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Reviews of Crowne Plaza Toronto Airport, an IHG Hotel

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 411 out of 1005 reviews" "
Rating 8 - Good. 267 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 85 out of 1005 reviews" "
Rating 2 - Terrible. 112 out of 1005 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here since we had an early AM flight out of Pearson. Pros: Check in went by quickly, the staff was pleasant, and the airport shuttle bus runs every 30 mins. Also some local eats within walking distance like Jack Astor's. Cons: There is some construction going on around the property making it difficult to pull up to the hotel.
Stayed 1 night in May 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the airport
Stayed 1 night in May 2024
Response from Arjun Tataria on 21 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny room and bathroom. Convenient to airport
Stayed 1 night in May 2024
Response from Arjun Tataria on 20 May 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found our location convenient to the airport. However, we apologize if the size of the room and bathroom did not meet your expectations.Your comments are valuable to us, and we will take them into consideration as we work to improve our guests’ experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Bachir

Travelled with family
Liked: Staff & service
The hotel was so noisy , no privacy in the room and the hallway. The AC noise was terrible and the smell in the hallway was very bad.
Stayed 1 night in May 2024
Response from Arjun Tataria on 20 May 2024
Dear Valued Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the noise levels, lack of privacy, AC noise, and unpleasant smell in the hallway. This is not the standard we strive to uphold.Your comments will be addressed with our team to ensure these issues are resolved. We appreciate your input and hope you will give us another chance to provide a more comfortable stay in the future.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Norrisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was very nice. However, I did not receive the room I reserved on Expedia. I reserved a room with 2 queen beds, but received one with a king sized bed. When I asked for a room change, the front desk clerk told me that the hotel was "overbooked" then gave me a paperbag with cookies, a bottled water and a bag of chips :(. The room was nice but it did not accommodate all the travelers in my party.
Stayed 1 night in May 2024
Response from Arjun Tataria on 20 May 2024
Dear Valued Guest,Thank you for sharing your feedback. We’re pleased to hear that you found our hotel nice, but we sincerely apologize for not meeting your reservation expectations. It is disappointing to learn that you did not receive the room type you booked and that our efforts to compensate for the inconvenience were not satisfactory.We take your comments seriously and will address this with our team to ensure better communication and service in the future. Please contact us directly if you decide to stay with us again, and we will do our best to ensure you receive the room you reserved.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Ignacio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to World Congress Center.
Stayed 7 nights in May 2024
Response from Arjun Tataria on 19 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, friendly staff, nice restaurants on site and close by.
Stayed 2 nights in May 2024
Response from Arjun Tataria on 17 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okay

Ayushi

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Not satisfactory service
Stayed 1 night in May 2024
Response from Arjun Tataria on 15 May 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okay

Nimisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was not so good from the beginning. Since we have an infant with us and there was a long queue at the check in due to cancellation of flight late in the evening, we’ve requested that if she can take us in but staff didn’t agree with that and asked to wait for queue till my turn.It took half an hour for our turn. Secondly, room was different than which was shown in Expedia and when we’ve complained then manager denied that we don’t have property like this. We got upgrade for one night. But for one night stay,We’ve requested for refund which didn’t happen just upgraded the room for stay. It was our two night stay at hotel. Quite not so well experience.
Stayed 2 nights in May 2024
Response from Arjun Tataria on 15 May 2024
Dear Valued Guest,We deeply regret the challenges you faced during your recent stay. It's disheartening to learn that our check-in process fell short of your expectations, especially given the circumstances of your late flight cancellation and the presence of an infant. Please accept our sincere apologies for any inconvenience caused by the long queue and the discrepancy between the room you were allocated and the one advertised on Expedia. Your feedback is invaluable, and we are committed to reviewing our procedures to ensure a smoother experience for our guests in the future. Additionally, we apologize for any confusion regarding your refund request and assure you that we will investigate this matter further to ensure that such situations are handled appropriately. We hope for the opportunity to welcome you back in the future and provide you with the exceptional stay experience you deserve.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Sentia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that Crowne Plaza was convenient and it was a great price, and the pickup was quick. The hotel staff are friendly. And helpFul . the rooms are clean. I like that stores are close buy.
Stayed 1 night in May 2024
Response from Arjun Tataria on 15 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Sameer, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Clean room and very quite stay. Loved the location too
Stayed 2 nights in May 2024
Response from Arjun Tataria on 15 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Kimberley Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really nice hotel
Stayed 3 nights in May 2024
Response from Arjun Tataria on 13 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Vernesko

