Reception

Reviews of Extended Stay America Premier Suites Tampa Fairgrounds Casin

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 745 reviews" "
Rating 8 - Good. 174 out of 745 reviews" "
Rating 6 - Okay. 53 out of 745 reviews" "
Rating 4 - Poor. 24 out of 745 reviews" "
Rating 2 - Terrible. 51 out of 745 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants, far enough away from town to be almost silent at night. Will stay again.
Stayed 1 night in May 2024

10/10 Excellent

Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean, close to town, would stay again
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, nice staff.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and near to area attractions.
Stayed 1 night in May 2024

10/10 Excellent

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great for an Extended Stays America.
Stayed 4 nights in May 2024
Response from Hotel Management on 24 May 2024
Dear Douglas, We are delighted to hear that you had a great experience at Extended Stay America! Providing comfortable and enjoyable stays is our priority, and we are thrilled that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Bhavesh

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel
Stayed 1 night in May 2024
Response from Hotel Management on 18 May 2024
Dear Bhavesh, We're thrilled to hear you found our hotel at Extended Stay America very pleasant and tidy! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another exceptional stay soon!Sincerely,Hotel Management

8/10 Good

Anna, Jacksonville

Liked: Cleanliness
I would definitely stay here again but the major con is the difficulty finding anyone at the front desk. Also socks get dirty walking on floors so cleaning is not as effective as ideal. Had a smoke alarm go off at 4:15am one day but staff did not communicate cause. Some residents thought it was from illegal cooking but who knows. Smoke smell in room lasted until the next morning.
Stayed 7 nights in Apr 2024

8/10 Good

Juan

I liked the refrigerator option
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Juan, Thank you for sharing your thoughts on Extended Stay America! We’re glad you appreciated the convenience of having a refrigerator in your room. Looking forward to welcoming you back soon for another pleasant stay!Sincerely,Hotel Management

10/10 Excellent

Amilcar, San Juan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good staff.
Stayed 1 night in May 2024

4/10 Poor

Elizabeth

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was awful dried blood on multiple pillow cases, breakfast was hard boiled eggs and granola bars limited dining, rude staff to top it off the smoke alarm went off at 4am. Never again.
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Dear Elizabeth, Thank you for staying with us during your recent visit to our area. We are genuinely sorry to hear about the multiple issues you encountered during your stay. Your feedback regarding the cleanliness, breakfast options, and staff behavior is concerning, and we assure you that these issues will be addressed with our team for improvement. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management

4/10 Poor

Quadarrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My wife and I were in Tampa for class. The location was great. However, everything was good until we got to our room. Soon as we walked in the room it smelled then all of sudden went away. It was only until that night my wife mentioned we were beside the trash but within 15 seconds it was gone. Other than that, everything was great! I learned a lesson and that was to make sure i wasn't by a trash room lol.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 7 May 2024
Dear Quadarrel, Thank you for sharing your experience. We're glad to hear that the location was convenient for your needs in Tampa. We apologize for the initial discomfort caused by the odor near your room. We appreciate you bringing this to our attention, as it helps us to improve our guest experience. We're pleased that the rest of your stay was enjoyable, and we look forward to your next visit, ensuring a room placement that's more to your liking.Sincerely,Hotel Management

10/10 Excellent

Matthew, Iselin

Bu
Stayed 1 night in May 2024

10/10 Excellent

Ken, Burke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to the fairgrounds and off the beaten path a bit, but it’s A nice hotel close to everything. Also, the receptionist who checked us in, Candy was very accommodating, and made sure we had everything that we needed for the evening. It was a late check-in and she was very helpful and should be recognised.
Stayed 1 night in Apr 2024
Response from Hotel management on 2 May 2024
Dear Ken, We are delighted you enjoyed your stay at Extended Stay America. It's wonderful to read that our location near the fairgrounds suits your needs perfectly. We are proud to have team members like Candy, who go above and beyond to ensure guests have a comfortable stay. We will make sure to recognize her for her outstanding service. Looking forward to welcoming you back soon.Sincerely,Hotel Management

