All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is beautiful, but the service and staff is horrendous. The staff is rude and insolent. It ruined the experience for me.
Michael
Stayed 2 nights in Apr 2023
Response from G.R manager on 18 May 2023
Dear Michael,Thank you for sharing your valuable feedback with us..Providing the highest level of guest satisfaction is our number one priority and we sincerely regret falling short of meeting your expectations. As a teachable moment, we have shared your comments with the appropriate hotel team to ensure necessary guidelines are in place for the future.We hope to have an opportunity to better your experience whenever your travels bring you back to Tel Aviv in the future.Sincerely,
stayed one night, rooms are very specious, clean and confrotable, public area are very nice, very cosy and inviting. Spa at the hotel is great - enjoyed it treatment.
breakfast is very good. hotel is in middle of a beautiful forest, we loved the place.
Verified traveller
Stayed 1 night in Feb 2023
Response from G.R manager on 19 Feb 2023
Dear Guest,Thank you for choosing our hotel and thank you for taking your time to share your experience. Here we are delighted you had an incredible stay and hope we will host you soon againKind regards,Hotel's staff & management
Found bugs next to the beds. Hair in the towels. Linen is stained. Dirty everywhere. Literally everywhere, toothpaste and nail polish marks on the sink. And last but not least, the food is old and disgusting. Pls stay anyway!!
Moishy
Stayed 2 nights in Oct 2022
Response from G.R manager on 29 Nov 2022
Thank you for choosing to stay at our hotel and thanks for taking the time to review our property. We will make sure to pass your remarks to the hotel management for future improvement.
4/10 Poor
Ran
Travelled with family
20 Sept 2022
Liked: Cleanliness
Disliked: Staff & service
Our air conditioning didn’t work at night. Nobody was there to fix it or to change room. Couldn’t sleep at night, was too hot.
Breakfast was missing some elements like coffee beens for espresso or butter.
amazing hotel!
clean, grounds are beautiful. staff very helpful. pool is absolutely beautiful with view of the kinneret
breakfast was amazing
room was exceptionally large and comfortable
I liked the room, the facilities the breakfast the warmth and good hospitality and the message in the spa.
During the breakfast the replacement of salads when they are finished should be verified and done more often. I experienced salads finished when I got to them and not replaced through all of my breakfast.
It was okay. I had better expectations from Herbert Samuel chain and the price point.
What was strange was:
- Room was missing a number of amenities
- Check in at 16.00 and check out at 11.00 is odd, first time I have experienced that. Nice hotels typically have flexibility.
Overall it was okay and peaceful. Clean. Breakfast was great and the pool was nice. Only I had higher expectations from a higher priced hotel with a reputation.
The room was o.k. we were disappointed from the service...part of the hotel wes under construction. It really disturb. The room wasnt clean..the view is amazing but we expected for better . Doesnt worth the price
Dissapointment! The room was given late, wasn't clean enough and the kitchen was closed because of the health deppartment review, so we were given a basic and poor breakfast. When we asked for compensation we were offered breakfast in a coffee shop instead. This was not the right way to handle the situation!
I think that because of covid 19 they had only breakfast service and it wasn't so good, but except that, everything was perfect! the room, the service, the hospitality
i recommend this hotel
Wonderful place , very comfort room , wonderful location . Very friendly . Great bad . A lot of potential . Need a little bit more care of facilities and cleaning.
The boutique hotel offers top of the line comfort and quality. It’s quite, remote enough from the city but a 10 minute drive to restaurants and coffee shops. The food and drinks (also cocktails) at the hotel are priced extremely well which was a nice surprise. Overall a great stay, highly recommended, don’t think twice!
Bday vacation during Passover after COVID. Akram who is one of the staff members made sure our stay will be perfect! The hotel location is taking from a fairy tale in the woods. & the food is also great .
Much recommend
Thank you so much for your wholesome review regarding our hotel.
8/10 Good
Rami
4 Mar 2020
Liked: Cleanliness, staff & service, room comfort
ery nice and speciall place to stay
the place is very nice in a very nice location. place is in the forest .our only remark is as to maintenance- we had in our room few signes of wetness which were not taken care off.. all the rest was beautiful!!rooms are very big with nice balconies and very big and nice bathrooms!
breakfast was great!!!
Overall, a beautiful hotel in the woods with nice views and great accommodation.
The breakfast was one of the most lavish displays I have ever seen. There was no dinner at the restaurant the nights we were there, but the front desk made great recommendations and it was not a bad drive back to town.
The pool was great and people seemed to enjoy the hot tub and sauna. The pool was only open 9-5, but I was able to sneak a swim in at the end of the day.
Lovely.