"I have stayed at this hotel several times, and it's been going through upgrades since I believe new ownership; it's now a self-check-in, although there are staff in the reception to help. I was on this trip in one of the older 10th-floor non-refurbished rooms, described as an 'Executive Room'.... well, executive it isn't. Tiny, not the size specified on the website, and with amenities out of the 90s, a broken, empty fridge and a VERY narrow 'compact' double bed. A tiny old TV which would not work.
When I arrived, there was a lack of towels and toilet paper, but I sent a WhatsApp message in response to the hotel's check-in WhatsApp, and these were brought up to the room within 30 minutes, which was great, thanks to a fantastic member of the house staff. If you do not have WhatsApp, I think you're snookered, as there is no telephone in the room at all, so the only way to talk to staff is via WhatsApp or to go all the way down to reception. There is also no room service!
I have to say, the staff are always fantastic, but for £180 a night... I would hope for more!"
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