Deluxe Studio Suite | Premium bedding, minibar, in-room safe, desk
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Reviews of Aster Hotel Group

3.5 out of 5
Aster Hotel Group
Minglar Str. 35, Yakkasaray District, Tashkent

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 33 reviews" "
Rating 8 - Good. 6 out of 33 reviews" "
Rating 6 - Okay. 3 out of 33 reviews" "
Rating 4 - Poor. 5 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from Abror Matkarimov on 21 Nov 2022
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.With respect,Manager

10/10 Excellent

Sumblina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aster caters for everyone and it’s not just a hote
Being a solo traveler and being completely new to Uzbekistan all the staff and the Manager helped me in every aspect of the word. At times even when they were busy they made it their priority to help me with any language barriers regarding public services. The place was kept immaculately clean. Overall it was a first class service and I will recommend it at any price per ce. My compliments to all the staff for their wonderful service and care!
Stayed 3 nights in May 2022
Response from Abror on 4 Jul 2022
Dear Sumblina, thanks a lot for your rating and comments. We are happy that you have enjoyed your stay in our hotel. Hope to see you again soon!

10/10 Excellent

eco-spectri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Biloliddin Abdujalilov, Receptionist on 8 Jun 2023
Good afternoon! Thank you very much for leaving a feedback for our hotel. We will be delighted to welcome you again in Tashkent!With respect,Aster Hotel Group

4/10 Poor

Niles, Washington DC

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is neat and clean and offers a comfortable stay. However, my stay was ruined by the front desk manager who mans the desk during the day. This person should not be in the hospitality business. He was rude and inconsiderate and could not care to help. I arrived a bit early as I had indicated. He said my room was not ready which is fair but then I could get it by paying 50% of a days charge! Then at checkout, he was dismissive and unhelpful. Did not ask about the stay or offer a cab ride. Just a mean person who also lacks communication skills. Other staff were good.
Stayed 1 night in Sep 2019
Response from Farrukh on 10 Oct 2019
Good Day First of all, our apologies for that discomfort that you had. My name is Farrukh, i am a Front Desk Manager, would like to know your check in date and time, in order we could check the situation. Best Regards, Front Office Manager Farrukh Juraev

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant modern hotel in green Tashkent
Nice clean hotel. Friendly staff. In a bit of an odd location (not close to anything) but on a nice quiet street.
Stayed 3 nights in May 2019
Response from Farrukh on 28 May 2019
Good Day! Thank You for such positive feedback, we are looking forward to see you! Best Regards, Aster Hotel Group Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is boutique hotel. So nice... All the amenities are like in big hotels Fantastic personnel
Stayed 3 nights in May 2019
Response from Farrukh on 28 May 2019
Good Day! Thank you for such posive feedback, we are looking forward to see you! Best Regards, Aster Hotel Group Team

10/10 Excellent

alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new, small but very cozy. Front desk people very polite and trying to help you as much as they can. Very good free breakfast included big variety of food. We stayed in suite biggest room in this hotel. beautifully designed room. good size. The location is good too. Hotel located on the quiet street but just a block away from the main road and close to everything. Expedia describe the suite with one double bed, in the reality the bed is king size. Very pleasant stay overall.
Stayed 3 nights in Oct 2018
Response from Farrukh on 24 Oct 2018
Dear Alena Thanks a lot for such feedback, we are glad you enjoed your stay and hope to see you in our hotel soon. Aster Hotel Group Team

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff are not professional, young, and not well trained.
Stayed 2 nights in Jul 2018
Response from Farrukh on 18 Aug 2018
Dear Anonymous First of all thanks for your feedback, we would like to know more about situation that makes you think that our staff is not professional. As every month we have regualar trainings on excellent sevice, and still far we had not have any issue with service. We hope to your reply as for us it is really important. Thanks, and we hope to see you again in our hotel. Best Regards, Aster Hotel Group Team

6/10 Okay

Ashish, singapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A new boutique hotel but does not have sense of CS though very humble staff. I guess lack of training and knowledge of hotel business. Breakfast horrible but common across the belt. Rooms are near and tidy but rarely a hotel room instead a rented house room. Location is good.
Stayed 2 nights in May 2018

2/10 Terrible

dudi, Orlando Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My resavation
We arrived at the hotel around midnight and we had a surprise, the hotel was full and we didn’t have a room to stay, after we paid in full, we had to drive all night to find a different hotel and we had to pay double the price, I am requesting a refund on my money that I paid ASAP and I need you to pay the diferente what I payed for the other hotel thank you
Stayed 8 nights in Apr 2018
Response from Farrukh on 10 May 2018
Dear Guest First of all when you reserved our hotel. We immidiatley called you back and explained the situation that we can not accept any guest as problem was on system that we could not fix. You agreed to cancel the reservation. And another moment is when you reserved the room expedia charged you and we did not charge you any payment. Only thing you should do is call to expedia and request to refund. I hope your understanding. Aster Hotel Group Team

6/10 Okay

Vladimir

Liked: Cleanliness, property conditions & facilities, room comfort
overpriced for what you get
Poor, almost dead wifi, breakfast so so, hotel is nice and clean
Stayed 3 nights in Oct 2017

