Jalan Elephant Park Taro, Desa Taro Kaja, Tegalalang, Taro, Bali
Reviews
9.2
Wonderful
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The elephants and their mahouts were such a treasure. Staff were all so friendly and accomodation perfect. Everyone was so accommodating this was a perfect stay.
Facility was clean and well kept- you have limited dining and bar options but none of that was a deterrent as the experience with the Elephants was epic! Staff was great- we even met the owner Nigel- who was lovely! Highly recommend if your going to Bali
My stay and experience here was once in a lifetime with the elephants. There is so much peace, they take great care of them and the staff is so attentive. I had amazing breakfast, dinner, elephant rides and feeding experience. Even my room was so cute and the views wow!
Everything was A.M.A.Z.I.N.G.
From check-in to check-out.
The staff are ALL top level. The accommodation is beautiful. The elephant ride was memorable.
Thank you Mason Safari Park for your attention to detail in everything.
Serene
Stayed 1 night in Dec 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with the elephants and our facilities. We look forward to welcoming you on your next stay with us.
Staying at Mason Elephant Lodge was such a magical experience! It was so nice to just hang with the elephants, feed them and just experience their beauty. The park is clean, the staff were all lovely and were obviously there because of their love for the elephants.
Our room was really nice. They delivered a plate of fruit to our room after we were settled in. A really nice touch! We arranged to go on the sunset safari with dinner. The elephant picked us up at our room, we rode him through a forest area and arrived at our outdoor dining area for a wonderful gourmet dinner. The elephants were eating their dinner just on the other side of the fence where we sat for dinner. Honestly what more could we ask for! The lodge has a lovely pool and a couple of dining options. I expected food to cost a lot more, and found their prices to be reasonable. It really was an amazing experience!
This property is located above UBUD at TARO. Since it is secluded and dense forest you need to have your own vehicle because Gojek & Grab are not easily avilable. We had an smooth check - in & the staff was cooperative and spoke fluent English. Our room was Standard but had all the amenities of a 5 star hotel. Later the receptionist informed us that they are offering complimentary elephant ride to their restaurant for Ala carte dinner. We really loved it as the experience was amazing & new for us. We really enjoyed the ride. Next day was our check out so we asked the receptionist to arrange elephant ride at 9 a.m & they oblige. We enjoyed our ride & the elephant was very friendly & calm.
My conclusion for this elephant park is that one should visit this park for an different experience and if you want to have close touch with elephants.
This place was magical, the staff in every area were wonderful and so kind as well. I loved this place so much and will be back again.
Nicol
Stayed 2 nights in Oct 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
This property is a terrible place. We arrived after booking the 'Luxury Suite' to all be thrown into communal accommodation, one big room for our family. We had to sit in the dark from 7pm whilst our young children slept. It was supposed to be a working holiday, we were unable to work that evening. We stayed 1 night as the children were tired after the 3 hour drive. We saw the elephant trainers using excessive force on the elephants (metal spikes) which they say they do not do on the website. The elephants are also chained up for the majority of the day. The hotel agreed to refund us the 5 night balance upon checkout, and we found alternate accommodation. Now, they are saying that they told us on the day that we would not be receiving a refund. We are now trying to retrieve the agreed refund through Expedia. We are deeply disappointed and in disbelief. I would not recommend this accommodation to anybody. DO NOT STAY HERE.
Really nice place in the Bali countryside and it comes with elephants too! You can ride, wash and feed the elephants I plus you can get a ride to dinner on one!
Max
Stayed 4 nights in Sep 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying the experience with the elephants and our facilities. We look forward to welcoming you on your next stay with us.
Lovely rooms, well appointed, excellent service and an amazing experience!
Sharon
Stayed 1 night in Sep 2023
Response from Devi on 3 Jan 2024
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
The elephants were amazing, the grounds immaculate and beautifully landscaped. All of the staff members were very friendly and welcoming. My only concern was the mustiness in our room. The air conditioning cooled sufficiently, but there was still too much moisture, making it difficult to sleep well. I would rather have had a room with operable windows and a mosquito net for the bed.
Alicia
Stayed 1 night in Jul 2023
Response from Devi on 6 Dec 2023
Hi Alicia, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.
