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Reviews of Wellness Santa Hotel - Adults Only

5 out of 5
Wellness Santa Hotel - Adults Only
Neoi Epivates, Thermaikos, East Macedonia and Thrace

Reviews

8.6

Excellent

Rating 10 - Excellent. 67 out of 123 reviews" "
Rating 8 - Good. 34 out of 123 reviews" "
Rating 6 - Okay. 11 out of 123 reviews" "
Rating 4 - Poor. 7 out of 123 reviews" "
Rating 2 - Terrible. 4 out of 123 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Disliked: Amenities, property conditions & facilities
Place is not renewed since 1960’s. Sewer smell every time water runs through drain system. They control temperature for room from front desk. You have no control over your climate. I had dinner at sky bridge Resturant and chicken with mash potato was microwaved like elastic, mash potato was purate. This place should not be in business.
Stayed 2 nights in Jan 2024

10/10 Excellent

Youri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but for summer
The room was cold and even on 30 degrees the air conditioner did not make it warm. The breakfast is modest for 5 stars hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Leelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel with great pools
Wonderful pools, beautiful building, great location near the beach.
Stayed 1 night in Jul 2023
Response from Wellness Santa Hotel on 16 Oct 2023
Dear guests,We would like to thank you for having chosen Wellness Santa Hotel and for taking the time to post about your recent stay.We’d love to continue providing great service to awesome guests like you.We are looking forward to welcome you again at Wellness Santa Hotel and always remain at your disposal for anything you may need.

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel for 10 days ,the staff at the reception are very accommodating,helpful
Stayed 2 nights in Aug 2023
Response from Wellness Santa Hotel on 17 Aug 2023
Dear guests,We would like to thank you for having chosen Wellness Santa Hotel and for taking the time to post about your recent stay.We’d love to continue providing great service to awesome guests like you.We are looking forward to welcome you again at Wellness Santa Hotel and always remain at your disposal for anything you may need.

10/10 Excellent

Anastas, Hibbing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury living on the beach with kind and caring staff
Stayed 2 nights in Aug 2023
Response from Wellness Santa Hotel on 14 Aug 2023
Dear guests,We would like to thank you for having chosen Wellness Santa Hotel and for taking the time to post about your recent stay.We’d love to continue providing great service to awesome guests like you.We are looking forward to welcome you again at Wellness Santa Hotel and always remain at your disposal for anything you may need.

6/10 Okay

Kevin

Stayed 3 nights in Aug 2023

10/10 Excellent

Emirjona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is incredible.
Stayed 6 nights in Jul 2023
Response from Wellness Santa Hotel on 12 Aug 2023
Dear Mr/s. Emirjova,We would like to thank you for having chosen Wellness Santa Hotel and for taking the time to post about your recent stay.We’d love to continue providing great service to awesome guests like you.We are looking forward to welcome you again at Wellness Santa Hotel and always remain at your disposal for anything you may need.Kind Regards,

4/10 Poor

Mikaella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Wellness Santa Hotel on 12 Aug 2023
Dear Mrs. Mikaella,Thank you for having chosen Wellness Santa Hotel.We are sorry to know that you had a negative experience with Wellness Santa Hotel; that is definitely not what we want for our guests. We would love to help turn this around for you.Kind regards,

10/10 Excellent

Rami

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was wonderful, all the staff were friendly and helpful.. it was a wonderful experience
Stayed 5 nights in Jun 2023
Response from Wellness Santa Hotel on 12 Aug 2023
Dear Mr/s. Rami,We would like to thank you for having chosen Wellness Santa Hotel and for taking the time to post about your recent stay.We’d love to continue providing great service to awesome guests like you.We are looking forward to welcome you again at Wellness Santa Hotel and always remain at your disposal for anything you may need.Kind Regards,

10/10 Excellent

Miguel

Stayed 1 night in Sep 2022
Response from SANTA WELLNESS HOTEL on 5 Oct 2022
Dear guests, thank you for your feedback. we hope to have you soon with us again

