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Reviews of Crowne Plaza Toronto Airport, an IHG Hotel

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 392 out of 1012 reviews" "
Rating 8 - Good. 282 out of 1012 reviews" "
Rating 6 - Okay. 142 out of 1012 reviews" "
Rating 4 - Poor. 79 out of 1012 reviews" "
Rating 2 - Terrible. 117 out of 1012 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection of restaurants
Stayed 1 night in Apr 2024

2/10 Terrible

Gilad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is run down and outdated. It took me 15 minutes to get attention at the front desk. The rooms are small, dirty, dark and smelly. The furniture is rundown and tired. The road noise is extremely loud. I checked out after the first night and found a better place a few minutes away.
Stayed 5 nights in Apr 2024

10/10 Excellent

danisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very nice and helpful pleasant too
Stayed 1 night in Apr 2024

8/10 Good

Claudette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the restaurant was excellent. Check in was quick and the person was very friendly.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 19 Apr 2024
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the excellent food in our restaurant and that your check-in experience was quick and pleasant.Providing exceptional service and delicious food are our top priorities, and we're delighted that we met your expectations during your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful experience soon.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 19 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Julie Cranham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested online I ask for a king with a walk-in shower and I got a regular double bed room with a bath tub
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 19 Apr 2024
Dear Valued Guest,Thank you for taking the time to provide feedback about your recent stay. We appreciate your positive rating despite the room allocation issue.We apologize for any inconvenience caused and assure you that we're taking steps to prevent similar occurrences in the future. Your satisfaction is our priority, and we're grateful for your understanding.If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to welcoming you back for a flawless stay.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

4/10 Poor

Graham

Disliked: Property conditions & facilities
This location is convenient/accessible and was priced competitively. However, the hallways on my floor were littered with garbage the evening I checked in and this was still the case the next morning. As well, my shower had not been adequately cleaned. This was disappointing as I had expected more from this hotel chain.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 18 Apr 2024
Dear Valued Guest,Thank you for your feedback. We're glad you found our location convenient and our pricing competitive. We apologize for the cleanliness issues you experienced with littered hallways and an inadequately cleaned shower. Rest assured, we've addressed these concerns with our team to prevent future occurrences. We value your input and hope to welcome you back for a better experience in the future.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Robbin, Irricana

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice hotel - a little outdated for the rooms but was good enough for the quick stop over for the next flight. Shuttle driver was not pleasant and appeared to hate his job. Expected us to lift the luggage in back until I gave the look - like uhm this is your job to load and stack lol think it made him more upset.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 17 Apr 2024
Thank you for sharing your feedback. We apologize for any inconvenience caused by the shuttle service. We will address this matter with our team to ensure a better experience for our guests in the future. Glad to hear the hotel served its purpose for your stopover. Thank you for sharing your experience!.Sincerely,Guest Services Manager.

8/10 Good

Jason

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 18 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Scott, Bishops Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, airport shuttle, comfortable room.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 17 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Thank You & Regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was overall good. Only complaint was the check-in. Waited an hour in line before we reached the front counter. Clerk was very pleasant when we got to her, but wait was too long.
Stayed 2 nights in Apr 2024
Response from Arjun Tataria on 17 Apr 2024
Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that your overall stay was good, but we apologize for the inconvenience you experienced during check-in.Your patience during the wait is appreciated, and we understand that your time is valuable. We'll review our procedures to ensure that similar delays are avoided in the future.We're glad to hear that our clerk provided pleasant service once you reached the front counter. Your satisfaction is important to us, and we'll strive to improve our service for a smoother check-in experience.Thank you for choosing to stay with us, and we hope to welcome you back soon.Warm regards,Arjun TatariaAsst Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

marcela

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful time there
Stayed 2 nights in Apr 2024
Response from Arjun Tataria on 15 Apr 2024
Dear Valued Guest,Thank you sincerely for your fantastic review! We're overjoyed to hear that you had such a positive experience with us. Your feedback is invaluable and inspires us to keep striving for excellence. If there's ever anything we can assist you with, please don't hesitate to let us know.Best regards,Arjun TatariaAsst Front Office Manager

