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Reviews of Motel 6 Terrell, TX

2 out of 5
Motel 6 Terrell, TX
101 Mira Place, I-20 at SR 34, Virginia Street, Exit 501, Terrell, TX

Reviews

7.0

Good

Rating 10 - Excellent. 97 out of 371 reviews" "
Rating 8 - Good. 111 out of 371 reviews" "
Rating 6 - Okay. 68 out of 371 reviews" "
Rating 4 - Poor. 39 out of 371 reviews" "
Rating 2 - Terrible. 56 out of 371 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tina

Travelled with pets
Liked: Cleanliness, staff & service
There was rust on many of the metal fixtures in the bathroom but it was clean. Bed was comfortable, staff was very friendly, they were accommodating for both my dogs, there is plenty of food, gas and shopping nearby. I would stay there again when traveling through to see family.
Stayed 1 night in May 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A quick easy reservation setup to start my stay and enjoy.
Stayed 2 nights in May 2024
Response from Mack on 15 May 2024
Dear Keith;Thank you for ratings and feedback. We appreciate it and look forward to see you again.

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Limited amenities, the floor was dirty and when one of the surrounding rooms were taking a shower at 2am you could hear the water running through the walls.
Stayed 1 night in May 2024
Response from Mack on 15 May 2024
Dear Nicole;We’re sorry for inconvenience due to noise and floor cleanness. We take your input seriously as our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.

10/10 Excellent

Christa, terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet friendly staff
Stayed 1 night in Apr 2024
Response from Mack on 4 Apr 2024
Dear Christa;Thank you for your compliments about staff and ratings. We look forward to provide same pleasant stay on your next visit.

4/10 Poor

David

Disliked: Property conditions & facilities
The staff was friendly, but they hung out outside with their friends all through the night. Hotel says no smoking but smells like cigarettes. Bed was really uncomfortable. Lights barely worked in the room. They kept flickering.
Stayed 1 night in Mar 2024
Response from Mack on 20 Mar 2024
Dear David;Thank you for your compliments on staff, however please accept our apologies regarding room freshness and maintenance on light bulb. I hope you give us another chance to provide better accommodations on your next stay with us.

10/10 Excellent

Roderick

Liked: Staff & service, amenities, property conditions & facilities
seem like people just standing around the building , thats not renting a room
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Roderick, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times and I do not ever have any issues staff is nice, rooms are clean.
Stayed 1 night in Dec 2023
Response from Mack on 5 Mar 2024
Dear Nancy;Thank you for your loyalty and compliments about staff and cleanness. We appreciate it and look forward to see you again.

10/10 Excellent

Santiago D.

Stayed 2 nights in Feb 2024
Response from Mack on 12 Feb 2024
Dear Santiago;Thank you for ratings and we look forward to provide same pleasant stay on your next visit with us.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Mack on 12 Feb 2024
Dear Karen;Thank you for ratings and we look forward to see you soon.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mack on 12 Feb 2024
Dear Andrew;Thank you for ratings and we hope to see you again for better experience on next stay with us.

10/10 Excellent

Vergil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Great value
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Terri-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Would recommend to others.
Response from Mack on 10 Jan 2024
Dear Terri-Ann;Thank you for taking time tow write review regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you and see you again.

2/10 Terrible

Jeffrey

Business traveller
Disliked: Amenities
Couldn’t verify my check in. Had to show my reservations on my cell.reoccurring problem
Stayed 1 night in Jan 2024
Response from Mack on 10 Jan 2024
Dear Jeffrey;I am sorry your experience did not meet expectations regarding check in; allow me to express my sincerest apologies. Please know the issue you experienced is an exception to our guest commitment, and appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

6/10 Okay

tonya

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mack on 10 Jan 2024
Dear Tonya;Thank you for your feedback and hope to see you again.

2/10 Terrible

Michael

Stayed 3 nights in Dec 2023
Response from Mack on 10 Jan 2024
Dear Michael;Please accept our apology for not exceeding your expectations. I hope you give us another opportunities to provide superior accommodations on your next stay.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
All in all good room, quiet, reasonable beds and pillows.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Michael,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Bryan

2people
Stayed 7 nights in Nov 2023
Response from Brand Experience Team on 7 Dec 2023
Hi Bryan,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Marla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waffle house was within walking distance and we were able to checkin early but we were woken up by call from front desk at 12:30 a.m. accusing us of smoking in our romm. Which was not true. But i thought it was rude to call at that hour...
Stayed 1 night in Nov 2023
Response from Mack on 24 Nov 2023
Dear Maria;Please accept my apology regarding front desk staff calling at midnight. That's unacceptable and Rest assured that staff will be hold accountable for their actions. Once again thank you and hope to see you for better experience on your next stay with us.

