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Reviews of Morgans Hotel

4 out of 5
Morgans Hotel
Somerset Place, Swansea, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 251 out of 422 reviews" "
Rating 8 - Good. 112 out of 422 reviews" "
Rating 6 - Okay. 36 out of 422 reviews" "
Rating 4 - Poor. 12 out of 422 reviews" "
Rating 2 - Terrible. 11 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at The Morgan. Great location, friendly staff, tasty breakfast. Parking with EV charger.
Stayed 1 night in May 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times, the standard ofvthecrooms are exceptional, comfortable and modern cant fault anything
Stayed 1 night in May 2024

8/10 Good

Aamir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in central location with free parking facilities. The rooms are spacious and clean, however rooms over 3 close locations. Wifi in rooms not as good as in lobby.
Stayed 4 nights in May 2024

10/10 Excellent

Moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 1 night in May 2024
Response from Hayley, The Morgans Collection on 15 May 2024
Hi Moira, Thank you for taking the time to leave a lovely review. I am so glad you loved the hotel as much as we do! We hope to welcome you back again soon.

10/10 Excellent

debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfy bed, excellent location, friendly staff
Stayed 1 night in May 2024
Response from Hayley, The Morgans Collection. on 15 May 2024
Hi Debbie,Thank you for leaving a lovely review. We are so happy to hear you enjoyed your stay with us. I will pass your kind comments onto the management team. We hope to welcome you back again soon.

10/10 Excellent

Maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant, easy to get to in city, prime location, quality inside.
Stayed 1 night in Apr 2024
Response from Hayley Duty Manager on 6 May 2024
Hi Maurice,Thank you so much for taking the time to leave a lovely review. We are so happy to hear you had a great stay with us here at The Morgans Collection. We hope to welcome you back again.

10/10 Excellent

Macarena

Stayed 1 night in May 2024

10/10 Excellent

James

Travelled with partner
Girls on reception knew their stuff! Helpful & polite!
Stayed 1 night in Apr 2024
Response from Hayley The Morgans collection on 28 Apr 2024
Hi James, Thank you for your lovely review. We are thrilled to hear that our reception team provided great customer service.We hope to welcome you back again soon.

8/10 Good

Laura

Travelled with partner
Lovely room ,Excellent location. Nice breakfast but poached eggs were over cooked . Would stay again.
Stayed 1 night in Apr 2024
Response from Hayley, The Morgans Collection on 24 Apr 2024
Thank you for your review and feedback! We're delighted to hear that you loved your room and found our location excellent. We're glad you enjoyed the breakfast overall, but we apologize for the overcooked poached eggs. All feedback is passed on to the management team for improvements.We look forward to welcoming you back soon.

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round great experience.
Stayed 1 night in Mar 2024
Response from Hayley on 28 Mar 2024
Hi Denis, Many thanks for your review, I was delighted to see that you had enjoyed your stay with us here at Morgans, I thank you for the wonderful feedback and we look forward to welcoming you back to our hotel again very soon. Kind regards

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, free parking, very pleasant staff
Stayed 1 night in Mar 2024
Response from Eliza Duty Manager on 22 Mar 2024
Dear Nigel,Thank you for your fantastic review! We're happy to hear you enjoyed your stay. Our team strives for excellence, and we're happy to have met your expectations.Hosting you was a pleasure, and we look forward to your next visit.Warm regards,Eliza

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in taken to room by staff nice location of hotel to Swansea arena and marine area.
Stayed 1 night in Mar 2024
Response from Hayley Duty Manager on 21 Mar 2024
Thank you for taking the time to leave a review. We really appreciate it. We hope to see you again soon at Morgans. Many Thanks

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hayley Duty Manager on 21 Mar 2024
Thank you for taking the time to leave a review. We really appreciate it. We hope to see you again soon at Morgans. Many Thanks

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay at a beautiful hotel.
Warm welcome at reception and we were showed to our room. We had an evening meal and breakfast at the hotel and the food and service was excellent. Beautiful hotel
Stayed 2 nights in Feb 2024
Response from Aaron on 4 Mar 2024
Hi Roy, Many thanks for your review, I was delighted to see that you had enjoyed your stay with us here at Morgans, I thank you for the wonderful feedback and we look forward to welcoming you back to our hotel again very soon. Kind regards, Aaron.

6/10 Okay

Ian

Stayed 1 night in Feb 2024
Response from Hayley Duty Manager on 21 Mar 2024
Thank you for taking the time to leave a review. We really appreciate it. We hope to see you again soon at Morgans. Many Thanks

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be staying again - lovely decor and staff so welcoming
Stayed 2 nights in Feb 2024
Response from Aaron on 4 Mar 2024
Hi Kimberley, Many thanks for your review, I was delighted to read that you enjoyed your stay with us here at Morgans Hotel. As soon as you have some dates in mind, we'd love to welcome you back! If there is anything we can do to help, please do not hesitate to contact us, Kind regards, Morgans Hotel

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Good decor
Stayed 1 night in Feb 2024
Response from Hayley Duty Manager on 18 Feb 2024
Thank you for taking the time to leave a review. We really appreciate it.We hope to welcome you back to Morgans soon.Many Thanks

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb all round
Excellent stay tsking my daughter to the Swansea University open day.
Stayed 1 night in Feb 2024
Response from Hayley Duty Manager on 18 Feb 2024
Thank you for taking the time to leave a review. We really appreciate it.We hope to welcome you back to Morgans soon.Many Thanks

10/10 Excellent

Alexandre

Lovely place to stay.
Stayed 2 nights in Feb 2024
Response from Hayley Duty Manager on 18 Feb 2024
Thank you for taking the time to leave a review. We really appreciate it.We hope to welcome you back to Morgans soon.Many Thanks

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Morgans Hotel on 11 Feb 2024
Hi Lee, Many thanks for your review, It was great to read that you had enjoyed your stay with us here at Morgans Hotel. I thank you for the feedback and I do hope we can welcome you back to our hotel again very soon. Kind Regards, Morgans Hotel.

8/10 Good

bryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed on a Sunday Restaurant was closed but easy walking distance to Nearby restaurant. Car park good and secure. Only stayed the one night overall happy with room etc. Would certainly stay again!
Stayed 1 night in Feb 2024
Response from Morgans Hotel on 11 Feb 2024
Hi Bryan, Many thanks for your review, I was delighted to read that you enjoyed your stay with us here at Morgans Hotel. Please accept my apologies for our restaurant being closed on Sunday Evening. Our Food offering is Monday - Saturday 6-9pm, with the exception of our lunch service on Sundays 12-3pm.I thank you for the feedback as it allows us to act on areas of the business that we need to improve. I do hope we can welcome you back to our hotel again very soon. Kind Regards, Morgans Hotel.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Morgans Hotel on 11 Feb 2024
Hi Andrew, Many thanks for your review.I was delighted to read that you enjoyed your stay with us here at Morgans Hotel. I do hope we can welcome you back to our hotel again very soon. Kind regards, Morgans Hotel.

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Hayley Duty Manager on 18 Feb 2024
Thank you for taking the time to leave a review. We really appreciate it.We hope to welcome you back to Morgans soon.Many Thanks

10/10 Excellent

philip

Stayed 1 night in Jan 2024
Response from Management on 21 Jan 2024
Thank you for taking the time to leave a review. We appreciate it.We are so pleased you enjoyed your stay and we hope to see you again soon.Many ThanksThe Morgans Collection Manager

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Management on 21 Jan 2024
Thank you for taking the time to leave a review. We really appreciate it.We hope to see you again soon at Morgans.Many ThanksThe Morgans Collection

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 21 Jan 2024
Thank you for taking the time to leave a review. We appreciate it.We are so pleased you enjoyed your stay and we hope to see you again soon.Many ThanksThe Morgans Collection Manager

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent independent hotel
Stayed 1 night in Nov 2023
Response from Management on 21 Jan 2024
Thank you for taking the time to leave a review. We appreciate it.We are so pleased you enjoyed your stay and we hope to see you again soon.Many ThanksThe Morgans Collection Manager

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 21 Jan 2024
Thank you for taking the time to leave a review. We appreciate it.We are so pleased you enjoyed your stay and we hope to see you again soon.Many ThanksThe Morgans Collection Manager

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Management on 21 Jan 2024
Thank you for taking the time to leave a review. We appreciate it.We are so pleased you enjoyed your stay and we hope to see you again soon.Many ThanksThe Morgans Collection Manager

2/10 Terrible

Gary

Travelled with partner
Disliked: Amenities, property conditions & facilities
£15 for a cold cooked breakfast after a 20 minute wait not the only one complaining that morning complete shambles £150 for a room with a sky light as your only view All that glitters ain't gold !!
Stayed 1 night in Nov 2023

10/10 Excellent

KENICHI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suit offered here is one of the best I have veered stayed in. Probably due to the nature of the building architecture itself, the ceiling is extremely high to create tremendous spacey feeling with the combination of the aged furnitures, the stat the Morgans Hotel was definitely one of the best experiences ever.
Stayed 1 night in Oct 2023

6/10 Okay

Janine

Travelled with family
Entrance to dining room unclearly marked. Breakfast just a mess. Three staff doing nothing! Not enough assistance.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kimberley

Stayed 1 night in Oct 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Staff very helpful and friendly. Room a bit small, but very clean and comfortable
Stayed 2 nights in Jul 2023
Response from Aaron on 22 Aug 2023
Hi Jake,Many thanks for your review, I was delighted to read that you had enjoyed your stay with us here at Morgans Hotel! Thanks once again for your feedback and I hope that we can welcome you to our hotel again very soon! Thanks, Aaron CollierHead of Reception

10/10 Excellent

Catherine

Stayed 1 night in Jul 2023
Response from Aaron on 22 Aug 2023
Hi CatherineMany thanks for your review, I was delighted to read that you had enjoyed your stay with us here at Morgans Hotel! Thanks once again for your feedback and I hope that we can welcome you to our hotel again very soon! Thanks, Aaron CollierHead of Reception

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old school property with modern furnishings in the rooms. Very professional staff. Nice breakfast and lounge bar. Easy walking distance for the bay area and Swansea Arena. Close to Wind Street for bars etc. however I found Wind Street one of the most miserable places I've ever been to.
Stayed 1 night in Jul 2023
Response from AC on 22 Aug 2023
Hi Stephen, Many thanks for your review, I was delighted to read that you had enjoyed your stay with us here at Morgans Hotel! Thanks once again for your feedback and I hope that we can welcome you to our hotel again very soon! Thanks, Aaron CollierHead of Reception

10/10 Excellent

craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Top hotel, great location. Lovely rooms and friendly staff.
Stayed 2 nights in Jul 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The night before lock down.
Had a fab night for my 50th birthday. Room was upgraded and staff were incredibly helpful and friendly.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lovely spacious room comfy bed and amazing breakfast
Stayed 1 night in Mar 2020

6/10 Okay

Eifion, Tycroes

Travelled with partner
Liked: Cleanliness
No light on mirors for the other half to put make up on , asked for room service adding £10 on the bill so went down to reception to bring it up my self , I was in Havard room onky one night , thought i was in faulty towers Eifion
Stayed 1 night in Mar 2020

10/10 Excellent

penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice comfortable room. Good breakfast.
Stayed 1 night in Mar 2020

10/10 Excellent

Sue

Stayed 1 night in Feb 2020

10/10 Excellent

Steve, Swindon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old Victorian styled architecture. Lovely ambience to whole place.
Stayed 3 nights in Mar 2020

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break to Morgan's Hotel, Swansea.
My wife and I were allocated a double room in the Annex section of the hotel, and although located on the second floor, the room was very compact, comfortable, with a high standard of cleanliness. We have visited Swansea on many previous occasions and location of the hotel is ideal in reaching the all the various shopping outlets and the numerous visitor attractions that Swansea has to offer. I will certainly recommend and consider your hotel to any other potential visitors.
Stayed 1 night in Feb 2020

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, nice bathroom, breakfast was excellent! Couldn't fault it! Would use again if I visit Swansea!
Stayed 1 night in Feb 2020

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sally, Somerset

Travelled with partner
Liked: Staff & service, amenities
Room was very musty. Windows sealed so couldnt open them to let in fresh air. Good sized room.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The main bar and breakfast area led via double doors directly outside. The doors were ill-fitting and a strong draught of cold air ensued every time someone either entered or left the hotel.
Stayed 1 night in Feb 2020