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a layover in Toronto. Staff were excellent and mutiple restaurants just across the parking lot. Also, provides free shuttle service every half hour 24/7 to and from the airport. ⭐️⭐️⭐️⭐️⭐️🖐
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 14 Apr 2024
Dear Valued Guest,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had a fantastic stay during your layover in Toronto.Our team takes great pride in providing excellent service, and we're delighted to hear that you found our staff to be outstanding. It's also fantastic to know that you enjoyed the convenience of having multiple restaurants nearby and that our complimentary shuttle service met your needs seamlessly.We truly appreciate your five-star rating and your kind words. Should your travels bring you back to Toronto in the future, we would be honored to welcome you back for another exceptional stay!Warm regards,Arjun TatariaAsst Front Office Manager

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 14 Apr 2024
Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.We are delighted that you enjoyed your stay, location of the hotel and service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Toronto Airport Hotel. Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Safe Nice and
Stayed 3 nights in Apr 2024
Response from Arjun Tataria on 14 Apr 2024
Dear Valued Guest, Thank you for your kind review and I am very honored that you have chosen our hotel for your stay.We strive in providing a memorable stay for all of our guests and I am delighted to hear that we were able to exceed your expectations.Kindly know that I will share your wonderful comments with the team. Thank you again for being our guests and we look forward to welcoming you back for another memorable stay in the future.Kind Regards, Arjun TatariaGuest Service Manager

2/10 Terrible

Mustapha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about your property. The carpets are dirty. There was rubbish left on the tables by the elevators. Always untidy. The housekeeping service was Incompetent, left bin bags on my suitcase, didn’t empty the bin. Duvets and towels not serviced properly.
Stayed 5 nights in Apr 2024
Response from Arjun Tataria on 14 Apr 2024
Dear Guest,We're deeply sorry for the shortcomings you experienced during your stay. Rest assured, we're taking immediate steps to address these issues. Your feedback is invaluable, and we're committed to improving our standards.Warm regards,Arjun TatariaGuest Service Manager

6/10 Okay

jenny

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Arjun Tataria on 14 Apr 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. We appreciate your feedback and would like to learn more about your experience to better understand how we can improve.If you have any specific comments or concerns you'd like to share with us, please don't hesitate to reach out. We're committed to ensuring all our guests have a positive experience, and your input is invaluable in helping us achieve that goal.Best regards,Arjun TatariaAsst Front Office Manager

4/10 Poor

Caitlin

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 14 Apr 2024
Dear Valued Guest,Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.Please accept my sincere apologies for your experience at the hotel during your stay with us, it is not good reflection on us but I can assure you that it is not common practice and I have discussed your feedback with the team and managers concerned to ensure we maintain our high service standards and ensure our guests experience is enhanced. Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Toronto Airport Hotel.Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. The only inconvenience is that the hotel is located away from all stores.
Stayed 3 nights in Apr 2024
Response from Arjun Tataria on 10 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAsst Front Office Manager

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was great
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 10 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAsst Front Office Manager

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 10 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAsst Front Office Manager

2/10 Terrible

melissa hc

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked to have a pool for the kid. Then advised the pool is closed. Second floor hallway smelled like it was a smoking floor. But the real disappointment is front desk staff avoiding guests when the airport shuttle was 20 mins late. Didn’t care — just grinned when he finally bothered to come out. Would never stay here again. Oh — and the room lacked lighting . We were fumbling around at 5:30 am in the dark trying to get packed.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 10 Apr 2024
Dear Valued Guest,We apologize for the inconvenience you experienced during your stay. Your feedback about the pool closure, hallway odor, delayed shuttle service, and lack of assistance from our staff is noted. We'll address these issues internally to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to make it right in the future.Best regards,Arjun TatariaAsst Front Office Manager

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot.
Stayed 4 nights in Apr 2024
Response from Arjun Tataria on 8 Apr 2024
Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.We are delighted that you enjoyed your stay, location of the hotel and service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Toronto Airport Hotel. Kind Regards, Arjun TatariaGuest Service Manager

6/10 Okay

Ana Maria

Travelled with group
Liked: Amenities
Did not like the way the front desk personel treated us.
Stayed 1 night in Apr 2024