10/10 Excellent

Timothy

Travelled with family
Liked: Staff & service
The stay was amazing like always just one complain was that the room smell like cigarettes other than that everything was perfect
Stayed 1 night in Nov 2023
Response from Mack on 24 Nov 2023
Dear Timothy;Thank you for your feedback and compliments about staff. However please accept apology regarding smoking smell. We will be using your feedback for improvement. Once again thank you.

2/10 Terrible

Tonya

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I had reserved a queen bed ended up with 2 singles so myself and husband had to sleep in separate beds. No where by the bed to plug in cell phone charger or my heating pad. I have to sleep With hearing pad on shoulder so i got very little Sleep. I even showed the gentlemen at the desk that my comformation had queen bed on it. The riom smelled like old cigarette smoke to.
Stayed 1 night in Nov 2023
Response from Mack on 8 Nov 2023
Dear Tonya;Please accept our apology regarding room upgrade. Our intention was to provide more beds & roomier room and I am sorry that we disappointed you. We will keep it in mind for better improvement on communication for our future guests. I hope you give us another opportunities to provide superior accommodations on your next stay with us.

8/10 Good

Martha

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Mack on 21 Oct 2023
Dear Martha;Thank you for your business and ratings. we appreciate it and look forward to see you again.

10/10 Excellent

Bonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing like always. The cleaning staff is awaome! It’s been a place we stay while we remodel our home. Good place to bring our dogs
Stayed 1 night in Oct 2023
Response from Mack on 4 Oct 2023
Dear Bonny;Thank you for taking time to write review about your stay with us. It's pleasure to receive such a compliments and I hope your house will be ready soon and when ever you need place stay we are open to welcome you back. Once again thank you.

2/10 Terrible

Wayne

Stayed 2 nights in Sep 2023
Response from Mack on 21 Oct 2023
Dear Wayne;Please accept our apologies for not exceeding your expectations. I hope you give us another opportunities to provide superior accommodations on your next visit.

8/10 Good

Jonathan

Stayed 1 night in Sep 2023
Response from Mack on 30 Sept 2023
Dear Jonathan;Thank you for your feedback and ratings. We look forward to see you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible motel stay experience
Had difficulty understanding the 2 males during check in. Said my credit card would only be charged day by day after I inquired as to why they were running my cc through the cc machine. Also, don't understand or agree with the $30 dollar required deposit when they charged the full amount of my invoice as soon as I checked in. I received a notice almost immediately showing the charge had hard posted to my cc account. The room had a musty and smoky smell to it. Folks you CAN NOT remove smoke and cigarette tar from walls and curtains without a very stringent removal process. Painting over smoke infused sheet rock will not get rid of the smell. The bath tub had a crack in the bottom of it. Bathroom light switch cover was cracked and dirty. Bottom of bathroom door was deteriorating. Also, when going to the check out counter the first interaction with the female staff didn't even give me a simple salutation. I had to ask first and then politely suggest she should try it. The second interaction with a different female staff was just as bad. Stood at the counter for a bit until she noticed me via the cameras and then from the back office proceeded to ask me what I needed. UNBELIEVABLY RUDE. Get your damn lazy A$$ up out of your office chair and come properly address your paying customers concerns. This was undoubtedly some of the worst customer service I have ever encountered. Needless to say I can't imagine ever staying at a Motel 6 establishment again. I also can't recommend it
Stayed 5 nights in Aug 2023
Response from Mack on 12 Sept 2023
Thank you for taking the time to share your experience with us. I am sorry your experience did not meet expectations; allow me to express my sincerest apologies. Rest assured appropriate measures are being taken to address the problem and prevent future occurrence. We appreciate your sharing your concerns and hope you will give us an opportunity to better serve you in the near future.

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms stunk like urine and waist water. fire alarm went off and no one woke up the ppl to let them know to be aware of a possible fire. Unsafe...
Stayed 1 night in Sep 2023
Response from Mack on 5 Sept 2023
Dear Kathryn;Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.

10/10 Excellent

Boni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mack on 15 Aug 2023
Dear Boni;Thank you for your business and ratings. We look forward to see you again.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Jul 2023
Response from Mack on 29 Jul 2023
Dear Joshua;Thank you for your feedback and ratings. We look forward to see you soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was q good stay
Stayed 2 nights in Jul 2023
Response from Mack on 18 Jul 2023
Dear James;Thank you for your feedback and ratings. We look forward to accommodate soon.

4/10 Poor

Charles

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty place. Smells.
Stayed 2 nights in Jul 2023
Response from Mack on 18 Jul 2023
Dear Charles;Please accept our apologies for not exceeding your expectations. we will be using your feedback for improvement and hope that you give us another opportunities to provide superior accommodation on your next stay with us.

8/10 Good

Donnie

Liked: Staff & service, property conditions & facilities
Dc
Stayed 1 night in Apr 2023
Response from Mack on 8 Jul 2023
Dear Donnie;Thank you for ratings and business. We look forward to see you again.