10/10 Excellent

Arsen

Stayed 3 nights in Aug 2022

4/10 Poor

Simela, Astoria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible customer service… Non-existent actually. Not worth the high price tag. Definitely not 5 stars. Not enough food options, no spa therapies during peak season. Very cheap with their air conditioning. Lobby and hallways are piping hot during heat wave outside. Weird place. I travel to this area frequently and Will never set foot here again.
Stayed 12 nights in Jul 2022

10/10 Excellent

Hanif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just perfect
Stayed 3 nights in Jun 2022

10/10 Excellent

Hicks M, Falls church

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Sherralea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girly get away.
I've probably stayed at this hotel 3 or 4 times now, this time i took my sister in law. She loved it. It's a fab place that feels like it's not been fully exploited by tourism. Staff are as helpful as you can imagine, always smile and do what they can to make your stay as lovely as possible. Breakfast is outstanding, bar snacks in the day are very good value and taste delicious. There is a water bus that runs from the jetty a few times a day and returns. Perfect for a little trip into the city so no need to get a taxi too!
Stayed 5 nights in May 2022

10/10 Excellent

Vicky

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Deco - May not be everyone’s cup of tea. Service - excellent Location - small village. Great for relaxation
Stayed 2 nights in May 2022

8/10 Good

Vivian Awuor

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It's a nice place for Summer. Unfortunately it was raining so we didn't have access to the pool and spa
Stayed 2 nights in Oct 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

10/10 Excellent

Marios

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but…….
This was our 3rd stay here, after last year , some things have improved, others haven’t. The breakfast is better but still room for improvement ( cold eggs, and food quality needs improvement,). The pool/ beach towels fiasco is a bit undermining (10€ deposit required ) before the pool attendant would replace the towels, unfortunately now this can only be done at reception. The bride resturant was closed during our entire stay, regardless of the hotel being full. Charging an additional €30 euros for an extra few hours late check out, despite booking 4 rooms , is penny pinching. The hotel next door now has the same name, and people staying at that hotel were using this hotel for breakfast and the pool area, as a result it became very crowded. Otherwise great stay
Stayed 5 nights in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

8/10 Good

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is old and dusted. I was aware upfront that it would not be, as it says, a 5 stars...but i wasn't even 4stars worthy.... Staff was ok, but like the hotel itself not as is hould be for a hotel for 4stars. Breakfast buffet was ok, but nothing special. One would say, at least one would expect to get fresh coffee and not instant from the machine. Guests were not following the hygiene anti covid rules of the hotel, no mask wearing when being at the buffet etc. Nobody of the waiters cared. Music from the pool area was running until 11 in the evening and really annoying through the day. Gym is pretty big and has everything one could hope for, but hygiene,as through the whole hotel, not present at all. Furniture is all worn out. Area around the hotel is dirty. Real disappointment
Stayed 2 nights in Sep 2021

10/10 Excellent

COMSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 4 nights in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Business trip
Hotel is never ever 5stars, breakfast is more like 3 stars. Covid restrictions are not followed by most of the guests (no masks etc) and nobody of the staff says something. No coffee machine or water heater on the room. Everything of the furniture is a piece of lookalike. The gym is great but opens at 11am... Never seen before that a gym opens that late.
Stayed 1 night in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

8/10 Good

Codrut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

10/10 Excellent

Georgios

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing for the price! Our other hotel fell threw last minute and we just spent a night there before our flight. It was really nice to walk on the beach and the water was very calm and easy to swim in. The pool looked nice, but we stayed at the ocean. We did not do all inclusive because our stay was short and there were some beach restaurants just a short walk away or you can eat at their restaurant. The breakfast was very good. The decorations inside the hotel were not my style, but I was very happy with the hotel! The staff was very nice and helpful.
Stayed 1 night in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

10/10 Excellent

rosaleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel on the beach. Very good value. Excellent Massages
Stayed 10 nights in Aug 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

