Lobby sitting area

Reviews of OYO Hotel Texarkana Trinity AR Hwy I-30

3 out of 5
OYO Hotel Texarkana Trinity AR Hwy I-30
5210 N State Line Ave, Texarkana, AR

Reviews

5.2
Rating 10 - Excellent. 35 out of 211 reviews" "
Rating 8 - Good. 30 out of 211 reviews" "
Rating 6 - Okay. 31 out of 211 reviews" "
Rating 4 - Poor. 25 out of 211 reviews" "
Rating 2 - Terrible. 90 out of 211 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

3.8/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service
You’re definitely getting what you’re paying for here but it wasn’t too bad.
Stayed 1 night in May 2024

2/10 Terrible

Dustin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was disgusting. Was there almost a week and never even saw anyone that worked there
Stayed 6 nights in Apr 2024

6/10 Okay

Nancy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Good location, easy to find as just off the highway. Room was quite rundown and needed some repairs- cabinet door torn off, carpets need to be replaced.
Stayed 1 night in Apr 2024
Response from Joey on 20 May 2024
Thank you for sharing your views with us, Nancy! As per the feedback, we understand that you are not completely satisfied with our services. Be assured, we will strive to make your next stay a pleasant one. Have a great day! Regards, Joey

10/10 Excellent

Asher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for short trips. Lots of dining options within walking distance.
Stayed 2 nights in Apr 2024
Response from Dewi on 20 May 2024
That is great to hear, Asher! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

2/10 Terrible

Betsy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Lamps shades in poor condition, toilet would not flush properly, microwave area dirty, tub looked like it had mold , ceilings in poor condition, poor lighting. Dead nsects in bathroom area. I would never stay here again. Room in poor condition.
Stayed 1 night in Apr 2024
Response from Noah on 20 May 2024
Hi, Betsy! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

2/10 Terrible

Vincent

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My peace was interrupted by people trying to gain access.
Stayed 1 night in Mar 2024

2/10 Terrible

Tamystikol

Stayed 2 nights in Jan 2024
Response from Ammy on 2 May 2024
Hi, Tamystikol! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was awful. No soap trash cans anything
Stayed 1 night in Dec 2023
Response from Ammy on 2 May 2024
Hi, Steve! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

6/10 Okay

Eva

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I wish the pictures would match the rooms! I had no option but to stay here
Stayed 1 night in Dec 2023
Response from Ammy on 6 May 2024
Hi, Eva! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

4/10 Poor

KRISTY

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Refrigerator and microwave didn’t work. Roaches everywhere. It was musky smelling. You pay 50 for the room and 50 deposit. I don’t understand how the can charge a deposit when the hotel is already in horrible shape. And never got my deposit back
Stayed 1 night in Nov 2023

2/10 Terrible

Anitha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap but bad.
Very bad. Booked it to get a 8 hour sleep during our roadtrip. It was very cheap. But regretted booking it. Bedsheets dirty. No towels in the room. No deadbolt in the door. Carpet torn and not patched. Super dirty carpet
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dewi on 9 Dec 2023
Sincere Apologies, Michael! We are disappointed to see our guest dissatisfaction, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly. Regards, Dewi

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Erica

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Keon

Stayed 1 night in Oct 2023

4/10 Poor

Tammy

Stayed 3 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Tammy! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
Dirty and roach infected. Do not stay here. Sleep in your car.
Stayed 1 night in Sep 2023
Response from Ammy on 6 May 2024
Apologies for the problems you had faced, Paul! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 Terrible

Andreddi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Had roaches, in a bad neighborhood, not like pictures
Stayed 2 nights in Sep 2023
Response from Eva on 11 Sept 2023
Hi, Andreddi! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Alexia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Rosy on 10 Jul 2023
We are sorry to stay turned out to be an average one, Alexia! We have checked the reviews and the problems within our services that have bothered you, and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Rosy

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Anne! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

6/10 Okay

Bart J

Stayed 1 night in Jun 2023
Response from Barbara on 10 Jul 2023
Hi, Bart! Thanks for rating us positively and we are sorry for the inconvenience may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Barbara

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The a/c doesn’t work. Toilet was working properly. The floors in the room where still dirty. Never again
Stayed 1 night in Jun 2023
Response from Barbara on 21 Jun 2023
Hello, Victoria! We are sorry for the trouble caused. Your feedback has been duly noted, and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

