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Reviews of Holiday Inn Express Hotel & Suites Terrell, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Terrell, an IHG Hotel
300 Tanger Dr, Terrell, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 273 out of 564 reviews" "
Rating 8 - Good. 151 out of 564 reviews" "
Rating 6 - Okay. 76 out of 564 reviews" "
Rating 4 - Poor. 32 out of 564 reviews" "
Rating 2 - Terrible. 32 out of 564 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

DLayna

Business traveller, Travelled with partner
Liked: Staff & service
Convenient location. Needs some updating.
Stayed 1 night in May 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room was hot but got changed to another room and it was great will stay here again
Stayed 2 nights in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Very friendly staff.
Stayed 3 nights in May 2024
Response from HIE Terrell on 16 May 2024
Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback shared with our team as a way of celebrating the great guest experiences we delivered

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Went to attend a concert at Silver Saloon. Excellent stay. Excellent Location. Will definitely be back
Stayed 1 night in Apr 2024
Response from HIE Terrell on 16 May 2024
David,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback shared with our team as a way of celebrating the great guest experiences we delivered

4/10 Poor

Stuart

Was charged 20.00 after I checked out with no reasoning
Stayed 1 night in Apr 2024
Response from HIE Terrell on 23 Apr 2024
Thank you for your feedback. Each guest has a 20 per day authorization for incidentals, which will be released at check out as long as there are no damages to the room. This is explained at check in.

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HIE Terrell on 18 Apr 2024
Thank for your review!

10/10 Excellent

Octaviano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HIE Terrell on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Nice stay
Stayed 4 nights in Apr 2024
Response from HIE Terrell on 9 Apr 2024
Thank you for your feedback!

10/10 Excellent

Radford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well kept and clean it also had a great breakfast
Stayed 1 night in Mar 2024
Response from HIE Terrell on 5 Apr 2024
Thank you for your stay and for taking the time to give us feedback.

6/10 Okay

Debby, Waxahachie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 1 night in Mar 2024
Response from HIE Terrell on 5 Apr 2024
Thank you for your stay and for taking the time to give us feedback.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly environment. Greeted at all times of the day.
Stayed 2 nights in Mar 2024
Response from HIE Terrell on 26 Mar 2024
Thank you for your feedback!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio
Stayed 1 night in Mar 2024
Response from HIE Terrell on 11 Mar 2024
Thank you for your feedback!

8/10 Good

Spenser

Stayed 1 night in Mar 2024
Response from HIE Terrell on 5 Apr 2024
Thank you!

2/10 Terrible

Strouse

Liked: Staff & service
Disliked: Property conditions & facilities
Maintenance needed
Stayed 2 nights in Mar 2024
Response from HIE Terrell on 4 Mar 2024
Thank you

4/10 Poor

Ashley

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HIE Terrell on 27 Feb 2024
Thank you for your feedback

8/10 Good

Amy

Stayed 1 night in Feb 2024
Response from HIE Terrell on 27 Feb 2024
Thank you for your feedback! Hope to see you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from HIE Terrell on 13 Feb 2024
Thank you for your feedback, we appreciate you! Hope to see you again!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from HIE Terrell on 13 Feb 2024
Thank you for your feedback, we appreciate you! Hope to see you again!

10/10 Excellent

Adalberto

Stayed 1 night in Feb 2024
Response from HIE Terrell on 13 Feb 2024
Thank you for your feedback, we appreciate you! Hope to see you again!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean. very Friendly Employees
Stayed 1 night in Feb 2024
Response from HIE Terrell on 13 Feb 2024
Thank you for your feedback, We appreciate you! Come see us again!

10/10 Excellent

Elena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, quiet place. Recomend for staying
Stayed 4 nights in Jan 2024
Response from HIE Terrell on 13 Feb 2024
Thank you for your feedback, we appreciate you! Come see us again!

6/10 Okay

Charles

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from HIE Terrell on 13 Feb 2024
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
You can do better
Elevator was out of service, breakfast cold to lukewarm at best, local NBC station was unavailable on tv programming. I did get the room at a discount but it was non refundable. I would like to have cancelled my reservation as soon as I learned the elevator was out of service but I wouldn’t have received my money back.
Stayed 1 night in Jan 2024
Response from HIE Terrell on 16 Jan 2024
Hello, It is very unfortunate that the elevator went out early Sunday morning. Since then the elevator has been repaired and I understand your frustration. Thank you for your feedback. We hope to see you again in the future!

6/10 Okay

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay if you don’t mind loud Music
The Hotel was clean But they had 2 Party’s back to back Music was loud till 1am both nights and The las tat they put signs on the elevator to say they were not working in in Fact they were not sure what and what made them do that Very disappointed
Stayed 2 nights in Jan 2024
Response from HIE Terrell on 16 Jan 2024
Hello, thank you for your feedback. We did have a paid private event however it ended at 11pm. The additional noise you may heard was from the concert venue next door (Silver Saloon). They normally have concerts every weekend. Unfortunately we are not able to control their music. Again thank you for your feedback.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and friendly staff. My only complaint and its pretty much the same with all hotels, is bed mattress is to firm for my preference but what are you gonna do.
Stayed 1 night in Jan 2024
Response from HIE Terrell on 8 Jan 2024
Thank you for your feedback!