8/10 Good

Yashmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 10 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAsst Front Office Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 8 Apr 2024
Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.We are delighted that you enjoyed your stay, location of the hotel and service from staff. It is part of our culture to celebrate success and receiving positive feedback is an integral part of this process. I will share you kind words with the team.Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Toronto Airport Hotel. Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

Kaylyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking Is awful. There is no room unless you drive a smart car .
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 7 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport

6/10 Okay

Leah

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall the room did what it needed to do and it was nice. It didn’t seem very clean though, we kept finding hair in the bathroom and in the towels. The sofa had a stain and the towels are hard and small. You get what you pay for I guess.
Stayed 4 nights in Mar 2024
Response from Arjun Tataria on 8 Apr 2024
Dear Valued Guest,Thank you for sharing your feedback with us. We're glad to hear that the room met your needs overall, but we apologize for the cleanliness issues you encountered. We take cleanliness very seriously and will address these concerns with our housekeeping team to ensure improvements are made. Additionally, we appreciate your comments about the sofa stain and the quality of the towels. Your feedback helps us identify areas for improvement, and we will work to enhance the overall guest experience. Thank you for choosing our hotel, and we hope to welcome you back for a more satisfactory stay in the future.Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Tony was really kind and attentive. Great location an facilities.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 7 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport

2/10 Terrible

Denny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No soap, no towels, no coffee maker in room, coffee machine broken in the lobby and the market had zero healthy snack options aside from expensive water and oranges.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 8 Apr 2024
Dear Valued Guest,Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.Please accept my sincere apologies for your experience at the hotel during your stay with us, it is not good reflection on us but I can assure you that it is not common practice and I have discussed your feedback with the team and managers concerned to ensure we maintain our high service standards and ensure our guests experience is enhanced. Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Toronto Airport Hotel.Kind Regards, Arjun TatariaGuest Service Manager

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dining menu was great. Steak bites, minestrone soup and mushroom ravioli were all excellent. Room spotless, corridors clean, dining and bar areas clean
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 7 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was parking lot. Very full.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 7 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 7 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked at this hotel based on Expedia rating. NO WAY this is a 4star property, more like a single star at best! Not very clean or organized, room wasn’t the cleanest or updated, bar and resto were not appealing on any level— including standing and waiting for a drink while the bar tender organized his bills. I decided safest to lay on top of covers until my 04:30 wake up.
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 8 Apr 2024
Dear Valued Guest,Thank you very much for taking the time to provide us with your valuable feedback following your recent stay with us. We appreciate your feedback as it gives us an opportunity to improve upon our service and product.Please accept my sincere apologies for your experience at the hotel during your stay with us, it is not good reflection on us but I can assure you that it is not common practice and I have discussed your feedback with the team and managers concerned to ensure we maintain our high service standards and ensure our guests experience is enhanced. Once again thank you very much for your valuable feedback and we look forward to welcoming you back at the Crowne Plaza Toronto Airport Hotel.Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 7 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.Best regards,Arjun TatariaAssistant Front Office ManagerCrowne Plaza Toronto Airport

10/10 Excellent

Mike P.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back!
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 5 Apr 2024
Dear Valued Guest, Thank you for your excellent review! We're thrilled to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Kind Regards, Arjun TatariaGuest Service Manager

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 5 Apr 2024
Dear Valued Guest, Thank you for your excellent review! We're thrilled to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arjun Tataria on 5 Apr 2024
Dear Valued Guest, Thank you for your excellent review! We're thrilled to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Kind Regards, Arjun TatariaGuest Service Manager

8/10 Good

Carrie June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 5 Apr 2024
Dear Valued Guest, Thank you for your excellent review! We're thrilled to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Kind Regards, Arjun TatariaGuest Service Manager

8/10 Good

frederick, Beverly Hills

Professional as expected
Stayed 1 night in Apr 2024
Response from Arjun Tataria on 5 Apr 2024
Dear Valued Guest, Thank you for your excellent review! We're thrilled to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Kind Regards, Arjun TatariaGuest Service Manager

8/10 Good

Izzy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
good place overall
Stayed 1 night in Mar 2024
Response from Arjun Tataria on 5 Apr 2024
Dear Valued Guest, Thank you for your excellent review! We're thrilled to hear that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.Kind Regards, Arjun TatariaGuest Service Manager

