Dear Chikaobi, Thank you for being our guest. It is nice to know that you were pleased with the staff. However, it is also disappointing that a few expectations were not met. We regret that there were cleanliness issues in the hallways and will discuss them with our housekeeping team to review and take action. Smoking is not allowed inside the hotel premises, but we will ensure that guests do not block the main entrance, causing disturbances with the smell to non-smoking guests. Our front desk team has been instructed on this as we move ahead. Considering these rare incidents, please return. We look forward to your next stay and a better experience at our location. Sincerely,Hotel Management

Dear Georgina, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Amit, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of all rooms for all guests, and we will ensure this is rechecked before being delivered to the guest so that such inconvenience is not there. All your suggestions for improving the hotel and guest experience are noted and have been passed on to the team for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing Extended Stay America. We are happy you enjoyed your visit and had a wonderful time in your clean, comfortable suite. Our friendly and helpful staff left a remarkable thought, which is excellent to know. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management

Thank you for the great rating, we greatly appreciate it!

Dear Heather, Our entire team at Extended Stay America would like to thank you for your generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We aim to create a loyal customer who will return at every opportunity! Thanks again for your review. We hope to welcome you back the next time you travel to Tacoma. Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to review your stay with us. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. However, it is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management

Thank you for the great rating, we greatly appreciate it!

Dear James, Thank you for choosing us and taking the time to comment. We hope that the majority of the visit was enjoyable. However, we regret that your stay was anything other than perfect. We appreciate your specific feedback about parking. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Sincerely,Hotel Management

Thank you for the great rating, we greatly appreciate it!

Thank you for the great rating, we greatly appreciate it!

Dear Joelyn, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you had an overall positive stay. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Hotel Management

Thank you for the great rating, we greatly appreciate it!

Dear Karina, Thank you for being our guest. It is our motto to provide a comfortable and pleasant stay. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Alysia, We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the lack of coffee in rooms, limited amenities, breakfast offerings, and cleanliness issues is concerning, and we take it seriously. We'll address these issues with our team to ensure improvements are made. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another chance to provide you with a more enjoyable experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Skylar, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon.Sincerely,Hotel Management

Dear Phillip, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. Therefore, please accept our apologies for the issues you had in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for. Thank you.Sincerely,Hotel Management

Dear Philip, Thank you so much for your outstanding review. We are glad that everything went well during your stay apart from a few issues. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear LaCresha, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Hotel ManagementDear Guest, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely, Hotel Management

Dear Hassti, Thank you for being our guest and for your valuable feedback. We are glad to read your positive comments. It was an honor to host your visit at Extended Stay America, and we hope you will give us another chance.Sincerely,Hotel Management

Dear tiana, Thank you for your feedback. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests' needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Jan, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Rosita, Thank you for the review and for sharing your experience. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. When you return, it would be an honor to host you again at Extended Stay America. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear FELICIA, Thank you for taking the time to share about your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely, Hotel Management

Dear Edith, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management

Dear Elias, We appreciate your feedback regarding your sleep experience. Ensuring our guests get restful sleep is essential, and we regret that this was not your experience. We hope you will consider giving us another opportunity to host you again for a more enjoyable stay on your next visit.Sincerely,Hotel Management

Dear Albert, Thank you for taking the time to leave a positive review! We're delighted you experienced 5-star professional services during your stay. Our team strives to provide exceptional service, and we appreciate your acknowledgment. Please feel free to reach out if you have any specific highlights or anything else you'd like to share about your stay. We look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management

Dear JOEL, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the odor and cleanliness issues you encountered. Your comments are valuable, and we assure you that we are addressing these concerns to enhance the overall experience for our guests. We hope you'll consider staying with us again as we work diligently to make improvements. If there's anything specific you would like to share or discuss further, please feel free to reach out to us. Your satisfaction is our priority.Sincerely,Hotel Management

Dear Albert, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We take great pride in ensuring that our team provides high-quality service to all our guests, and we are delighted that our efforts have met with your approval. Thank you for being our guest. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Ann, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We assure you that the safety and well-being of our guests are our top priority. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Your comments will allow us to ensure a better experience for every guest. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. Safe Travels.Sincerely,Hotel Management

Dear Deidra, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management