Business traveller
Liked: Cleanliness, amenities
Everything is excellent
Stayed 2 nights in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Terrible

Marsha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My availability room shower was unusable because the water just run into the bathroom was compensated with not paying for parking
Stayed 1 night in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,We're truly sorry to hear about the inconvenience you experienced with the shower during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all aspects of our guests' accommodations are in top-notch condition, and we regret falling short in this instance.We appreciate your understanding and patience. As a gesture of goodwill, we have waived the parking fee for your stay. We hope this compensates for the inconvenience you encountered and that it reflects our commitment to providing excellent service.We value your feedback and will use it to improve our services. We hope you'll give us another opportunity to provide you with the exceptional experience you deserve on your next visit.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Mahmoud

Travelled with group
Value for money is over priced
Stayed 3 nights in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great short term stay after a late flight.
Stayed 1 night in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Jesse, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Terry

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, location is great close to airport with shuttle for any business around the airport area very convenient.
Stayed 3 nights in Apr 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Prathamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great value for the price point.
Stayed 3 nights in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Munia, Ottawa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t the cleanest and the pullout bed was dirty and uncomfortable
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,We sincerely apologize for the cleanliness issues you encountered during your stay, as well as for the discomfort of the pullout bed. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We understand the importance of a good night's sleep and will take immediate action to rectify the situation with the pullout bed.Your satisfaction is our top priority, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the surprise $28 per night parking!
Stayed 1 night in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank You for the review .We apologize for any inconvenience or surprise caused by the parking fee during your stay. We understand that unexpected charges can be frustrating, and we regret any inconvenience this may have caused.Your feedback is valuable to us, and we will review our communication processes to ensure that our guests are fully informed about any additional fees in the future.We appreciate your understanding and hope that you will give us another opportunity to exceed your expectations on a future visit.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Shanika, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Galo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always enjoyed the
Stayed 1 night in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Arjun Tataria on 17 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Leah Corazon

Liked: Cleanliness, staff & service, property conditions & facilities
The Conceirge & staff are accommodating. Nice restaurants and convenient.
Stayed 4 nights in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Asadeq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Terrible

Jamie

The hotel boasts of a free shuttle, but unfortunately you can't reach them to access it. We called for 90 minutes with a 2 year old and a 4 year old before finally having to pay $48 for a taxi, which the hotel refused to reimburse.
Stayed 1 night in May 2024
Response from Arjun Tataria on 12 May 2024
Dear Valued Guest,We apologize for the inconvenience you faced trying to access our complimentary shuttle service. Your feedback is crucial, and we'll investigate the issue to improve our service. We regret any inconvenience caused and appreciate your patience. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Jane

Travelled with family
Disliked: Staff & service, amenities
Breakfast was included but the line up was too long on the weekend to reasonably wait if you had someplace to be. Our room also wasn't cleaned on the weekend. I asked for coffee for the morning and fresh towels and after asking three times I still have neither as of 11:00 PM.
Stayed 4 nights in May 2024
Response from Arjun Tataria on 5 May 2024
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we regret that we fell short of meeting your expectations. We're working diligently to address the issues you've raised with our breakfast service, room cleaning, and responsiveness to guest requests. Please know that we take your comments seriously and will use them to improve our services moving forward. If there's anything else we can do to make it right, please don't hesitate to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Olanrewaju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Arjun Tataria on 8 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Arjun Tataria on 5 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Bruce