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and cheerful. Jackee , i believe was the desk clerk, she was especially kind
Stayed 1 night in Apr 2024

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is so clean, staff is helpful and friendly! I’d like to see perhaps a coffee maker in the suite and a second trash receptacle.. Other than that, fantastic!
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Marilyn, Thank you for staying at Extended Stay America and giving us such a great review. We're delighted to see that you appreciated our efforts to provide a clean and welcoming environment during your stay. Your positive feedback is greatly appreciated, and we will share your compliments with our team. We also appreciate your suggestions regarding additional amenities, such as a coffee maker and a second trash receptacle in the suite. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

8/10 Good

Deborah L

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
we booked in for two nights after the first night we put our dirty towels outside our room there were maids on the floor and went out for the day, when we returned around 5 pm our dirty towels were still outside our door and no clean ones so i called the front desk and i was told i was only there for two nights so i did not get "ROOM SERVICE" and if i wanted clean towels i needed to go get them so i got on the elevator and went to the front desk to get clean towels and was told i needed to RETURN my dirty ones to the front desk so back on the elevator to retrieve my dirty towels and return them to the front desk NEVER EVER WILL I STAY AT AN EXTENDED STAY AMERICA AGAIN !!!!!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Deborah, Thank you for sharing your experience. We apologize for any confusion regarding our towel exchange policy—towels and linens may be exchanged at the front desk anytime and are complementary. We appreciate your feedback, as it helps us improve our communication and service. We're committed to ensuring a comfortable stay for all guests and hope you'll consider giving us another chance to serve you better in the future.Sincerely,Hotel Management

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room. We will definitely stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Will

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackee at front desk was awesome
Stayed 1 night in Apr 2024
Response from Hotel Management on 28 Apr 2024
Dear Will, Thank you for highlighting Jackee's outstanding service at Extended Stay America! We're thrilled to hear that our team made your experience memorable. We look forward to welcoming you back soon!Sincerely,Hotel Management

8/10 Good

James, Valdosta

Liked: Cleanliness, staff & service
Close to the casino but no amenities.
Stayed 1 night in Apr 2024
Response from Hotel management on 24 Apr 2024
Dear James, We are pleased to read that you found Extended Stay America conveniently located near the casino. While we may not offer extensive amenities, we strive to provide comfortable accommodations at great value. We hope you enjoyed your stay with us and the nearby attractions. Thank you for choosing Extended Stay America, and we look forward to hosting you again in the future.Sincerely,Hotel Management

10/10 Excellent

Jessica, Miami

Stayed 2 nights in Apr 2024

8/10 Good

Jitka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice lady at the front desk. Always helpful to all customers. The place was pretty clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Jackee was extremely helpful and friendly.
Stayed 1 night in Apr 2024
Response from Hotel Management on 21 Apr 2024
Dear Sandra, Thank you for your kind feedback about Jackee! We're thrilled to hear that she provided exceptional service during your stay. Delivering excellent customer service is a top priority for us, and we appreciate you acknowledging her efforts. Your compliments will be shared with Jackee and our team. We hope to welcome you back at Extended Stay America for another enjoyable experience. Sincerely,Hotel Management

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the area. Clean and everything in working order. Newer property. Friendly staff. Plenty of parking. My only dislike was low water pressure in shower, but otherwise solid stay and good value.
Stayed 2 nights in Apr 2024

10/10 Excellent

Piedad

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean.
Stayed 1 night in Apr 2024
Response from Hotel Management on 18 Apr 2024
Dear Piedad, Thank you for choosing Extended Stay America. It is good that you had a comfortable time in your clean, fresh room. The entire staff is joyful to hear your remarks. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Merlin

Stayed 1 night in Apr 2024

10/10 Excellent

Dwayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jakee at the front desk was very polite and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Your desk clerk, Jackee who set an exemplary model of the patience, adeptness of and sincere appreciation for the consumer. A six deep line at the counter and no one walked away unhappy. Her full control of every situation was impressive! She is an amazing asset to your company. Her boss should know this.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Nora, Thank you for recognizing Jackee's exceptional service during your visit. We greatly value your feedback and appreciate your kind words about her dedication and professionalism. Jackee is indeed a valuable member of our team, and we will ensure her efforts are acknowledged. Your positive experience is important to us, and we strive to provide outstanding service to all our guests. We look forward to welcoming you back at Extended Stay America for another enjoyable stay. Safe travels!Sincerely,Hotel Management

