Thank you for taking the time to share your feedback about your recent stay. I am incredibly sorry to hear that you requested two queen beds and received a suite with a pull-out couch. It looks like the 3rd party you booked with accidently sent over the room type. This is absolutely unacceptable, and I understand how frustrating and embarrassing this situation must have been for you. We hope you could give us another chance, for your next visit please contact us directly at 813-402-2982 we would be more than happy to book your reservation and give you the correct room type.

Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize that your experience fell short of our expectations in so many ways.We are incredibly sorry to hear about the lack of towels in your room, the unpleasant bathroom odor, and the dead roach you encountered. These issues are completely unacceptable and do not reflect the standards we strive to maintain. We are deeply disappointed by the service you received from the front desk staff, especially considering she was the only employee on duty. It's unprofessional to ask a guest to come down for basic amenities, and her actions do not represent the hospitality we aim to provide.We are taking immediate action to address these concerns. We will be investigating the housekeeping procedures to ensure towels are properly stocked. We will also speak with the front desk staff regarding proper guest service protocol. We are committed to improving our pest control measures and ensuring the cleanliness of all our facilities, including the common areas.The issue with people slipping menus under the door is concerning, and we will investigate further to prevent it from happening again.

Thank you for the feedback. We will take it and improve. We also appreciate the shot-out to the kitchen team. They will love hearing your kind words.

Thank you for the great review.

Thank you for the great review. We appreciate you staying with us.

Thank you for the great review.

Thank you for the review and feedback. We will look into the tv and furniture right away. Thank you for bringing this to our attention.

We are sad that you did not enjoy your stay. Hopefully you give us another chance in the future and please feel free to provide suggestions on what we could do better.

Thank you for the amazing review. Please visit again soon.

Thank you for the terrific review.

Thank you for the great review. We will definitely look into the bathroom situation. We hope to see you again.

Hello David, We are sad for the not good review, however we are happy that feel the hotel was clean and you felt safe.

We are sincerely sorry to hear about your recent stay at our hotel. We take all guest feedback seriously, and your comments about the outdated decor and billing issues are concerning.Firstly, we apologize that the decor did not meet your expectations. We are constantly striving to improve our facilities, and your feedback will be valuable in guiding our future renovations.Secondly, we deeply regret the overcharge you experienced and the lack of clarity regarding the receipt and pricing discrepancy. We were unaware of this situation you received about Expedia providing an incorrect price is inaccurate. We understand this caused significant frustration.We want to assure you that we are investigating this matter thoroughly. We will review the billing details and ensure you are promptly refunded for your overcharge Please contact us to further discuss this matter.

Thank you for your feedback.

Thank you for the excellent review.

Thank you so much for the excellent review.

Thank you for the great review. It means the world to us.

Thank you for the feedback.

We are sad to hear that you did not have a great experience.

Thank you for the great review and feedback.

Thank you for the amazing review.

Thank you for the great review and feedback. We will look into it and hope to see you again soon.

Thank you for the great review. Hope to see you again.

Thank you for the amazing review. Hope to see you again soon.

Thank you for the great review.

Thank you for the great review. Hope to see you again soon.

Thank you for the feedback.

Thank you for the great review!

We are sorry you did not enjoy your stay. Please feel free to contact us at the hotel and we would love to see what we could have done better.

Thank you for the great review.

Thank you for the amazing review and feedback. We hope to see you again soon.

Thank you for the excellent review. We look forward to seeing you again soon.

Thank you for the excellent review.

We are pleased to hear you enjoyed your stay. Hope you visit again soon.

Tammy will be so pleased to hear you enjoyed your time with her. Thank you.

Thank you for the great review and the feedback. We strive to make every visit perfect and your feedback help us do that.

Thank you for the great review. Hope to see you again soon.

Thank you for the great review!

Thank you for the great review.

Thank you for the great review. See you again soon.

Thank you for the Great review!

Thank you for the great review, Hope to see you again soon.

Thank you for the great review. Happy New Year.

Sorry you did not enjoy your stay. We hope to have a chance to make it up to you in the future.

We appreciate the great review. Hope to see you again soon.

Thank you for the feedback. We will definitely look into this issue and make needed changes.

Thank you for the great review and feedback. We take it to heart and will grow from it.

Thank you for the great review. We look forward to seeing you again soon.

Thank you for visiting us. See you again soon.

We are sorry to hear you did not have a great visit. Thank you for the feedback.