I loved it! It was so beautiful and the staff is amazing. The elephant we’re cute and accessible. The wifi is working but spotty. Beautiful resort. The elephant we’re chained so that was sad to see but the tails and ears we’re going so I’m assuming they we’re happy. Anyway I hope
Annabelle
Stayed 2 nights in Jun 2023
Response from Devi on 6 Dec 2023
Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
8/10 Good
Yi-Feng
10 Jun 2023
Liked: Cleanliness, staff & service
Yi-Feng
Stayed 1 night in Jun 2023
Response from Devi on 26 Jun 2023
Thank you for the feedback. We look forward to welcoming you on your next stay with us.
Отель больше подойдёт для семей и пар с детьми, есть что поделать и посмотреть. А так, нестоит этих денег. Массаж был неочень и кухня тоже желает лучшего.
Viktors
Stayed 1 night in May 2023
Response from Devi on 26 Jun 2023
Thank you for taking the time to giving us feedback. We apologize that your experience did not meet your expectations. We would like to hear your concern about your stay experience and to assure that we address the problem and prevent any future occurrences. We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.
6/10 Okay
Amina
8 Jun 2023
Liked: Staff & service
Room felt old and dated. Workers are always trying to get tips. Would not recommend. Elephants are well treated overall but this is not an experience that we really enjoyed. Overrated
Amina
Stayed 1 night in May 2023
Response from Devi on 22 Jun 2023
Hi There, Thank you for staying with us and for your kind review and recommendation. I am sorry that your experience did not meet your expectations, please allow me to express sincerest apologies. Your feedback is very important to us, We appreciate the time you took to share your concern, and it is our hope that you give us opportunity to serve you better in the future.
Hi There, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is valuable to us. Hope to welcoming you again in the future.
Everything was great. Cannot comment on area around lodge as we made it a destination visit and did not go anywhere around Ubud.
Jeffrey
Stayed 2 nights in May 2023
Response from Devi on 7 Jun 2023
Hi Michaela, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
Exceeded all expectations. Exceptional activities, staff, cleanliness, property, ammenities and service. We could not of asked for anything better. We all had a special stay that we will treasure. Thank you to the owners, staff and all the beautiful elephants at Masons Elephant Lodge.
Karen
Stayed 2 nights in May 2023
Response from Devi on 7 Jun 2023
Hi Michaela, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
Good place to stay would recommend the service was very good
Arista
Stayed 1 night in May 2023
Response from Devi on 7 Jun 2023
Dear Arista, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
This was our second stay . It is an outstanding resort that embodies kind care to tge elephants entrusted in its care .
Sylvia
Stayed 1 night in May 2023
Response from Devi on 7 Jun 2023
Dear Sylvia, Thank you for staying with us again and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
What could be better than seeing elephants throughout your stay? And the fact that you get transported for dinner to the restaurant via elephant is mind blowing!
The hotel room itself was beautiful, well appointed and extremely clean.
Tara
Stayed 1 night in Apr 2023
Response from Devi on 17 Apr 2023
Hi Tara, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
Hi Michaela, Thank you for staying with us and for your kind review and recommendation. We’ re glad that you enjoying every minutes experience with our facilities. We look forward to welcoming you on your next stay with us.
We loved the place. Staff was extremely friendly and the whole place was clean. Food was amazing and it seemed the elephants were treated very well.
Daniel
Response from Devi on 28 Jan 2023
Dear Daniel, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is highly appreciated and happy to hear that you have enjoyed your stay with us. Hope to welcoming you again in our Lodge.
10/10 Excellent
Grant
10 Jan 2023
Grant
Stayed 1 night in Jan 2023
Response from Devi on 29 Mar 2023
Thank you for the review.We look forward to welcoming you on your next stay with us.
Very disappointing experience, website and Instagram does not reflect reality at all. the odour in the luxury park view rooms are terrible due to elephant rest area. What they deem as luxury is a very basic room. This would be barely a 2 star property. Elephants are constantly working non stop and chained by their legs. It was sad to see, we booked 5 nights and left after 1 night with no refund given by the property and the cost of room is not worth the value. Only upside was the pancakes at breakfast. Would suggest to not stay, only do a day pass if u want to see the grounds and elephants. Taro 1.5hrs away from anything else to do with highly difficult driving conditions.
For this time of year the hotel seemed pretty quiet which was a good thing for the kids and parents!
Staff was amazing!
Romain
Stayed 2 nights in Oct 2022
Response from Devi on 12 Nov 2022
Hi Romain, Thank you for choosing Mason Elephant Park & Lodge for your recent trip. Your feedback is highly appreciated. Hope to welcoming you again in our Lodge.