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Reviews of Smile Hotel Asakusa

3 out of 5
Smile Hotel Asakusa
6-35-8 Asakusa, Taito-ku, Tokyo, Tokyo-to

Reviews

7.6

Good

Rating 10 - Excellent. 122 out of 499 reviews" "
Rating 8 - Good. 206 out of 499 reviews" "
Rating 6 - Okay. 128 out of 499 reviews" "
Rating 4 - Poor. 24 out of 499 reviews" "
Rating 2 - Terrible. 19 out of 499 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and polite,two bed room bit small but workable.pleasent.
Stayed 3 nights in May 2024

8/10 Good

Joyce Ann, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from フロントスタッフ on 19 Apr 2024
Thank you very much for staying at Smile Hotel Asakusa.We look forward to having you stay with us again when you are in the Asakusa area.All of us at Smile Hotel Asakusa look forward to welcoming you again.

10/10 Excellent

Noboru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Good size
Stayed 1 night in Mar 2024
Response from フロントスタッフ on 14 Apr 2024
Thank you very much for staying at Smile Hotel Asakusa.We are delighted to hear that you had a pleasant stay with us during your stay.We look forward to having you stay with us again when you are in the Asakusa area.We look forward to welcoming you next time.

2/10 Terrible

Pimmada

Stayed 1 night in Feb 2024
Response from Front on 29 Mar 2024
Thank you very much for staying at Smile Hotel Asakusa.If you have any concerns during your stay, please let us know at the front desk.If you have a chance to visit Asakusa again, we hope you will stay at Smile Hotel Asakusa.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Smile Hotel Asakusa on 18 Feb 2024
Thank you very much for choosing Smile Hotel Asakusa from among many hotels.We are relieved to hear that you were satisfied with our service.We will continue to make every effort to be your hotel of choice.We look forward to serving you again.Thank you for taking time out of your busy schedule to write a review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from スマイルホテル浅草 on 18 Feb 2024
Thank you very much for choosing Smile Hotel Asakusa.We would also like to thank you for taking time out of your busy schedule to write a word-of-mouth review.We will continue to work together as a staff to provide you with even better service in the future.We hope you will visit Smile Hotel Asakusa again when you are in the neighborhood.We look forward to serving you.Smile Hotel Asakusa

4/10 Poor

Sonny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would be okay with the limited transportation and walking but the overall service was pretty poor. I was put on a smoking room when i actually booked a non smoking room, when i ask for an extra pillow they never gave me one despite i complain about my back, they suggested putting towels on my pillow lol but when i asked for towels they said i can only have one. Internet was bad and I asked for help to trouble shoot but no help at all, only on my last night they provided another router. The room is way too small and not well maintained. Now I understand why there is no cancellation or refund on this property. Overall, my stay was not ideal. The good thing is that i try to be out most of the time.
Stayed 8 nights in Dec 2023
Response from Front on 28 Dec 2023
Thank you very much for staying at Smile Hotel Asakusa.Please be advised that there is a limit to the number of items that can be rented out.We will take your words to heart and continue to strive for better customer service in the future.Thank you very much for taking time out of your busy schedule to write this review.

10/10 Excellent

Geanne Francesca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, budget friendly hotel. Perfect for solo or couple travelers! It’s a bit of a walk from the nearest train/metro station but they do have a bus station nearby. Very clean and friendly staff! Walking distance (15 minute walk) to Sensoji temple and shopping area where the Don Quijote and ROX building are. Lots of dining options within 10-15 minute walk. There is a Lawson right across the street and very convenient as well. Check in and check out were both very straightforward. Thank you!!
Stayed 4 nights in Dec 2023
Response from Front desk on 19 Dec 2023
Thank you very much for staying at Smile Hotel Asakusa.Thank you for giving us a perfect score in your review.All of us at the hotel are very pleased to hear that you are satisfied with our services.If you have a chance to visit Asakusa again, we would be delighted if you would like to stay at Smile Hotel Asakusa.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Front desk on 19 Dec 2023
Thank you very much for staying at Smile Hotel Asakusa.Thank you for giving us a perfect score in your review.All of us at the hotel are very pleased to hear that you are satisfied with our services.If you have a chance to visit Asakusa again, we would be delighted if you would like to stay at Smile Hotel Asakusa.

