In-room safe, desk, blackout curtains, soundproofing

Reviews of Shangri-La Suzhou

5 out of 5
Shangri-La Suzhou
168 Ta Yuan Road, Suzhou New District, Suzhou, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 88 out of 144 reviews" "
Rating 8 - Good. 46 out of 144 reviews" "
Rating 6 - Okay. 8 out of 144 reviews" "
Rating 4 - Poor. 2 out of 144 reviews" "
Rating 2 - Terrible. 0 out of 144 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

WON CHUL

Liked: Cleanliness
Breakfast good, but no bbutter
Stayed 1 night in Dec 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very memorable experience
Very happy with the excellent services and the staff are very friendly and helpful. The room is very comfortable and clean.
Stayed 4 nights in Nov 2023
Response from Shangri-La Suzhou on 20 Nov 2023
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Cleaness
Stayed 2 nights in May 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

XIN

Stayed 6 nights in Apr 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Adam

Stayed 2 nights in Jun 2022
Response from Shangri-La Suzhou on 24 Jun 2022
尊敬的宾客,感谢您入住苏州香格里拉。您的满意与肯定是我们前进的不懈动力。在您的鼓励和肯定下,我们会更加致力于为宾客提供热情贴心的服务。我们期待在不久的将来能够再次欢迎您的到来,祝您生活愉快!

10/10 Excellent

Khelu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacay
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Stayed 2 nights in Dec 2019
Response from Bob Liu on 19 Dec 2019
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We look forward to welcoming you back soon in the near future. Have a good day!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Stayed 2 nights in Nov 2019
Response from Bob Liu on 17 Dec 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Shirley Zhu, Director of Communications on 8 Oct 2019
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Stayed 2 nights in Jun 2019
Response from Shirley Zhu, Director of Communications on 18 Jun 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Good

June

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Stayed 1 night in May 2019
Response from Shirley Zhu, Director of Communications on 3 Jun 2019
Dear valued guest, thank you for taking the time to share with us your feedback on expedia.com. Regarding with the taxi service you mentioned, we have delivered the comments to our front office department, they will take prompt actions to improve the service quliaty to ensure guests a more pleasent accomodation experience. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely suggest this location.
First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.
Stayed 3 nights in Mar 2019
Response from Hotel Management on 11 Mar 2019
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Good Location, comfortable rooms and good breakfast
Stayed 2 nights in Jun 2018
Response from shirley.zhu on 30 Nov 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards

10/10 Excellent

tatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Good Location, comfortable rooms and good breakfast
Stayed 3 nights in Jun 2018
Response from shirley.zhu on 30 Nov 2018
Dear Guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied during your stay. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is kept very well and is very clean. The staff is also very nice.
Stayed 4 nights in Oct 2018
Response from shirley zhu on 22 Oct 2018
Dear Guests, thank you for taking your time to write the review. We look forward to welcoming you back soon. Best regards,

8/10 Good

Ho Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from shirley on 19 Sept 2018
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
suzhou experience
Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.
Response from angel on 26 Jun 2018
Dear Guests, Thank you for taking your time to write the review. Thank you for your feedback, we will check and adjust. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel with excellent spacious room. The hotel condition is good; does not look very dated. The only down side is that the neighbourhood does not have any good shops or restaurants
Response from Suzie Xu, Director of Communication on 8 Jan 2018
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our guestroom and gym. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
尊敬的客人,感谢您下榻苏州香格里拉大酒店并在此给我们评分;酒店一直以来的经营理念为香格里拉热情好客,亲如家人,致力于为客人提供独具特色的亚洲待客之道和热情服务;我们真诚地期待您下次再回来;您诚挚地,酒店管理层

8/10 Good

CHI MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangrila Suzhou
It is good overall. Front desk is very courteous. They are helpful if you need directions. I will stay here again
Stayed 1 night in Jun 2017
Dear Guest, Thank you for taking your time to write the review. We are delighted to know that you were satisfied with your stay. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

