2 restaurants, breakfast served
Check availability

Reviews of Radisson Kufri

4 out of 5
Radisson Kufri
0 KM Milestone Kufri, Fagu Highway, Theog, Himachal Pradesh

Reviews

8.0

Very good

Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 2 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

10/10

Cleanliness

10/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Enosh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay at Radisson except for the fact that there is no heating facility even in a suite. We were given a room heater and electric blanket which is still not adequate for Kufri winters. But overall the hotel is clean and quiet with slightly expensive dining menu.
Response from Radisson Kufri on 1 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback from your visit to the Radisson Hotel Kufri.We are delighted to read from your review that you enjoyed your recent stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors.Please accept my sincere apologies for the shortcomings you mentioned, and those points will be carefully considered and communicated to the relevant department heads to ensure a prompt improvement. It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Hotel Kufri, I look forward to welcoming you back.Sincerely,Radisson Kufri

8/10 Good

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. The views are spectacular! The rooms very clean and comfortable and the staff is fantastic, especially the front desk clerk Akshay. All of the staff went above and beyond but Akshay really worked hard to ensure my stay was as pleasant as it could be. I do not think that I have ever been given more attention by a hotel staff. The food was very good. The hotel was totally empty during the time I was there and as a result of that and the season, some of the food items were not available. The in room dining menu was a bit confusing as some items were listed multiple times and some pages seemed be be duplicated. The food was always very good but expensive, especially considering the portion size but it was really the only option for the area, especially for a westerner. I booked the reservation through Expedia for 7 nights with the 'pay at hotel' option. Sadly I got a bad case of altitude sickness and at the advice of my doctor, I had to check out after 3 nights. The hotel refused to give any refund saying that Expidia took commission, In spealing with Expedia, they said because I paid at the hotel all they could do is talk to the hotel and request a refund on my behalf. They called the hotel and the hotel offered nothing. It would have been appropriate for the hotel to keep the costs of one of the four nights remaining on my reservation but they made no effort and did noting but refused to refund anything. The stay was great other then this
Stayed 7 nights in Oct 2022
Response from Radisson Kufri on 19 Oct 2022
Dear Mr. Stephan,We appreciate you taking the time to review us through Expedia and have made a note of your valuable feedback.On behalf of our entire team members at Radisson Kufri, we thank you for staying with us and hope to serve you again!Sincerely,Radisson Kufri