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Reviews of The Lodge at Tiburon

3.5 out of 5
The Lodge at Tiburon
1651 Tiburon Blvd, Tiburon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1002 reviews" "
Rating 8 - Good. 290 out of 1002 reviews" "
Rating 6 - Okay. 96 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and terrific room. Small parking lot where my car was dented. Recommend parking on the street instead.
Stayed 1 night in May 2024

10/10 Excellent

kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love coming here. Never disappointed.
Stayed 3 nights in May 2024
Response from FOM on 22 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

terry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and quiet
Stayed 1 night in Apr 2024
Response from FOM on 22 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Julia

Stayed 2 nights in Apr 2024
Response from FOM on 22 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Jeanetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in May 2024
Response from FOM on 13 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Rosalyn

Stayed 1 night in Apr 2024
Response from FOM on 22 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the home. Everything was just right. Beautiful and restful.
Stayed 1 night in Apr 2024
Response from FOM on 3 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FOM on 3 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were very personable
Stayed 8 nights in Apr 2024
Response from FOM on 30 Apr 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024
Response from FOM on 22 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Good

Karlie

Stayed 1 night in Apr 2024
Response from FOM on 18 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Okay

Mariagrazia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Is less than expected. I was in a renewed room but the average are still old and not aligned to an hotel so expensive. Picture on the website of the pool area are not realistic and NO LAUNDRY and bottle of wine per room as advertised on Expedia.
Stayed 8 nights in Apr 2024
Response from FOM on 27 Apr 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We're sorry to hear that your experience fell short of your expectations. Regarding the discrepancies between the amenities advertised and what was provided, we sincerely apologize for any confusion or inconvenience this may have caused. We will work closely with our partners to ensure that the information provided accurately reflects the services and amenities available at our hotel. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay that you deserve.

10/10 Excellent

kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This staff is very friendly and the rooms are clean. Great location.
Stayed 1 night in Apr 2024
Response from FOM on 24 Apr 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Poor

Shihhan

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel has good looking lobby area and public patio. However, the room we booked with balcony is dated. The fan in bathroom is loud and noisy. The screen door to balcony is stuck or out of shape and not easy to shut. We stayed on the 2nd floor, every morning we will be woke up by loud footsteps from upstairs and occasionally we can hear next door guest speaking through wall. The main reason we stay in these hotel more than a week is mainly for its proximity to event venue. Other than that, don't think you will need to stay here given there is not much to see and sightseeing nearby. Besides, we accidently made a duplicated booking and cancelled one just 8 mins past policy deadline. Request hotel to waive the first night, $380 penalty but they didn't. A bit disappointed as we stay at this hotel for totally 7 days.
Stayed 1 night in Apr 2024
Response from FOM on 27 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your detailed review and apologize for any inconveniences you experienced during your time with us. As for the billing issue you encountered with the duplicated booking, we regret any frustration this may have caused. Our cancellation policy is in place to ensure fairness to all guests, but we understand your situation and will review our procedures to see if there's any flexibility we can offer in similar cases in the future. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay..

2/10 Terrible

Shihhan

Stayed 4 nights in Apr 2024
Response from Front Desk on 18 May 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Stephanie, Patterson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a staycation near the water.
Stayed 1 night in Mar 2024
Response from FOM on 14 Apr 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

CAMERON

Stayed 2 nights in Apr 2024
Response from FOM on 30 Apr 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Gary W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Lodge for three nights and had a wonderful stay. The staff is friendly, the location is right in the center of Tiburon. They have free bikes on the property. We borrowed three and took them to Angel Island and went around the island. Highly recommend!
Stayed 3 nights in Mar 2024
Response from FOM on 30 Mar 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Good

Joan Irene

Travelled with group
Liked: Cleanliness
room was a bit musty smelling
Stayed 4 nights in Mar 2024
Response from FOM on 26 Mar 2024
Thank you for your feedback. We apologize for any inconvenience caused by the musty smell in your room. We take cleanliness and guest comfort very seriously, and we will address this issue immediately to ensure a more pleasant experience for our future guests. If you decide to stay with us again, please don't hesitate to let us know of any concerns during your stay so we can promptly resolve them. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from FOM on 14 Apr 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Poor

