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This place was great for an Extended Stays America.
Douglas
Stayed 4 nights in May 2024
Response from Hotel Management on 24 May 2024
Dear Douglas, We are delighted to hear that you had a great experience at Extended Stay America! Providing comfortable and enjoyable stays is our priority, and we are thrilled that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful stay!Sincerely,Hotel Management
Dear Bhavesh, We're thrilled to hear you found our hotel at Extended Stay America very pleasant and tidy! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another exceptional stay soon!Sincerely,Hotel Management
8/10 Good
Anna, Jacksonville
10 May 2024
Liked: Cleanliness
I would definitely stay here again but the major con is the difficulty finding anyone at the front desk. Also socks get dirty walking on floors so cleaning is not as effective as ideal. Had a smoke alarm go off at 4:15am one day but staff did not communicate cause. Some residents thought it was from illegal cooking but who knows. Smoke smell in room lasted until the next morning.
Anna
Stayed 7 nights in Apr 2024
8/10 Good
Juan
10 May 2024
I liked the refrigerator option
Juan
Stayed 1 night in May 2024
Response from Hotel Management on 10 May 2024
Dear Juan, Thank you for sharing your thoughts on Extended Stay America! We’re glad you appreciated the convenience of having a refrigerator in your room. Looking forward to welcoming you back soon for another pleasant stay!Sincerely,Hotel Management
10/10 Excellent
Amilcar, San Juan
Travelled with family, Business traveller, Travelled with partner
This was awful dried blood on multiple pillow cases, breakfast was hard boiled eggs and granola bars limited dining, rude staff to top it off the smoke alarm went off at 4am. Never again.
Elizabeth
Stayed 1 night in May 2024
Response from Hotel Management on 8 May 2024
Dear Elizabeth, Thank you for staying with us during your recent visit to our area. We are genuinely sorry to hear about the multiple issues you encountered during your stay. Your feedback regarding the cleanliness, breakfast options, and staff behavior is concerning, and we assure you that these issues will be addressed with our team for improvement. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management
4/10 Poor
Quadarrel
Travelled with partner
6 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My wife and I were in Tampa for class. The location was great. However, everything was good until we got to our room. Soon as we walked in the room it smelled then all of sudden went away. It was only until that night my wife mentioned we were beside the trash but within 15 seconds it was gone. Other than that, everything was great! I learned a lesson and that was to make sure i wasn't by a trash room lol.
Quadarrel
Stayed 3 nights in Apr 2024
Response from Hotel Management on 7 May 2024
Dear Quadarrel, Thank you for sharing your experience. We're glad to hear that the location was convenient for your needs in Tampa. We apologize for the initial discomfort caused by the odor near your room. We appreciate you bringing this to our attention, as it helps us to improve our guest experience. We're pleased that the rest of your stay was enjoyable, and we look forward to your next visit, ensuring a room placement that's more to your liking.Sincerely,Hotel Management
It’s close to the fairgrounds and off the beaten path a bit, but it’s A nice hotel close to everything.
Also, the receptionist who checked us in, Candy was very accommodating, and made sure we had everything that we needed for the evening. It was a late check-in and she was very helpful and should be recognised.
Ken
Stayed 1 night in Apr 2024
Response from Hotel management on 2 May 2024
Dear Ken, We are delighted you enjoyed your stay at Extended Stay America. It's wonderful to read that our location near the fairgrounds suits your needs perfectly. We are proud to have team members like Candy, who go above and beyond to ensure guests have a comfortable stay. We will make sure to recognize her for her outstanding service. Looking forward to welcoming you back soon.Sincerely,Hotel Management
It is so clean, staff is helpful and friendly!
I’d like to see perhaps a coffee maker in the suite and a second trash receptacle.. Other than that, fantastic!
Marilyn
Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Marilyn, Thank you for staying at Extended Stay America and giving us such a great review. We're delighted to see that you appreciated our efforts to provide a clean and welcoming environment during your stay. Your positive feedback is greatly appreciated, and we will share your compliments with our team. We also appreciate your suggestions regarding additional amenities, such as a coffee maker and a second trash receptacle in the suite. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
8/10 Good
Deborah L
Travelled with partner
28 Apr 2024
Liked: Cleanliness
Disliked: Amenities
we booked in for two nights after the first night we put our dirty towels outside our room there were maids on the floor and went out for the day, when we returned around 5 pm our dirty towels were still outside our door and no clean ones so i called the front desk and i was told i was only there for two nights so i did not get "ROOM SERVICE" and if i wanted clean towels i needed to go get them so i got on the elevator and went to the front desk to get clean towels and was told i needed to RETURN my dirty ones to the front desk so back on the elevator to retrieve my dirty towels and return them to the front desk NEVER EVER WILL I STAY AT AN EXTENDED STAY AMERICA AGAIN !!!!!
Deborah L
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Deborah, Thank you for sharing your experience. We apologize for any confusion regarding our towel exchange policy—towels and linens may be exchanged at the front desk anytime and are complementary. We appreciate your feedback, as it helps us improve our communication and service. We're committed to ensuring a comfortable stay for all guests and hope you'll consider giving us another chance to serve you better in the future.Sincerely,Hotel Management
Dear Will, Thank you for highlighting Jackee's outstanding service at Extended Stay America! We're thrilled to hear that our team made your experience memorable. We look forward to welcoming you back soon!Sincerely,Hotel Management
8/10 Good
James, Valdosta
22 Apr 2024
Liked: Cleanliness, staff & service
Close to the casino but no amenities.
