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Great place to stay in Toledo. What made it special was the friendly staff, fast check in, and the bus that stops in front of the hotel that takes you to the center of town.
Con el atractivo de su ubicacion en Toledo, no se dispuso de quien nos apoyara con nuestro equipaje y un poco retirado de los atractivos turisticos de la ciudad.
El personal de recepcion muy amables y con apoyo de como tener nuestra mejor logistica.
Fernando
Stayed 1 night in Oct 2023
6/10 Okay
Emeric
Travelled with partner
24 Oct 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
Good: the receptionist was very nice and helpful. Nice view from the room; quiet; good parking. Not good: towels were not clean - found someone’s hair in one of them; the floor was super dirty; the toilet seat kept moving when you sat on it; the bathroom looked like it had seen better days. Definitely not a four star hotel.
Overall we enjoyed our 2 nights here. The room was clean but the patio needed a good brush. The prices for the mini bar and hotel bar were very competitive, unlike many hotels! Perhaps reception could volunteer information about bus times (the stop is right outside the hotel). It is a good 35 minutes walk into the old town so the bus is needed on hot days.
Tired property. Mild around shower screen and around bath. Felt unclean. If we had booked for more than one night we would have moved to another hotel.
This property while not close to town is a short taxi ride away. Great staff, service and breakfast was the best we’ve had so far this trip. Highly recommend.
I have a perfect stay at this hotel. The staff and service was great. The third view from my room was marvellous and breathtakingly beautiful. Thank you.
Hotel with the best view of the city of Toledo. Room facilities seemed a bit dated.
Otsuki
Stayed 2 nights in Jul 2023
Response from Javier M. | Front Desk on 20 Jul 2023
Dear Otsuki,Thank you very much for share your comments about your stay in Toledo.We are thrilled to hear that you had a highly enjoyable stay with us.We hope to have the pleasure of welcoming you back to AC Ciudad de Toledo.best regards
¡Muchas gracias!Esperamos que haya tenido buena estancia.
8/10 Good
Fernando
13 Jun 2023
Fernando
Stayed 2 nights in Jun 2023
Response from Javier M. | Front Desk on 14 Jun 2023
Estimado Fernando,Muchas gracias por haber tomado unos minutos para valorar su estancia en AC Ciudad de Toledo.Ha sido un placer poder atenderle personalmente durante su estancia en nuestro Hotel.Esperamos poder volver a recibirle en un futuro próximo,Reciba un cordial saludo.
Our stay at the AC Hotel Ciudad de Toledo was more than I expected. Our room had an old world charm with an incredible view of the old city of Toledo. The hotel is within an easy walking distance to the center of the city.
The staff could not have been more pleasant or helpful.
The hotel has parking on site and offer breakfast (😊).
Mary
Stayed 2 nights in May 2023
Response from Javier M | Front Desk on 27 May 2023
Dear Mary,Thank you very much for your amazing review after your stay in AC Ciudad de Toledo.We are very proud to know that the Hotel and our service helped you to have and unforgettable stay.I hope can welcoming you very soon in Toledo!
8/10 Good
Chris
16 May 2023
Liked: Cleanliness, staff & service, amenities
AC did not work properly and was extremely noisy.
Everything else was very good
Chris
Stayed 1 night in May 2023
Response from Javier M on 17 May 2023
Dear Chris,Thank you very much for choosing AC Ciudad de Toledo by Marriott for your stay in Toledo.We appreciate your time in answering the questionnaire and valuing your experience.We will pass your feedback to all the departments involved to improve and work on offering an excellent service.We look forward to welcoming you again in the future.
Response from Javier M. | Front Desk on 9 May 2023
Estimada Cristina,Muchas gracias por haber tomado unos minutos para valorar su estancia en AC Ciudad de Toledo.Sus comentarios y valoraciones son vitales para nosotros, pues nos ayudan a seguir implementando un servicio a la altura de sus expectativas al mismo tiempo que nos permite detectar oportunidades de mejora.Fue un absoluto placer poder darles la bienvenida durante su estancia en AC Ciudad de Toledo.Esperamos poder volver a recibirles en un futuro próximo en nuestro Hotel.
room was small, would like a non slip mat in the bath tub, staff was excellent
Lilly
Stayed 2 nights in Mar 2023
Response from Javier M. | Front Desk on 21 Mar 2023
Dear Lillly,thank you very much for the great value you have provide to your stay in our Hotel.We are pleased to know you have enjoyed a nice stay in Toledo. Wishing to welcoming you very soon!kind regards,
10/10 Excellent
Lorne
Travelled with partner
28 Dec 2022
Liked: Cleanliness, staff & service
Great room with view a little far out wish there were more restraints around
Lorne
Response from Javier M | Front Desk on 16 Feb 2023
Dear Lorne,Thank you very much for review your stay in AC Toledo!We are glad that your stay with us was pleasant.We look forward to seeing you again.Best regards,
Lovely comfortable room with an excellent balcony area
Jason
Stayed 2 nights in Sep 2022
2/10 Terrible
Dawn
20 Sept 2022
Liked: Room comfort
Disliked: Staff & service
Ok but don’t want to know after you leave
It was ok. I left a bag behind with all my cardiac medication and my husbands mobile phone. I rang as soon as I realised. I aske if it could be posted to my present hotel as I am not well enough to drive. I was told I have to arrange. I have tried 4 companies. The Correos in Calafell asked them to send they refused I have offered to pay in advance
Amazing view of the old city of Toledo frim the bar and restaurant. Felt a little tired, bathroom needs updating but overall very good room. Staff extremely helpful and pleasant. Continental breakfast excellent, lovely pleasant breakfast room.
Would definitely stay again.
The property was very well positioned with great views of the city. The only downside was that the restaurant closed for dinner from a few days before we arrived.
Farther from downtown Toledo. However right next to one of the hop on hop off stop. Room felt outdated and we were give twin beds for a couple. Not sure if I would choose to stay there again. However, if it’s the only choice, it’s ok
I don't expect how wonderful is this AC hotel. The staff is friendly, the room is super clean. I stayed in the room has the terrace . The view is fantastic 👌 wonderful!
Tam
Stayed 4 nights in May 2022
6/10 Okay
Vanesa Liana
30 May 2022
Liked: Cleanliness
OK stay
We paid for a room with a view, but the view was very limited, through a tiny window. No electrical or USB outlet near bed. Limited staff and offerings in restaurant. Small room . Great breakfast at great price. No difficulty parking
Response from Clara S. - Front Desk on 29 Dec 2021
Dear Thomas,
Thank you very much for taking the time to share your experience at our hotel.
We are glad to hear that you enjoyed your stay and the treatment you received.
We look forward to seeing you again.
4/10 Poor
Ramona, Oakland
Travelled with family
24 Nov 2021
Disliked: Staff & service, amenities
Rude staff and not worth the value
Ramona
Stayed 1 night in Nov 2021
Response from Clara S. - Front Desk on 29 Dec 2021
Dear Ramona,
Thank you very much for taking the time to share your experience at our hotel.
Your opinion helps us to improve.
Kind regards,