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Reviews of Hilton Tianjin Eco City

4.5 out of 5
Hilton Tianjin Eco City
82 Dong Man Zhong Lu, Eco-city, Tianjin, Tianjin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jacek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia gave incorrect geographical coordinates and I ended up stranded in a inhospitable neighborhood. The hotel reacted quickly. They sent a taxi to pick me up; apologized; upgraded my room from basic to presidential; and offered a fantastic meal at no cost. My initial outrage changed into appreciation. My gratitude goes to the hotel staff. Thank you.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little difficulty with the check in people speaking English but other than that it was good. A lot of kids because there is an amusment park close by
Stayed 2 nights in Aug 2018
Response from Rambo Yun on 23 Oct 2018
Dear Distinguished Guest, Much appreciate your staying at Hilton Tianjin Eco-City and sharing your experience with us! We’re sincerely sorry to be informed that our service didn’t achieve the expectation. We already forwarded your comments to relative departments, and we will do our best to improve. We believe we can make more progress with your suggestion. Looking forward to your next coming. Hilton Tianjin Eco-City

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somebody smoked in my Non-Smoking room
The hotel is fine, the staff there are nice and polite, the gym is small but ok and the swimming pool is really cool. Overall, it meets my expectation until the day before I checked out. I was out for business whole day and back in my room about 10pm. Then I immediately realized someone had smoked in my room. I checked the room carefully and believed someone came to repair something (I don't know exactly what they worked on but I saw some trace of hot glue next to the sink.) I was so tired and went to sleep anyways with the smell in every corner of the room. I told the staff at front desk about this the next morning during check out. They confirmed that some hotel employee went to my room for repairing (they didn't tell me what though, and I don't care). They didn't find out if that guy smoked in my room before I left hurry to catch my train. I did ask them if I can get a refund for one night cause my room is a Non-Smoking one and the smell told me someone did smoked there. They didn't refund me.
Stayed 4 nights in Jan 2018

10/10 Excellent

Dale, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favourite business hotels
One of my favourite hotels. The staff try so hard - and they do a good job. This is not a tourism area. There's nothing around but commercial and industrial So it's really for business travel only.

10/10 Excellent

Yinan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

yinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

YL, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很大很美 非常舒適 只是餐廳的食物 有改善空間 提供的食物款式 也需要增加 唯一最大的遺憾是離開市區實在很遠很遠 附近沒有什麼商場或遊樂的地方 即使要買車 小吃 或者水果之類的東西 也不容易
Stayed 3 nights in May 2018
Response from Marketing Communications Manager on 2 Aug 2018
尊敬的宾客， 感谢您选择入住天津生态城世茂希尔顿酒店，并给予我们良好的评价。您的分享对于我们不断完善服务非常重要，我们非常愿意倾听您的建议并不断提升品质。再次感谢您选择津小希，期待您的再次光临。

10/10 Excellent

Yasuyoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗なホテル、観光スポットまでは時間がかかる
ホテルそのものは良いが、中心地から離れているので、観光をするのには少し不便です。
Stayed 3 nights in Aug 2017

10/10 Excellent

Ran, 北京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
休闲的二人世界
这次订的是行政套房，非常意外的获得了行政酒廊待遇和免费自助早餐，整个入住体验都非常棒。周边环境很好，适合休闲度假。酒店的自助早餐也很丰盛。美中不足的是床小了一点，酒店的咖啡不太好喝。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
位置偏僻，服务欠佳，没有室内停车场
1.没有地下停车场。抵达酒店的时候挺说北京下冰雹，预计3个小时左右这里也会下。怕车被冰雹砸想要到室内的停车场，结果没有。 2.前台办事速度太慢。check in、check out都排队，前台2位女员工服务态度不热情，第一天问前台附近有没有什么海边可以转转或是有什么去处可以建议，回答都不是特别积极。第二天问前台可以开发票么，直接说你全额付款了，找你旅行社开。我也是醉了。感受不到前台的服务是5星级国际酒店该有的样子。哪怕就是微笑着服务这点要求不过分吧。 3.厕所返味儿。 4.好在房间还算干净，床很舒服。 5.地理位置的话，看你想去哪儿吧。周围没什么娱乐场所，开车到海边20分钟吧。比较僻静，这也是这次选择这家酒店的最重要的原因。 6.早餐自助很全面。味道也不错。

8/10 Good

だいもん, 中国天津

Liked: Cleanliness, staff & service, room comfort
静かに過ごせるホテル
中心部から少し離れているために、静かに過ごせる環境でした。雰囲気もオリエンタル調で素晴らしかったです。 自分が中国語をあまり話せないが、英語で対応も問題ありませんでした。
客室
エントランス
レストラン

10/10 Excellent

zhenming, 重庆

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常满意的一次旅行
房间非常好，服务非常不错，环境也很好，整体非常满意

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
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