2 indoor pools, seasonal outdoor pool, pool cabanas (surcharge)

Reviews of Best Western Parkway Hotel Toronto North

3.5 out of 5
Best Western Parkway Hotel Toronto North
600 Highway 7 East, Richmond Hill, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 734 out of 1461 reviews" "
Rating 8 - Good. 387 out of 1461 reviews" "
Rating 6 - Okay. 152 out of 1461 reviews" "
Rating 4 - Poor. 98 out of 1461 reviews" "
Rating 2 - Terrible. 90 out of 1461 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities
They should add extra blanket in case one would need it at night
Stayed 1 night in May 2024
Response from Executive Assistant on 28 May 2024
Dear Damaris, We are so pleased to know that your stay was enjoyable. Feedback is always encouraging as it gives us an opportunity to understand different perspectives and implement improvements that allow us to continue to deliver a superior experience for you and other guests in the future. We hope to welcome you back soon.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Amenities
Nice. spacious and clean rooms. Super comfortable bed! All around a really great place to stay
Stayed 3 nights in May 2024
Response from Executive Assistant on 28 May 2024
Dear Angela, On behalf of our entire hotel team, we thank you for taking the time to give us your thoughts. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

2/10 Terrible

Arash

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to inform all people that I have the worst experience with this hotel. It happened to me to book a date by mistake and then tried to call them right away to make the correction and rebook for another date. They simply denied and asked me to pay for the new booking. Plus, Expedia did not help at all. I do not recommend this Hotel at all as this happened to me before and other hotels agreed to re-book and accommodate the request.
Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear Arash, Thank you for taking the time to share your thoughts. I am saddened to hear that you had a negative experience with booking. I have shared your feedback with the leadership team to focus on training our associates to provide superior guest experiences. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

4/10 Poor

Zachary

Travelled with group
Disliked: Staff & service
_
Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear Zachary, Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excellent

Thomas

.
Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear Thomas, Your business is very important to us, and we value your feedback. We are thrilled to know your stay was rated a 5/5. We hope you will come back again soon.

10/10 Excellent

Regina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Clean environment Big room, highly recommanded.
Stayed 3 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Regina, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are pleased to know that you enjoyed your time with us. My hope is that all our guests, upon check out, leave with positive impressions and lasting memories.

6/10 Okay

Prabhsimran Singh

Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear Prabhsimran Singh, We recognize your time is valuable and appreciate the feedback you have provided. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had an outdoor pool
Stayed 3 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Michele, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.

10/10 Excellent

Courteney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is to die for
Stayed 2 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Courteney, Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We appreciate that you let us know you enjoyed our pool. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jody, London

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great idea to combine a fitness family with a hotel. I really liked having a full fledged swimming pool where I could do laps (rather than a tiny pool photographed to look bigger like most hotels). I wish I’d had more time so I could have also used the well equipped gym. Rooms were clean, comfortable and modern.
Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear Jody, We are pleased to know that you enjoyed your time with us. I am grateful for your feedback which lets us know that we exceeded your expectations and that your stay was such a positive experience. We appreciate you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Michael dela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Michael Dela, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback is always encouraging to us and we appreciate you.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Mykhailo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Mykhailo, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Clyde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the services was number one. The people was very nice and it will be where i will stay anytime i travel down that way
Stayed 5 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Clyde, Providing the highest level of hospitality is our number one priority and your satisfaction is important to us, which is why your feedback is so valuable. We are thrilled to know we exceeded your expectations and that your stay was enjoyable. It was a pleasure to have you as our guest, we hope you choose to stay with us again.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Executive Assistant on 27 May 2024
Dear Tatiana, Thank you for taking the time to let us know about your experience. Positive feedback is always encouraging to us and we appreciate you. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Natasha, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Natasha, Thank you for choosing to stay with us.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. My hope is that all our guests experience a relaxing and peaceful stay and we appreciate the feedback you have provided.