10/10 Excellent

Linda, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
A lovely hotel in a quiet area. A 10 minute walk to the metro and there are some nice restaurants close by. The staff are extremely helpful and friendly. I would definitely stay here again when I return to Tashkent,
Stayed 1 night in Aug 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with amazing staff
Quiet location but close to nice restaurants. The hotel is beautiful, comfortable and very clean. The staff are the biggest asset and go over and above to ensure your stay is amazing. I recommend this hotel for a magical stay in a beautiful country.
Stayed 3 nights in Aug 2017

10/10 Excellent

Yamamoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yamamoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

young-joo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비
가성비 좋음
Stayed 4 nights in Feb 2024

4/10 Poor

Hakan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Odalar temiz değildi, her tarafta uzun uzun saçlar mevcuttu, geç giriş yaptığım için bir konu hakkında bir şey diyemedim. kahvaltı ücreti ise abartılı pahalı.
Stayed 2 nights in Nov 2023

10/10 Excellent

Yoshiko

Business traveller
Liked: Cleanliness, staff & service, amenities
It's a small hotel and the staff are very kind. Breakfast is also delicious. It's a little off the main road, so it's central but very quiet.
Stayed 2 nights in Sep 2023
Response from Biloliddin Abdujalilov, Receptionist on 11 Sept 2023
Dear Yoshiko Kawabata, thank you very much for leaving a feedback for our hotel. We will be delighted to welcome you again in Tashkent!

10/10 Excellent

Yoshiko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel from builing time in Tashkent.
Stayed 1 night in Aug 2023
Response from Biloliddin Abdujalilov, Receptionist on 11 Sept 2023
Dear Yoshiko Kawabata, thanks a lot for your rating and comments. We are happy that you have enjoyed your stay. Hope to see you again soon!

8/10 Good

hyunjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Biloliddin Abdujalilov, Receptionist on 8 Jun 2023
Good afternoon! We are pleased to have the opportunity to thank you for your interest in our hotel.Thank you very much for your high rating! It is always a pleasure for us to receive such. Will be happy to welcome you again in our hotel! With respect,Aster Hotel Group

10/10 Excellent

Yoshiko

Stayed 2 nights in May 2023
Response from Biloliddin Abdujalilov, Receptionist on 8 Jun 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.With respect,Aster Hotel Group

10/10 Excellent

Youngsoo

Stayed 4 nights in Aug 2022
Response from Biloliddin Abdujalilov, Receptionist on 1 Sept 2022
Good afternoon!We are pleased to have the opportunity to thank you for your interest in our hotel.Thank you very much for your high rating! It is always a pleasure for us to receive such. Will be happy to welcome you again in our hotel!With respect,Aster Hotel Group

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
깨끗하고 편안해요 직원들이 매우 친절합니다
Stayed 7 nights in May 2022
Response from Abror on 4 Jul 2022
Good afternoon! Thank you very much for leaving a feedback for our hotel. We will be delighted to welcome you again in Tashkent!

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Приятный новый
От аэропорта доехали за 8 минут. отель новый, всего 2 года, расположен в частном секторе- соседи приличные, по ночам не кричали, а спали мы с открытыми окнами. В комнате халат и тапочки! Завтрак прекрасный : плов и овощи и мясо и арбуз, и плюшки само собой. Персонал отзывчивый и идёт навстречу- засели раньше назначенного)
Stayed 1 night in Jun 2019

2/10 Terrible

yunghoo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
미친놈들
예약을했으나 방이 없단다 밤11시에 다른 호텔을 찾으라면서 내일 오전10시에 오라고 한다 미친놈들이 아니면 이런짓을 할수 있나?예약넘버를 알려주어도 시스텝 잘못이라고 밤11시에 로비에서 아침 10시까지 자란다
Stayed 4 nights in Jun 2019

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ci ritornerei!!
Bellissimo hotel , pulito silenzioso.colazione sufficiente.staff molto cordiale e preparato
Stayed 2 nights in May 2019
Response from Farrukh on 28 May 2019
Grazie per il feedback positivo. Non vediamo l'ora di rivederti. I migliori saluti, Aster Hotel Group Team

8/10 Good

Kayhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
2泊しましたが、タオル類は換えないどころか、そのままの状態。 以前に宿泊した人の評価カードもそのままで、わかるように机の上に置いておいたものをそのまま前の位置に戻してある始末。 フロントや朝食に不満はないが部屋の清掃担当は最悪。
Stayed 2 nights in Mar 2019

4/10 Poor

mankee

Disliked: Staff & service
최악의 여행
8박 9일동안 출장을 갔는데 한국어가능과 세탁서비스라는 말에 갔다가 한국어하는 직원은 없고 세탁서비스 맡겨다가 400달러만 주고 왔네요! 확인 못한 내 잘못도 있지만 홈피에 유료 세탁서비스 라고 해야되는거 아닌가요?? 호텔측에 항의 하니까 자기 그런게 올릴적 없다고 발뺌하니 할말이 없더라요.
Stayed 7 nights in Feb 2019

8/10 Good

Renato, Prato - Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo Hotel a Tashkent
Bellissimo hotel , in buona posizione , nella vicinanza ristoranti e negozi , metro vicina .
Stayed 2 nights in Aug 2018
Response from Farrukh on 16 Aug 2018
Dear Renato Thanks for your feedback, we are glad that you enjoyed your stay and the city. We hope to see you again in our hotel. Best Regards Aster Hotel Group Team

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доволен
Всё было отлично. Гостиница новая. Сделана в европейском стиле. Огромная кровать. Всё новое и чистенькое. Приветливый персонал. Всё на высшем уровне
Stayed 3 nights in Sep 2017