6/10 Okay

NICHOLAS JEREMY JAK-SERN, SINGAPORE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property has made a grave error putting non smoking rooms on the same floor as smoking roo.s. what is the point of this? Smoke pours into the room. The smell was terrible. I have 2 kis witm and they still assigned me that floor.
Stayed 5 nights in Dec 2023
Response from Front desk on 19 Dec 2023
Thank you very much for staying at Smile Hotel Asakusa.We apologize for the inconvenience caused by the lack of consideration for your room, which was a non-smoking room.We hope you are feeling better after we changed your room immediately.We will take your words to heart and continue to strive for better customer service in the future.

2/10 Terrible

Luisa

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from スマイルホテル浅草 on 6 Dec 2023
この度は貴重なご意見ご感想をお寄せいただきましたことを感謝申し上げるとともに今後は、様々なお客様にご納得いただけるサービスをご提供できるよう努めてまいります。またお近くへお越しの際は是非ご利用くださいませ。スタッフ一同お待ちしております。

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was cleaned daily, the cleaning personnel and staff was very friendly. There’s a Lawson 2 minutes away from the hotel and the metro station is pretty close aswell (15min walk).
Stayed 14 nights in Oct 2023
Response from KIM on 4 Nov 2023
Thank you very much for choosing Smile Hotel Asakusa from among many hotels.We are very pleased to hear that you are satisfied with the cleanliness of the rooms and the location of the hotel.We are also very pleased to receive your compliments on our staff's service.We will keep your kind words in mind as we work together to make the hotel a place you would like to stay again in the future.We hope you will visit us again when you come to the neighborhood.All of us at Smile Hotel Asakusa look forward to serving you.Smile Hotel Asakusa

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at a hotel that was conveniently located near the metro and several convenience stores. The hosts were accommodating during the check-in process and even assisted me in shipping my bags to my next destination. The room was tidy, and the shower had hot water. Guests were able to use the onsite wifi for free. The only issue was that the bright blue sign of the hotel lit up part of the room. To improve the experience, the curtains in the larger three bedrooms could be better. Next time, I will request a room not facing the main road or use an eye mask to block out the light from the sign.
Stayed 8 nights in Oct 2023
Response from フロントスタッフ on 23 Oct 2023
この度は、スマイルホテル浅草にご宿泊いただきまして誠にありがとうございます。また、ご丁寧にご感想までお寄せいただきまして、重ねて御礼申し上げます。また浅草エリアにご宿泊される際は、是非当ホテルをご利用くださいませ。

6/10 Okay

yesenia

Travelled with family
Liked: Staff & service
Pretty Average, was expecting a bit more. But honestly it’s very cheap hotel with great areas close by to see (:
Stayed 3 nights in Oct 2023
Response from フロントスタッフ on 23 Oct 2023
この度は、スマイルホテル浅草にご宿泊いただきまして誠にありがとうございます。また、貴重なお時間の中ご感想をお寄せくださり重ねて御礼申し上げます。また浅草エリアにご宿泊される際は、是非当ホテルをご利用くださいませ。

10/10 Excellent

Campoverde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Amazing Staff
Stayed 3 nights in Oct 2023
Response from フロントスタッフ on 23 Oct 2023
この度は、スマイルホテル浅草にご宿泊いただきまして誠にありがとうございます。スタッフの対応についてお褒めの言葉をいただき、スタッフ一同大変嬉しく存じます。また浅草エリアにご宿泊される際は、是非当ホテルをご利用くださいませ。

2/10 Terrible

Kristy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend this hotel. I stayed for about 20 minutes then left for another hotel without a refund. The room was disgusting and they were booked full, so they were unable to change the room. They also had a weird policy where I was supposed to give them the room key back every time I left.
Stayed 7 nights in Jul 2023
Response from フロントスタッフ on 31 Jul 2023
この度は、スマイルホテル浅草にご宿泊いただきまして誠にありがとうございます。数あるホテルの中から手前どものホテルをお選びいただいたにも関わらず、ご不快な思いをさせてしまい誠に申し訳ございません。今回頂いたご意見を参考に、お客様皆様にご満足頂けるよう日々工夫を凝らして参ります。お客様のお声ひとつひとつを真摯に受け止め、スタッフ一丸となって改善に努めてまいりますので、今後ともスマイルホテル浅草を何卒よろしくお願い申し上げます。

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfectly central to all of my needs....
Stayed 19 nights in May 2023
Response from sakakibara on 14 Jun 2023
Thank you very much for staying at Smile Hotel Asakusa.We hope you will visit Smile Hotel Asakusa again when you come to Asakusa.Thank you very much for your review.

4/10 Poor

PV

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was staying at Rm 903. The fan coil unit of the air-con smell poor and were running noisy, with sound of chilled water dripping inside the FCU, which I found myself difficult to sleep. The FCU also looked dirty with rust and grease on its surface. Some warning labels should be added next to the window as the window is large and could have risk of falling. For the common area they looked fine and staffs are kind and helpful. Didn’t expect much as a business hotel, but it’s far below my expectations as I had recently stayed in their Hakata Ekimae Hotel of the Smile Hotel Brand.
Response from フロントスタッフ on 1 May 2023
この度は、スマイルホテル浅草にご宿泊いただきまして誠にありがとうございます。数あるホテルの中から手前どものホテルをお選びいただいたにも関わらず、ご不快な思いをさせてしまい誠に申し訳ございません。お客様にご指摘いただいた点につきましては、ホテル全体で共有のうえ、今後の改善に努めて参ります。また浅草エリアにご宿泊される際は、是非当ホテルをご利用くださいませ。

10/10 Excellent

Swee Lan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were very friendly and helpful. the check-in staff helped me locate my lost back-pack at the airport.
Stayed 10 nights in Apr 2023
Response from フロントスタッフ on 1 May 2023
この度は、スマイルホテル浅草をご利用いただききまして誠にありがとうございます。スタッフの対応についてお褒めの言葉をいただき、スタッフ一同大変嬉しく存じます。また浅草エリアにご宿泊される際は、是非当ホテルをご利用くださいませ。

10/10 Excellent

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2023
Response from フロントスタッフ on 1 May 2023
この度は、スマイルホテル浅草をご利用いただききまして誠にありがとうございます。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the only affordable places I could find that wasn't a hostel. It's in a great walkable location close to many attractions and restaurants, the only complaint would be the bathroom is very small but nonetheless, the water was nice and hot and there is no microwave in the rooms, but one in the common area in the hotel lobby.
Response from Front Desk Staff on 1 Jan 2023
Thank you very much for staying at Smile Hotel Asakusa.We apologize for the inconvenience in the bathroom.The hotel staff is very happy to hear that you had a pleasant stay with us during your stay.

10/10 Excellent

SANJAR ASLIDDINOVICH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2022

6/10 Okay

Akihiro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Thi Thao Trang

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff attitude was surprisingly disappointing. We specifically reserved a non-smoking room (written as such on the confirmation email) but when we got there they still gave us a smoking room, saying that it was only a request, not guaranteed and they will only provide if they can. Why couldn't they say that before hand? Only one staff member can speak English and she was friendly, but in general they were not helpful at all, regardless of communicating in English or Japanese.
Stayed 4 nights in Mar 2022

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Trinity

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute!
The hotel was really clean and cute! Perfect size for a quick trip to the city. The staff was great, kept our bags for us until we checked in so we didn't have to haul them around until 3pm. Will definitely be coming back.
Stayed 1 night in Jul 2021

