed 4 nights in Jan 2024
Response from Arsh on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Suzanne

Stayed 1 night in Jan 2024
Response from Hitesh Jolly on 31 Jan 2024
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Vik

Stayed 1 night in Jan 2024
Response from Hitesh Jolly on 27 Jan 2024
Thank you for feedback and we hope to see you again.

10/10 Excellent

Michael Gau Carl A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S poop as vinous and clean Like new property with friendly and helpful staff. Great Prooerty for longer stays!
Stayed 1 night in Jan 2024
Response from Hitesh Jolly on 25 Jan 2024
Thank you for the feedback and we hope to see again.

10/10 Excellent

Hang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a good place to stay for family away from home , nice and quiet Definitely recommend it to family and friends
Stayed 1 night in Jan 2024
Response from Arsh on 23 Jan 2024
Thank you for your valuable feedback.

10/10 Excellent

amruta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfort Stay
Outstanding service and Super staff , kudos to Hitesh at Reception for great Service.
Stayed 6 nights in Jan 2024
Response from Hitesh Jolly on 19 Jan 2024
Thank you for the feedback and we hope to see you soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hitesh Jolly on 14 Jan 2024
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Bolanle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing
Stayed 11 nights in Dec 2023
Response from Hitesh Jolly on 10 Jan 2024
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Lindsey

Stayed 2 nights in Dec 2023
Response from Hitesh Jolly on 10 Jan 2024
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a "feel-home" vibes. Secured, clean and can be easily accessed. A two-thumbs up for me. Special thanks to the Hotel Manager who is very approachable and very accomodating. We appreciate your kindness. Defenitely recommendable, and will be back soon in the not too distant future.
Stayed 7 nights in Dec 2023
Response from Hitesh Jolly on 4 Jan 2024
Thank you for the feedback and kind words towards staff. Hope to see you soon.

8/10 Good

Michelle-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, no issues with check in.
Stayed 1 night in Dec 2023
Response from Hitesh Jolly on 28 Dec 2023
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Raneem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing and very good experinece but the beds weren't very comfortable as well as for the breakfast there wasn't a lot of variety
Stayed 1 night in Dec 2023
Response from Hitesh Jolly on 28 Dec 2023
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Hitesh Jolly on 23 Dec 2023
Thank you for the feedback and we hope to see you again.

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Hitesh Jolly on 19 Dec 2023
Thank you for the feedback and hope to see again.

8/10 Good

Kevin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, full kitchen, seperate bedroom. Close to dining but requires drive
Stayed 4 nights in Dec 2023
Response from Hitesh Jolly on 9 Dec 2023
Thank you for the feedback and hope to see again.

10/10 Excellent

Swarnajyoti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s awesome staying
Stayed 14 nights in Nov 2023
Response from Prabjot Singh on 5 Dec 2023
Thank you for staying with us, and we value your feedback.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Breakfast was Okay. We were in Mississauga on a 3 Day training course, so hotel was close to Airport and Training course. Only issue was coffee maker had not been cleaned in a while. There was white fuzz growing in the bottom. We left a note for staff.
Stayed 3 nights in Nov 2023
Response from Hitesh Jolly on 28 Nov 2023
Thank you for the feedback, next time we will definitely take care of cleaning issues.

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Prabjot Singh on 28 Nov 2023
Thank your for staying with us, appreciate your feedback.

2/10 Terrible

Dalas

Stayed 3 nights in Nov 2023
Response from Hitesh Jolly on 19 Dec 2023
Thank you for feedback and sorry for the experience. we would appreciate if you let us more about your stay experience.

4/10 Poor

Greg

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Prabjot Singh on 28 Nov 2023
Thank your for staying with us, appreciate your feedback.