BBQ/picnic Area

Reviews of Two Rivers Inn

2.5 out of 5
Two Rivers Inn
401 Park St., Thermopolis, WY

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 79 reviews" "
Rating 8 - Good. 24 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 9 out of 79 reviews" "
Rating 2 - Terrible. 6 out of 79 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bradon

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from DP, Owner on 23 Apr 2024
Bradon,Thanks for your business and taking the time to leave a rating. It was a pleasure to have you here, safe travels!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Two rivers was great for the price
Stayed 2 nights in Jan 2024
Response from DP, Owner on 23 Apr 2024
Thomas, We greatly appreciate your business and time to leave a review. Glad we met your expectations for our price, hope to see you again soon!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DP, Owner on 12 Mar 2024
Thanks Deborah for your time and rating. Anything that we could do to get a 5?

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DP, Owner on 16 Jan 2024
Thank you Jennifer, you win the prize for coldest stay with temperature -32 and -56 wind chill, BRR! Your business really helps in the winter heat bill, safe travels!

8/10 Good

Marc

Overall a good place, good ser ice at a good price
Stayed 3 nights in Dec 2023
Response from Dan on 12 Dec 2023
Thanks Marc, glad you had a good stay!

2/10 Terrible

Audrey

Stayed 4 nights in Nov 2023
Response from Staff on 16 Jan 2024
Sorry it looks like you did not have a good stay. With no comments we are not sure why, but for future bookers please alert us of any concerns during your stay so that we can address immediately.

2/10 Terrible

Jeannette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from dp, owner on 4 Oct 2023
Oddly people who book on Hotels.com are the ones that leave us bad reviews. Does that speak to our motel or the people who use hotels.com? We think it's the people who use Hotels.com are of a certain demographic that they do not like small towns and small business. Safe travels and I suppose if you use Hotels.com you may want to find a different motel, city and even state?

10/10 Excellent

Mickey, Castle Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable!
Response from dp, owner on 26 Aug 2023
Thank you Mickey, greatly appreciated!

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
2 blocks from Hot Springs State Park! Staff watched our 2 dogs for four hours while we went to the dinosaur museum. I like this style of motel with the room doors outside 👍
Stayed 2 nights in Jul 2023
Response from dp, owner on 26 Jul 2023
It was our pleasure to have you, safe travels!

10/10 Excellent

DARCY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband stayed while attending a conference....said it was comfortable and affordable.
Stayed 2 nights in May 2023
Response from dp, owner on 9 May 2023
Thank you for your business, glad your husband had a nice stay.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Leo

Stayed 1 night in Jan 2023

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities
The young man working was helpful and pleasant the other people in the hotel were loud not much you can do the room was clean but the bathroom door had holes in it ok place for one night because of road closures
Response from dp, owner on 14 Jan 2023
Jay, appreciate the honest review and your business, especially in the wintertime. Drive safe to your next destination.

2/10 Terrible

Michelle

Stayed 1 night in Jan 2023
Response from Management on 11 Oct 2023
Thanks for taking the time to leave 1 out of 5 stars. We are not sure why you had a bad stay without any feedback. I think the staff was not there when Michelle checked in, sorry for that. Safe Travels!

10/10 Excellent

Gina

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
At first glance we weren’t sure how this was going to work out, but SO glad we stayed here! It is an older facility, but a work in progress on updating. Very clean and cozy room. A nice warm heater and hot shower. Feels homey like staying with family. I highly recommend and will definitely stay again!
Stayed 2 nights in Nov 2022
Response from dp, owner on 27 Nov 2022
Gina, it was our pleasure to have you! Sorry we missed saying goodbye, it was starting to snow and we were moving the boats to the covered storage. Happy Holidays and can't wait to see you guys again!

4/10 Poor

Deanna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is excellent for fishermen. Don't even think about bringing your wives...
Stayed 1 night in Oct 2022
Response from dp, owner on 18 Oct 2022
Unless your wife fishes of course :) Guess it's true, we are a little small town Wyoming motel. We've tried to make it as nice as we can. Sorry for the disappointment, hope you can find a place nice enough next time!