8/10 Good

Padraig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suzhouu
Nice hotel, friendly staff, clean
Stayed 12 nights in May 2017
Dear guests, Thank you for taking your time to write the review. We are delighted to know that you are satisfied with our hotel. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear guests, Thank you for taking your time to rate us. Through the years, our philosophy has been “Shangri-La Hospitality from a caring family”. We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon in the near future. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I am disappointed to the overall experience at the Shangri-la Suzhou. Lack of staffing in restaurant and the service was poor.
Response from Michelle Shan on 30 Mar 2017
Dear guest, Thank you for taking the time to share with us your experience over the recent stay. Your comments have been shared amongst our team members. We are look forward to welcome you back again soon. Best regards,

8/10 Good

W. Y., CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry, please don't let the kids run in the lobby. It is very dangerous and noice.
Response from Juno Zhu on 24 Apr 2017
Dear Guest, Thank you for taking your time to write the review. We have shared your comments with our colleagues. We are striving to enhance the training of the employees to provide you a better stay experience with Shangri-La hospitality from our heart. We look forward to welcoming you back soon in the near future. Best regards,

6/10 Okay

Watson, Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Isolated ageing hotel.
The hotel is not close to any of the major sights resulting in it being used by tour groups. The rooms show an age that might attract lovers of the 1970s hotel interiors. The restaurant should be avoided until 8.30 unless you enjoy peak hour in Tokyo! The saving grace were the staff: polite, efficient, helpful and with good English. Not a hotel I will stay at again.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

Edward, Brooklyn New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable
Very comfortable , good service . I would recommend this hotel.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

Niall, Tipperary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for travel to Suzhou
Excellent hotel with good facilities. Nice gym and pool. Plenty of restaurants within walking distance.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Jiayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent food. Will come back again.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully satisfied!
The only thing that I was not satisfied was location. Sauna was perfect!
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Gorlitz, Santa Fe Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Our stay was comfortable with very clean rooms and excellent service from the bell boy to room service. Highly recommend this hotel. Close walking distance to the Emerald City Mall and many restaurants. Was my 2nd visit to Suzhou and 2nd visit to the hotel. I would not stay anywhere else.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Wei Wei, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Very nice hotel, great location
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The Shangri-La is the tallest building in the area. A great view is had from every room.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Xiaoyu Meng, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Taxi Services
In front of the hotel, they always had couples of nice clean Nissan taxi waiting there. (a little higher price though, but still nice and convenient). You dont have to spend any time to get a external taxi. Great location: close enough to where i want to see, including the gardens, Pagoda and Canals. Will live in there again.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surrounding is nice and clean
a nice stay
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice Hotel, Good breakfast, and good location. Enjoyed me stay even tho it was short......
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
He staff at this hotel are the best. The hotel is great in every way. I definitely recommend this hotel for Suzhou area.
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Angel on 2 Aug 2018
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

Asia Trotter

Liked: Cleanliness, staff & service, room comfort
Great service, and club lounge!
We really enjoyed the club lounge access; great concierge / service staff.

8/10 Good

Katsuhiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Shangri-La Suzhou on 5 Jan 2024
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

10/10 Excellent

JIHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변에 쇼핑몰 및 편의시설이 있어 좋았습니다
Stayed 2 nights in Dec 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guest, we are delighted to know that you were satisfied with our hotel. Through the years, our philosophy has been the “Shangri-La hospitality from a caring family.” We aim to provide guests with distinctive Asian standards of hospitality and service. We look forward to welcoming you back soon. Best regards,

10/10 Excellent

Luis

Stayed 7 nights in Nov 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

MEI LAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shangri-La Suzhou on 18 Dec 2023
Dear guests, Thank you for taking your time to write the review. Thank you very much for your feedback. We look forward to welcoming you back soon in the near future. Best regards,