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Reviews of Clinton Inn Hotel & Event Center

3 out of 5
Clinton Inn Hotel & Event Center
145 Dean Drive, Tenafly, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 181 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 85 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Travelled with partner
Liked: Staff & service, amenities
need a bit of updating renovation
Stayed 1 night in May 2024

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bbb
Stayed 1 night in May 2024

4/10 Poor

Walter

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly light parking lots. Big commercial truck is beings repaired in hotel parking. There's industrial equipment being stored in parking lot as well. This should be a $75 a night hotel. Just gross.
Stayed 1 night in May 2024

8/10 Good

Donald, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints at all
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service
Friendly staff, clean room but requires some TLC. The hotel is somewhat outdated and could use a refresh. Lots of parking. The town is wonderful with lots of shops and dining options.
Stayed 1 night in May 2024

10/10 Excellent

Yaneyris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

2/10 Terrible

Robyn, Montvale

Disliked: Cleanliness, amenities, property conditions & facilities
Upon walking into the hotel, I noticed an odor of gas and the scent of Curry. The bathroom was old with a stained tub and Duct tape under the sink to cover a damaged wall. This is in room 216.
Stayed 1 night in May 2024

10/10 Excellent

T

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Anne

Average
Stayed 3 nights in Mar 2024
Response from Soma on 15 Apr 2024
Thanks

8/10 Good

Shi ho

Liked: Room comfort
Stayed 1 night in Jan 2024

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
We had an issue with the AC/heat in the room but the staff moved us to another room the next night
Stayed 1 night in Jan 2024

4/10 Poor

Yuliya

Travelled with group
Disliked: Staff & service, property conditions & facilities
I can accept an old smelly hotel for one night but the service was horrible, staff were rude. They surprise you with 150$ deposit and it takes days to get it back. I needed an invoice, it was a business trip, asked several times for it, never got it. Room was okay, tv wasn’t working. They have no email and sending an invoice by email looks like something impossible for them.

6/10 Okay

Patricia

Travelled with family
The rooms were very hot and stuffy. Very dry heat. Had to go outside to take deep breaths as it was like a sauna.
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old and depressing. No restaurant or bar on premises. Carpeting is old and musty as are the walls. Has declined tremendously.
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building! Easy parking, close to shops and restaurants. Helpful staff.
Stayed 2 nights in Jan 2024

2/10 Terrible

Theresa, Bergenfield

Disliked: Staff & service, amenities, property conditions & facilities
Well, the man at the counter was very rude. I booked through the Expedia app. I checked the website for Clinton Inn and there was nothing about leaving $150 deposit until I came to check in My room has blue masking tape around the toilet. The tub is filthy. He put me in the last room on the first floor away from everything can’t get ice on the first floor. You have to go up to the second. .. the man who checked me in, was very, very rude, chewing food as he’s talking to me… Would not even look at me and kept pointing to the sign on the wall that says you have to leave a deposit. he saw that I reserved the room because I never gave him my name so when I reserved it, the total with tax was on my confirmation I am very upset with both Expedia and the Clinton inn. I will never stay here again I better get my $150 deposit back this needs to be corrected. False advertisement No wonder I’m the only one staying at the hotel.

10/10 Excellent

ziv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean!
Stayed 1 night in Dec 2023

4/10 Poor

Lisa

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Xuan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Carpets are old
Stayed 1 night in Dec 2023

10/10 Excellent

Avery

10/10 Excellent

László

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location pretty good, 40-50 min to NYC Bus Terminal. Clear room with old and almost broken, but usable facilities. Finally I'm satisfied.
Stayed 11 nights in Dec 2023

4/10 Poor

Maria D

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need remodeling. Bathrooms are terrible, old and some areas even had “blue tape” underneath the sink, the wall paper coming out
Stayed 3 nights in Dec 2023
Response from GM on 27 Dec 2023
Dear Maria D, I'm sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Mark Hayward General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Needs TLC
Great location for visiting family but run down - hotel needs maintenance and deep cleaning ….. peeling wallpaper …. Dirty elevator / carpeting ….. dated rooms
Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
Dear Ed,We strive to provide a bright, fresh, and comfortable hotel experience, and we deeply apologize for falling short in these areas during your stay. We appreciate your patronage and the time you took to share your feedback with us. Our team carefully reviews all feedback to identify areas where we can make improvements. We hope you will consider giving us another chance to show you that your comfort is our top priority. Thank you for choosing our hotel.Sincerely,Mark HaywardGeneral Manager

2/10 Terrible

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty showerhead, hair in tub and bed. Heat didn’t work, ILLEGAL space heater that also didn't work was in room.
Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Dear Steven, I appreciate you taking the time to write this review. Your feedback is helpful and will be shared with our maintenance and housekeeping teams for immediate improvement. I'm sorry we fell short of providing the high level of satisfaction you are accustomed to and deserve with your stay. Your experience is important to us and we hope you'll give us another opportunity soon to make your visit the best it can be. Sincerely, Mark Hayward General Manager