2/10 Terrible

William

Not there when we arrived. Waited half hour to check in.
Stayed 1 night in Oct 2022
Response from dp, owner on 17 Oct 2022
I regret you had to wait and offer my apologies. We are a small motel, in our email we welcome guests to call or email us with their check in time, or check in between 4-8pm. We offer river shuttles, have a small fly fishing store, do guided fly fishing trips and more and are always running around!Regardless, we wish this wouldn't have happened. Safe travels!

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An old fashioned hotel with modern amenities. comfortable bed, relaxing and quiet place to stay.
Stayed 1 night in Oct 2022
Response from dp, owner on 11 Oct 2022
Thank you, your review, guess this location was home to one of the first motels in town, a lot of history there. Be safe!

10/10 Excellent

Shirley, Goldendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surprisingly clean and comfortable for a lesser priced hotel. Clean room and bathroom. Comfortable bed. Lousy coffee but there is a McDonalds in town. I would stay here again and recommend it to others.
Stayed 1 night in Sep 2022
Response from dp, owner on 28 Sept 2022
Hi Shirley, thanks for the review! If you had time, we'd love to hear if you'd prefer pods or just nicer machines and better brand coffee? Enjoy the fall, appreciate your business and time.

8/10 Good

Wendy

Stayed 1 night in Sep 2022
Response from dp, owner on 28 Sept 2022
Hi Wendy, appreciate your time, hope you had a nice time, safe travels!

10/10 Excellent

shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager was very helpful and made our stay great. We will stay there again.
Stayed 3 nights in Sep 2022
Response from dp, owner on 19 Sept 2022
Thanks for your feedback, we appreciate you sharing your experience. Safe travels and look forward to seeing you again!

10/10 Excellent

Debra E

Stayed 1 night in Aug 2022
Response from Management on 11 Oct 2023
thank you!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Really disappointing, compared with other places we’ve stayed. Carpet was stained, bathtub was dirty, and there were no available electrical outlets for recharging phones, etc. Seemed to be a sideline of company providing fishing equipment and excursions - so might be acceptable for those interested in fishing. We weren’t.
Stayed 1 night in Jul 2022
Response from dp, owner on 22 Jul 2022
Dear Anonymous, You are correct...we are essentially a motel that appeals to pet owners, outdoor/water enthusiasts, hunters and fishing folks. We sit 1/4 mile away from one of the worlds best trout streams and the world famous FREE Hot Springs state park. When you allow our furry friends and the outdoor enthusiasts to stay with you, it does wear and tear the place up a bit faster than a "normal" motel/hotel. We can't change the carpet out every year and keep fair rates, but to address your concern we swap out carpet on a 3 year cycle. Greatly appreciate the chance to explain this as it's probably hard to see this much info on the booking sites. Take care!

2/10 Terrible

Adam

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was a modern motel- in 1950. The carpet was dirty and wrinkled. There was an upholstered bench with a big stain. A hole in the bathroom ceiling where a fan should have been. Seemed the owner did just enough to take advantage of the tourists, using the online booking sites.
Stayed 1 night in Jun 2022
Response from dp, owner on 28 Jun 2022
Dear Adam, Sounds like you are not having the best trip, we hope it gets better. I did want to personally thank you, as good portion, almost 40%, of your payment to us, went to paying our 2 employees a living wage. Inflation sucks for all of us, good luck out there. Safe travels,

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Crisp clean bedding & linens sitting in a grung!
Staff was very nice and friendly. Rooms we disappointing. While linens were fresh and clean the floors were quite dirty. Our room door was tricky to get to stay shut and has an old hole in it from a replaced dead bolt. Didn't feel very secure. New toilet and sink in bathroom were nice and clean but the show floor and sides had soap scum and hard water. Yuck. Flooring is way to old and not clean. Bathroom fan was missing leaving an old dirty hole in the seizing.
Stayed 1 night in Jun 2022
Response from dp, owner on 19 Jun 2022
Lori, Thanks so much for the feedback, I've addressed your concerns with our staff. Safe Travels!

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable bed. There is microwave and coffee pot. No refrigerator. Close to the fairgrounds and hot springs.
Stayed 2 nights in Jun 2022
Response from dp, owner on 19 Jun 2022
Patrice, thanks for your review and we are going to look into the missing fridge! Safe Travels!