Debara

Travelled with partner
Liked: Amenities
Loud music from 10:30 Pm to 12 in the outside area near the 2nd floor
Stayed 2 nights in Mar 2024
Response from FOM on 22 Mar 2024
Thank you for sharing your feedback with us regarding the noise disturbance you experienced during your recent stay. We sincerely apologize for any inconvenience this may have caused you. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the property - much more could be done to make it an excellent property - but it was comfortable and quiet and the staff was lovely.
Stayed 3 nights in Mar 2024
Response from FOM on 19 Mar 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
A better option for a stay at UCSF.
Stayed 2 nights in Mar 2024
Response from FOM on 12 Mar 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Alberto

Stayed 1 night in Feb 2024
Response from FOM on 23 Mar 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Brent

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from FOM on 24 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FOM on 20 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FOM on 19 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from FOM on 19 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Good

Anne

Staff could not have been more welcoming. Slight musty smell in room but may just not have been used in a few days. Went away quickly when I opened patio door. Very comfortable bed and pillows
Stayed 2 nights in Feb 2024
Response from FOM on 9 Feb 2024
We appreciate you sharing your stay experience! We look forward to welcoming you back.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, easy free parking comfortable room with a mini fridge. Great shower.
Stayed 1 night in Feb 2024
Response from FOM on 8 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Ginger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property beautiful location.
Stayed 1 night in Feb 2024
Response from FOM on 8 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Good

Carmen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms are dated and when it rains there are there are puddles throughout the property. Restaurant gave me plastics knives, fork spoon for take out and they all fell apart
Stayed 3 nights in Jan 2024
Response from Front Desk on 6 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Okay

Alaina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very rundown and not aligned in value with the price charged. We had upgraded to the double queen balcony and were given a room in the corner next to an outdoor seating area and our balcony view was of the top of a dirty gravel roof. The façade of the lodge is very upscale and fancy making the room quite a shock. The bathroom ceiling looked like it had major water damage and was close to collapsing. The door was unsafe and would often not close without being pulled very hard. I was really hoping this would be a spot. I would return to often.
Stayed 2 nights in Jan 2024
Response from Front Desk on 6 Feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff! Very charming and inviting place to stay!! Highly recommend the Lodge @ Tiburon!
Stayed 2 nights in Jan 2024
Response from FOM on 4 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Shawn

Travelled with partner
Liked: Amenities
Cute property.
Stayed 1 night in Jan 2024
Response from Front Desk on 4 Feb 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

8/10 Good

Channing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and super friendly staff. The location is probably as good as it gets; walkable to most of the Tiburon area including the bayside and local supermarkets. Some minor issues: Pool area amenities were unavailable due to maintenance, which unfortunately included some outdoor games we were hoping to use. Floors are thin and shaky and footsteps will easily be heard by the room beneath you.
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything.
Stayed 1 night in Jan 2024
Response from FOM on 28 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Okay

Victor, Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lodge at Tiburon is in a great location. The rooms are a bit sterile and the walls very thin (you can hear everything the people in the next room are saying).
Stayed 2 nights in Jan 2024
Response from Front Desk on 23 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Poor

Jennifer, Salinas

Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Corinna

Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Katherine, Greenbrae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Okay

Marie

Travelled with family and small children
Liked: Amenities
Hotel needs an update. Smells old. Does not look like the pictures they advertised. Overall great staff and best area to be in America
Response from Front Desk on 23 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

6/10 Okay

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does not look like the picture
Stayed 1 night in Dec 2023
Response from Front Desk on 23 Jan 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Mary Susan

Stayed 1 night in Jan 2024
Response from FOM on 28 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always one of our favorite places to stay. Convenient and quiet.
Stayed 1 night in Dec 2023
Response from FOM on 1 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on 1 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

4/10 Poor

Stacy

Travelled with partner
Liked: Cleanliness, staff & service
This place definitely feels more like a motel. Clean but very out dated. The bed was hard and uncomfortable. It was also very noisy. We could hear everything going on in the room next to us. Will pay more for an upgraded hotel next time.
Stayed 1 night in Dec 2023
Response from FOM on 1 Jan 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FOM on 1 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!

10/10 Excellent

Whitney

Stayed 1 night in Dec 2023
Response from FOM on 23 Jan 2024
Thank you for having taken the time to provide us with your valuable feedback! We hope to see you again soon!