Lobby

Reviews of Grand Hyatt Taipei

5 out of 5
Grand Hyatt Taipei
2 SongShou Road, Taipei

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1010 reviews" "
Rating 8 - Good. 253 out of 1010 reviews" "
Rating 6 - Okay. 74 out of 1010 reviews" "
Rating 4 - Poor. 37 out of 1010 reviews" "
Rating 2 - Terrible. 30 out of 1010 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yzabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel, opposite is Taipei 101. A lot of shopping mall around the area. Night market near the hotel which is a walking distance is Lin Jiang street night market and Raohe night market which is 10- 15 minutes depending on traffic. Fantastic food!
Stayed 5 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, friendly, and definitely warranting a return visit next time we’re in Taipei
Stayed 1 night in Mar 2024

4/10 Poor

Bonnie

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time staying at the Grand Hyatt Hotel in Taipei. The staff and services are excellent! They go out of their way to make your stay wonderful! They even remember led my birthday and sent a cake and a nicely written card to the room! The location is centrally located, and you can walk anywhere! I would stay there again and again!
Stayed 13 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
Best location of all Taipei hotels.
Stayed 2 nights in Feb 2024

8/10 Good

Paul, Temple City

Travelled with family, Travelled with family and small children
Liked: Staff & service
A little past its prime, rooms show its age but location and convenience and service are top notch
Stayed 4 nights in Feb 2024

10/10 Excellent

BEtty, CHERRY HILL

Stayed 2 nights in Feb 2024

10/10 Excellent

haibo

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

haibo

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 1 night in Feb 2024

8/10 Good

kathy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good trnning and efficient!
Stayed 6 nights in Feb 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Qing

Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

SEAN

Stayed 1 night in Jan 2024

8/10 Good

Betty

Stayed 2 nights in Jan 2024

10/10 Excellent

Adam

Business traveller
Liked: Amenities, property conditions & facilities
Great central Xinyi hotel.
Stayed 6 nights in Jan 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Jan 2024

2/10 Terrible

florin moisannica, honolulu

Stayed 2 nights in Jan 2024

10/10 Excellent

Hsiao-fong, Morgan Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the center of city. Close to 101 building that is landmark of Taipei. Walk distance to shopping mall and restaurant. Best area in the city. The hotel is one of best and famous place in Taipei. Many business travelers and rich people live in or use this hotel including some political leaders used this hotel recently for election campaigning.
Stayed 8 nights in Jan 2024

10/10 Excellent

Bongsoo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024

10/10 Excellent

Anita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff were kind and friendly, the room was clean and the staff took time to take care of my young son’s cuddliest which brought a smile to his face every night when we came back. The shower pressure was excellent and needless to say that the location was awesome. Only tiny thing to note is that the cafe in the lobby doesn’t open early - so during the week you’d need to go to the Starbucks next door. We had a great time and will definitely stay again.
Stayed 14 nights in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Irene, HOUSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location which allows you to walk to all the department stores and restaurants. Rooms are clean and spacious. A few things that I did noticed was you can clearly hear the sounds from hallway.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jean

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Property conditions & facilities
Excellent Hyatt doesn’t disappoint
Stayed 2 nights in Jan 2024

10/10 Excellent

Kin Fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

stewart

Liked: Amenities
I was very happy
Stayed 4 nights in Jan 2024

10/10 Excellent

BOBBY PAO LOO, HONG KONG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian restaurant was not up to standard
Stayed 6 nights in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Chi-Wen, Santa Clara

Stayed 7 nights in Dec 2023

10/10 Excellent

Leshin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel, Santa Clara

Stayed 1 night in Dec 2023

6/10 Okay

Pinky

Stayed 2 nights in Dec 2023

2/10 Terrible

Kim

Stayed 2 nights in Dec 2023

10/10 Excellent

Yunshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best of the bests !
This hotel is absolutely awesome, will be my unique choice when I next come to Taipei!
Stayed 7 nights in Dec 2023

8/10 Good

Weng Yew

Stayed 4 nights in Dec 2023

10/10 Excellent

YING YING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable stay. Studio room configuration was good for 3 where my teen had her own TV & space too.
Stayed 5 nights in Dec 2023

10/10 Excellent

Ang

Stayed 2 nights in Dec 2023

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Room service prices were crazy expensive and view from room was poor - breakfast limited for western choices
Stayed 3 nights in Dec 2023

10/10 Excellent

DANG PHONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good service
Stayed 5 nights in Dec 2023

8/10 Good

CHIA YIN, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very grand hotel! Stayed for 5 nights. Close to malls and subway of traveling around Taipei. Lobby bathroom clean. Room was not that grand: Shower roof had damage and smelled like urine.. similar to older MRT cars. (e.e) Design is fancy but impractical. Might need to use chlorine on that floor. Toilet was not bidet. (q.q) Pillows slumped during stay. Mattress was eh. Wish it was firmer. Comforter was hot though. Very good Air Conditioner, brrrrr cold. That heavy round table and armchair was unnecessary. Cramps up the room. More spacious is better for long stays. Automatic blinds was fun! Cleaning staff was nice and friendly. Made bed and change towels everyday. Replenishes toilet paper often, clear trash bins and organizes counter things. But I think they only wipe the bathrooms dry... the shower glass shows circular wiping smears when fogged up. I'm not sure. Airport bus available: CitiAir bus first hotel spot. Overall very good. Very convenient for doing Taipei things.
Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great condition hotel but service no expected.
The reception employee was not frinendly. After I checked in, I needed to walk all the way through the lobby to the bell service desk and let them know my room#. Otherwise nobody cared which room all my suitcases would be delivered to. The lobby was so crowded and noisy just like in 101 shopping mall.
Stayed 2 nights in Dec 2023

10/10 Excellent

Chee Wee

Stayed 3 nights in Dec 2023

10/10 Excellent

Aronie

Liked: Amenities
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

hyongryol

Stayed 2 nights in Dec 2023

10/10 Excellent

Yuriy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yun Kan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

BYUNG HUN

Liked: Cleanliness, property conditions & facilities, room comfort
좋습니다.
아주 좋은 호텔이었습니다.
Stayed 2 nights in Nov 2023

8/10 Good

Law Pei Gar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good location
Stayed 2 nights in Nov 2023