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Reviews of The Orchards Hotel

3.5 out of 5
The Orchards Hotel
222 Adams Rd, Williamstown, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 442 reviews" "
Rating 8 - Good. 145 out of 442 reviews" "
Rating 6 - Okay. 48 out of 442 reviews" "
Rating 4 - Poor. 21 out of 442 reviews" "
Rating 2 - Terrible. 10 out of 442 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Carolyn

Business traveller
Stayed 1 night in Mar 2020
Response from Janell LaFleche - General Manager on 24 Mar 2020
Thank you Carolyn for your feedback. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
A little dated. Restaurant shut down for renovations, disappointing
Stayed 1 night in Mar 2020
Response from Janell LaFleche - General Manager on 9 Mar 2020
Thank you for staying with us here at The Orchards Hotel. We look forward to seeing you again soon.

6/10 Okay

Miyuki

Travelled with family
Stayed 1 night in Mar 2020
Response from Janell LaFleche - General Manager on 9 Mar 2020
Thank you Miyuki for your feedback. Please come back and see us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property has the potential to be really something special. The rooms are nice and large and I like the inner and outer bathroom sinks.I also loved the window seat in the room. But the room needs better lighting and perhaps a desk or some other surface. The work out room needs a major overhaul (signage indicated this is coming). The complimentary breakfast was good.
Stayed 1 night in Feb 2020
Response from Janell LaFleche - General Manager on 21 Feb 2020
Thank you for staying with us at The Orchards Hotel and for providing feedback on your recent stay. We are in the planning stages for some renovations, so we hope to have you back again.

10/10 Excellent

zhu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Janell LaFleche - General Manager on 19 Feb 2020
Thank you zhu for staying with us here at The Orchards Hotel. Please come back and see us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Great breakfast. Very nice staff. Loved the location. Close to Clark Institute
Stayed 1 night in Feb 2020
Response from Janell LaFleche - General Manager on 4 Feb 2020
Thank you for staying with us at The Orchards Hotel. We are delighted you enjoyed your time here and had the opportunity to explore the area. We look forward to seeing you again.

8/10 Good

Tom, Philadelphia

Travelled with family
Liked: Cleanliness
WiFi was very weak and spotty. Breakfast was comparable to a budget motel
Stayed 1 night in Jan 2020
Response from Janell LaFleche - General Manager on 26 Jan 2020
Thank you Tom for your feedback. I'm very sorry that breakfast did not exceed your expectations. We will meet with the team to discuss any improvements that can be made, and hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I was very disappointed because they hotel advertised that there was a bar on the property but there was no bar or restruarant. And the breakfast was very disappointing. The deluxe breakfast was coffee, juice, toast, apples and small blueberry muffins.
Stayed 2 nights in Jan 2020
Response from Janell LaFleche - General Manager on 7 Jan 2020
Thank you for your feedback. I am very sorry for the confusion. Our restaurant and bar are both closed for renovations. We are in the process of updating all of our listings. Thank you again for bringing this to my attention, and we hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem was having no info about bay state games schedule as games website had your hotel listed as place to stay.
Stayed 1 night in Jan 2020
Response from Janell LaFleche - General Manager on 6 Jan 2020
Thank you for staying with us here at The Orchards Hotel. Please come back and see us again.

6/10 Okay

thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pedestrian
Place was comfortable and nice. Decent snack breakfast. Upon checkout however they charged more than what I agreed on Hotels.
Stayed 2 nights in Dec 2019
Response from Janell LaFleche - General Manager on 6 Jan 2020
Thank you Thomas for your feedback. We are delighted you enjoyed your time here with us. I would be happy to help you understand your statement. We hope to see you again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Janell LaFleche - General Manager on 3 Jan 2020
Thank you Paul for staying with us here at The Orchards Hotel. We look forward to welcoming you back.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Disappointing
Based on the 3.5 star rating, the 8+ customer review, and glowing photographs, I was expecting something else. Something nice. Something maybe even a little fancy. And while The Orchards Hotel might have been nice at one point, that point somewhere in the early 2000s or 90s. Among the highlights: -A bedspread with large holes near the foot of the bed (the holes were initially covered by a strange, decorative sash that had been draped across the bed) -The worst "continental breakfast" I have ever seen. -Strange brown crust on the exterior of the bathroom cabinets -An old pink toilet, pink tub, and pink bathroom tiles (with cracked grout), all of which must have dated from the 1980s -A water heater that took up half the closet and which had been haphazardly hidden with some drywall that hadn't been painted -A restaurant and bar that was not operational and had been closed for months.
Stayed 2 nights in Dec 2019
Response from Janell LaFlache - General Manager on 1 Jan 2020
Thank you for your feedback. I am very sorry we did not exceed your expectations during your visit with us. We take our guest comments very seriously, and will review your suggestions with the team. We hope you will give us another chance to show you our best.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
There's an old-world elegance to the place. I'd liken it to visiting the home of an elderly, well-off grandmother. A place with faded glory.
Stayed 1 night in Nov 2019
Response from Janell LaFleche - General Manager on 25 Nov 2019
Thank you for choosing The Orchards Hotel for your getaway. We are so glad you enjoyed your time with us and look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Janell LaFleche - General Manager on 18 Nov 2019
Thank you for staying with us here at The Orchards Hotel. We can't wait to welcome you back.