4/10 Poor

Qina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Qina, Thank you for taking the time to let us know about your experience while staying with us. I am saddened to hear that your stay was not enjoyable, as I hope that all our guests enjoy a relaxing and peaceful stay with us. Please accept my sincere apologies that this was not your experience and we failed to meet your expectations. We look forward to welcoming you back so that we may have another opportunity to provide you with a superior experience.

6/10 Okay

harley

Travelled with family and small children
Liked: Cleanliness, staff & service
Pool, sauna, gym
Stayed 4 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Harley, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

YOU JIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a indoor & outdoor pool, squash, ping pong, pool, gym, good facilities. There is a fee for visitors from outside. But free to use for the hotel guests. As a family of 4 we enjoyed playing squash while we stay there which is not we expected. We reserved 2 queen size beds but we offered in 2 double beds bedroom. That made us little uncomfortable. Overall we would like to recommend this hotel to others.
Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear You Jin, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We appreciate that you let us know what you liked about your stay and how we can improve, this will help us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Triston

Liked: Cleanliness, staff & service, property conditions & facilities
Unexpected amenities
Stayed 3 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Triston, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We appreciate that you let us know what you liked about your stay. I hope that you will consider staying with us again.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Well Cleaned. Exterior/halls dated
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We appreciate that you let us know what you liked about your stay and how we can improve, this will help us deliver a superior experience for you and other guests in the future.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent but our room had a leak and the shower doors didn’t close all the way. Otherwise I loved it!
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Samantha, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. I am grateful for your feedback which helps us implement improvements while continuing to deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Karine, On behalf of our entire hotel team, we thank you for taking the time to give us a rating. It is always encouraging to hear positive feedback. We hope to welcome you again soon.

8/10 Good

bailey

Stayed 1 night in May 2024
Response from Executive Assistant on 22 May 2024
Dear Bailey, Thank you for taking the time to give us a review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

4/10 Poor

Annette

Travelled with family
Disliked: Property conditions & facilities
Disappointed! Smelly carpet, the air conditioning was out of control, and the engine was extremely noisy throughout the whole night.
Stayed 1 night in May 2024
Response from Executive Assistant on 22 May 2024
Dear Annette, Thank you for taking the time to let us know about your experience while staying with us. I am truly sorry that you did not enjoy your stay with us and I am grateful for the detail you have provided in your review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Dan, EDMONTON

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Dan, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness
Some rooms of the first floor without windows. You can imagine to stay 3 days in it.
Stayed 3 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Anthony, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Maria Pinky, Thornbury

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Maria Pinky, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was nice and clean. Good location
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Christina, We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. I am grateful for your feedback because it gives the foundation to implement improvements and in addition, gives our teams encouragement for the all that they do. We hope you choose to stay with us again.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, amenities
The staff was extremely nice and went out of their way to make our stay enjoyable
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Pamela, We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback and individual recognition give us encouragement, particularly when it comes from those who matter the most – you! I hope you choose to stay with us again, whenever your travels bring you back to the area.

8/10 Good

Harsha

Travelled with partner
Disliked: Property conditions & facilities
Room is too small even though they charged regular rent.
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Harsha, Thank you for completing the survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Sujing

Travelled with family
Liked: Staff & service
The first floor has strong smoke smells. The coffee maker machine was dirty, looks never been cleaned inside.
Stayed 2 nights in Apr 2024
Response from Executive Assistant on 17 May 2024
Dear Sujing, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Please accept my sincere apologies that this was not your experience and we failed to meet your expectations. I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Executive Assistant on 17 May 2024
Dear Mackenzie, On behalf of our entire hotel team, we thank you for taking the time to give us a 5/5 rating. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

10/10 Excellent

irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Irina, Thank you for choosing to stay with us. I am happy that your time was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.

