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Reviews of Mount Juliet Estate, Autograph Collection

5 out of 5
Mount Juliet Estate, Autograph Collection
Mount Juliet, Thomastown, Kilkenny

Reviews

9.2

Wonderful

Rating 10 - Excellent. 256 out of 365 reviews" "
Rating 8 - Good. 66 out of 365 reviews" "
Rating 6 - Okay. 22 out of 365 reviews" "
Rating 4 - Poor. 14 out of 365 reviews" "
Rating 2 - Terrible. 7 out of 365 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aleesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great room. Highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was the nicest of our multi day journey through three countries. The property, amenities and rooms are exquisite! We walked, ate, rode bikes, enjoyed the gardens... all was perfect. A lovely spot that you will not be sorry that you found!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lovely staff excellent food gorgeous
Stayed 2 nights in Apr 2024

10/10 Excellent

Dean S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. Staff was top notch. Dining and accommodations were excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

paula

Travelled with family
Liked: Cleanliness, property conditions & facilities
i liked the hotel staff so helpful and friendly. i liked the hotel decor , the poil , the walks and cycle and the cinema was a lovely treat. Very relaxing stay , breakfast was so good and the dinner in Jacks was delicious. there was nothing i didn't like
Stayed 2 nights in Mar 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was perfection. I wish our trip had been oriented differently to spend more than one night here. We began actually looking for imperfections; a scuff in the paint, a chip in the tile - nothing. Incredible amounts of attention have been paid to this property and it shows. The staff was friendly and professional and went out of their way to show us around. Everyone was kind and helpful and every second of our stay was improved by it. Cannot say enough wonderful things about Mt Juliet!
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent stay. Except for Sunday morning breakfast, they were very busy and the service was poor as they were short staffed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, amenities
check in was a really bad experience. something you would expect at a 1 star hotel not a 5 star & i phone reception around 5 o'clock in the evening & asked for a dinner menu for room service they said they would sent a menu to the room . we waited 2 hours & it never came. so we want to the hound restaurant for dinner . when we got back to the room there was a breakfast menu on top off the bed . we will never be back to this hotel.
Stayed 3 nights in Feb 2024

6/10 Okay

Elise

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

haithem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Cheryl

Stayed 1 night in Feb 2024

10/10 Excellent

deirdre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed one night in Hunters Lodge hotel - it was lovely from the staff to the decor to the bedrooms (really comfy beds). Unfortunately we didn't have time to explore the grounds or the spa but I hope to be back again!
Stayed 1 night in Feb 2024
Response from Guest Relations Team. on 17 Feb 2024
Dear Deirdre, Many thanks for sharing such wonderful feedback. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Team. on 17 Feb 2024
Dear Robert, Thank you for taking the time to share your feedback. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Team. on 17 Feb 2024
Dear Michelle, Thank you for taking the time to share your feedback. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Reception on 6 Feb 2024
Thanks for your great review!

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
Beautiful hotel in a fabulous setting. It is some way from Kilkenny and you would need a car or taxi to get there. Not really a problem, as the excellent concierge team could quickly arrange one for you. The glass blowing studio at the end of the drive is definitely worth a visit, as is the adjoining shop. Horse riding was great, as were the gym and spa. Food at The Hound was excellent
Stayed 3 nights in Jan 2024
Response from Guest Relations Team. on 29 Jan 2024
Dear Ruth, I sincerely appreciate you taking the time to share your feedback and I am delighted that you had such a wonderful stay with us. It is wonderful to hear that our concierge team were able to assist you during your stay, and that you got the opportunity to enjoy both the activities located on the estate and in the local area. We hope that we can welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings well maintained
Stayed 2 nights in Jan 2024
Response from Guest Relations Team. on 29 Jan 2024
Dear Steven, On behalf of the entire team, I wish to sincerely thank you for taking the time to share your review. We are delighted that your stay was such a success and we hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Team. on 29 Jan 2024
Dear Maureen, On behalf of the entire team, I wish to sincerely thank you for taking the time to share your review. We are delighted that your stay was such a success and we hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Ron

Stayed 1 night in Jan 2024
Response from Guest Relations Team. on 29 Jan 2024
Dear Ron, On behalf of the entire team, I wish to sincerely thank you for taking the time to share your review. We are delighted that your stay was such a success and we hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day break
Most enjoyable two day break in beautiful surroundings. Very helpful and welcoming staff. Will definitely return.
Stayed 2 nights in Jan 2024
Response from Guest Relations Team. on 15 Jan 2024
On behalf of the entire team at Mount Juliet Estate, I wish to sincerely thank you for taking the time to share your feedback. I am delighted that you had such an enjoyable stay with us. I have shared your feedback with our teams and we hope that we can welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Grace

Stayed 1 night in Jan 2024
Response from Reception on 6 Feb 2024
Thanks for your great review!