10/10 Excellent

Martha Patricia

Travelled with partner
Liked: Cleanliness, staff & service
Very nice place.
Stayed 1 night in Jul 2023
Response from Mack on 8 Jul 2023
Dear Martha Patricia;Thank you for compliments and ratings. We look forward to provide another great stay with us.

8/10 Good

Jesus

Liked: Staff & service
Disliked: Property conditions & facilities
Cheap prices are unsuperb but hygienic is very poor.
Stayed 3 nights in Jun 2023
Response from Mack on 4 Jul 2023
Dear Jesus;Thank you for your feedback and we will be using your feedback for improvement. We appreciate it and look forward to see you for better accommodations on your next stay with us.

6/10 Okay

Richard

Worth the Bargain Price
This Motel 6 was worth the bargain price. Courteous staff, quick check-in, adequate room, clean, little pool. I would stay again.
Stayed 1 night in Jun 2023
Response from Mack on 18 Jun 2023
Thank you for staying with us and I am glad to hear that you will be back here. I hope to see u again.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mack on 18 Jun 2023
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Mack on 18 Jun 2023
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

8/10 Good

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Mack on 18 Jun 2023
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

10/10 Excellent

Shelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff. The only problem is booking a deluxe room but there is no refrigerator or microwave. This has happened to me the last few stays.
Stayed 1 night in May 2023
Response from Nancy Y. on 13 Jun 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Julius

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly, professional & efficient. The room (229), however, needs remodeled & updated. There were only two working lights in the room, the bathroom & one next to the tv. The bathroom sink had a whole punctured in the porcelain sink. The bathroom floor had a whole punctured in the tile floor. The telephone was unplugged and filthy. The top of the wardrobe area had a roachtrap taped to the top of it. The window curtain was wrinkled, torn and had paint stains. The wall around the bed look to have been painted by a child. The linens on the bed were well worn with a whole in the bottom sheet. While this sounds like an exaggeration, it is actual & detailed. I only stayed in the room a total of about 7 hours to catch up on sleep while traveling. I believe Motel 6 as a whole can do better than this.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 13 Jun 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Mack on 30 May 2023
Dear Jonathan;Thank you for your feedback and please accept our apologies for not exceeding your expectations. I hope you give us another opportunities to provide superior accommodations on your next stay with us.

10/10 Excellent

Austin

Stayed 1 night in May 2023
Response from Mack on 20 May 2023
Dear Austin;Thank you for wonderful ratings and we look forward to provide another great stay with us.

8/10 Good

Christy

Stayed 1 night in May 2023
Response from Mack on 18 Jun 2023
we are glad that you enjoyed your stay with us, I hope to see you soon again. until then, we will leave light on for you.

8/10 Good

Apolonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mack on 1 May 2023
Dear Apolonio;Thank you for your business and ratings. We appreciate it and look forward to see you soon.

8/10 Good

Rhonda

Stayed 1 night in Apr 2023
Response from Mack on 1 May 2023
Dear Rhonda;Thank you for ratings. We appreciate it and look forward to see you again.

2/10 Terrible

Todd

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worse by place I have ever stayed!!! There were no light bulbs in the lights the door didn’t lock. we requested a non smoking room they switched us to a smoking room and told us is was nonsmoking. I got extremely sick in the middle of the night and we had to leave. The staff was awful
Stayed 1 night in Apr 2023
Response from Mack on 23 Apr 2023
Dear Todd;Please accept our sincerest apologies for the inconvenience you experienced due to the light bulb and door lock issues. I did notice that our staff had switch your room and I can assure you that hotel is 100% non smoking. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for bringing this to our attention and we hope to see you again at Motel 6 when your travel plans require a night's lodging.

8/10 Good

Shelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 5 nights in Mar 2023
Response from Mack on 7 Apr 2023
Dear Shelly;Thank you for rating and feedback. We appreciate it and look forward to provide another nice stay with us.

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
The place was well staffed and the room and bed was great.
Stayed 1 night in Mar 2023
Response from Mack on 28 Mar 2023
Dear Raymond;Thank you for your feedback and compliments, we appreciate it and look forward to provide same pleasant stay on your next visit with us.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mack on 28 Mar 2023
Dear Cesar;Thank you for ratings and look forward to see you soon.

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service
Great staff at the motel
Stayed 1 night in Mar 2023
Response from Mack on 28 Mar 2023
Dear Perla;Thank you for your feedback and compliments about staff. We appreciate it and look forward to provide same great service on your next stay with us.

10/10 Excellent

Byron

Stayed 1 night in Feb 2023
Response from Mack on 3 Mar 2023
Dear Byron;Thank you for Ratings and business. We look forward to provide another pleasant stay with us.