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Reviews of Casino Hotels Ltd.

4 out of 5
Casino Hotels Ltd.
T.B Road, Thrissur, Kerala

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 14 reviews" "
Rating 8 - Good. 6 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

2.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ajith on 30 Nov 2023
Dear Guest,We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we look forward to welcoming you back again soon.Thanking you,G.Ajith Kumar Front Office Manager

4/10 Poor

Shajan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wash room was not clean; mosquitoes disturbing at night

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My parents stayed there- elderly couple. They liked it- this place has been around for a while.
Stayed 2 nights in Oct 2019

8/10 Good

Prema Lata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from AJITH on 17 Apr 2019
Dear Valued Guest, Thank you for taking time to review your experience at Casino Hotels Ltd, Thrissur! I’m truly delighted to know that you experienced a great stay with us and enjoyed the level of service provided by our team. Once again, thank you for your positive review and we hope to see you again soon. Best Regards,

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from Ajith on 17 Apr 2019
Dear Guest Thank you for taking time to give a good score here. Best Regards Ajith Gopal

8/10 Good

Verified traveller

Business traveller
Disliked: Staff & service
front office were courteous bur room service were not upto the mark
Stayed 2 nights in Feb 2019
Response from Ajith Gopal on 20 Feb 2019
Dear Guest, Thank you so much for your nice comments here in Expedia. Glad to know that you were happy during your stay with Casino Hotels Ltd, Thrissur...Your points about room service is well noted and concerned department has been alerted for corrective measures. Thanks & Regards

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

Mani, M'sia

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad standard room
Was shown nice pics of standard rooms during booking on Expedia but was given a bad room with dirty curtains, dusty floor, dated bathroom without shower head or bath, dirty toilet, etc. Apparently, that's the quality of their standard room. But they upload the pics of deluxe/ executive rooms on the net. Felt cheated and completely disappointed. This is an integrity issue. I would not recommend this hotel to anyone. Shouldn't have taken the pics of the room to share here.

8/10 Good

VIRGINIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very spacious and clean. Also economical. Service is absolutely great! I ha don't a very comfortable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay with good food and great staff.Location is convenient and easy to find.

2/10 Terrible

Saravanan, Coimbatore

Disliked: Cleanliness, property conditions & facilities, room comfort
Had a Very bad experience
The room facilities were bad. No proper maintenance

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close by railway station. Good quality hotel. Room was big and clean. Can highly recommend.
Stayed 1 night in Apr 2019
Response from AJITH on 17 Apr 2019
Dear Valued Guest, Thank you for taking time to review your experience at Casino Hotels Ltd, Thrissur! I’m truly delighted to know that you experienced a great stay with us and enjoyed the level of service provided by our team. Once again, thank you for your positive review and we hope to see you again soon. Best Regards, Ajith Gopal

6/10 Okay

Marcia

Liked: Cleanliness