Travelled with partner
Everything
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 5 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Arjun Tataria on 5 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Terrible

Greg

I didnt like the hidden costs & the fact that I never got a receipt to review them. WHat was initially going to cost me a little over $100 ended up somehow being $300. Apparently there was some kind of deposit which they never mentioned to me that was charged to my card. How can I dispute this? I need to contact someone at the hotel in Accounting. Also, Expedia listed it in Canadian dollars on the website. WHen I saw a bill, it was converted to USD. Again, false representation! I am super angry at this all & will never use either service again. I need a contact from Expedia to explain this to me.
Stayed 1 night in May 2024
Response from Guest Service Manager on 4 May 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused by the billing discrepancies you encountered during your recent stay.Upon reviewing your account, we've taken immediate action to address the issues you've raised. We can confirm that the security deposit of 100 has been released from our end.Your total charges for your stay amount to 169 plus tax, which in Canadian dollars equals CAD 202.43. We understand the importance of transparency and accuracy in billing, and we regret any oversight in providing you with a clear breakdown of charges.We sincerely value your feedback and your patronage. Rest assured, we are committed to continually improving our services and ensuring a seamless experience for all our guests.If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact us. We're here to help.

8/10 Good

Daphne, Paradise

Travelled with group
Clean
Stayed 1 night in May 2024
Response from Arjun Tataria on 5 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okay

Steven

Stayed 2 nights in Apr 2024
Response from Arjun Tataria on 23 May 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Bibek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location . Amazing food and customer services along with complementary pick up and drop off from the airport . I would definitely come back here again in future .
Stayed 5 nights in Apr 2024
Response from Arjun Tataria on 2 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Bupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor parking.
Stayed 5 nights in Apr 2024
Response from Arjun Tataria on 2 May 2024
Dear Valued Guest,Thank you for your lovely review! It brings us great joy to know that you had a wonderful experience during your stay with us. Your kind words truly motivate our team to maintain our high standards of service.We understand that parking may have been a bit of a challenge, and we apologize for any inconvenience it may have caused. We continuously strive to improve our facilities and amenities, and your feedback helps us identify areas where we can enhance the guest experience.Should you require any assistance or have any further feedback, please feel free to reach out to us at any time. We're always here to ensure your stay with us is as comfortable and enjoyable as possible.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

2/10 Terrible

Stephanie

Stayed 1 night in Apr 2024
Response from Arjun Tataria on 21 May 2024
Dear Valued Guest,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We strive to provide the best service possible and will take your comments into consideration as we continue to improve. If there's anything specific you'd like to address, please feel free to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Staci, North Bay

Liked: Property conditions & facilities
Disliked: Cleanliness
Hair on the floor when I checked in. Shuttle didn’t arrive as scheduled. And when tried to contact the hotel they did not answer the phone.
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Apr 2024
Response from Arjun Tataria on 2 May 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, amenities
The place is nice. Stayed for two nights. There was no room service. No one answered the phones for hours. Had to walk across the street to get food. When I checked out , instead of handing me back my $250 damage deposit, they took another $250 by accident. Still owe me $500 as I caught it later. Could be better overall
Stayed 2 nights in Apr 2024
Response from Arjun Tataria on 30 Apr 2024
Dear Valued Guest,Thank you for sharing your experience with us. We're genuinely sorry to hear about the inconveniences you encountered during your stay. Rest assured, your feedback is invaluable, and we're committed to addressing these issues promptly. We apologize for the lack of room service and the delayed response on the phones, as well as the error with your damage deposit. Your satisfaction is our priority, and we're working diligently to ensure a smoother experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay. If there's anything further we can do to make amends, please don't hesitate to reach out to us directly.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Chanchal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Arjun Tataria on 30 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Natalia B.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good generally
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 30 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Ahsan ul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 30 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport