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Reviews of KGA Elite Continental Hotels

3.5 out of 5
KGA Elite Continental Hotels
Main Central Road, Tiruvalla, Kerala

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 47 reviews" "
Rating 8 - Good. 22 out of 47 reviews" "
Rating 6 - Okay. 3 out of 47 reviews" "
Rating 4 - Poor. 3 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 9 May 2024
Dear Mr. Thomas,Thank you for the stay with us and happy to hear that the stay was comfortable with us. Once again welcome back to KGA ELITE

10/10 Excellent

Dhaarini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 12 Apr 2024
Dear Ms. Dhaarini,Thank you for the stay with us and comments. We are happy to know that the stay was comfortable with us. Once again welcome back to KGA ELITE

10/10 Excellent

BECKY, VOORHEES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite created a home away from home vibe. Very clean and spacious, centrally located. The complimentary breakfast was great providing a variety of dishes! Will surely stay there again when I’m in town visiting family
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 12 Apr 2024
Dear Mr. Becky, We are so excited to know that the stay was pleasant with us. I hope you very much enjoyed the stay. Welcome back to KGAELITE

8/10 Good

SUJITH, MISSOURI CITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jan 2024
Response from Front Office Manager on 16 Feb 2024
Dear Mr. sujith,Thank you for your stay with us and comments. we are very happy to hear that the stay was comfortable with us. Once again welcome back to KGA ELITE

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed in the suites and it was spacious, with a room and bathroom, for each guest that was cleaned and well stocked. The outside windows were dusty and did not allow a view of the outside.
Stayed 1 night in Nov 2023
Response from Dileep Panicker K on 17 Nov 2023
Dear Susan mam,Thank you for the stay with us comments. We are very happy to hear that the stay was comfortable with us. Once again welcome back to KGA ELITE

10/10 Excellent

Bilahari

Stayed 1 night in Aug 2023
Response from Front Office Manager on 27 Sept 2023
Dear MR. Bilahari,Thank you for the stay with us and rating. We hope you enjoyed the stay with us. Once again welcome back to KGA ELITE

8/10 Good

Cyril, fremon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We had booked 2 rooms and they did not have one room ready until almost 4 hrs past the check in time. Rest was OK.
Stayed 1 night in Jul 2023
Response from Front Office Manager on 17 Jul 2023
We provided the second room within one hour after the guest arrival

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Front Office Manager on 9 May 2023
Dear Mr.George,Thank you for the stay with us and comments. We are very happy to hear that the stay was comfortable with us.Once again welcome back to KGA ELITE

8/10 Good

Jose, Harrisburg

Stayed 1 night in Mar 2023
Response from Front Office Manager on 1 May 2023
Dear Mr.Jose,Thank you for the stay and comments. Once again welcome back to KGA ELITE

10/10 Excellent

Zacharias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Front Office Manager on 13 Feb 2023
Dear Guest,Thank you for the stay with us and very happy to hear that the stay was comfortable with us. Once again welcome back to KGA ELITE

8/10 Good

ARUN

Stayed 1 night in Jan 2023
Response from Front Office Manager on 26 Jan 2023
Dear Mr.Arun,Thank you for the stay with us and good ranking.Once again welcome back to KGA ELITE

8/10 Good

Shaji

6/10 Okay

Abraham

Stayed 4 nights in Aug 2022
Response from Front Office Manager on 15 Aug 2022
Dear Guest, Thank you for the stay with us and rating. Once again welcome back to KGA ELITE

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
We were in Tiruvalla visiting family from Canada. The KGA elite is a very great place in the middle of Tiruvalla. It is a western style hotel with friendly and helpful staff. The rooms are clean and have air conditioning. There is plenty of rickshaws available because the hotel is next door to the bus station. The food is excellent at breakfast, in the cafe and at the restaurant. We will be staying here when we come back.
Stayed 8 nights in Jul 2022
Response from Front Office Manager on 3 Aug 2022
Dear Mr.James, Thank you for the stay with us and comments. We are very happy to hear that the stay was comfortable with us. Once again welcome back to KGA ELITE

4/10 Poor

Jacob

Travelled with family
Disliked: Staff & service
The check in process was horrible. Without any assistance we were given the card keys for the 4th floor room. It was wide open and pitch dark. There were a few people drinking in the adjacent room . Unable to use the room we went back and got ourselves another room on another floor. Dead tired , we ignored the empty beer and liquor bottles in the passage. KGN Elite should either stop letting out their rooms to influential tipplers or have effective arrangements to keep it subdued and employ people to clean up promptly. We check in late no doubt but managing the infrastructure without adequate manpower is unacceptable. This was and is my favorite hotel and hence looking forward to improvements. Please take the feedback proactively
Stayed 1 night in May 2022
Response from Front Office Manager on 6 May 2022
Dear Guest, First of all I apologized for the inconvenience caused to you due to check in time. In the night after 10 PM there is only one bellboy on duty. While your check in time he was with another check in. When we changed the room he assisted you to show the room in my knowledge.Any way we assure that it will not happen in the future visit. Once agin welcome back to KGA ELITE

10/10 Excellent

Enrico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent
Stayed 1 night in Apr 2022
Response from Dileep Panicker K on 26 Apr 2022
Dear Guest, Namasthe! Thank you for the stay with us.We are very happy to hear the stay was comfortable with us. Once again welcome back to KGA ELITE

10/10 Excellent

Harish

Stayed 1 night in Apr 2022
Response from Dileep Panicker K on 26 Apr 2022
Dear Guest, Thank you for the stay with us and once again welcome back to KGA ELITE

8/10 Good

Kurian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
It was wonderful and great
Stayed 1 night in Nov 2021
Response from FOM on 15 Nov 2021
Dear Guest, Namasthe, Thank you for the stay with us , we are very happy to know that the stay was comfortable with us. Once again welcome back to KGA ELITE

8/10 Good

Sam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
friendly staff and good customer care
Stayed 4 nights in Sep 2021
Response from Dileep Panicker K on 1 Oct 2021
Dear Guest, Thank you for the stay with us and very happy to hear that the stay was comfortable with us. Once again welcome back to KGA ELITE

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service overall
Stayed 1 night in Aug 2021
Response from Dileep Panicker K on 13 Aug 2021
Dear Guest, Thank you for the stay with us and comments, Once again we are welcoming to you to KGA ELITE,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Unexpected!
Check-in was smooth, Staff was friendly. Disappointed with quality of breakfast. It was very poor. If they have a good manager this will be resolved. Ver good location.
Stayed 1 night in Mar 2021
Response from Dileep Panicker K on 7 Apr 2021
Dear Guest, Thank you for the stay with us and comments. we are very sorry to hear that you are not happy with the breakfast. We will take necessary action to improve the Breakfast and service

10/10 Excellent

Kurian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thiruvalla destination
It's centrally located and easy access to the market. Food was excellent and tasty. Staff was good and service minded.
Stayed 1 night in Mar 2021
Response from Dileep Panicker K on 6 Mar 2021
Dear Guest, Thank you for the stay with us and valuable comments. Once again welcome back to KGA ELITE

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Front Office Manager on 12 Mar 2020
Dear Guest, Thank you for the stay with us and comments.Once again welcome to KGA ELITE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Staff are very nice and helpful! Clean spacious and comfortable rooms! Menu has changed recently but still very delicious food options. Location is perfect, within walking distance to KSRTC bus station, banks, shopping, churches and more!
Stayed 4 nights in Feb 2020
Response from FOM on 4 Mar 2020
Dear Guest, We are very happy to hear that your stay was comfortable and pleasant with us.First of all we are thankful to you for choosing us.This comments gives us more energy and responsibility to serve the guest more better

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from FOM on 17 Jan 2020
Dear Guest, Thank you for the stay with us and the comments.Once again welcome back to KGA ELITE

10/10 Excellent

GeorgeKuruvilla, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Reception staff, Kitchen and security Good and prompt Laundry service
Stayed 4 nights in Oct 2019
Response from FOM on 23 Oct 2019
Dear Sir, Thank you for the stay and comments,once again welcome to KGA ELITE

8/10 Good

Gopalan, Bangalore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money . Staff are nice. However room is a bit cramped
Stayed 1 night in Oct 2019
Response from FOM on 15 Oct 2019
Dear Sir, Thank you for the stay and valuable comments,once again welcome back to KGA ELITE

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Very poor facilities Not even sufficient drinking water
Stayed 2 nights in Sep 2019
Response from FOM on 15 Sept 2019
Dear Sir, Thank you for the stay with us and the comments.But you please tell me your name and room number which you stayed. Then only we can rectify the matter . Normally we are supplying sufficient water for our guest

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from FOM on 13 Aug 2019
Dear Sir, Thank you for the stay and comments,once again welcome back to KGA ELITE

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The upkeep was poor. Shower cubicle had no door. Bed sheets were stained
Stayed 1 night in Jul 2019
Response from FOM on 22 Jul 2019
Dear Sir, Thank you for the stay with us and very sorry to hear that comments.We will seriously look in to the matter and take necessary action to improve the quality of service and amnesties

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from FOM on 21 Jun 2019
Dear Sir, Thank you for the stay with us and good rating.Once again welcome back to KGA ELITE