6/10 Okay

Paul

Liked: Room comfort
A classic old hotel which has seen better days.
Despite a spacious room, which was quite well equipped, this hotel did not live up to our expectations and was overpriced. We were profoundly disappointed to discover that the hotel bar and restaurant was closed in July, despite the Hotels.com website stating that there is a bar and restaurant. Overall, the hotel is very tired, with a musty smell and worn carpets and decor.
Stayed 1 night in Nov 2019
Response from Janell LaFleche - General Manager on 18 Nov 2019
Thank you Paul for your feedback. I am very sorry for the confusion about the restaurant. It has been closed for renovations for some time. We thought we had removed all the mentions of the restaurant, and will be double checking again. We will be sure to announce the grand re-opening when all work is done.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Janell LaFleche - General Manager on 18 Nov 2019
Thank you for staying with us here at The Orchards Hotel. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Janell LaFleche - General Manager on 12 Nov 2019
Thank you for staying with us at The Orchards Hotel. Please come back and see us again.

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Janell Lafleche - General Manager on 28 Oct 2019
Thank you Gregory for your feedback. We hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Janell LaFleche - General Manager on 18 Oct 2019
Thank you for staying with us here at The Orchards Hotel. Please come back and see us again.

10/10 Excellent

Amy E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Janell LaFleche - General Manager on 3 Oct 2019
Thank you Amy for staying with us here at The Orchards Hotel. Please come back and see us again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a generous size, very clean and comfortable. There were a lot of extras included - such as turn down service with cookies and his/hers bathrobes and slippers, in addition to the usual items. Coffee/tea station is 24/7, rather than a coffee maker in room. Please note there is a front desk (our reservation stated there was no front desk and we'd have to contact the hotel for instructions). The front desk staff was very helpful in assisting us with area restaurants, etc.
Stayed 1 night in Sep 2019
Response from Janell LaFLeche - General Manager on 30 Sept 2019
Thank you for choosing The Orchards Hotel for your getaway. We are so glad you enjoyed your time with us and look forward to seeing you again.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Janell LaFLeche - General Manager on 30 Sept 2019
Thank you Jerry for staying here with us at The Orchards Hotel. We hope to have you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Janell LaFLeche - General Manager on 30 Sept 2019
Thank you for staying with us at The Orchards Hotel. Please come back and see us again.

4/10 Poor

Brett

Travelled with group
Liked: Room comfort
Not what it once was...
Many issues - shower was clogged, staff didn't appear to want to be there, the restaurant is closed (like out of business closed). A fire alarm started going off at 7 am and there was NO communication as to why or if it was real? Went to the desk and there was nobody to be found. The place appears to be headed downhill fast. At about 7:40 a guy came barging in the room with one knock looking to take luggage, we hadn't asked for luggage service at all, we were nowhere near checking out because "breakfast" didn't start unitl 8 am. Used to be a nice place but now it is simply overpriced and it appears to be in trouble.
Stayed 1 night in Sep 2019
Response from Janell LaFleche - General Manager on 20 Nov 2019
Thank you Brett for your feedback. What you have described is neither common nor acceptable. We will address your concerns with the team in an effort to improve the services for our guests. We do hope you will give us another chance to show you our best.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. The room was large. With lots of storage. The bathroom had double sinks and all was clean. Don’t undetermined negative reviews about cleanliness.
Stayed 1 night in Sep 2019
Response from Janell LaFleche - General Manager on 18 Sept 2019
Thank you for choosing The Orchards Hotel for your getaway. We are do glad you enjoyed your time with us and look forward to having you back.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Clark Museum and friendly service.
Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 23 Aug 2019
Thank you for staying with us here at The Orchards Hotel. We look forward to welcoming you back again.

10/10 Excellent

Fun

Liked: Cleanliness, staff & service
Great place to stay. Easy walk into the town center.
Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 22 Aug 2019
Thank you for staying with us here at The Orchards Hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cordial staff and ample free breakfast Great location: access to theatre and the Clark Museum. Near restaurants
Stayed 2 nights in Aug 2019
Response from Janell LaFleche - General Manager on 22 Aug 2019
Thank you for choosing The Orchards Hotel for your getaway. We are so happy you enjoyed your time here and look forward to having you back.