10/10 Excellent

Rachel

Business traveller
Liked: Staff & service
Disliked: Amenities
It was to far
Stayed 2 nights in May 2024
Response from Executive Assistant on 22 May 2024
Dear Rachel, Thank you for completing the survey regarding your recent stay at our property. We are pleased to know that you enjoyed your time with us. My hope is that all our guests experience a relaxing and peaceful stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Executive Assistant on 17 May 2024
Dear Wendy, I recognize your time is valuable and appreciate the feedback you have provided. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

8/10 Good

Tivontee

Liked: Cleanliness, staff & service
Enjoyed my stay
Stayed 2 nights in May 2024
Response from Executive Assistant on 13 May 2024
Dear Tivontee, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Nas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time
Stayed 1 night in May 2024
Response from Executive Assistant on 13 May 2024
Dear Nas, Thank you for completing the survey regarding your recent stay at our property. Positive feedback is always encouraging, particularly when it comes from those who matter the most – you! We hope you will come back and see us again soon.

10/10 Excellent

Valentin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Everything was great!
Stayed 1 night in May 2024
Response from Executive Assistant on 13 May 2024
Dear Valentin, Providing the highest level of hospitality is our number one priority and your satisfaction is important to us. We are so pleased to know we exceeded your expectations and that your stay was enjoyable. We hope you will come back and see us again soon.

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in May 2024
Response from Executive Assistant on 10 May 2024
Dear Alireza, We are delighted to have been your chosen hotel during your recent stay in Richmond Hill. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you back soon.

10/10 Excellent

Herman T

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Executive Assistant on 13 May 2024
Dear Herman T, We are so pleased to know we exceeded your expectations and that your stay was enjoyable. Positive feedback and individual recognition give us encouragement, particularly when it comes from those who matter the most – you!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced
Stayed 2 nights in May 2024
Response from Executive Assistant on 9 May 2024
Dear Victoria, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Hussein

Stayed 1 night in May 2024

2/10 Terrible

Pauline

Disliked: Cleanliness, staff & service, property conditions & facilities
They tried to kick me out of the room when I have booked a night. They thought I haven’t made a reservation. There’s also a cockroach in the room. Terrible service and they didn’t apologize
Stayed 1 night in May 2024
Response from Executive Assistant on 8 May 2024
Dear Pauline, I recognize your time is valuable and appreciate the feedback you have provided. Receiving efficient service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. It was not our intention to create a frustrating situation with miscommunication. We have used your feedback to make improvements in our services to ensure this is an isolated incident. We hope you choose to stay with us again.

6/10 Okay

Katarzyna

Travelled with group
Liked: Staff & service
Good area and easy to drive to
Stayed 1 night in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Katarzyna, On behalf of the entire hotel team, thank you for taking the time to let us know about your experience while staying with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During check-in, we were not advised where the breakfast room was or the time it was opened. I was down in that area for day surgery. One of your staff got out a wheel chair for me and appreciated that very much.
Stayed 2 nights in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Marilyn, On behalf of our entire hotel team, we thank you for taking the time to give us a 4/5 rating and we appreciate the details you have provided. I am grateful for your feedback because it gives us the foundation to implement improvements. It was a pleasure to have you as our guest, and I hope we have another opportunity in hosting you again.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kunal did an amazing job. Very professional and very kind!
Stayed 1 night in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Dan, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Virginia, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like that it doesn’t have a ramp for suitcases. Hard to carry them on the stairs.
Stayed 8 nights in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Virginia, Thank you for taking the time to give us a review. We are so pleased to know that your stay was enjoyable. Feedback is always encouraging as it gives us an opportunity to understand different perspectives and implement improvements that allow us to continue to deliver a superior experience for you and other guests in the future.

10/10 Excellent

Charnel

Stayed 1 night in May 2024
Response from Executive Assistant on 27 May 2024
Dear Charnel, Thank you for taking the time to give us a wonderful 5/5 review. We appreciate your feedback and are very happy that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Tefa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite.
Stayed 1 night in Apr 2024
Response from Executive Assistant on 6 May 2024
Dear Tefa, Thank you for choosing to stay at the Best Western Parkway Hotel.I am happy that your time with us was enjoyable, and the accommodations and services were what you expected and deserve. We appreciate the feedback you have provided.