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Rooms are spacious, food is good though limited but thats fine. Staff are excellent. Location is ideal. Property is probably the best in the city, there's no one else quite like it . Wifi could be a lot better. Amenities in room are good and well maintained. BUT I saw a build up of cockroaches in bathroom that could become a full blown epidemic soon. Pest control please immediately!!
Stayed 2 nights in May 2019
Response from fom on 21 May 2019
Dear Sir, Thank you for the stay with us and your valuable comments. We assure that will look into the matter seriously and take necessary action

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good arrangements and facilities and food also. Staff were also co operative and supportive. No issues faced during the stay.
Stayed 2 nights in Feb 2019
Response from Front Office Manager on 22 Feb 2019
Dear Sir, Thank you very much for your stay and your valuable comments.We are once again welcoming to KGA ELITE

8/10 Good

Gill, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shops. Restaurant very good for evening meal.
Stayed 3 nights in Jan 2019
Response from FOM on 6 Feb 2019
Dear Sir, Thank you for the stay with us and valuable comments .We are once again welcoming to you and family to KGA ELITE for enjoying the warm hospitality

8/10 Good

R.Mathew, Charlotte, USA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Location Room service Excellent . Free breakfast!
Stayed 2 nights in Jan 2019
Response from FOM on 30 Jan 2019
Dear Sir, Thank you for your stay with us and your comment.We are once again welcoming to you and familt to KGA ELITE

6/10 Okay

G, Kuala Lumpur, My

Check in was efficient but frontage of hotel needs improvement especially for drop off and luggage handling Room was average quality and with basic amenities Needs refurbishment especially for the steps leading to room and bathroom which are hazardous for older guests There was no fridge in the room Breakfast was of fairly good quality but should start much earlier than 730 am for guests to attend functions and meetings Check out was efficient
Stayed 2 nights in Jan 2019
Response from FOM on 22 Jan 2019
Dear Sir, Thank you for the stay with us and valuable comments.Your comments we will take care and sort it out, Thank you sir

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall - Good Hotel
Stayed 3 nights in Jan 2019
Response from FOM on 12 Jan 2019
Dear Sir, Good day from KGA ELITE !!!!!!!! Thank you for the stay with us and the valuable comments, with regards, Dileep Panicker K

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and staying arrangements. No issues faced. Comfortable stay.
Stayed 4 nights in Jan 2019
Response from FOM on 9 Jan 2019
Dear Sir, First of all thank you for the stay and comment.Once again we are welcoming to you to KGA ELITE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Dileep Panicker K on 2 Jan 2019
Dear Sir, Thank you for your stay and the valuable comments .We are welcome back to you to KGA ELITE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, room, staff and food was great! HD a good time!
Stayed 2 nights in Dec 2018
Response from Dileep Panicker K on 15 Dec 2018
Dear Sir, Thank you for the stay with us happy to hear that the stay was comfortable.Once again thank you and welocme back to KGA ELITE

10/10 Excellent

Ebrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, clean rooms
Stayed 1 night in Oct 2018
Response from Front Office Manager on 3 Nov 2018
Dear Valued Guest, Thank you for your stay and valuable comments.We welcoming to you once again

8/10 Good

JayCee, Toronto, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was clean. Breakfast buffet (included) was quite good! Hot water took a while to arrive but once hot, it didn't run out. I would stay here again.
Stayed 5 nights in Jul 2018
Response from dileep on 6 Aug 2018
Dear Sir, First of all I thank you to select our hotel for your stay. and also thank you for the valuable comments regarding the stay and once again welcome to KGA ELITE

10/10 Excellent

Maria, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Central location
Extremely courteous staff. Quick response to any request.
Stayed 3 nights in May 2018
Response from KGA ELITE MANAGEMENT on 19 May 2018
Dear Ma'm, Thank you for your stay with us and the valuable comments. We welcoming again you to KGA ELITE Continental

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Rooms can be better lighted, sounds in the corridor reach the rooms. Safe
Stayed 1 night in May 2018
Response from Management on 19 May 2018
Dear Sir/Madam, Greetings from KGA ELITE !!!!!!!!!!!!!!!!! Thank you for the stay with us and your comments.We are accepting the comments and will improve the service, Once again welcoming back you to KGA ELITE

10/10 Excellent

Sufil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from dileep on 30 Apr 2018
Dear Sir, Thank you for your stay with us and for your great valuation

4/10 Poor

Cheon Yong

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from FOM on 30 Nov 2019
Dear Valued Guest, Thank you for your stay.But from your rating I came to know that you are not that much happy in the stay.I am very sorry and apologized about this matter.Once again welcome back to KGA ELITE and guarantee that we will give the best service to you