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff I have ever met.
Stayed 1 night in May 2022
Response from dp, owner on 19 Jun 2022
Thank you, we are blessed to have them and you too!

8/10 Good

JAMI

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Management on 11 Oct 2023
Thanks you!

8/10 Good

George

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet.
Stayed 1 night in Mar 2022
Response from Management on 11 Oct 2023
Thank you!

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from dp, owner on 14 Mar 2022
Thank you, enjoy your week!

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2022
Response from dp, owner on 13 Jan 2022
Dear Austin, You called to change your booking the night of. We agreed, but we had to charge you because it was less than 24 hours. You asked for the date to be the 11th of January. All good we thought. We charged your card as we told you we would, then you left a bad review? We called to find out why, reminded you of your new reservation of the 11th. In that conversation you asked to cancel the reservation and get your money back. Sorry your dates did not work out, but we held two different nights for you that we ended up not being able to rent to other people. Take care.

10/10 Excellent

Shane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good location. The Taco Time is great. It was an easy place to check in and stay.
Stayed 7 nights in Oct 2021
Response from dp, owner on 25 Oct 2021
Thanks for staying with us Shane, glad you had a good trip. Hope to see you again soon!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the colors in our room!
Stayed 2 nights in Sep 2021
Response from dp, owner on 23 Sept 2021
Jamie, Thanks for the great review, glad you had such a good stay. Enjoy the rest of your trip!

10/10 Excellent

Lynnea

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Needs maintenance
TV, bed, air conditioning was good. Bathroom fixtures were clean but very disappointed about the rest of condition in room. Needed a good deep cleaning, including carpet cleaning, dusting, fixing holes in ceiling and wall, and bathroom needed a desperate paint job. Things that could easily been fixed with little cost.
Stayed 1 night in Sep 2021
Response from dp, owner on 19 Sept 2021
Lynnea, Glad you had a good stay! We always appreciate feedback like this so we know how we can help make your stay even better. Safe travels!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit small, but it was clean, the beds were comfy, the ac worked well, as did the fridge. Parking was a breeze. The gentleman who checked us in was very friendly and helpful, he told us about a festival and a few things to check out while we were in town that we didn't know about. Taco John's is right there in the parking lot, or a quick walk across the road there is an amazing ice cream shop where you can get a burger and a sundae, or a pizza place that was packed when we arrived but worth the wait.
Stayed 2 nights in Aug 2021
Response from dp, owner on 12 Aug 2021
Glad you had a good time in town, thanks for staying with us!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Decent nights stay at this motel. The room was large and accomodating, as well as the bathroom. What we hated the most was the full/queen size bed. You could tell it was an older mattress and bent in the middle, so we slept like 2 people rolled in a taco all night; quite uncomfortable.
Stayed 1 night in Apr 2021
Response from dp, owner on 11 Aug 2021
A bit confused...we just put in brand new queen size beds at the start of summer, so wondering if maybe you've got us confused with another motel you stayed with? Either way, thanks for the business!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was nice
Stayed 1 night in Aug 2021
Response from dp, owner on 2 Aug 2021
Thank you for staying with us and your review, we're glad you had a nice stay. Enjoy the rest of your summer!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personal service. Right across the street from an awesome ice cream shop. Great bed, great shower, parking right outside the door. Suggested to the owner they get better reading lights. Other that that, Great
Stayed 1 night in Jul 2021
Response from dp, owner on 12 Jul 2021
Thank you so much for staying with us and your review. We will look into getting some reading lights, that's a great idea. Hope to see you again!

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little motel. Very friendly and helpful.
Stayed 1 night in Jun 2021
Response from dp, owner on 1 Jul 2021
Mildred, we so enjoyed having you as our guest! Thanks for the great review and we're glad you had such a good stay. Hope to see you again soon!

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from dp, owner on 10 Jun 2021
Thanks Steve, glad you had a nice stay.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
The staff was very friendly. However, the heater in our room didn’t work well, so we spent a very cold night there.
Stayed 1 night in Dec 2020
Response from dp, owner on 26 Dec 2020
We are sorry the room was so cold, we are here to help with things like adjusting the heat. If ever there is an issue like this, please come to our office or call 307-864-3499.