10/10 Excellent

Biser Vurov

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel and staff.
Great location. Pleasant staff. Thanks
Stayed 1 night in Aug 2021
Response from SANTA WELLNESS HOTEL on 21 Oct 2021
Dear guests, thank you for choosing Santa Wellness Hotel for your stay and of course we appreciate your comments.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
For being a "5 star hotel" lots to improve upon
This hotel has some great qualities, but could be even better if management took just a few small things into consideration. First, their "policy" is to only provide one room key for two people. No real reason given, just their policy. I have never encountered this at any other hotel and just makes no sense. Second, there is currently only one option on site for dinner which costs 18 euro per person and is buffet style. When I inquired about having food delivered from a local place I was told outside food is not allowed in the hotel. The pool bar stops serving food at 6 pm. So you either walk to a restaurant nearby or pay for the buffet. Really just not customer centric. And because of COVID room service is not offered. Third, you will hear every single door on your floor slamming as people wake up. There are no silencers to keep the doors from slamming. I could not sleep in as beginning about 7 am doors are slamming repeatedly. Fourth, and at no fault of the hotel, but it is really out of the way for wanting to see Thessaloniki city center. Buses don't run to the hotel location so if you don't have a car your only option is taxi. It costs 30 euros to go 15 miles to the city center. If I were to go again I would definitely find another similar hotel much closer to the city center. The surrounding area of the hotel just doesn't have much to offer. The staff is kind and want to help but the management rules make it so they are not empowered to provide great customer service.
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel with great staff - Already looking at going back with the family as this was a 4 day business trip. Went All inclusive and for the price paid I was happy. Bathroom in bedroom wins smallest I have ever encountered but I did go for a standard room.
Stayed 4 nights in Jul 2021

8/10 Good

Jugoslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway right on the beach
PROS: - Very clean and well maintained throughout the day - All Inclusive Food (great variety and quality) - Beds are very comfortable - Pool area turned into a restoran is very nice and cozy - Friendly staff - Location - Beach CONS: - Rooms could be bit larger - We had 3 rooms, same category and all 3 were somewhat different (balconies, bathrooms, floors...) - In one room we had no cold water in the shower, in another room there was no hair dryer. - Safe is too small for laptop, and one room had ancient safe with key (although key was missing) - No ice cream :) (this is 5 star, All Inclusive) - Charging 10 Euro for beach Umbrella (and 2 chairs) on Hotel's beach; adding at least a bottle of water would be nice touch .... but, none of these Cons should be a reason not to visit this Hotel
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in everything! Next to the beach! I’ve being coming to this Hotel for the past 4 years.every year is getting better and better.
Stayed 4 nights in Jul 2021

10/10 Excellent

Marios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in the region
Very Unique style, lovely pools and great location on the beach, 15 minutes from Airport and 30 minutes from Thessaloniki centre. Nice spacious rooms with great facilities. Only improvement required is the Breakfast, very poor quality breakfast for a hotel of this standard, This was our 2nd time here and we did enjoy our stay.
Stayed 6 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean hotel right on the beach
We really enjoyed our 3-night stay at the Wellness Santa Hotel and felt the price was an absolute steal for how nice it was. We were there in October 2020 during the pandemic, but felt safe the whole time because the hotel was super clean and they took extra precautions like serving you breakfast (rather than self-serve buffet). Our room was comfortable we loved the sea view from our balcony. We didn't use any of the spa facilities, but the pool looked very clean, and the hotel is right on the beach, within an easy 15-minute walk of a whole bunch of delicious beach bars and tavern restaurants. We'd recommend having a car to get around during your stay, but given that the hotel wasn't very full, it was never a problem to find a free parking spot just out front. Definitely recommended.
Stayed 3 nights in Oct 2020

10/10 Excellent

Uri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and excellent service
Stayed 1 night in Oct 2020

10/10 Excellent

Uri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great facilities
Stayed 1 night in Oct 2020