James
Stayed 1 night in Apr 2024
Response from Hotel management on 24 Apr 2024
Dear James, We are pleased to read that you found Extended Stay America conveniently located near the casino. While we may not offer extensive amenities, we strive to provide comfortable accommodations at great value. We hope you enjoyed your stay with us and the nearby attractions. Thank you for choosing Extended Stay America, and we look forward to hosting you again in the future.Sincerely,Hotel Management
Dear Sandra, Thank you for your kind feedback about Jackee! We're thrilled to hear that she provided exceptional service during your stay. Delivering excellent customer service is a top priority for us, and we appreciate you acknowledging her efforts. Your compliments will be shared with Jackee and our team. We hope to welcome you back at Extended Stay America for another enjoyable experience. Sincerely,Hotel Management
Convenient to the area. Clean and everything in working order. Newer property. Friendly staff. Plenty of parking. My only dislike was low water pressure in shower, but otherwise solid stay and good value.
Dear Piedad, Thank you for choosing Extended Stay America. It is good that you had a comfortable time in your clean, fresh room. The entire staff is joyful to hear your remarks. Having you as our guest was a pleasure, and we hope to see you again soon. Sincerely,Hotel Management
Your desk clerk, Jackee who set an exemplary model of the patience, adeptness of and sincere appreciation for the consumer. A six deep line at the counter and no one walked away unhappy. Her full control of every situation was impressive! She is an amazing asset to your company. Her boss should know this.
Nora
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear Nora, Thank you for recognizing Jackee's exceptional service during your visit. We greatly value your feedback and appreciate your kind words about her dedication and professionalism. Jackee is indeed a valuable member of our team, and we will ensure her efforts are acknowledged. Your positive experience is important to us, and we strive to provide outstanding service to all our guests. We look forward to welcoming you back at Extended Stay America for another enjoyable stay. Safe travels!Sincerely,Hotel Management
Dear Cynthia, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our room clean and quiet. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad we met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back at Extended Stay America for another enjoyable stay in the future. Sincerely,Hotel Management
Dear Joan L, Thank you for your positive feedback of your stay at Extended Stay America! We're delighted to hear that you had a pleasant experience with our friendly staff and found our facility clean. Guest satisfaction is our priority, and we strive to provide excellent service and accommodations. Your kind words are appreciated and will be shared with our team. If there's anything else we can do to enhance your future stays, please let us know. We look forward to welcoming you back for another enjoyable experience. Sincerely,Hotel Management
Dear Koel, Thank you for your kind words about Extended tay America! We're thrilled to hear that Jackie made such a positive impression during your stay. Our team takes great pride in providing exceptional service, and it's wonderful to hear when individual team members shine. We'll be sure to pass along your compliments to Jackie. Your feedback encourages us to continue delivering outstanding experiences for all our guests. We look forward to welcoming you back on your next visit!Sincerely,Hotel Management
overall this hotel was excellent. the staff was helpful and informative.the room was clean and if you wanted to cook etc the kitchen area was good.
the breakfast was grab and go and it was OK. they need to provide milk, half and half, or cream for the coffee. we didn't bring coffee supplies as most places provide it with the breakfast..
Dear Alana, Thank you for your feedback about Extended Stay America! We're glad to hear that you found our hotel nice during your stay. Providing a pleasant experience for our guests is our priority, and we're delighted that we met your expectations. We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future. Sincerely,Hotel Management
Love it definitely staying here again. Only thing was breakfast it's more like a snack, other that that perfect place for families
Carlos
Stayed 2 nights in Mar 2024
Response from Hotel Management on 31 Mar 2024
Dear Carlos, Thank you for sharing your experience on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Apart from this, we hope you had a pleasant time with us and will revisit for more wonderful memories at Extended Stay America.Sincerely,Hotel Management
Hotel is clean and the guy at the front desk was very nice. It doesn’t have a hairdryer but other than that it was a pleasant stay.
Luisa
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Luisa, We are delighted you enjoyed your stay at Extended Stay America! Our team is thrilled to hear your positive feedback about the cleanliness and our friendly staff. We appreciate your suggestion about the hairdryer and will consider it for future improvements. We look forward to welcoming you back soon and wishing you another pleasant stay!Sincerely,Hotel Management
6/10 Okay
Jamie
Travelled with partner
24 Mar 2024
Liked: Cleanliness, staff & service
Hotel was clean and the front desk staff were very nice. Rooms were rather stark and the air conditioning was very loud. Rooms had a fridge, hot plate and microwave but no utensils, dishes or pots…
Quite noisy in the halls and from other rooms. Price was quite high for what they offer.
Jamie
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Jamie, Thank you for sharing your feedback with us. We are pleased you found our hotel clean and our front desk staff accommodating. However, we apologize for the shortcomings you experienced regarding the room amenities and noise levels. Typically, we keep most of the kitchen items at the front desk and provide them when needed, and we apologize if this was not informed. We understand the importance of offering our guests a comfortable and well-equipped space, and we regret any inconvenience caused. Your feedback is valuable to us as we continuously work to enhance our services. We hope to welcome you back for a more satisfactory experience.Sincerely,Hotel Management
6/10 Okay
John
Travelled with family
23 Mar 2024
Liked: Property conditions & facilities
Clean and reasonable
John
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear John, Thank you for staying with us and sharing your review. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we met your expectations. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Hotel Management