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Reviews of Cwtsh Hostel

1 out of 5
Cwtsh Hostel
Castle St, 10-14, Swansea, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 23 out of 42 reviews" "
Rating 8 - Good. 15 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 1 out of 42 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chinah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing had a private room with my best friend, the staff were amazing and very welcoming
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the private double room for the second time, excellent value for money for the location! Room is surprisingly well equipped for the price, smart TV, modern private bathroom, double bed etc. Nice to not be 2 single beds pushed together. Only downside was that the shower had small amounts of mould around the bottom and the walls are a little scuffed so could do with a bit of love, but ultimately you get what you pay for, so value alone gives this place 5 stars.
Stayed 1 night in Mar 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely, the hostel is extremely well located in the centre, making it the perfect location to stay in if you need to catch a bus or get a train. The only two things I struggled with were the shower pressure, which led to longer periods in the shower, and the dust around the bed (pod) which made me sneeze during the night/cough. Other than that, couldn’t be happier. For the price, it’s an amazing place to stay! There’s a strong chance I’ll be back.

8/10 Good

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay at the hostel. Single room which was handy. Compact but had everything needed. Large kitchen an chill out area to relax in an cook meals. Had a projector to watch television. Good area with amenities at hand.
Stayed 3 nights in Feb 2024
Response from Rowan on 20 Feb 2024
Thank you for the review Harry!

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for private room. Perfect location in the city centre.
Stayed 1 night in Nov 2023
Response from Cwtsh Hostel on 17 Nov 2023
Thank you Ethan for your review. We are glad you had a nice stay.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place itself was okay the staff are very helpful and nice the only thing I found lacking that they don't have in place a discount so you can park in the car park all night
Stayed 1 night in Oct 2023
Response from Scott on 16 Oct 2023
Thanks for the review! We usually tell guests who ask beforehand to park in the High Street multistory near the train station

6/10 Okay

Michael

Liked: Amenities
In need of a bit of TLC - pods need curtains. Ceiling and pod lights too bright and need to be on timers. A few simple and relatively cheap upgrades and it woud be an easy 5*
Stayed 1 night in Sep 2023
Response from Scott on 1 Oct 2023
Thanks for the feedback!

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hostel particularly the price and right in the centre!
Stayed 1 night in Aug 2023
Response from Scott on 1 Oct 2023
Thank you Laura!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Scott on 16 Aug 2023
Thank you Sarah!

8/10 Good

Abimbola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Scott on 16 Aug 2023
Thank you Abimola!

8/10 Good

Tanya

Stayed 1 night in Jul 2023
Response from Scott on 16 Aug 2023
Thanks a lot Tanya!

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Need’s curtains in double rooms also quiet time needs enforcing was work by noise at 11.30 and didn’t stop until 2am. Door of shower didn’t shut properly
Stayed 1 night in Jun 2023
Response from Scott on 18 Jun 2023
Hi Anna, thanks for the review and the feedback. Sorry to hear about any issues you had, did you mention any of these to our 24 hour onsite reception staff? We're usually quick to respond to any issues when guests tell us as they happen

8/10 Good

Thomas

Stayed 1 night in Jun 2023
Response from Cwtsh Hostel Team on 17 Jun 2023
Thank You for your review Thomas.

8/10 Good

Justin

The stay for, an average if stay is good,
Stayed 1 night in May 2023
Response from Scott on 1 Jun 2023
Thank you

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Scott on 13 Mar 2023
Thank you Darren!

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, well priced
Stayed 1 night in Feb 2023
Response from Scott on 21 Feb 2023
Thank you Rob!

8/10 Good

Abimbola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Scott on 3 Feb 2023
Thanks Abimbola!

8/10 Good

Abimbola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Scott on 29 Jan 2023
Thank you!

10/10 Excellent

Abimbola

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Scott on 22 Jan 2023
Thank you!!

10/10 Excellent

moiz

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice environment and you have acess to kitchen and other stuff.Staff is really nice and supportive
Response from Scott on 17 Jan 2023
Thank you very much! We hope to see you again!

10/10 Excellent

Chidinma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Stayed 7 nights in Dec 2022
Response from Scott on 8 Jan 2023
Thank you for the 10/10 score! We hope to see you again some day.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2022
Response from Scott on 13 Dec 2022
Thank you Kevin!

10/10 Excellent

Petr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with access being controlled through the app, extremely clean, superb location right across the castle. Very comfortable & cozy. Also the receptionist - Rowan - went above & beyond during my whole stay.
Stayed 3 nights in Oct 2022
Response from Scott on 16 Oct 2022
Thank you so much for your kind words! We're really happy that you enjoyed your stay and that the staff were helpful.Diolch yn fawr!

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Scott on 13 Oct 2022
Thank you!

10/10 Excellent

Siobhan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Swansea Hostel
We really enjoyed our stay. The beds were comfortable. The dormitory was surprisingly quiet given that 12 people were sleeping. Friendly and quiet guests and helpful staff.
Stayed 2 nights in Oct 2022
Response from Scott on 11 Oct 2022
Thank you very much for reviewing our hostel! We're glad you enjoyed yourself and we hope to see you again.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very reasonable and comfortable staff were very helpful and friendly
Stayed 1 night in Jul 2022
Response from Scott on 28 Jul 2022
Thank you very much for your review! We're glad you enjoyed your sty and we hope to have you again. Diolch yn fawr

10/10 Excellent

Bethan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Room was clean. Service was excellent
Stayed 1 night in Jul 2022
Response from Scott on 3 Jul 2022
Thank you very much for your review! WE'll be happy to have you stay again

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
idk, it was a warm clean bed and the guy at reception was really helpful and patient even though it was 2am
Stayed 1 night in May 2022
Response from Scott on 14 Jun 2022
Thank you for taking the time to leave a review of your stay, it means a lot to our staff. DIolch yn fawr,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price, will use again
Stayed 1 night in May 2022
Response from Scott on 14 Jun 2022
Thank you Richard, it means a lot to hear some good feedback! Diolch yn fawr

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
great location, clean and friendly efficient staff
Stayed 1 night in May 2022
Response from Scott on 10 May 2022
Thank you very much for your lovely words! Hope to see you again soon

10/10 Excellent

Jeni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Scott on 2 May 2022
Thank you very much for leaving a review! We hope to have you stay again.

10/10 Excellent

GEORGIOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect. Right at the city center. I liked the staff! The rooms are clean and the common areas quite comfortable
Stayed 2 nights in Mar 2022
Response from Scott on 13 Mar 2022
Hi Georgios. Thanks for leaving such a nice review of our hostel! It's always good to hear what our guests have to say during their stay regarding their comfort, cleanliness and safety

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Rowan on 8 Feb 2022
Hi Corinne, We're so pleased that you both enjoyed your stay at Cwtsh Hostel! We hope that you keep us in mind for your next stay in Swansea! Diolch yn fawr, Rowan

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived easily and learnt to use the locks quickly. It was so warm and safe I couldn’t stay awake for the film night on whole wall screen projection-but caught all the morning sky high sun in the kitchen where the staff had stored my rice already cooked in the big fridge. So new inside the building, no discomfort and practical for all technology needs. Suits a mood for either hiding in a long pod bed or moving around loads and spotting sun rises and sea gulls with lots of luggage space. Reception were intelligent, patient and alert helping when I mis booked and refunding me that night! Had a great meal in Mat’s Cafe Swansea afterwards I was so refreshed and went home. Thank you
Stayed 1 night in Jan 2022
Response from Scott on 7 Feb 2022
Thank you for your lovely review! We're glad you had a good stay with us and felt comfortable using our facilities. We hope to see you again. Stay safe

10/10 Excellent

Márcio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Rowan on 8 Feb 2022
Hi Márcio, Thanks so much for the brilliant review. We're glad you enjoyed your stay and hope to see you again! Diolch yn fawr, Rowan

2/10 Terrible

J

Stayed 1 night in Dec 2021
Response from Llyr on 6 Dec 2021
Please note this review is not a reflection of Cwtsh Hostel itself, rather an IT issue between Expedia and hotels.com. Our reviews an other popular online travel agents average 9.8. When people booking through hotels.com our booking system should receive the booking ready for the guest to arrive - due to an IT fault between Expedia and hotel.com this did not happen - this is completely our of our control. We're incredibly saddened that this is out first review on hotel.com, we are a month old business starting out and the review has no reflection on the hostel itself.

10/10 Excellent

KAJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent price-quality ratio
The place was centrally located, very well managed and kept. The double room was smallish, but with a private bathrooom enough. It was spotless and clean as all the other facilities. The common rooms were great and the staff brilliant
Stayed 3 nights in Jul 2023
Response from Adrian on 12 Jul 2023
Thank you Kaj for your nice review. We are glad you had a good stay and thanks again for your kind words about our staff.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hostel is close to the city center and has a very reasonable cost for such a good location. The room was quite warm and quite noisy with the window open but for a central location you can expect that. Would definitely stay here again next time I'm in Swansea.
Stayed 4 nights in Aug 2022
Response from Scott on 11 Sept 2022
Thanks very much for your review! We hope to see you again soon!