8/10 Good

Carol B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Janell LaFleche - General Manager on 21 Aug 2019
Thank you Carol for staying with us here at The Orchards Hotel. We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No good sound attenuation; poor quality of complimentary breakfast; aging furniture and not so clean room
Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 20 Aug 2019
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

john

Liked: Staff & service, room comfort
mold on bathroom tiles
Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 19 Aug 2019
Thank you John for your feedback. We hope to see you again soon.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute
Nice place.
Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 15 Aug 2019
Thank you Jonathan for staying with us here at The Orchards Hotel. We look forward to having you back again.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The Orchards Hotel is a very nice hotel, situated east of Williamstown, making it convenient for Mass MoCA. It has a continental breakfast, with fresh fruit and pastries. However, it is showing its age a bit, and our three-night stay was not satisfactory. My wife and I checked in a little after 4:00 PM on a Friday for a 3-day event at Mass MoCA. We smelled an odor of what we thought was some heavy-handed air freshener. We were late for a Mass MoCA event, so we rushed out and did not get back until late evening. The next morning, the overwhelming smell was still there, and we noticed the carpeting at the food of the bed was wet. We pointed this out to the front desk on the morning of Saturday, and we were told that the situation would be addressed. On the way back to our room, we noticed that we were the only room with a hole where a refrigerator should have been. Because of a late event at Mass MoCA on Saturday, we did not return to our room until after midnight, which still had an overwhelming stench. I opened the casement window for a while, which fell apart when I tried to crank it shut. In the morning, my wife and I were both congested and my wife's eyes were puffy. The manager was kind enough to move us to a different room, so at least the last night was pleasant. At this point, most of our clothes were permeated with the smell and needed to be dry-cleaned or laundered. No billing adjustment has been made as of this point.
Stayed 3 nights in Aug 2019
Response from Janell LaFleche - General Manager on 14 Aug 2019
Thank you for your feedback. I am very sorry that your room did not exceed your expectations. I assure you we take the cleanliness of our rooms extremely seriously. I am glad we were able to get you into another room that was more comfortable. We do hope you will give us another chance to show you our best.

4/10 Poor

norma

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 14 Aug 2019
Thank you Norma for staying with us here at The Orchards Hotel We look forward to having you back again.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from Janell LaFleche - General Manager on 14 Aug 2019
Thank you for your feedback. We hope to see you again.

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Go elsewhere
Old and tired hotel. Indifferent staff and pool in poor shape .
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 30 Jul 2019
Thank you David for your feedback. I am sorry we did not exceed your expectations during your stay. We hope to have you back again so we can show you our best.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
classic hotel, a bit dated but still wonderful in all respects
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 29 Jul 2019
Thank you for staying with us here at The Orchards Hotel. Please come back and see us again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bar was unattended when we went in for a drink. Feel continental breakfast should be included for the charges assessed.
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 15 Jul 2019
Thank you for your feedback. We hope to see you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amie Birch in the bar/lounge was terrific with excellent attention to customer service!
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 15 Jul 2019
Thank you for staying with us at The Orchards Hotel and for recognizing Amie. The staff here loves to go above and beyond for our guests. We look forward to having you back again.

8/10 Good

John, Rochester, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and pond. Spacious room and bath.
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 10 Jul 2019
Thank you John for staying with us here at The Orchards Hotel. We look forward to seeing you again.

8/10 Good

Husam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 5 Jul 2019
Thank you Husam for staying with us at The Orchards Hotel. We look forward to welcoming you back again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Hotel definitely needs a refresh. Hall carpets not clean, paint chipping in rooms, plumbing a bit sketchy.
Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 5 Jul 2019
Thank you for your feedback. Please come back and visit us again soon.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Janell LaFleche - General Manager on 5 Jul 2019
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and nicely decorated, clean and hotel location is excellent. Breakfast staff a little slow and potatoes at breakfast were burned. Check in and checkout staff a little standoffesh (such a word?) Good value.
Stayed 1 night in Jun 2019
Response from Janell LaFleche - General Manager on 5 Jul 2019
Thank you for choosing The Orchards Hotel for your getaway. We are so glad you enjoyed your time with us and hope to have you back again soon.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Janell LaFleche - General Manager on 5 Jul 2019
Thank you Michael for staying with us here at The Orchards Hotel. Please come back and see us again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from Janell LaFleche - General Manager on 25 Jun 2019
Thank you for staying with us. Please come back and see us again soon.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from Janell LaFleche - General Manager on 19 Jun 2019
Thank you for your feedback. Please come back and see us again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For us it was a quick biz trip. They were so kind to our late arrival and as a person with ADA needs top notch drawbacks 11 am check out is too early. No water in the room and bed was hard. Also the bathroom was outdated.
Stayed 1 night in Jun 2019
Response from Janell LaFleche - General Manager on 17 Jun 2019
Thank you for choosing The Orchards Hotel for your business trip. We look forward to having you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Janell LaFleche - General Manager on 17 Jun 2019
Thank you for staying here with us at The Orchards Hotel. Please come back and see us again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Hotel in Williamstown
The hotel is in a great location, very close to the heart of Williamstown and Williams College. The hotel has a very old-school feeling and was warmly welcomed by staff. If I were to point out anything, the pool outside was quite the ordeal (considering it's an outdoor pool) and there were some stains on the couch/seats in our room. Otherwise, we had a comfortable stay.
Stayed 2 nights in May 2019
Response from Janell LaFleche - General Manager on 23 May 2019
Thank you for sharing your experience with us at The Orchards Hotel. We hope to have you back again soon.