8/10 Good

Kristen, Woodside, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, cozy room perfectly situated near the Sumida River, just a 7 minute walk from Asakusa station and across the bridge from Skytree! The staff are wonderful and immensely helpful:-) We love the Smile team!
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vending machine on our floor, Lawson nearby, not far away from Asakusa station. Microwave and toilets in the lobby came handy.
Stayed 13 nights in Jul 2019

8/10 Good

Elena

Liked: Cleanliness, staff & service
Old but good.
Good for the price.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019

8/10 Good

pinky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019

2/10 Terrible

Meme

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very old. Furniture are very used, toilet smelling bad, the window didn't close very well so it was cold and noisy even in the 10th floor. Very well located but the price was a little expensive for an old place. Really dirty and bad smell. Won't come back.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling to airport is inconvinent. Have to take the bus, which almost always full, then the train ride, almost always full too.
Stayed 4 nights in Feb 2019

8/10 Good

Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you get what you pay for.
dont expect a lot from a 3-star hotel, but overall we enjoyed our stay here at Asakusa smile hotel. The room was a bit small for the two of us but it is what it is for a 3-star. you can borrow different things from the front desk which is good. The wifi dropped out occasionally. The location was okay, about 20 mins walk from Asakusa metro station and 25 mins walk from Minamisenju JR station. otherwise you can catch the bus just outside the hotel, the buses come very often. dont expect much from the breakfast. They were on sale for 500yen per person but even for 500 yen I wouldnt recommend it.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Kinda far from station. If you hate walking, this maybe not right choice for you.
Stayed 7 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is far from everywhere and rooms are really not friendly. The staff was nice and the rooms were clean
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is hotel offers a reasonable amount of comfort for a decent price. If you want to save money but still stay in a nice location, this is a great hotel for you. The staff were all friendly and helpful, and my room was clean.
Stayed 6 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

4/10 Poor

fahmi, Toronto

Disliked: Cleanliness, property conditions & facilities
One day
The hotel looks old in the inside, and it's about 20 minutes walking from asakusa subway.with the same price you can rent a hotel beside asakusa subway
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
It is a so so hotel in Tokyo, price is not cheap considering its standard and the distance from asakusa station is quite far, about 25 minutes casual walk. But the neighbourhodd is a bit isolated from the hustle and bustle of asakusa. If you are the kind of guy who likes to walk a lot and needs a quiet room, then you're in luck. getting a taxi is easy though, and although the address is considered as asakusa 7 chome, I would say it is more of a MinamiSenju.
Stayed 4 nights in Dec 2017

8/10 Good

Han, Taiwan

Liked: Staff & service
Clean room but not convenience location
Kind service and clean room. However, hotel's location is not very convenience. We have to walk around 15~20 mins. from metro Asakusa station.
Stayed 4 nights in Dec 2017

6/10 Okay

por, thailand

Liked: Cleanliness, staff & service
Far from subway
The hotel is far ffrom subway and no restaurant around there
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, its cheap and comfortable for my friend and I, walk to station about 15 min.
Stayed 1 night in Oct 2017

10/10 Excellent

adi, Nagoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done
Great place to stay and very friendly staff Room are very clean and there is self laundry service machine. Very useful for traveller
Stayed 1 night in Oct 2017

8/10 Good

Eduardo, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the Asakusa area
Good hotel, clean.... rooms are very small.... two adults would have a hard time sleeping in their double beds.... I guess all double beds in Japan are small. Most definitely not the right size bed for a large couple.
Stayed 3 nights in Oct 2017

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
BATHROOMS HAD SMELL COMING FROM DRAINS..
NO ENGLISH SPEAKING STAFF.. BATHROOMS HAD SMELL COMING FROM DRAINS.. FAR FROM METRO, ESPECIALLY WHEN OT RAINS...BUT THEY WERE KIND ENOUGH TO OFFER UMBRELLAS
Stayed 5 nights in Jun 2017