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HIE Terrell on 8 Jan 2024
Thank you for your feedback!

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIE Terrell on 2 Jan 2024
Thank you for your feedback!

10/10 Excellent

Adolph Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIE Terrell on 2 Jan 2024
Thank you for your feedback!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIE Terrell on 2 Jan 2024
Thank you for your feedback!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very homey and felt comfortable. Very inviting atmosphere.
Stayed 1 night in Dec 2023
Response from HIE Terrell on 2 Jan 2024
Thank you for your feedback!

10/10 Excellent

Leticia

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIE Terrell on 14 Dec 2023
Thank you for your feedback!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIE Terrell on 2 Jan 2024
Thank you for your feedback!

6/10 Okay

Glen, Richland

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Black mold in the ceiling above the shower. The tub/shower faucet was broken and leaked water to both the tub and the shower simultaneously.
Stayed 1 night in Dec 2023
Response from HIE Terrell on 8 Dec 2023
Thank you for your feedback!

10/10 Excellent

Glen

Stayed 1 night in Nov 2023
Response from HIE Terrell on 2 Jan 2024
Thank you for your feedback!

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the propery and the decor. Someone was playing loud music from the parking lot so that was distracting.
Stayed 1 night in Nov 2023
Response from HIE Terrell on 29 Nov 2023
Thank you for your feedback!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice lady at front was friendly and helpful..breakfast was great.
Stayed 2 nights in Nov 2023
Response from HIE Terrell on 29 Nov 2023
Thank you for your feedback!

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and quiet area. There was a party downstairs but the noise was manageable and polite staff. Hands down one of the best breakfast options in town! Try the omelette and biscuits..... delicious
Stayed 1 night in Nov 2023
Response from HIE Terrell on 29 Nov 2023
Thank you for your feedback!

6/10 Okay

Keshia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from HIE Terrell on 29 Nov 2023
Thank you for your feedback

6/10 Okay

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our first night we received a heavy rain and our first floor room flooded. The staff was was sympathetic and moved us to a higher floor. We stayed two more nights however the.morning of our check out , the elevator broke down and we had to carry all of luggage down the stairs.
Stayed 3 nights in Oct 2023
Response from HIE Terrell on 29 Nov 2023
Thank you for your feedback

6/10 Okay

judy

Disliked: Property conditions & facilities
Elevator stopped working. Had to lug a lot of luggage down 2 flights of stairs. Huge roach in bathroom.
Stayed 3 nights in Oct 2023
Response from HIE Terrell on 1 Nov 2023
Thank you for your feedback

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from HIE Terrell on 1 Nov 2023
Thank you for your review!

2/10 Terrible

Gidget

Liked: Cleanliness, staff & service, property conditions & facilities
It actually was at no fault of the property!! I always book through Expedia (which I did for this trip) the only thing that I did differently was that I was going to have my dog with me! When I searched I included pet friendly for the hotel. Holiday Inn Express was on the list, I really like Holiday Inn so I booked it. Once I got to the hotel, I unloaded everything (including my dog) walked into the hotel at 8:00 something at night only to have the desk clerk ask me if my dog was a “SERVICE DOG” and I said NO, WHY? At that point I was told that PETS WERE NOT ALLOWED!!!!! The desk clerk told me that they have requested many times for Expedia to remove them from the “Pets Allowed” but it still has not been done! So be warned and double check with the property before arriving!
Stayed 1 night in Oct 2023
Response from HIE Terrell on 1 Nov 2023
Thank you for your feedback

2/10 Terrible

Melanie

Stayed 1 night in Oct 2023
Response from HIE Terrell on 29 Nov 2023
Thank you for your feedback

10/10 Excellent

Archie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Terrell stop
Great check in, clerks were very professional and polite. Very clean Good location Easy checkin and checkout Good breakfast
Stayed 1 night in Oct 2023
Response from HIE Terrell on 17 Oct 2023
Thank you for your feedback.

6/10 Okay

Tino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from HIE Terrell on 17 Oct 2023
Thank you for your feedback.

10/10 Excellent

Genevieve

Stayed 1 night in Sep 2023
Response from HIE Terrell on 17 Oct 2023
Thank you for your feedback.

10/10 Excellent

Lamar

Travelled with family
Great staff!
Stayed 1 night in Sep 2023
Response from HIE Terrell on 17 Oct 2023
Thank you for your feedback.

10/10 Excellent

Cris

Liked: Cleanliness, property conditions & facilities, room comfort
Great Staff and Service. Room was comfortable and Clean.
Stayed 1 night in Sep 2023
Response from HIE Terrell on 25 Sept 2023
Thank you for your feedback

6/10 Okay

sierra

Stayed 1 night in Sep 2023
Response from HIE Terrell on 17 Oct 2023
Thank you for your feedback.

8/10 Good

Ronald

Stayed 1 night in Sep 2023
Response from HIE Terrell on 20 Sept 2023
Thank you for your feedback