2/10 Terrible

Kennial

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
I was very disappointed in that room it was just horrible I stay out more than I stayed in I would not request or compliment anyone to go to OyoI have pictures
Stayed 4 nights in May 2023
Response from Lisa on 3 Jun 2023
Hi, Kennial! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oyo hotel is great
Great location... Close to all activities.
Stayed 1 night in Apr 2023
Response from Joey on 12 Apr 2023
Hi! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ammy on 1 Dec 2022
Thanks for the positive rating, John! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Roaches
Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Hi, Robert! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Debra Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Inexpensive and Great Location
I was in a rather desperate situation and the desk clerk was extremely kind and efficient with me. Some folks may not appreciate this type of place, but give me a clean, no-frills, budget place and I'm good. This was great. Waffle House is across the street too!
Stayed 1 night in Sep 2022
Response from Ava on 19 Oct 2022
Thank you so much for the wonderful rating, Debra Ann! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was a good stay overall. I left my wedding ring on the bedside table and they said it wasn't found; that's the only downside of my stay. I don't want to call anyone a liar but someone found my ring in room 103. The bed ws comfortable and the room was clean. I like that there was a full size refrigerator also.
Stayed 1 night in Sep 2022
Response from Eva on 2 Oct 2022
Hi Deborah! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Eva

2/10 Terrible

Schyler

Stayed 1 night in Sep 2022
Response from Eva on 2 Oct 2022
Hi, Schyler! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from jane on 11 Sept 2022
Hi, Ashok! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

4/10 Poor

Harry

Business traveller
Disliked: Cleanliness, property conditions & facilities
Needs serious remodeling
Rooms are cheap but u get what u pay for. Bathroom and carpet are seriously outdated and grimy looking -- needs remodeling. Paint peeling from ceiling
Stayed 1 night in May 2022
Response from Joey on 19 May 2022
We are sorry for the inconvenience caused to you, Harry! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but could be better
There were repairs needed in the room
Stayed 4 nights in Apr 2022
Response from Joey on 3 May 2022
Thank you so much for the positive rating! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Joey

2/10 Terrible

Antonio

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the worst 3min hotel stay ever!
Baby roach crawling on bedsheets, floors were heavily stained, broken and empty beer bottles and cases all throughout the parking lot. Obviously, no State Inspector has inspected the place in 8 years.
Baby roach on bed!
Stayed 1 night in Apr 2022
Response from Cheshta on 8 Apr 2022
Apologies for the problems you had faced, Antonio! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

6/10 Okay

Efren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Okay..
The room was in pretty bad shape. Definitely needs a upgrade. Bed was comfortable, pillows were terrible, 2 for a queen bed, sheets and towels had some stains on them, hair on the counters and sink. The stay was $50 so I get it.. just gross.
Stayed 1 night in Apr 2022
Response from Cheshta on 3 Apr 2022
Hi, Efren! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
I booked online just minutes before arriving late at night... It cost $55 for a King size bed/ non smoking room. When i got there he charged me an additional $50 deposit. (Thankfully i had the $50 , as i never read anywhere upon booking that id have to pay a deposit) The room was actually quite nice! There was a refrigerator,sink, microwave, small counter space like a tiny kitchen... I was surprised at the cleanliness of the room for such a cheap price! The bathroom wasnt necessarily dirty, but it was kind of outdated & the tub looked like it had a yellowish color to it. I wasnt thrilled about the fact that there were 2 doors leading outside, one at each end of the room. I thought it was kind of strange... I was able to get my deposit back with no problem when i checked out
Stayed 1 night in Mar 2022
Response from Jane on 23 Mar 2022
Thanks for the positive rating, Victoria! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

6/10 Okay

Jennifer

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2022
Response from Cheshta on 23 Mar 2022
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

10/10 Excellent

Tyshuna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 2 nights in Jan 2022
Response from Cheshta on 22 Jan 2022
Hi, Tyshuna! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

6/10 Okay

Anna M

Liked: Staff & service
Ok but stinky!
The area smells horrible! The desk and the nightstand needed to wiped off, some dried spill on the floor by refrigerator. I don’t agree with being charged a $50 fee for staying there. The rooms need some work!
Stayed 1 night in Dec 2021
Response from Ammy on 5 Jan 2022
Hi, Anna! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jacob on 5 Jan 2022
Hi Roberto, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jacob

6/10 Okay

Douglas

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Cheshta on 26 Nov 2021
Hi, Douglas! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

6/10 Okay

Mary

Stayed 1 night in Nov 2021

2/10 Terrible

Katy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one at the front desk for check in!!
We had a late check in and no one was there when we arrived. We knocked and rang the doorbell multiple times and called the front desk and no one ever answered. We ended up sleeping in our car.
Stayed 1 night in Nov 2021
Response from Ammy on 21 Nov 2021
Hi, Katy! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Bruce on 11 Oct 2021
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Bruce

2/10 Terrible

Bobbie

Travelled with family
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor area
N/a
Stayed 1 night in Sep 2021
Response from Jane on 5 Sept 2021
Hi, Shawn! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 Poor

Kyle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Jake on 29 Jul 2021
Hi, Kyle! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jake