6/10 Okay

Verified traveller

Liked: Staff & service
The room was good for one night's stay, but the bed and pillows were not very comfortable. Location was decent for small town. Nice are to walk dogs.
Stayed 1 night in Nov 2020
Response from dp, owner on 25 Nov 2020
Thanks for the review. Do you prefer a hard or soft bed and how about pillow types? After getting your feedback, we thought it would be a good question to ask to better accommodate our guests. Hope you had safe travels home!

10/10 Excellent

Shellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Incredibly helpful and great customer service.
Stayed 1 night in Sep 2020
Response from dp, owner on 21 Sept 2020
Thanks Shellie!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Good enough
It was a convenient hotel to the hot springs but not close enough to walk. A little overpriced for what you get. The bed was comfortable and the room appeared clean enough. But the lamps and other parts of the room were super dusty. There were dead bugs on the sink ledge. We could hear our neighbor's conversations. You get a key to unlock the key lockbox but you have to call the guy to get the code. The nice thing was the powerbars and coffee in the room.
Stayed 1 night in Sep 2020
Response from dp, owner on 16 Sept 2020
Dear Guest, Thanks for your review, we appreciate the feedback on things we can do better. We dusted the room after seeing your feedback, sorry it was overlooked. Glad you enjoyed the treats and slept good! Safe Travels

10/10 Excellent

Jon-Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a motel in Thermopolis
Clean room. You can tell the guy who runs the place likes his business. He was very friendly at check in and check out. Great location to everything. Close to the hot springs and across the street from a great burger and pizza joints.
Stayed 2 nights in Sep 2020
Response from dp, owner on 8 Sept 2020
Jon-Michael, Thank you for the great review and I'm so happy to hear we met your expectations! We greatly appreciate your patronage and business!

8/10 Good

Holly

Travelled with family
Liked: Staff & service, room comfort
Two Rivers Inn
When we arrived at 3:30 pm we had to call the person to come check us in ad he wasn't at the motel. It took him about 15 minutes to show up. He was, however, very nice. The room itself seemed to be under slow renovation. The bathroom could have been cleaner and the walls and paint were chipping. The bed area was nice and clean, but the beds could use an upgrade. The motel is right by Hot Springs State Park which was nice, and it was relatively quiet at night.
Panoramic view of room
Stayed 2 nights in Aug 2020
Response from dp, owner on 17 Aug 2020
Holly, thanks for the review as we appreciate feedback both constructive and positive. Our check in time is posted on the confirmation email at 4pm, for our other guests reading this review. We are relatively new owners and the motel had never been updated since we bought it and your list gives us good info on things we can do to improve. Thanks again and hope you enjoyed your trip!

8/10 Good

Laurie, Billings, MT

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
This was a nice place, good price. Clean and quiet
Stayed 2 nights in Jul 2020
Response from dp, owner on 27 Jul 2020
Dear Laurie, Thanks so much for taking the time to leave a review. We're glad you had a good stay and appreciate your business. Have a good rest of your summer, hope to see you again soon!

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was in need of several repairs, door had a large gap on bottom when shut. Unexpectedly ended up not sleeping there as was called home for a family emergency.
Stayed 1 night in Jul 2020
Response from dp, owner on 23 Jul 2020
Heather, we will be looking at the room you were to be staying in and address your concerns. We did waive charging you for the room, even though it was less than a 24 hour cancellation. Hope everything is ok at home.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and there was not a lot of traffic about. If you are looking to get some fishing in you can get some supplies at the front office. If you can do simple then this place will fit that bill.
Stayed 1 night in Jun 2020
Response from dp, owner on 9 Jul 2020
James - Thanks for your review, hope you had a good fishing trip!

8/10 Good

Scott, Cary, NC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were treated like family, and that's a good thing. There was a small issue with the room and the owner appreciated knowing about it so that he could fix it.
Stayed 1 night in Jul 2020
Response from dp, owner on 7 Jul 2020
Scott, it was a pleasure to meet and have you here as our guest. Thank you for the feedback to help us improve the property and keep it up to standards. Hope to see you again soon!