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Clean and quiet.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Dear Cynthia, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our room clean and quiet. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back at Extended Stay America for another enjoyable stay in the future. Sincerely,Hotel Management

10/10 Excellent

Joan L.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean facility
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 Apr 2024
Dear Joan L, Thank you for your positive feedback of your stay at Extended Stay America! We're delighted to hear that you had a pleasant experience with our friendly staff and found our facility clean. Guest satisfaction is our priority, and we strive to provide excellent service and accommodations. Your kind words are appreciated and will be shared with our team. If there's anything else we can do to enhance your future stays, please let us know. We look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to casino.
Stayed 1 night in Apr 2024

8/10 Good

Koel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Miss Jackie is the Star of this location!
Stayed 3 nights in Mar 2024
Response from Hotel Management on 9 Apr 2024
Dear Koel, Thank you for your kind words about Extended tay America! We're thrilled to hear that Jackie made such a positive impression during your stay. Our team takes great pride in providing exceptional service, and it's wonderful to hear when individual team members shine. We'll be sure to pass along your compliments to Jackie. Your feedback encourages us to continue delivering outstanding experiences for all our guests. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management

8/10 Good

linda

Liked: Cleanliness, staff & service, property conditions & facilities
overall this hotel was excellent. the staff was helpful and informative.the room was clean and if you wanted to cook etc the kitchen area was good. the breakfast was grab and go and it was OK. they need to provide milk, half and half, or cream for the coffee. we didn't bring coffee supplies as most places provide it with the breakfast..
Stayed 2 nights in Mar 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet
Stayed 1 night in Apr 2024

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Alana, Thank you for your feedback about Extended Stay America! We're glad to hear that you found our hotel nice during your stay. Providing a pleasant experience for our guests is our priority, and we're delighted that we met your expectations. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future. Sincerely,Hotel Management

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is always polite and available.
Stayed 2 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Love it definitely staying here again. Only thing was breakfast it's more like a snack, other that that perfect place for families
Stayed 2 nights in Mar 2024
Response from Hotel Management on 31 Mar 2024
Dear Carlos, Thank you for sharing your experience on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Apart from this, we hope you had a pleasant time with us and will revisit for more wonderful memories at Extended Stay America.Sincerely,Hotel Management

8/10 Good

Luis

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

Lakesha

Stayed 1 night in Mar 2024

10/10 Excellent

Sophia

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
amazing staff
Stayed 1 night in Mar 2024

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and the guy at the front desk was very nice. It doesn’t have a hairdryer but other than that it was a pleasant stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Luisa, We are delighted you enjoyed your stay at Extended Stay America! Our team is thrilled to hear your positive feedback about the cleanliness and our friendly staff. We appreciate your suggestion about the hairdryer and will consider it for future improvements. We look forward to welcoming you back soon and wishing you another pleasant stay!Sincerely,Hotel Management

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was clean and the front desk staff were very nice. Rooms were rather stark and the air conditioning was very loud. Rooms had a fridge, hot plate and microwave but no utensils, dishes or pots… Quite noisy in the halls and from other rooms. Price was quite high for what they offer.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Jamie, Thank you for sharing your feedback with us. We are pleased you found our hotel clean and our front desk staff accommodating. However, we apologize for the shortcomings you experienced regarding the room amenities and noise levels. Typically, we keep most of the kitchen items at the front desk and provide them when needed, and we apologize if this was not informed. We understand the importance of offering our guests a comfortable and well-equipped space, and we regret any inconvenience caused. Your feedback is valuable to us as we continuously work to enhance our services. We hope to welcome you back for a more satisfactory experience.Sincerely,Hotel Management

6/10 Okay

John

Travelled with family
Liked: Property conditions & facilities
Clean and reasonable
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear John, Thank you for staying with us and sharing your review. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we met your expectations. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Hotel Management