10/10 Excellent

Pierre

Travelled with family
As an handicap person walking with 2 crutches, I forgot to ask for a more adapted adjustments like bars in shower for security preventing a fall and a lower mattress for the bed…do you have bedrooms which such equipment so next time I would ask for it. Thank you and again we have enjoyed to stay at Crown Plaza. Pierre Ginet ‘s wife Louise Page room 918
Stayed 3 nights in Mar 2024
Response from Arjun Tataria on 2 Apr 2024
Dear Valued Guest,Thank you so much for your feedback and for choosing to stay with us at Crown Plaza. We're delighted to hear that you enjoyed your stay overall.We sincerely apologize for any inconvenience you experienced due to the lack of adapted adjustments in your room. Ensuring the comfort and safety of all our guests, including those with specific needs, is of utmost importance to us.We do offer accessible rooms with features such as grab bars in the shower and lower beds for guests who require them. Next time, please don't hesitate to inform us of your specific requirements when making your reservation, and we will ensure that you are accommodated in a room that meets your needs perfectly.Thank you again for your valuable feedback. We look forward to welcoming you back and providing you with a more comfortable and enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Venessa

Travelled with family and small children
Liked: Staff & service
Shower curtains needs to be change. Staff is very friendly. Would have given five star if the shower curtain inside the bath was clean. The outside shower curtain is but inside one still have the water stain and brown line( white shower curtains (
Stayed 2 nights in Mar 2024
Response from Arjun Tataria on 2 Apr 2024
Dear Valued Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff to be very friendly. However, we apologize for any inconvenience caused by the condition of the shower curtain inside the bath.Ensuring cleanliness and comfort in our rooms is a top priority, and we're sorry to hear that we fell short in this aspect. Your feedback regarding the shower curtain is valuable, and we will address this issue promptly to ensure it doesn't happen again in the future.We appreciate your honesty, and we hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to make your next stay with us exceptional, please don't hesitate to let us know. We strive to provide all our guests with a five-star experience, and we're committed to making it right for you.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Reception staff was helpful and friendly but there could have been more of them to avoid long wait. Car charger would not work for me but was apparently OK for another vehicle. Restaurant was very cold and noisy. My burger had mushrooms hidden which made for an unpleasant discovery 1/3rd of the way through.
Stayed 3 nights in Mar 2024
Response from Arjun Tataria on 31 Mar 2024
Dear Valued Guest,Thank you for your feedback. We're glad to hear our reception staff made a positive impression. We apologize for any wait times and the inconvenience with the car charger. We'll address these issues promptly. Additionally, we're sorry about the dining experience and the unexpected mushrooms in your burger. We'll work to improve in these areas. Your input is valuable, and we hope to welcome you back for a better experience.Best regards,Arjun TatariaAsst Front Office Managerafom@crowneplazaTO.com

2/10 Terrible

Mayas

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyona Nasibyans on 4 Apr 2024
Dear Mayas, we certainly regret to see that our service failed in delivering a great hotel stay experience. Kindly receive my sincere apology on behalf of the hotel team. Should there be details you would like to share with us, I would love to investigate further. I remain at your service and hope for an opportunity to win your heart back. Sincerely Yours, Alyona NasibyansAssistant General Manager

10/10 Excellent

Dzhilbert

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Arjun Tataria on 2 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alyona Nasibyans on 4 Apr 2024
Dear Carmen, Thank you for taking the time to share your feedback. We're sorry to hear that your overall enjoyment of the hotel fell short of expectations. Please know that we take your experience seriously. If you have any specific concerns you'd like to address, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future. Sincerely Yours, Alyona NasibyansAssistant General Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it
Stayed 1 night in Mar 2024
Response from Arjun Tataria on 2 Apr 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.

10/10 Excellent

Jennifer, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and dining are amazing.
Stayed 1 night in Mar 2024
Response from Amrit - Guest services Manager on 29 Mar 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay great location for airport
Stayed 1 night in Mar 2024
Response from Amrit - Guest Services Manager on 29 Mar 2024
Dear Valued Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your experience with us. Your feedback motivates us to continue delivering exceptional service. If you ever need anything else, please don't hesitate to reach out.