10/10 Excellent

Shahin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Team. on 10 Jan 2024
On behalf of the entire team at Mount Juliet Estate, I wish to thank you for taking the time to share your feedback. I am delighted that your stay was such a success for you. We would be delighted to welcome you back again in future. Kind Regards, Guest Relations Team.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Team. on 2 Jan 2024
On behalf of the entire team, we wish to thank you for taking the time to share your feedback. We are delighted that your stay was such a success for you. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Surroundings beautiful . Food not so great
Stayed 1 night . Didn’t expect to be in 2 separate buildings . The staff were nice but not 5 star trained - not their fault . Rooms were nice . Meal in the hound was not worth the price & Everything from meat to potato & veg smothered in butter
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 2 Jan 2024
We are very sorry to read of the disappointment that you faced during your recent stay with us. Your concerns have been duly noted and we will endeavor to improve on this moving forward. Many thanks for taking the time to share your feedback. Kind Regards, Mount Juliet Estate

8/10 Good

Ciara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Winter Getaway
Fabulous venue from the moment you enter the driveway! Loved all the Christmas decorations. The porter staff were super welcoming and helpful throughout our stay.
Stayed 1 night in Dec 2023
Response from Guest Relations Team. on 29 Dec 2023
Dear Ciara, Many thanks for taking the time to share your feedback with us from your recent stay. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Team. on 29 Dec 2023
Dear Shane, Many thanks for taking the time to share your feedback. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Retreat
Mount Juliet was lovely at Christmas, and got us into the festive spirit. The decorations were amazing, the staff were so friendly and service across the board was excellent. Our room was massive and cosy, super quiet and with a comfy bed. I would say they could improve upkeep slightly (stained carpets, and details like that). The major’s bar was nice, but not as cosy as we were hoping for. Overall, though, it was great for a romantic and relaxing overnighter.
Stayed 1 night in Dec 2023
Response from Guest Relations Team. on 29 Dec 2023
Dear Tara, On behalf of the entire team, we wish to thank you for taking the time to share your feedback. We are delighted to read that your overall stay was a success for you and I have shared your feedback with our teams across the estate to celebrate this. Your suggestions of improvement are also duly noted and we will keep this in mind when updating our services. We hope to welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Pranaya

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Guest Relations Team. on 4 Dec 2023
Dear Pranaya, On behalf of the entire team, I wish to thank you for sharing your feedback from your recent stay with us. I hope that we can welcome you back again soon. Kind Regards, Guest Relations Team.

2/10 Terrible

Aoife

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Guest Relations Team. on 4 Dec 2023
Dear Aoife, Thank you for taking the time to share your review. I am naturally very disappointed to read that your stay did not meet your expectations. I would love to hear from you directly via email at a time suitable to you, so that we can further discuss the shortcomings that you faced during the stay. I hope to hear from you further. Kind Regards, Guest Relations Team.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Team. on 4 Dec 2023
Dear Charlene, I wish to thank you for taking the time to share your feedback. I am delighted that your stay was such a success. I hope that we can welcome you back again soon. Kind Regards, Guest Relations Team

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on 12 Nov 2023
Dear Kate, On behalf of the entire team, I wish to sincerely thank you for taking the time to share your feedback. I am delighted that you had an enjoyable stay with us. We hope to welcome you back again soon. Kind Regards, Guest Relations Team

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on 12 Nov 2023
Dear Gillian, On behalf of the entire team, I wish to sincerely thank you for taking the time to share your feedback. I am delighted that you had an enjoyable stay with us. We hope to welcome you back again soon. Kind Regards, Guest Relations Team

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning location
Amazing location. Very friendly helpful staff . Overall I would highly recommend this beautiful Manor house .
Stayed 2 nights in Nov 2023
Response from Guest Relations Team on 4 Nov 2023
Dear Orla, I sincerely thank you for taking the time to share your feedback. I am delighted that you had such an enjoyable stay with us and I hope that we can welcome you back again soon. Kind Regards, Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous
We will be back for a longer stay!
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 4 Nov 2023
We sincerely thank you for taking the time to share your feedback. I am delighted that you had such an enjoyable stay with us. We hope to welcome you back again soon. Kind Regards, Guest Relations Team

10/10 Excellent

Megan

Stayed 1 night in Oct 2023
Response from Mount Juliet Estate on 28 Oct 2023
Dear Megan, On behalf of the entire team, I wish to sincerely thank you for taking the time to share your feedback. I hope that we can welcome you again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Vincent

The hotel is beautiful and the service is excellent.
Stayed 1 night in Oct 2023
Response from Mount Juliet Estate on 19 Oct 2023
Dear Vincent, On behalf of the entire team, we wish to sincerely thank you for taking the time to share your feedback and wonderful review. We are delighted to read that your stay was such a success for you. We hope that we can welcome you again soon. Kind Regards, Guest Relations Team.

