10/10 Excellent
MICHELLE NICOLE
Travelled with family
10 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I brought my mother here with her friend for 10 days for her birthday. Some reviews made us nervous with regards to the professionalism of the staff, but I have to say our experience was the complete opposite of many of the bad reviews. Upon arrival, the staff was welcoming and inviting. They were also very accommodating. We had a 16 hour direct flight from NY and were offered early check-in and we were also given the option for late check out. Bonus points for us.
The front desk staff greeted us every single time they saw us and made sure to inquire if there was anything we needed. They were able to guide us with how to set up tours (tour booklet provided) and where the best points of interests would be. My mother's friend is Taiwanese, and she was highly impressed with the hotel staff. We had the deluxe twin room for my mom and myself. Admittedly, it was small. We had 2 large suitcases and 2 small carry-ons and could not have both large suitcases open at the same time. This was actually our only gripe about the room. We usually check for square footage but could not find any on the room we chose. The shower did have a musty/moldy odor, but it's a humid country. That's to be expected.
Our reservation came with breakfast. The choices were not extensive, however, everything was fresh and the options they did have were delicious. We are not rewards members but our treatmeant was 5 star!! Already looking to book our next trip at the hotel! 😁
MICHELLE NICOLE
Stayed 9 nights in May 2024