8/10 Good

Ronit

Stayed 2 nights in Sep 2020

10/10 Excellent

Gil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Lewys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Get good stay all the through breakfast was unfortunately the worst I’ve seen in a hotel but everything else was lovely.
Stayed 3 nights in Sep 2020

8/10 Good

Alex, Brighton, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Wellness Santa hotel. It was quiet - being the end of season, during a pandemic- but this suited me. Reception staff were always helpful and I was able to check-in early. It was clean and I felt safe there, although I needed to take my own alcohol wipes into the gym, which lacked any cleaning equipment. I loved the pools, particularly the spacious and refreshingly cool outdoor one. There were ample sun beds, with a charge of €5 (including a non-alcoholic drink) on the beach. The pool bar staff were friendly, polite and helpful. Breakfast was pretty good but not great and I needed to bring my own decaffeinated coffee. Wi-Fi was great inside the hotel. My double room comprised two single beds pushed together and there was no kettle or ironing board, which I believe is standard practice but were amenities that I missed. The room cleaning varied each day in terms of attention to detail and did not feel environmentally friendly, with toiletries and towels being replaced unnecessarily. The gym was pretty well equipped for a hotel but most machines lacked instructions for use. The best thing about the hotel is its location, right on the beach in a quiet but well-serviced area. I was so pleased that I chose it. Would definitely recommend.
Stayed 5 nights in Sep 2020

10/10 Excellent

Marios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Beach Front Hotel
The Hotel itself is very nice and in a very good location, on the beach, only half an hour from Thessaloniki and 12 minutes from the Airport A very distinctive style ( not to everyone’s taste, however I act like it). There are lots of bars and restaurants walking distance for the Hotel, and the pool area is very nice and relaxing. A few minor items need improvement, The Breakfast is very poor for a 5 star hotel and needs improving urgently. They also shouldn’t really charge for using sun beds on the beach, Otherwise a great stay at a reasonable price and probably the best Hotel in this area.
Stayed 2 nights in Sep 2020

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlights are the spa, beachside lounge chairs and stunning pool. Helpful and friendly staff. Only downside is that the breakfast isn’t the most incredible, some days disappointing—but if those expectations are managed, all is wonderful, especially the views!
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Nice room, excellent service and pool. Breakfast is mediocre at best.
Stayed 1 night in Sep 2020

8/10 Good

Jupa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wllness Santa hotel's August 2020 review
I spent 4 days in this hotel. Met 2 locals who said it's the best hotel in the area, but i wouldn't give it 5 stars. Pros: Room cleaning was exceptional. Very close to the beach. Cons: Even as a hotel guest you need to pay 5 euros for the sunbed (what includes drink), so if you decide to leave for several hours and then come back you pay 5 euros again. Breakfast was RUBBISH. I couldn't even eat it. Expensive - coffee 4.50 euros. ( in the nearby taverna it was 2 euros) The territory of the hotel was super nice, but as soon as you leave it's rubbish just like 20 meters from the hotel. There are no proper road right outside of the hotel. Anyone can enter and leave the hotel as there are no security. The taxi can't get to the hotel entrance, as no one cares to open the gate.
Stayed 5 nights in Aug 2020

8/10 Good

Tsveteslava

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel with very pleasant atmosphere. Indoor and outdoor pool were fantastic
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very new. Furniture not really my style but... that’s not an issue. Before booking I called the hotel to check the availability of early check in. Was told that it would not be a problem. Having arrived it became a problem and had to wait for the room. Beds were extremely soft and if you have any back problems make sure you avoid this place. Bathroom was not properly done. Taps settings are different in the shower and the sink. Hence opening the tap in the sink to the left gives you hot water and doing the same in the shower gives you cold. Not handy at all. Then the water does not drain properly and it leaked outside the tub and the whole bathroom was flooded. Hotel management failed to resolve the problem and the manager was extremely rude. Breakfast staff were NICE. Lastly air cooling system failed as well.
Stayed 3 nights in Oct 2019

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice
Very nice brand new hotel w the beach right in front. Good service. Very gaudy and "poor taste" lobby furniture.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019