6/10 Okay

Andrew

Stayed 1 night in Oct 2023
Response from Mount Juliet Estate on 16 Oct 2023
Dear Andrew, We appreciate you taking the time to share your review. We hope that we can welcome you again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Team. on 7 Oct 2023
Dear Thomas, On behalf of the entire team at Mount Juliet Estate, I wish to sincerely thank you for taking the time to share your feedback. I hope that we can welcome you back again soon. Kind Regards, Guest Relations Team.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very amenable and helpful
Stayed 1 night in Oct 2023
Response from Guest Relations Team. on 5 Oct 2023
Dear Thomas, On behalf of the entire team at Mount Juliet Estate, I wish to sincerely thank you for taking the time to share your feedback. We hope that we can welcome you back in future should your travels ever take you back to the area. Kindest Regards, Guest Relations Team

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Sep 2023
Response from Guest Relations Team on 2 Oct 2023
Dear Thomas, On behalf of the entire team at Mount Juliet Estate, I wish to thank you for taking the time to share your review.I hope that we can welcome you again soon. Kindest Regards

8/10 Good

george

Stayed 2 nights in Sep 2023
Response from Mount Juliet Estate on 28 Oct 2023
Dear George, I appreciate you taking the time to share your review. I hope that we can welcome you back again in future. Kind Regards, Guest Relations Team

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Team. on 29 Sept 2023
Dear Paul, On behalf of the entire team at Mount Juliet Estate, I wish to thank you for taking the time to share your review. I hope that we can welcome you back to the Estate in future, should your travels ever take you back to the area. Kindest Regards.

10/10 Excellent

D. Kerry, Grosse Pointe

Liked: Amenities, property conditions & facilities
Unexpectedly spacious
Stayed 1 night in Sep 2023
Response from Guest Relations Team. on 21 Sept 2023
On behalf of the entire team at Mount Juliet Estate, I wish to sincerely thank you for taking the time to share your review. I am delighted to read that your stay was such a success for you. I hope we can welcome you again soon. Kindest Regards.

10/10 Excellent

Ann

Stayed 1 night in Sep 2023
Response from Guest Relations Team on 2 Oct 2023
Dear Ann, On behalf of the entire team at Mount Juliet Estate, I wish to thank you for taking the time to share your review.I hope that we can welcome you again soon. Kindest Regards

10/10 Excellent

Beth

Stayed 1 night in Sep 2023
Response from Guest Relations Team. on 29 Sept 2023
Dear Beth, On behalf of the entire team at Mount Juliet Estate, I wish to sincerely thank you for taking the time to share your feedback and review. I am delighted that your stay was such a success for you. We hope that we can welcome you back in future should you ever travel back to the area. Kindest Regards.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
xx
Stayed 1 night in Aug 2023
Response from Guest Relations Team. on 2 Sept 2023
Good afternoon, On behalf of the entire team, I wish to thank you for sharing your feedback from your recent stay with us at Mount Juliet Estate. I am delighted that your stay was such a success. I hope we can welcome you again soon. Warm Regards, Guest Relations Team.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Amazing property and staff so helpful
Stayed 1 night in Aug 2023
Response from Guest Relations Team. on 24 Aug 2023
Dear Daniel, On behalf of the entire hotel team at Mount Juliet Estate, i wish to thank you sincerely for your review and of course your kind feedback. I am delighted that your stay was such a success, and I have shared your feedback with our team to celebrate the experiences that we were able to provide to you. I hope that we can welcome you again soon. Warm Regards.

10/10 Excellent

Darren, Maple

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest Relations Team. on 20 Aug 2023
Dear Darren, On behalf of the entire team at Mount Juliet Estate, I wish to thank you for taking the time to share your feedback. I am delighted that you had such an enjoyable stay. I have shared your feedback with our teams across the Estate to celebrate the guest experiences that we were able to provide. We hope to welcome you again soon. Kind Regards.