6/10 Okay

Ruben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Dear Ruben, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Mark Hayward General Manager

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Dec 2023
Response from GM on 14 Dec 2023
Dear Lance, Thank you for the great rating. It was our pleasure to host you, and we hope to do so again soon. Best, Mark Hayward General Manager

2/10 Terrible

Elizabeth

Stayed 4 nights in Dec 2023
Response from GM on 14 Dec 2023
Dear Elizabeth, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Mark Hayward General Manager

2/10 Terrible

Amita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't likecthe hotel at all. Its very old .Heater was nit working, shower was not working. .condition of the hotel is very bad
Stayed 3 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear Amita, I'm sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Mark Hayward General Manager

10/10 Excellent

Fu

Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Dear Fu, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Mark Hayward General Manager

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
Heat didn’t work in my room. Told front desk about the issue and
Response from GM on 10 Dec 2023
Dear Dylan,We are very sorry that you experienced issues with temperature control and that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay.Sincerely,Mark HaywardGeneral Manager

10/10 Excellent

LEONARDO

Business traveller
Liked: Amenities

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gregg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and affordable
Stayed 1 night in Nov 2023
Response from GM on 7 Dec 2023
Dear Gregg, I am glad our Clinton Inn provided you with a five-star experience while visiting Tenafly. Thank you for your business and for taking the time to sing our praises in this great review. We hope to see you again in the future. Best, Mark Hayward General Manager

10/10 Excellent

Jo-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nn
Stayed 5 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Jo-Ann, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Mark Hayward General Manager

8/10 Good

Karen

Travelled with partner
Disliked: Amenities
The location is great; near enough to NYC with a bus outside the door. The room was cozy and spacious with a comfortable bed. The maid service was very good. The management is not overly consumer friendly. Coffee available but not tea; seems odd since there is no coffee shop or food services in the hotel. My family has stayed there when we have family functions in the area and I personally am happy to do so again.
Stayed 4 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Karen,Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our location and comfortable accommodations while in town visiting family. I appreciate your comments regarding tea, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon.Best,Mark HaywardGeneral Manager

2/10 Terrible

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Such a tired hotel. It needs to be reinvented by a modern hotel brand. Otherwise shut it down before lack cleanliness does it
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear John,We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you in the future.Sincerely,Mark HaywardGeneral Manager

10/10 Excellent

Jo-Ann

Stayed 1 night in Nov 2023
Response from GM on 23 Dec 2023
Dear Jo-Ann,Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon.Best,Mark HaywardGeneral Manager

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only reason is it’s close to where I wanted
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear David, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely,Mark Hayward General Manager

4/10 Poor

Jennifer, Springfield

Disliked: Cleanliness, property conditions & facilities
While the location is great the rooms are in need of renovation. The bathroom had peeling wallpaper and what looked to be water damage. The control for the heat didn’t work and there were bug traps under the heater.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Jennifer,Our goals are to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that cleanliness is our top priority.Sincerely,Mark HaywardGeneral Manager

6/10 Okay

Luigi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
poor hvac
Stayed 1 night in Nov 2023
Response from GM on 25 Nov 2023
Dear Luigi,I'm very sorry that you had issues with temperature control. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Mark HaywardGeneral Manager

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a great location for anyone visiting Tenafly. Right in the heart of the town, with walking to restaurants and shopping. Wonderful staff!
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Dear Susan, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our superb location and friendly service during your time in Tenafly. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Mark Hayward General Manager

2/10 Terrible

Bruce

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on 12 Nov 2023
Dear Bruce,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Mark HaywardGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay wasn't bad. Regular. Room was FINE I was scared at first but it wasn't bad I saw bad reviews on google. But when I went I saw for myself
Stayed 2 nights in Nov 2023
Response from GM on 10 Nov 2023
Dear Anonymous, Thank you for not only giving us a chance to earn your business but for sharing your positive review as well. We enjoyed hosting you and appreciate your kind feedback. Please find a reason to visit again soon as we look forward to your return. Best, Mark Hayward General Manager

6/10 Okay

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
hotel needs updating. while room was clean, the wallpaper in hallway and room was peeling and taped down with painters tape. staff is always friendly.. Wish the retaurant was still open.
Stayed 1 night in Oct 2023
Response from GM on 1 Nov 2023
Dear michelle,We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our cleanliness and service, I'm sorry that we weren't able to deliver a more positive experience overall. We thank you for all your feedback and hope to host you again.Sincerely,Mark HaywardGeneral Manager

4/10 Poor

SHANG GIL, PHOENIX

Stayed 3 nights in Oct 2023
Response from GM on 20 Nov 2023
Dear SHANG GIL, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Mark Hayward General Manager